Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I asked for a full refund for the reasons stated on the original complaint, and I insist that my request be granted because the company did not address or even remedy themI don't want a new product even it is free of charge, because I know now that once the package arrives at Brazil, DHL delivers it to the local postal service (***), and there is no further tracking available because DHL registered it as postal correspondence, and that is wrongDHL's tracking website informs that the package arrived in my country by Nov28th, and it is now Dec14th, two full weeks laterIf I count it from the original shipment date, the 2-weeks estimated delivery time is overdueSince I live in a major city, I should have gotten at least a notification by mail that the package arrived and is somewhere going through Customs, and there is none.Anyway, if I don't hear from the company about making arrangements for a full refund, I will contact the local bank and ask them to cancel the credit card charge, because Brazilian consumer law allows me to do that if the service or product provider does not fulfill it. I will of course return the package IF and WHEN it gets here, provided that the company pays for returning it.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
July 21, *** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I received your complaint filed by Ms*** concerning her recent order I apologize there were issues with the orderAs
of July 12th, 2017, we’ve processed a free reprint of the orderThe new order number is ***While an exact delivery date cannot be guaranteed, domestic orders are generally delivered within week of shipment. There is no indication that their order will not be received within the estimated time frame, we are unable to provide compensation at this time We value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I received your complaint filed by Ms*** concerning her recent order I apologize there were issues with the orderI’ve reviewed our records
and show we sent an email on November 13th requesting photos of the defectWe have not received a responseThis email was resent December 4, At this time we are currently awaiting a response We value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** *** (#***) Dear Ms***: I received your complaint filed by Mr*** concerning her recent order I apologize there were issues with the orderI’ve
reviewed our records and as of 11/07/2017, a free reprint of the order was processedThe new order number is *** I do show the replacement order was delivered 11/13/ We value Mr*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***)
Dear Ms***: I received your complaint filed by Ms*** concerning her recent order I apologize there were issues with the orderI’ve reviewed our records and as of January 4th, a refund was processed to the account in the amount of $Please allow - business days for the funds to reflect on their account We value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meThe merchandise in question was finally received, but only after I had to threaten legal action
Regards,
*** ***
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I received your follcomplaint filed by Ms*** concerning her recent order I apologize there were issues with the orderWe’ve processed a reprint of the order in a 2XL size as requestedPlease allow business days for the replacement item to shipWe value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***)
Dear Ms***: I received your complaint filed by Mr*** concerning his recent order I apologize there were issues with the orderI’ve reviewed our records and as of August 17th, a refund was processed to the account in the amount of $ We value Mr*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
June 14, *** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I received your complaint filed by Ms*** concerning her recent order I apologize if the wrong size
item was receivedI’ve checked our records and we do have an open claim assigned to Ms***We’ve recently sent a follemail requesting the necessary pictures to proceed with the claimUpon receipt of these photos, we will work directly with Ms*** to resolve her concerns We value Ms*** as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T*** Customer Service Manager
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***)
Dear Ms***: I received your complaint filed by Ms*** concerning her recent order I apologize there were issues with the orderWe’ve processed a free reprint of the orderThe new order number is ***While an exact delivery date cannot be guaranteed, domestic orders are generally delivered within week of shipment We value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
July 21, *** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I received your complaint filed by Ms*** concerning her recent order I apologize there were issues with the orderMs
*** reached out in regards to an order confirmation on July 15th, This information was provided to her same dayThe order has now been shipped and delivered We value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** *** (#***) Dear Ms***: I received your complaint filed by Mr*** concerning his recent order I apologize there were issues with the orderAs of 12/04/2017, we’ve processed free reprint of the orderThe new order number is ***While an exact delivery date cannot be guaranteed, domestic orders are generally delivered within week of shipment We value Mr*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I received your follcomplaint filed by Ms*** concerning her recent order I apologize for her continued disappointmentI've reviewed our records and don't see a response to our previous messageWe do need documentation showing the item is defective before we can proceed with compensation for her claimWe value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I received your complaint filed by Ms*** concerning her recent order I apologize there were issues with the orderWe sent an email
on November 15, requesting photos of the smeared garmentAt this time we are currently awaiting a response We value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***,, If the right size Tee is made for me I will be happyA man size LG not a Lady RL
