Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. I will look for the full refund in my account.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] ([redacted]) Dear Ms. [redacted]: I received your follow-up complaint filed by Mr. [redacted] concerning his recent order. I apologize there were issues with the order. We’ve processed a refund to the account in the amount of $29.98. Please allow 7 – 10 business days for the credit to reflect on their statement. We value Mr. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. We’ve processed a...
refund to the account in the amount of $22.55. Please allow 7 – 10 business days for the credit to reflect on their statement. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted]
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. The order was...
shipped out September 13th, 2017, UPS tracking number [redacted]. Due to the late delivery, we sent an email September 27, 2017 offering a full refund or a 50% coupon for a future order. We are currently awaiting a response. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I completely disagree with their decision on the matter. As you can see by the photos I have provided provtl has not delivered what they were selling. I do not want a reprint of the wrong item that they have already sent out. In my order it clearly states that I ordered a color changing mug. You can see the order says it and the picture shows it. Their response to me when I received the wrong item that it was an image appearing mug. They sent me a link to the page for it and when I clicked on the link it clearly shows in every picture on the link that they sent is it is a color changing mug. All I wanted was for them to send me a plain mug with the image to replace it instead and they can keep the extra money but they told me they don’t make them plain. Yet another fraudulent statement made by them. As you can see in the photo, the white mug with the image on a blue background, they clearly do have them available for purchase on their website. They have made no attempt to rectify thieir wrong doings in a professional manner. They told me they would give me a refund but that has not come either. I have added a picture of the email they sent me about the refund and a picture of the plain mug taken from their website. Since they have sold me an item that was not correctly fulfilled by them I want them to either give me the refund or exchange the item for the plain background mug. Please help as all my dealings with them has gotten me nowhere. They constantly give me the runaround and bad excuse after bad excuse. They have terrible business practices and should be made to correct their mistake.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received an email from "Adam" with the company's resolution center. He assured me that my complaint was "under review." I replied, indicating that I'd like to send back the flawed item for a full refund, as I was unhappy with both the item and the customer service issues detailed in my complaint.After several days, he responded that another shirt would be sent to me. I replied, "Please do NOT send another shirt. As I have indicated, I do NOT want another shirt. I want to return the original shirt for a full refund." He replied indicating that my request was again, "under review." I received a replacement shirt in the mail. I do not want either of the shirts. The quality is poor and the first shirt is flawed. I would like to return the shirts for a full refund.
Regards,
[redacted]
July 21, 2017[redacted]Revdex.com, Inc.151 N Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. We’ve processed a refund to the...
account in the amount of $60.14. Please allow 7 – 10 business days for the credit to reflect on their statement.We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. They have reimbursed me for my full order. Thank you for help.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
June 23, 2017 [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues...
with the order. I located the order in our system. The order number is [redacted]. Ms. [redacted] can visit www.legendtee.com/contact/claim to file a claim for the damaged merchandise. This will request a photo of the damaged merchandise. Once the claim is filed, we will work directly with Ms. [redacted] to resolve her concerns. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
July 3, 2017 [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the...
order. We’ve processed a refund to the account. Please allow 7 – 10 business days for the credit to reflect on their statement. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) ...⇄ Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. I’ve reviewed our records and as of January 8th, 2018 a refund was processed to the account in the amount of $29.94. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your follow-up complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. We would like to process a full refund in the amount of $58.88. However, Ms. [redacted] has filed chargeback on her account. In order to proceed we have emailed Ms. [redacted] and requested the PayPal Transaction Id. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted])...
...⇄ Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. I’ve reviewed our records and as of August 9th, 2017 a refund was processed to the account in the amount of $31.75 for the rush shipping. We value Mr. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
June 27, 2017 [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the...
order. We’ve processed a refund to the account. Please allow 7 – 10 business days for the credit to reflect on their statement. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
July 20, 2017 [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted](#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. We’ve sent an...
email on 7/17/17 requesting photos of the garments in order to proceed with their claim. At this time we are currently awaiting a response. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]. The only email I have received from the company is the one I attached in this reply. I would like a full refund on the two phone cases ordered. The iPhone cases are not full iPhone cases they are back covers that snap onto the phone but the company says they cannot refund my money. No where on the advertisement does it say no refund.
June 14, 2017 [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received you complaint filed by Ms. [redacted] concerning her recent order. I apologize the wrong...
merchandise was received. We have processed a refund to Ms. [redacted]’s account. Please allow 5 – 7 business days for the credit to reflect on the original form of payment. If she would like to replace the order, she may visit our website at http://www.ooshirts.com/. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your follow-up complaint filed by Ms. [redacted] concerning her recent order. I apologize for the continued disappointment. As mentioned in our previous response the campaign offers both regular mugs and coloring changing mugs for purchase. The mugs have different descriptions under the available products dropdown. I’ve included a screenshot of the website for additional assistance. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
June 20, 2017 [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Mr. [redacted] concerning his recent order. I apologize the order is...
delayed. We’ve checked the status of the order is still being processed for shipment. We have processed a 30% refund to his account for customer satisfaction. Please allow 7 – 10 business days for the refund to reflect on his statement. We value Mr. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. I will look for the full refund in my account.
