June 23, [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] *** (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderI located the order in our systemThe order number is [redacted] Ms [redacted] can visit www.legendtee.com/contact/claim to file a claim for the damaged merchandiseThis will request a photo of the damaged merchandiseOnce the claim is filed, we will work directly with Ms [redacted] to resolve her concerns We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I received your complaint filed by Ms [redacted] concerning his recent order I apologize there were issues with the orderI’ve reviewed our records and as of October 17th, 2017, a refund was processed to the account in the amount of $ We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
June 27, [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe’ve processed a refund to the accountPlease allow – business days for the credit to reflect on their statement We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderI’ve reviewed our records and show the order was delivered on August 7th We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The item I ordered and the item you sent me do not match at allDo you understand what I am telling youI placed an order for a color changing mugThat was your item descriptionEvery picture associated with this item that you posted on your website showed the color of the mug changing colorWhat you sent me was an image appearing mug, the image would only appear when hot beverages were poured into itYou sent me the wrong item and refuse to give me a suitable replacement/exchange or a refundI don’t care this is not your policyYou don’t seem to understand that you sold me something under pretenses and refuse to resolve the proper wayThis is no way to conduct businessIf you truly value me as a customer as you say you do then do the right thing, admit you screwed up and offer me an exchange for a non color changing mug or a refundThese are the only two suitable choices I will acceptI am not even asking for money back on a lesser valued exchange item I just want what is fair and what you have put me through is completely unfair and uncalled for Regards, [redacted] ***
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe’ve processed a refund to the account in the amount of $Please allow – business days for the credit to reflect on their statement We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meThey have reimbursed me for my full orderThank you for help Regards, [redacted]
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I received your follcomplaint filed by Mr [redacted] concerning his recent order We’ve processed a free reprint of his orderThe new order number is [redacted] While an exact delivery date cannot be guaranteed, domestic orders are generally delivered within week of shipment We value Mr [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderI’ve reviewed our records and as of August 9th, a refund was processed to the account in the amount of $for the rush shipping We value Mr [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
June 14, [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received you complaint filed by Ms*** concerning her recent order I apologize the wrong merchandise was receivedWe have processed a refund to Ms***’s accountPlease allow – business days for the credit to reflect on the original form of paymentIf she would like to replace the order, she may visit our website at http://www.ooshirts.com/ We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Mr [redacted] concerning his recent order I apologize there were issues with the orderWe’ve processed a refund to the account in the amount of $Please allow – business days for the credit to reflect on their statement We value Mr [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
June 14, [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received you complaint filed by Mr [redacted] concerning his recent order I apologize the wrong merchandise was receivedWe have processed a refund to Mr***’s accountPlease allow –business days for the credit to reflect on the original form of payment We value Mr [redacted] as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your follcomplaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe would like to process a full refund in the amount of $However, Ms [redacted] has filed chargeback on her accountIn order to proceed we have emailed Ms [redacted] and requested the PayPal Transaction IdWe value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] Dear Ms [redacted] : I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe’ve processed a refund to the account in the amount of $Please allow – business days for the credit to reflect on their statement We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted]
[redacted] RevDex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted] ) Dear Ms. [redacted] : I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. The order was... shipped out September 13th, 2017, UPS tracking number [redacted] . Due to the late delivery, we sent an email September 27, 2017 offering a full refund or a 50% coupon for a future order. We are currently awaiting a response. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I received your follcomplaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderI’ve reviewed our records and as of November 28th a refund was processed to the account in the amount of $Please allow – business days for the credit to reflect on their statement We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I received your follcomplaint filed by Ms [redacted] concerning her recent order I apologize for the continued disappointmentAs mentioned in our previous response the campaign offers both regular mugs and coloring changing mugs for purchaseThe mugs have different descriptions under the available products dropdownI’ve included a screenshot of the website for additional assistance We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
July 3, [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe’ve processed a refund to the accountPlease allow – business days for the credit to reflect on their statement We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