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I received your follcomplaint filed by Ms***As of July 28, our artwork department has taken down the additional copyrighted materialWe value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I asked for a full refund for the reasons stated on the original complaint, and I insist that my request be granted because the company did not address or even remedy themI don't want a new product even it is free of charge, because I know now that once the package arrives at Brazil, DHL delivers it to the local postal service (***), and there is no further tracking available because DHL registered it as postal correspondence, and that is wrongDHL's tracking website informs that the package arrived in my country by Nov28th, and it is now Dec14th, two full weeks laterIf I count it from the original shipment date, the 2-weeks estimated delivery time is overdueSince I live in a major city, I should have gotten at least a notification by mail that the package arrived and is somewhere going through Customs, and there is none.Anyway, if I don't hear from the company about making arrangements for a full refund, I will contact the local bank and ask them to cancel the credit card charge, because Brazilian consumer law allows me to do that if the service or product provider does not fulfill it. I will of course return the package IF and WHEN it gets here, provided that the company pays for returning it.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
July 21, *** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I received your complaint filed by Ms*** concerning her recent order I apologize there were issues with the orderAs
of July 12th, 2017, we’ve processed a free reprint of the orderThe new order number is ***While an exact delivery date cannot be guaranteed, domestic orders are generally delivered within week of shipment. There is no indication that their order will not be received within the estimated time frame, we are unable to provide compensation at this time We value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I received your complaint filed by Ms*** concerning her recent order I apologize there were issues with the orderI’ve reviewed our records
and show we sent an email on November 13th requesting photos of the defectWe have not received a responseThis email was resent December 4, At this time we are currently awaiting a response We value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** *** (#***) Dear Ms***: I received your complaint filed by Mr*** concerning her recent order I apologize there were issues with the orderI’ve
reviewed our records and as of 11/07/2017, a free reprint of the order was processedThe new order number is *** I do show the replacement order was delivered 11/13/ We value Mr*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***)
Dear Ms***: I received your complaint filed by Ms*** concerning her recent order I apologize there were issues with the orderI’ve reviewed our records and as of January 4th, a refund was processed to the account in the amount of $Please allow - business days for the funds to reflect on their account We value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meThe merchandise in question was finally received, but only after I had to threaten legal action
Regards,
*** ***
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I received your follcomplaint filed by Ms*** concerning her recent order I apologize there were issues with the orderWe’ve processed a reprint of the order in a 2XL size as requestedPlease allow business days for the replacement item to shipWe value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***)
Dear Ms***: I received your complaint filed by Mr*** concerning his recent order I apologize there were issues with the orderI’ve reviewed our records and as of August 17th, a refund was processed to the account in the amount of $ We value Mr*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
June 14, *** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I received your complaint filed by Ms*** concerning her recent order I apologize if the wrong size
item was receivedI’ve checked our records and we do have an open claim assigned to Ms***We’ve recently sent a follemail requesting the necessary pictures to proceed with the claimUpon receipt of these photos, we will work directly with Ms*** to resolve her concerns We value Ms*** as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T*** Customer Service Manager
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***)
Dear Ms***: I received your complaint filed by Ms*** concerning her recent order I apologize there were issues with the orderWe’ve processed a free reprint of the orderThe new order number is ***While an exact delivery date cannot be guaranteed, domestic orders are generally delivered within week of shipment We value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
July 21, *** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I received your complaint filed by Ms*** concerning her recent order I apologize there were issues with the orderMs
*** reached out in regards to an order confirmation on July 15th, This information was provided to her same dayThe order has now been shipped and delivered We value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** *** (#***) Dear Ms***: I received your complaint filed by Mr*** concerning his recent order I apologize there were issues with the orderAs of 12/04/2017, we’ve processed free reprint of the orderThe new order number is ***While an exact delivery date cannot be guaranteed, domestic orders are generally delivered within week of shipment We value Mr*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I received your follcomplaint filed by Ms*** concerning her recent order I apologize for her continued disappointmentI've reviewed our records and don't see a response to our previous messageWe do need documentation showing the item is defective before we can proceed with compensation for her claimWe value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I received your complaint filed by Ms*** concerning her recent order I apologize there were issues with the orderWe sent an email
on November 15, requesting photos of the smeared garmentAt this time we are currently awaiting a response We value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***,, If the right size Tee is made for me I will be happyA man size LG not a Lady RL
*** *** Revdex.com, IncN Delaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I received your follcomplaint filed by Ms***As of July 28, our artwork department has taken down the additional copyrighted materialWe value Ms*** as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T*** Customer Service Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***