Regards,
[redacted]
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] ([redacted]) Dear Ms. [redacted]: I received your follow-up complaint filed by Mr. [redacted] concerning his recent order. I apologize there were issues with the order. We’ve processed a refund to the account in the amount of $29.98. Please allow 7 – 10 business days for the credit to reflect on their statement. We value Mr. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. We’ve processed a...
refund to the account in the amount of $22.55. Please allow 7 – 10 business days for the credit to reflect on their statement. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted]
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. The order was...
shipped out September 13th, 2017, UPS tracking number [redacted]. Due to the late delivery, we sent an email September 27, 2017 offering a full refund or a 50% coupon for a future order. We are currently awaiting a response. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I completely disagree with their decision on the matter. As you can see by the photos I have provided provtl has not delivered what they were selling. I do not want a reprint of the wrong item that they have already sent out. In my order it clearly states that I ordered a color changing mug. You can see the order says it and the picture shows it. Their response to me when I received the wrong item that it was an image appearing mug. They sent me a link to the page for it and when I clicked on the link it clearly shows in every picture on the link that they sent is it is a color changing mug. All I wanted was for them to send me a plain mug with the image to replace it instead and they can keep the extra money but they told me they don’t make them plain. Yet another fraudulent statement made by them. As you can see in the photo, the white mug with the image on a blue background, they clearly do have them available for purchase on their website. They have made no attempt to rectify thieir wrong doings in a professional manner. They told me they would give me a refund but that has not come either. I have added a picture of the email they sent me about the refund and a picture of the plain mug taken from their website. Since they have sold me an item that was not correctly fulfilled by them I want them to either give me the refund or exchange the item for the plain background mug. Please help as all my dealings with them has gotten me nowhere. They constantly give me the runaround and bad excuse after bad excuse. They have terrible business practices and should be made to correct their mistake.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received an email from "Adam" with the company's resolution center. He assured me that my complaint was "under review." I replied, indicating that I'd like to send back the flawed item for a full refund, as I was unhappy with both the item and the customer service issues detailed in my complaint.After several days, he responded that another shirt would be sent to me. I replied, "Please do NOT send another shirt. As I have indicated, I do NOT want another shirt. I want to return the original shirt for a full refund." He replied indicating that my request was again, "under review." I received a replacement shirt in the mail. I do not want either of the shirts. The quality is poor and the first shirt is flawed. I would like to return the shirts for a full refund.
Regards,
[redacted]
July 21, 2017[redacted]Revdex.com, Inc.151 N Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. We’ve processed a refund to the...
account in the amount of $60.14. Please allow 7 – 10 business days for the credit to reflect on their statement.We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. They have reimbursed me for my full order. Thank you for help.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me.
Regards,
[redacted]
June 23, 2017 [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues...
with the order. I located the order in our system. The order number is [redacted]. Ms. [redacted] can visit www.legendtee.com/contact/claim to file a claim for the damaged merchandise. This will request a photo of the damaged merchandise. Once the claim is filed, we will work directly with Ms. [redacted] to resolve her concerns. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
July 3, 2017 [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the...
order. We’ve processed a refund to the account. Please allow 7 – 10 business days for the credit to reflect on their statement. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) ...⇄ Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. I’ve reviewed our records and as of January 8th, 2018 a refund was processed to the account in the amount of $29.94. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your follow-up complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. We would like to process a full refund in the amount of $58.88. However, Ms. [redacted] has filed chargeback on her account. In order to proceed we have emailed Ms. [redacted] and requested the PayPal Transaction Id. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted])...
...⇄ Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. I’ve reviewed our records and as of August 9th, 2017 a refund was processed to the account in the amount of $31.75 for the rush shipping. We value Mr. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
June 27, 2017 [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the...
order. We’ve processed a refund to the account. Please allow 7 – 10 business days for the credit to reflect on their statement. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
July 20, 2017 [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted](#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. We’ve sent an...
email on 7/17/17 requesting photos of the garments in order to proceed with their claim. At this time we are currently awaiting a response. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]. The only email I have received from the company is the one I attached in this reply. I would like a full refund on the two phone cases ordered. The iPhone cases are not full iPhone cases they are back covers that snap onto the phone but the company says they cannot refund my money. No where on the advertisement does it say no refund.
June 14, 2017 [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received you complaint filed by Ms. [redacted] concerning her recent order. I apologize the wrong...
merchandise was received. We have processed a refund to Ms. [redacted]’s account. Please allow 5 – 7 business days for the credit to reflect on the original form of payment. If she would like to replace the order, she may visit our website at http://www.ooshirts.com/. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
[redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your follow-up complaint filed by Ms. [redacted] concerning her recent order. I apologize for the continued disappointment. As mentioned in our previous response the campaign offers both regular mugs and coloring changing mugs for purchase. The mugs have different descriptions under the available products dropdown. I’ve included a screenshot of the website for additional assistance. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager
June 20, 2017 [redacted] Revdex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I received your complaint filed by Mr. [redacted] concerning his recent order. I apologize the order is...
delayed. We’ve checked the status of the order is still being processed for shipment. We have processed a 30% refund to his account for customer satisfaction. Please allow 7 – 10 business days for the refund to reflect on his statement. We value Mr. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T[redacted] Customer Service Manager