Nestle Waters North America, Inc.

To Whom It May Concern: We spoke with *** *** *n 9/1/in regards to her concerns with her account having a balance and her bottles not yet picked up. We apologized for any concern this may have caused and assured her that we would remove the account’s balance and ensure pick up
of the bottles for tomorrow, 9/At this time, MsSanchez’s account has been brought to a zero balanceWe appreciate the feedback and the opportunity to work directly with Ms***z in order to resolve this matter. Thank you, *** *** Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America
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I canceled my service in the beginning of May for a few reasonsI was double billed and triple billed,always got e-mails stating they could not deliver,would deliver the next week,etcThis water was for my daughter, trying to be a good MomShe graduated,moved home the begining of May,so I canceled the service; Today I was billed(double again).for a delivery to a canceled accountThey claim my daughter called them and asked for the delivery,but since she no longer lives tgere I doubt that it is trueEven if she did(she did not) ,the call was alledgedly made May 18, I canceled May 1st,she dosent know my password or my payment info

SINCE POLAND SPRING HAS BECOME READY FRESH THE DELIVERIES ARE NEVER ON TIMETHE DATES OF DELIVERY ARE ALTERED 2-TIMES PER MONTH WITHOUT NOTICEI HAVE HEALTH CONCERNS AND RELY ON PROMPT DELIVER ESPECIALLY IN LIEU OF THE CHARGES ASSOCIATED WITH THE POOR SERVICETHE BILL DOES NOT DETAIL THE COMPLETE SERVICE FEES

From* *** *** *** *** ***] Sent: Friday, August 19, 1:PM To: *** *** *** *** ***
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Hi *** I called in and spoke with ***e today regarding the above complaintWe appreciate the opportunity to resolve this issueI have left this customer a voicemail on their requested phone number within the complaint and look forward to resolving their complaintI will update the case when/if I have the opportunity to speak with the customerThanks again for this opportunity and send my thanks to *** for her help as wellI hope you have a great weekend Thanks, *** *** | Digital Communications Specialist Nestlé Waters North America O 508-977-***

To whom it may concern:I have been unable to speak with *** *** but believe the issue to be resolvedThe total amount requested to be refunded is in process and I have provided my contact information to ensure the check is received. Thank you,Jennifer J***Nestlé Waters North America

To whom it may concern:We spoke with MrTreves regarding his disputeHe indicated the matter had been resolved through our Customer Service Center shortly after filing this complaintNo further action was requested.*** ***Nestle Waters North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have been Deer Park customers over yearsWe have been rescheduled gallon delivery days this monthIt's a recurring problem, will be looking for competitorsThe customer service reps make promises the company cannot keep

It is absolutely appalling that an automated message is sent to families preparing for a hurricane that the water ordered for delivery Thursday, well ahead of the storm, will not be arriving We now have to try to find water from other locations and are ill-prepared for this storm due to your company's poor ability to, apparently, track inventory
I am sick over the fact that this has happened when it was supposed to be delivered tomorrow prior to noon Either fulfill your end on the sale, or allow customers to cancel orders

To whom it may concern:We spoke with Mr*** *oday and agreed to satisfy his complaint with July, August and September deliveries at no charge.Regards,Jennifer J***Nestle Waters North America

I have been a good paying customer for more than yearsMy complain with this company is their refusal to give credit to the $payment my bank send to them electronically on July 23, I have faxed them a proof of payment (*** *** *** statement) and they said they received the faxHowever no adjustment is done in my account to show the paymentThey still email me a bill two days in a row although payment was paid days agoI also requested them to cancel my account as of August 10,

To whom it may concern:I was hung up on twice when I called to assist this customerI also was able to leave voicemail*** *** owed a balance previously that was turned over to a third party collection agencyOnce that happens, it is mostly in their handsI am always willing to assist
with these situations, however, the customer did not seem interested in speaking with me.Thank you,Jennifer J***Nestlé Waters North America

Ready Refresh should be fined for their lack communication and complete dishonesty regarding everyone's ordersThey lie every time you call and push the date back another dayI have cancelled our service and now am waiting for them to pick up their equipment since MondayToday is now Thursday I called again as I have been everyday and allegedly it is now tomorrowWhen I tried to obtain the specific branch's phone number I was told they do not have itHow do you employ a branch for delivery but have no way to contact themThis company is BEYOND shady and I hope they lose all their clients

Customer service is ExcellentHowever deliveries each month are incorrect # bottles and/or empties are not retrieved nor are the bottles left according to instructionsEveryOnthI have to contact them again and customer service are always extremely polite, but delivery is never carried out according to agreement

Having been a customer for years, we were always pleased with Deer Park WaterThen Nestle bought the company and everything went downhillDeliveries were never when they said they would beWe would get a schedule in the mail that would tell us one date, on the bill it would say a different date, then a confirmation call would come with yet a third date and then you just had to hope it would get here at allTrying to speak to someone - anyone - at the company became impossible! After months of this nonsense, we decided to leave the company and switch to a local water delivery company in our townNo one at Nestle ReadyRefresh caredNo attempts were made to keep our business after years of being a loyal customerThe icing on the cake was we left the company and arranged with Ready Refresh a date that they would come to pick up the remaining bottlesThey gave us one date, then said two days earlier and then showed up at our door this morning, two days earlier still at 8:a.mBuy your water anywhere but here!!!!

To whom it may concern,Amount in question is for bottle delivered March 7th never credited back to customerThe April 6th delivery was charged but there was no duplicated charge for April 8th.*** *** has disputed the charges with his credit card company and we have been charged back for more than the disputed amountIt appears our account services department will not pursue this any further. Thank you,Jennifer J***Nestlé Waters North America

Nestle ReadyRefresh did not deliver my April scheduled water, nor my June waterThey did not respond to messaging that I placed via their website (*** in their "Contact Us" section, and their number consistently says "We can't answer due to high call volume, please call later" (no option to remain on hold or to leave a message)So there is no effective way to get a hold of them to cancel serviceThere is no "cancel service" option on their website

To Whom It May Concern, Elyse B***, a Customer Experience Specialist spoke with *** *** on October 12th, regarding her delivery concerns. In order to resolve the delivery issues she has experienced, Elyse has agreed to personally follow up on the account before
deliveries to review delivery instructions with the branch and request the account is prioritized for delivery on the dates scheduled. Due to unforseen circumstances, it is possible the delivery may not always arrive as scheduled. Elyse will do everything she can to avoid this from happening by proactively communicating with the local service branch to adhere to the schedule as well as possible. Thank you, Jessica S*Customer Service SpecialistReadyRefresh by Nestle

To whom it may concern,We have contacted *** *** *** and explained our long standing policy with regard to equipment rentals and disputed chargesWhile we do not offer a "Rent to Own" program, an offer was made and accepted by the customer to settleUnfortunately, it was not to the total
satisfaction of the customer

To whom it may concern,I have spoken with *** *** and he will expect a refund to his credit card next week in the amount of $as agreedHis account is closed, all equipment has been returned. Thank You,Jennifer J*** Nestlé Waters North America