Nestle Waters North America, Inc.

To whom it may concern:I spoke with *** *** and we agreed to a refund for past rentalThe account is closedI will follow up until check has been issued. Thank you,Jennifer J***Nestlé Waters North America

To Whom It May Concern:
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We spoke with M** *** **e on 9/19/in regards to his concerns with his pricing. We apologized for his pricing and explained the pricing policyWe have reinstated the pricing as requested and credited the difference charged since the change
We appreciate the feedback and the opportunity to work directly with *** *** in order to resolve this matter
Thank you,
*** *** D*** *** ***
*** ** *** *** *** ***
*** *** Digital Communications Specialist
Nestlé Waters North America
O ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It's a shame this Company does not train Customer Service staff to be respectful to consumersThe escalation of this issue could have been avoided with respect and considerationI will never buy product from *** *** againYour business practices leave much to be desired
Sincerely,
*** ***

My company has been a loyal customer of ReadyFresh by Nestle since That is yearsFor about months now, each and every delivery is rescheduled/ canceled without any notice at allOur last delivery was April 29, and it is now May 7....we are well out of waterI spoke with the *** ** branch manager on April He apologized for the inconvenience and changed the delivery date from May to April Checked ReadyFresh website on April 30, and the delivery date was changed to May Checked on May changed to May Checked on May chanced to May Checked on May changed to May Checked on May changed to May Checked on May 7...changed to May When will my water be delivered??? Never at this rateI am certainly checking all other options for water deliveryI will not have this happen again

On my first order, I asked the delivery person if they offered some sort of stand to keep the bottles onHe said yes, that he'd bring me one the next day with the rest of my order because the order wasn't completeTo my shock, my next bill was almost $because the stand was actually not something they provide, but that they sell for $39.99! At no time did the driver let me know that there would be a charge! I called and complained, to which the rep initially game me attitude about, then she scheduled a pick up so that I could be refundedThe weekend before the pick up I received separate texts, one saying my delivery was 11/20, then another saying it was 11/Not sure why in the world I was sent different datesOn 11/the driver showed up saying he was there to pick up the rack, but did not bring any waterI was not home, so he spoke to my roommate, who didn't know what was going onHe told my roommate that he could pick up the rack on Monday, because Wednesday was a s

Ready Refresh aka Nestle Water delivered the wrong amount consistently shorting meWhen I brought it to their attention they refused to correct it
Ready Refresh aka Nestle Water delivered the wrong amount consistently shorting meWhen I brought it to their attention they refused to correct itThey then tacked on over $in late fees which I will not pay
I will pay for what I was deliveredPeriod

To whom it may concern:I spoke with *** *** and have agreed to refund the $to his *** card, for fees his bank charged due to a miscommunicationI will follow up to remove the card from our files once the refund has been processedThe account will remain closed.Thank you,Jennifer
J***Nestlé Waters North America

To Whom It May
Concern:
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We spoke with Mr***
on 3/31/in regards to his concerns with the immediate hold time while
contacting our Customer Service Center in attempt to close his account.
We have agreed to keep the account on an as needed basis and removed automatic
deliveriesWe have also picked up the cooler and empty bottles as he
requestedWe apologized for any concern this process may have caused and
assured him that his feedback would be provided to the appropriate
department. At this time, M** *** account has been reinstated and he
will only get deliveries upon request
We appreciate the
feedback and the opportunity to work directly with MrJasko in order to
resolve this matter
Thank you,
*** ***
Digital
Communications Specialist
ReadyRefresh
by Nestle/Nestle Waters North America

I AGREE WITH ALL OF THESE COMPLAINTS THE SAME HAS HAPPENED TO ME,IS THIS HOW YOU TAKE CARE OF CUSTOMERS NEEDSALL OF YOU GUYS NEED CUSTOMER SERVICE BECUASE IF THIS WERE YOUR FAMILY ALL OF YOU WOULD FEEL HOW ALL OF US ARE FEELINGYOU GUYS SHOULD BE ASHAMED FOR ALL THESE BAD REVIEWS YOU HAVE RECEIVEDIF ANY ONE ASK ME ABOUT THIS COMPANY IT WONT BE A VERY POSITIVE ONEIF YOU ALL ARE IN IT FOT THE MONEY AND JUST TO GET A CHECK EVERYDAY, YOU ARE JUST AS BAD AS THE PEOPLE OR PERSONS WHO HIRED YOUTHIS COMPANY IS FULL OF........PEACE OUT

