July 3, [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Mr [redacted] concerning his recent order I apologize there were issues with the orderI’ve reviewed our records and show a claim was opened for the customerWe’ve emailed Mr [redacted] requesting photos of the merchandiseOnce received, we’ll work directly with Mr [redacted] to address his concerns We value Mr [redacted] as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T [redacted] Customer Service Manager
July 11, [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the order and the items weren’t received in time for her eventI’ve reviewed our records and show two refunds have been processed to the accountThe first refund for $was processed June 5th The second refund for $was processed June 7th Please allow – business days from the refund dates for the credits to reflect on their statement We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T [redacted] Customer Service Manager
Please note that when the product shipped out it was not damagedProduct was damaged in transit, customer states that it has a mark from the carrier that the bag was damaged during transitHowever, we have refunded her $on 7/2/15, the funds will be available in her account within 7- business daysCustomer may keep the shirt or donate if they wishWe will seek payment from the carrier for the damage Also, please note that this complaint was marked as "On-line...no name" not for Little Raymonds Print shopThe product was bought from TeeChip and was fulfilled by Little Raymonds Print ShopTeeChip owns Little Raymonds Print shop Thank you, [redacted] (510) 353- ooShirts, Inc Little Raymonds Print Shop
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderI’ve processed a refund to the account in the amount of $Please allow – business days for the credit to appear on their PayPal account We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your follcomplaint filed by Ms [redacted] concerning her recent order I apologize for her continued disappointmentWe’ve processed a refund to the account in the amount of $Please allow – business days for the credit to reflect on her statement We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I called the Company numerous of times I've left My info and address on a Email to the Company they never gotten back with me it's been two months and still no product thee is nothing more I can say and do
June 15, [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize she hasn’t received her orderInternational shipments are required to go through customsSometimes this can cause a delay in receiving the merchandiseGiven the length of time that has passed since the order was shipped, we have requested a reprint of the orderThe new order should ship within business days We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have previously sent them the picture and the size of the shirt Every time I did what they requested, they sent me an email requesting something else If I am returning the shirt to them for a refund of my money, why do I need to send a picture, tell them the inches from arm pit to arm pit, take a picture of the tag, etc? All I want is a a refund for a shirt that does not fit me An "XL" tag was inappropriately placed on the shirt I received It does not fit like an XL adult shirt shouldI wanted to wear the shirt to my birthday cookout in April The shirt had a funny saying on it for people who were born in April Regards, [redacted] ***
July 21, [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderI’ve reviewed our records and it indicated the order shipping in Jan Since the order hasn’t been received, we’ve processed a reprintPlease allow business days for the replacement item to ship We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not sent pictures due to the fact that the item is not what I ordered they were advertised as an Under Armour brand and that is not it is some off brand product with terrible printing on them The only correction the company can make is to refund me my money for the order I don't see how pictures are going to help this process it was advertising and have been removed from Facebook Regards, [redacted]
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe’ve processed a free reprint of the orderPlease allow – days for the order to ship outYour reprint order number is [redacted] While an exact delivery date cannot be guaranteed, domestic orders are generally delivered within week of shipment We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderI’ve reviewed the campaign and show both regular mugs and coloring changing mugs are available for purchaseRegular mugs have a description of Mug, while coloring changing mugs have a description of Color Changing MugOur records indicate the order was placed for a color changing mug as shown in the confirmation emailWe value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I completely disagree with their decision on the matterAs you can see by the photos I have provided provtl has not delivered what they were sellingI do not want a reprint of the wrong item that they have already sent outIn my order it clearly states that I ordered a color changing mugYou can see the order says it and the picture shows itTheir response to me when I received the wrong item that it was an image appearing mugThey sent me a link to the page for it and when I clicked on the link it clearly shows in every picture on the link that they sent is it is a color changing mugAll I wanted was for them to send me a plain mug with the image to replace it instead and they can keep the extra money but they told me they don’t make them plainYet another fraudulent statement made by themAs you can see in the photo, the white mug with the image on a blue background, they clearly do have them available for purchase on their websiteThey have made no attempt to rectify thieir wrong doings in a professional mannerThey told me they would give me a refund but that has not come eitherI have added a picture of the email they sent me about the refund and a picture of the plain mug taken from their websiteSince they have sold me an item that was not correctly fulfilled by them I want them to either give me the refund or exchange the item for the plain background mugPlease help as all my dealings with them has gotten me nowhereThey constantly give me the runaround and bad excuse after bad excuseThey have terrible business practices and should be made to correct their mistake Regards, [redacted] ***
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe’ve processed a refund to the account in the amount of $Please allow – business days for the credit to reflect on their statementWe value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
June 14, Debbie [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received you complaint filed by Ms [redacted] concerning her recent order of two mugs I apologize only one mug was receivedWe’ve processed a new order to ship the second mugThe confirmation number for the new order is [redacted] The replacement mug should ship within business days We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am waiting to receive said replacement to see what the quality is and if it is what was promised Regards, [redacted]
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe have processed a 100% refund for your both orders in the amount of $Please allow – business days for the credit to reflect on your statement We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe’ve processed a reprint of the order in an XL size as requestedThe new order number is [redacted] Please allow business days for the replacement item to shipWe value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe sent an email on August 17, requesting the PayPal transaction Id to proceed with the refundAt this time we are currently awaiting a response We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