June 23, [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] *** (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderI located the order in our systemThe order number is [redacted] Ms [redacted] can visit www.legendtee.com/contact/claim to file a claim for the damaged merchandiseThis will request a photo of the damaged merchandiseOnce the claim is filed, we will work directly with Ms [redacted] to resolve her concerns We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I received your complaint filed by Ms [redacted] concerning his recent order I apologize there were issues with the orderI’ve reviewed our records and as of October 17th, 2017, a refund was processed to the account in the amount of $ We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
June 27, [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe’ve processed a refund to the accountPlease allow – business days for the credit to reflect on their statement We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderI’ve reviewed our records and show the order was delivered on August 7th We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The item I ordered and the item you sent me do not match at allDo you understand what I am telling youI placed an order for a color changing mugThat was your item descriptionEvery picture associated with this item that you posted on your website showed the color of the mug changing colorWhat you sent me was an image appearing mug, the image would only appear when hot beverages were poured into itYou sent me the wrong item and refuse to give me a suitable replacement/exchange or a refundI don’t care this is not your policyYou don’t seem to understand that you sold me something under pretenses and refuse to resolve the proper wayThis is no way to conduct businessIf you truly value me as a customer as you say you do then do the right thing, admit you screwed up and offer me an exchange for a non color changing mug or a refundThese are the only two suitable choices I will acceptI am not even asking for money back on a lesser valued exchange item I just want what is fair and what you have put me through is completely unfair and uncalled for Regards, [redacted] ***
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe’ve processed a refund to the account in the amount of $Please allow – business days for the credit to reflect on their statement We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to meThey have reimbursed me for my full orderThank you for help Regards, [redacted]
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I received your follcomplaint filed by Mr [redacted] concerning his recent order We’ve processed a free reprint of his orderThe new order number is [redacted] While an exact delivery date cannot be guaranteed, domestic orders are generally delivered within week of shipment We value Mr [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderI’ve reviewed our records and as of August 9th, a refund was processed to the account in the amount of $for the rush shipping We value Mr [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
June 14, [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received you complaint filed by Ms*** concerning her recent order I apologize the wrong merchandise was receivedWe have processed a refund to Ms***’s accountPlease allow – business days for the credit to reflect on the original form of paymentIf she would like to replace the order, she may visit our website at http://www.ooshirts.com/ We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Mr [redacted] concerning his recent order I apologize there were issues with the orderWe’ve processed a refund to the account in the amount of $Please allow – business days for the credit to reflect on their statement We value Mr [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
June 14, [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received you complaint filed by Mr [redacted] concerning his recent order I apologize the wrong merchandise was receivedWe have processed a refund to Mr***’s accountPlease allow –business days for the credit to reflect on the original form of payment We value Mr [redacted] as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your follcomplaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe would like to process a full refund in the amount of $However, Ms [redacted] has filed chargeback on her accountIn order to proceed we have emailed Ms [redacted] and requested the PayPal Transaction IdWe value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] Dear Ms [redacted] : I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe’ve processed a refund to the account in the amount of $Please allow – business days for the credit to reflect on their statement We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted]
[redacted] RevDex.com, Inc. 151 N Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (# [redacted] ) Dear Ms. [redacted] : I received your complaint filed by Ms. [redacted] concerning her recent order. I apologize there were issues with the order. The order was... shipped out September 13th, 2017, UPS tracking number [redacted] . Due to the late delivery, we sent an email September 27, 2017 offering a full refund or a 50% coupon for a future order. We are currently awaiting a response. We value Ms. [redacted] as a customer and appreciate the opportunity to answer the complaint. Sincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I received your follcomplaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderI’ve reviewed our records and as of November 28th a refund was processed to the account in the amount of $Please allow – business days for the credit to reflect on their statement We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
[redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I received your follcomplaint filed by Ms [redacted] concerning her recent order I apologize for the continued disappointmentAs mentioned in our previous response the campaign offers both regular mugs and coloring changing mugs for purchaseThe mugs have different descriptions under the available products dropdownI’ve included a screenshot of the website for additional assistance We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaintSincerely, Valerie T [redacted] Customer Service Manager
July 3, [redacted] Revdex.com, IncN Delaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I received your complaint filed by Ms [redacted] concerning her recent order I apologize there were issues with the orderWe’ve processed a refund to the accountPlease allow – business days for the credit to reflect on their statement We value Ms [redacted] as a customer and appreciate the opportunity to answer the complaint Sincerely, Valerie T [redacted] Customer Service Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***