We began service with *** Water, now owned by Nestlé Waters North America Inc #*** *** *** *** *** ** *** ** *** *years ago The service agreement included a small charge for the cooler each month, delivery every weeks when the delivery person would ring our doorbell or knock and ask how many bottles we needed and would replace the current bottle on our cooler during the service call Over the years, the delivery became every weeks, and now once a month Since the deliveries are so far apart, they continue to deliver too much water even though we have asked the deliveryman to cut down on the bottles These bottles sit in the sun where one delivery man told us the bottles could collect bacteria over this long a time This man would put brown paper bags over the bottles and leave them in a more shaded area They no longer knock to help put the bottles on the cooler (in fact they run away from you if you call after them if you happen to see them) and

I purchased a bottom loading water cooler from this company on 10/10/ The product malfunctioned (stopped pumping water) , and was replaced in August as the warranty went through October However, the replacement cooler malfunctioned after months, with the same issue that the original had I contacted Nestle ***) and asked for another replacement, but I was told I would have to purchase a new one The only one available for purchase per their website is the same model I have had the issues with

Been a customer since when I moved to **Last three deliveries have been problemsFirst, delivery was left down the street at the wrong addressI’ve been at this address for years and not before has it been a problemSecond to most recent delivery was RESCHEDULED INVOLUNTARILY 3XThe current delivery I’m waiting on is also involuntarily rescheduled for Monday, so I’ve got to wait over the weekendI have an infant, so it’s even more important than ever that I have clean waterAfter the first issue, the manager said they had a new driverWhoever it was came back and redelivered the water to my garageEven if there is a new delivery driver, they should have figured it out by now since it’s been a month an halfVery poor serviceVery disappointedI’m canceling service after the delivery I’m currently waiting onI’ll order from *** or somewhere elseUNRELIABLEThey don’t deliver well or on timeSadly they were good a service at one point, but no longerI hope they figure out their issue before they loose more customers

To Whom it May Concern:We
spoke with Ms*** *** in regards to her concerns and her experience
with her water cooler. Because we truly appreciate Ms***’ many
years of business and loyalty to our company, we made what we feel is a very
reasonable offer, considering the
circumstances of this situation, as a
goodwill gesture Though this is not something that she accepted, we
appreciate the opportunity to work with Ms*** and address her concerns.Thank you,Kate O***Customer Experience SpecialistNestle Waters North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We cancelled service for of our locations, the coolers were picked up and the compnay continues to bill usIn addition they insisted that the coolers were not pciked up adn when they went out to the locations and found they were not there the manager Kim K*** told *** *** from our compnay taht we could either buy the coolers immediatley or we would continue to be charges a monthly fee

*** *** will be working with Ms*** *** directly in
order to address
these concerns and will be providing our response to her this week

In a Nutshell poor Customer Service
Deer Park Account #***
From the beginning I have had issues from updating payment, delivery times, delivery instructions and charging my card unauthorized My BIGGEST ISSUE is delivering my Water and not RINGING THE BELLAfter my water was stolen and the I had a hard time getting it redelivered and double charged I got frustrated and canceled the deliveries because no one listens to my instructions, but I am still receiving deliveries and being charged I voiced my concerns, but the customer didn't show any interest, only concerned about payment for the cooler because I wanted to return it

To Whom it May Concern:We communicated with Mr*** through email on Friday, December 23. Unfortunately, a system issue resulted in the incorrect delivery and invoices that he received. We apologized for these inconveniences and assured him that they have been addressed and
resolved. He indicated in his response that he is satisfied with this resolution.We appreciate the feedback and the opportunity to work directly with Mr*** in order to resolve his concerns.Thank you,Kate O***Customer Experience SpecalistReadyRefresh by Nestle/Nestle Waters North America

Im a new customer to this company and I have been waiting on delivery for over weeksI have called numerous times and have spoken to different people with different positions and to no resultsI am a father of young girls who are out of school and I have to be going out to purchase water for themEverytime I get a new delivery date it gets changed again and againI even took a day off from work due to the fact that a customer service representative told me I would get the delivery that day and it didn’t happenI have been extremely patient with this company I dont want to cancel my account because of the convenienceThey did offer me no charge for this month which I appreciate but I haven’t received anything to compensate the time off work and the gallons of water I have purchased in the local stores

To whom it may concern,I attempted a callback to the number providedIt was not in serviceUnder the extraordinary circumstances due to Hurricane Irma, we were unable to deliver on time but we did in fact deliver to this customer 9/We do not offer contracts and no payment was taken nor
requested until the delivery was successfulI have placed a $credit toward the delivery of bottles that was completed on September 8th.Regards,*** ***Nestle Waters North America