July 3, [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Mr [redacted] concerning his recent order I apologize there were issues with the orderI’ve reviewed our records and show a claim was opened for the customerWe’ve emailed Mr [redacted] requesting photos of the merchandiseOnce received, we’ll work directly with Mr [redacted] to address his concerns We value Mr [redacted] as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T [redacted] Customer Service Manager
July 11, [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the order and the items weren’t received in time for her eventI’ve reviewed our records and show two refunds have been processed to the accountThe first refund for $was processed June 5th The second refund for $was processed June 7th Please allow – business days from the refund dates for the credits to reflect on their statement We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T [redacted] Customer Service Manager
Please note that when the product shipped out it was not damagedProduct was damaged in transit, customer states that it has a mark from the carrier that the bag was damaged during transitHowever, we have refunded her $on 7/2/15, the funds will be available in her account within 7- business daysCustomer may keep the shirt or donate if they wishWe will seek payment from the carrier for the damage Also, please note that this complaint was marked as "On-line...no name" not for Little Raymonds Print shopThe product was bought from TeeChip and was fulfilled by Little Raymonds Print ShopTeeChip owns Little Raymonds Print shop Thank you, [redacted] (510) 353- ooShirts, Inc Little Raymonds Print Shop
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderI’ve processed a refund to the account in the amount of $Please allow – business days for the credit to appear on their PayPal account We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your follcomplaint filed by Ms [redacted] concerning her recent order I apologize for her continued disappointmentWe’ve processed a refund to the account in the amount of $Please allow – business days for the credit to reflect on her statement We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I called the Company numerous of times I've left My info and address on a Email to the Company they never gotten back with me it's been two months and still no product thee is nothing more I can say and do
June 15, [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize she hasn’t received her orderInternational shipments are required to go through customsSometimes this can cause a delay in receiving the merchandiseGiven the length of time that has passed since the order was shipped, we have requested a reprint of the orderThe new order should ship within business days We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have previously sent them the picture and the size of the shirt Every time I did what they requested, they sent me an email requesting something else If I am returning the shirt to them for a refund of my money, why do I need to send a picture, tell them the inches from arm pit to arm pit, take a picture of the tag, etc? All I want is a a refund for a shirt that does not fit me An "XL" tag was inappropriately placed on the shirt I received It does not fit like an XL adult shirt shouldI wanted to wear the shirt to my birthday cookout in April The shirt had a funny saying on it for people who were born in April Regards, [redacted] ***
July 21, [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderI’ve reviewed our records and it indicated the order shipping in Jan Since the order hasn’t been received, we’ve processed a reprintPlease allow business days for the replacement item to ship We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not sent pictures due to the fact that the item is not what I ordered they were advertised as an Under Armour brand and that is not it is some off brand product with terrible printing on them The only correction the company can make is to refund me my money for the order I don't see how pictures are going to help this process it was advertising and have been removed from Facebook Regards, [redacted]
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe’ve processed a free reprint of the orderPlease allow – days for the order to ship outYour reprint order number is [redacted] While an exact delivery date cannot be guaranteed, domestic orders are generally delivered within week of shipment We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderI’ve reviewed the campaign and show both regular mugs and coloring changing mugs are available for purchaseRegular mugs have a description of Mug, while coloring changing mugs have a description of Color Changing MugOur records indicate the order was placed for a color changing mug as shown in the confirmation emailWe value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I completely disagree with their decision on the matterAs you can see by the photos I have provided provtl has not delivered what they were sellingI do not want a reprint of the wrong item that they have already sent outIn my order it clearly states that I ordered a color changing mugYou can see the order says it and the picture shows itTheir response to me when I received the wrong item that it was an image appearing mugThey sent me a link to the page for it and when I clicked on the link it clearly shows in every picture on the link that they sent is it is a color changing mugAll I wanted was for them to send me a plain mug with the image to replace it instead and they can keep the extra money but they told me they don’t make them plainYet another fraudulent statement made by themAs you can see in the photo, the white mug with the image on a blue background, they clearly do have them available for purchase on their websiteThey have made no attempt to rectify thieir wrong doings in a professional mannerThey told me they would give me a refund but that has not come eitherI have added a picture of the email they sent me about the refund and a picture of the plain mug taken from their websiteSince they have sold me an item that was not correctly fulfilled by them I want them to either give me the refund or exchange the item for the plain background mugPlease help as all my dealings with them has gotten me nowhereThey constantly give me the runaround and bad excuse after bad excuseThey have terrible business practices and should be made to correct their mistake Regards, [redacted] ***
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe’ve processed a refund to the account in the amount of $Please allow – business days for the credit to reflect on their statementWe value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
June 14, Debbie [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received you complaint filed by Ms [redacted] concerning her recent order of two mugs I apologize only one mug was receivedWe’ve processed a new order to ship the second mugThe confirmation number for the new order is [redacted] The replacement mug should ship within business days We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am waiting to receive said replacement to see what the quality is and if it is what was promised Regards, [redacted]
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe have processed a 100% refund for your both orders in the amount of $Please allow – business days for the credit to reflect on your statement We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe’ve processed a reprint of the order in an XL size as requestedThe new order number is [redacted] Please allow business days for the replacement item to shipWe value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe sent an email on August 17, requesting the PayPal transaction Id to proceed with the refundAt this time we are currently awaiting a response We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager