Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***)
Dear Ms***: I received your complaint filed by Ms*** concerning her recent order I apologize there were issues with the orderThe pictures provided show that the artwork printed matches the artwork advertised All products are custom made to the artwork provided by the campaign creator Our records show that your order's campaign creator intentionally included the artwork that you have described as flawed We value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I asked for a refund for a defective t-shirt. Tee-chips response was to ask if the size was wrong or to send pictures so they could determine the cause of the problem. It's really simple; either the shirt moved or the machine moved when they were printing it. I don't feel pictures are necessary. I'm surprised they don't have a quality control program. As soon as I took it out of the bag I saw immediately it was blurry & tried contacting them. Anytime I've ever ordered anything online from [redacted], etc if the product is defective it's 100% satisfaction guaranteed. I paid $30 for a t-shirt that is blurry. I completely regret doing business with them as it's now been several weeks and I've wasted infinite amounts of time just trying to get a refund. I'm completely disappointed and frustrated with this experience. I would like to return this product. Please give me instructions on how you would like it returned.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]they want me to send them pictures of the t shirt thats crazy idont understand why they cant send me a new shirt by the time I buy a camera and have it developed and send it to them thats almost the cost of the shirt I did see there responce and I was not happy with it so I did not email them back and of course u cant talk to anybody nobody answers the phone its a july shirt now where going into august thank u [redacted]
July 21, 2017 [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. I’ve...
reviewed our records and it indicated the order shipping in Jan 2017. Since the order hasn’t been received, we’ve processed a reprint. Please allow 14 business days for the replacement item to ship. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your follow-up complaint filed by Mr. [redacted] concerning his recent order. I apologize the order was delayed. We’ve checked the status the order and show a full refund has been processed to the account. There are three separate refunds processed to the account totaling the original purchase price of $30.98. Below are the dates and refund amounts processed to the account. · 6/9/2017 – Refund to the account in the amount of $9.29 · 6/19/2017 – Refund to the account in the amount of $10.85 · 7/6/2017 – Refund to the account in the amount of $10.84 We value Mr. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I don't know what pictures they showed you, but this company is definitely using false advertising to get customers to purchase fro m them. On my PayPal invoice, it states that the company is listing it as a"Limited Edition" poster, and the advertising showed it in a frame. Clearly that was all done to misrepresent their product. As you can see from my attachments, clearly this company has ripped off many people with either false representation of their products, or substandard quality. You see thelmat computers which is probably where they printed them on cheap, see-through paper. Even that is not high quality. There is nothing "custom" about the posters I received at all. As I said, I wouldn't care about spending that much money on the two items had they been better quality and/or framed, but their products are substandard to what their advertisement showed. I certainly don't believe that they value me as a customer, otherwise they wouldn't have tried to rip me off.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. We’ve sent an email on September...
6th, 2017 requesting photos of the misprinted garments. At this time we are currently awaiting a response. Once we receive a response, we’ll work directly with Ms. [redacted] to address her concerns. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I ordered this merchandise over a month ago. I told them a reprint was of no use to me at this point because the occasion for which I purchased the merchandise had passed and I had to buy another gift. I requested a refund not a reprint. And it took them a month to do that, and it was done only after I filed this complaint. This is not acceptable to me. I want a refund. I did not request a reprint. I specifically told them repeatedly that a reprint would not resolve this issue. This has resolved nothing for me and I am still dissatisfied.
Regards,
[redacted]
July 11, 2017 [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with...
the order and the items weren’t received in time for her event. I’ve reviewed our records and show two refunds have been processed to the account. The first refund for $69.52 was processed June 5th 2017. The second refund for $279.09 was processed June 7th 2017. Please allow 7 – 10 business days from the refund dates for the credits to reflect on their statement. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) ...⇄ Dear Ms. [redacted]: I received your follow-up complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. We have processed a 100% refund for the order in the amount of $42.94. Please allow 7 – 10 business days for the credit to reflect on the account. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
June 14, 2017 Debbie [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received you complaint filed by Ms. [redacted] concerning her recent order of two mugs. I apologize...
only one mug was received. We’ve processed a new order to ship the second mug. The confirmation number for the new order is [redacted]. The replacement mug should ship within 14 business days. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your follow-up complaint filed by Ms. [redacted] concerning her recent order. We’ve processed a refund to the account in the amount of $26.94. Please allow 7 – 10 business days for the credit to reflect on their statement. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am waiting to receive said replacement to see what the quality is and if it is what was promised.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) ...⇄ Dear Ms. [redacted]: I received your follow-up complaint filed by Ms. [redacted] concerning her recent order. I apologize for her continued disappointment. We’ve processed a refund to the account in the amount of $34.26. Please allow 7 – 10 business days for the credit to reflect on her statement. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I called the Company numerous of times I've left My info and address on a Email to the Company they never gotten back with me it's been two months and still no product thee is nothing more I can say and do
July 3, 2017 [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Mr. [redacted] concerning his recent order. I apologize there were...
issues with the order. I’ve reviewed our records and show a claim was opened for the customer. We’ve emailed Mr. [redacted] requesting photos of the merchandise. Once received, we’ll work directly with Mr. [redacted] to address his concerns. We value Mr. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not sent pictures due to the fact that the item is not what I ordered they were advertised as an Under Armour brand and that is not it is some off brand product with terrible printing on them. The only correction the company can make is to refund me my money for the order. I don't see how pictures are going to help this process it was false advertising and have been removed from Facebook.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***)
Dear Ms***: I received your complaint filed by Ms*** concerning her recent order I apologize there were issues with the orderThe pictures provided show that the artwork printed matches the artwork advertised All products are custom made to the artwork provided by the campaign creator Our records show that your order's campaign creator intentionally included the artwork that you have described as flawed We value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I asked for a refund for a defective t-shirt. Tee-chips response was to ask if the size was wrong or to send pictures so they could determine the cause of the problem. It's really simple; either the shirt moved or the machine moved when they were printing it. I don't feel pictures are necessary. I'm surprised they don't have a quality control program. As soon as I took it out of the bag I saw immediately it was blurry & tried contacting them. Anytime I've ever ordered anything online from [redacted], etc if the product is defective it's 100% satisfaction guaranteed. I paid $30 for a t-shirt that is blurry. I completely regret doing business with them as it's now been several weeks and I've wasted infinite amounts of time just trying to get a refund. I'm completely disappointed and frustrated with this experience. I would like to return this product. Please give me instructions on how you would like it returned.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]they want me to send them pictures of the t shirt thats crazy idont understand why they cant send me a new shirt by the time I buy a camera and have it developed and send it to them thats almost the cost of the shirt I did see there responce and I was not happy with it so I did not email them back and of course u cant talk to anybody nobody answers the phone its a july shirt now where going into august thank u [redacted]
July 21, 2017 [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. I’ve...
reviewed our records and it indicated the order shipping in Jan 2017. Since the order hasn’t been received, we’ve processed a reprint. Please allow 14 business days for the replacement item to ship. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your follow-up complaint filed by Mr. [redacted] concerning his recent order. I apologize the order was delayed. We’ve checked the status the order and show a full refund has been processed to the account. There are three separate refunds processed to the account totaling the original purchase price of $30.98. Below are the dates and refund amounts processed to the account. · 6/9/2017 – Refund to the account in the amount of $9.29 · 6/19/2017 – Refund to the account in the amount of $10.85 · 7/6/2017 – Refund to the account in the amount of $10.84 We value Mr. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I don't know what pictures they showed you, but this company is definitely using false advertising to get customers to purchase fro m them. On my PayPal invoice, it states that the company is listing it as a"Limited Edition" poster, and the advertising showed it in a frame. Clearly that was all done to misrepresent their product. As you can see from my attachments, clearly this company has ripped off many people with either false representation of their products, or substandard quality. You see thelmat computers which is probably where they printed them on cheap, see-through paper. Even that is not high quality. There is nothing "custom" about the posters I received at all. As I said, I wouldn't care about spending that much money on the two items had they been better quality and/or framed, but their products are substandard to what their advertisement showed. I certainly don't believe that they value me as a customer, otherwise they wouldn't have tried to rip me off.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. We’ve sent an email on September...
6th, 2017 requesting photos of the misprinted garments. At this time we are currently awaiting a response. Once we receive a response, we’ll work directly with Ms. [redacted] to address her concerns. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I ordered this merchandise over a month ago. I told them a reprint was of no use to me at this point because the occasion for which I purchased the merchandise had passed and I had to buy another gift. I requested a refund not a reprint. And it took them a month to do that, and it was done only after I filed this complaint. This is not acceptable to me. I want a refund. I did not request a reprint. I specifically told them repeatedly that a reprint would not resolve this issue. This has resolved nothing for me and I am still dissatisfied.
Regards,
[redacted]
July 11, 2017 [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with...
the order and the items weren’t received in time for her event. I’ve reviewed our records and show two refunds have been processed to the account. The first refund for $69.52 was processed June 5th 2017. The second refund for $279.09 was processed June 7th 2017. Please allow 7 – 10 business days from the refund dates for the credits to reflect on their statement. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) ...⇄ Dear Ms. [redacted]: I received your follow-up complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. We have processed a 100% refund for the order in the amount of $42.94. Please allow 7 – 10 business days for the credit to reflect on the account. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
June 14, 2017 Debbie [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received you complaint filed by Ms. [redacted] concerning her recent order of two mugs. I apologize...
only one mug was received. We’ve processed a new order to ship the second mug. The confirmation number for the new order is [redacted]. The replacement mug should ship within 14 business days. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your follow-up complaint filed by Ms. [redacted] concerning her recent order. We’ve processed a refund to the account in the amount of $26.94. Please allow 7 – 10 business days for the credit to reflect on their statement. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am waiting to receive said replacement to see what the quality is and if it is what was promised.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) ...⇄ Dear Ms. [redacted]: I received your follow-up complaint filed by Ms. [redacted] concerning her recent order. I apologize for her continued disappointment. We’ve processed a refund to the account in the amount of $34.26. Please allow 7 – 10 business days for the credit to reflect on her statement. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I called the Company numerous of times I've left My info and address on a Email to the Company they never gotten back with me it's been two months and still no product thee is nothing more I can say and do
July 3, 2017 [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Mr. [redacted] concerning his recent order. I apologize there were...
issues with the order. I’ve reviewed our records and show a claim was opened for the customer. We’ve emailed Mr. [redacted] requesting photos of the merchandise. Once received, we’ll work directly with Mr. [redacted] to address his concerns. We value Mr. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not sent pictures due to the fact that the item is not what I ordered they were advertised as an Under Armour brand and that is not it is some off brand product with terrible printing on them. The only correction the company can make is to refund me my money for the order. I don't see how pictures are going to help this process it was false advertising and have been removed from Facebook.
Regards,
[redacted]