Nestle Waters North America, Inc.

I contacted Nestle in September to cancel my water delivery service All of the equipment/bottles were picked up by the driver that same month In November I was issued a check ($8.12) for a credit balance on my account Since then, I continue to receive a monthly invoice emailed to me I have reached out to the company multiple times and asked that my account be completely closed so that I do not continue to receive emailed invoices for services and products I am no longer receiving Yesterday, I received yet another invoice from the company This has to stop

we canceled services but company keeps charging us and adding late feesWhen I call so they can take my payment the rep says they cannot accept payment and that someone else will call me but they dont yet they keep billing me wrongfully

A month ago (estimated time) I cancelled my water delivery serviceMy new residence has a security door that requires a person to be home to let deliveries inside the buildingI work and therefore would not be home to let in the delivery driversWhen I canceled my service, I took a day off of work on April 19th so I could be home in order to let a delivery driver come in and take the five empty five-gallon water bottles and the water dispenserThere was no call and no one showed from ReadyRefreshI attempted to call the customer service line (###-###-####) but the recording said "Due to high call volume, no calls are acceptedPlease try again later." I emailed and left a message through the website about this situationI received an email in my personal email account saying someone would contact me with "two-days." That never happenedI contacted Customer Service again and was assured that someone would come to pick up the empty bottles and dispenserOnce again, no one called

To whom it may concern, Customer received delivery and a one time courtesy credit of $was added to her accountFuture deliveries will be monitoredI have provided my contact information through voicemail. Thank you,Jennifer J***Nestlé Waters North America

This complaint is for the Ready refresh portion of Nestle Waters I have horrible water at my house which is not fit for drinking I signed up for the water delivery service to solve this issue as well as to use for formula for my baby The water delivery seldom comes as scheduled The delivery dates changes all the time, forcing me to go to months without a water delivery This also requires me to make a trip to the grocery store in order to exchange and purchase the extremely heavy gal water bottles which are supposed to be delivered to my front door
This past Thursday, I checked and confirmed my delivery which was scheduled for today, April As of this morning, the delivery has been rescheduled to the end of the week.....but Im sure by end of the week it will have been rescheduled for the following week This ocurrs with every delivery
I have been dealing with this for over year and at this point I am beyond frustrated They do not perform the service that the

To Whom It May Concern, We spoke with Mr*** again on 5/11/in regards to his concern with the delivery made on 5/2/We discussed that the delivery was requested through his online profileWe did agree to waive this delivery and discussed that deliveries will continue to be made only upon request and charges accordingly We appreciate the feedback and the opportunity to work directly with Mr*** in order to resolve this matter Thank you, *** *** Digital Communications Specialist ReadyRefresh by Nestle/Nestle Waters North America Tell us why here

To whom it may concern,
We have been ordering water from your Company for a couple of years nowSince the beginning the experience has been awfulWe had to exchange or faulty water dispensers that kept breakingI have repeatedly requested for the drivers to only replace the same amount of water jugs that have been used which ( barely ever happensDelivery has been delayed serval times We asked for 7-bottles delivered every weeks, and now somehow have empty bottles and no water! If our account does not get in order immediately we will move our business to another companyI know that we are not a big account for you, but I will make sure that others hear about this experience on ***, *** and other websitesEvery time we call no one knows what’s going on Customer service is a big mess! The reason why I decided to finally write to you is, we are sitting on empty water bottles with people in the office with no waterYour rep can’t give a definite answer on wh

To Whom It May Concern:
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We spoke with *** ***e on 7/26/in regards to her concerns with her deliveries. We apologized for the issues with her deliveries may have caused and assured her that her feedback would be provided to the appropriate department to ensure these issues are corrected in the future. At this time, *** *** has agreed to continue service with her service issues being addressed
We appreciate the feedback and the opportunity to work directly with *** ***e in order to resolve this matter
Thank you,
Lauren ***
Digital Communications Specialist
ReadyRefresh by Nestle/Nestle Waters North America
*** ***| Digital Communications Specialist
Nestlé Waters North America
O 508-977- ***
Tell us why here

We receive monthly deliveries of three gallon bottles of water from ***Each and every month, they stop by our office buildings loading dock to drop off the waterWe know the delivery day but never the timeWhen they deliver the water, they are supposed to pick up our empty bottlesIf we don't return these bottles, we get charged for them until we return themEach and every month, no one calls us to let us know our delivery is hereTherefore, each and every month, my coworker has to go downstairs and carry up three gallon jugs of water to our officeThen, I have to call *** and ask them to come to our office again to pick up our empty bottlesWe have a contract with them for water deliveriesThis means, they need to deliver the water to our office, not the loading dock, flights downstairsThis means they have to properly notify us that they are here and we can return out empty bottles to them so we are not chargesI have spoken to them every month for

To whom it may concern:I spoke with *** *** today and confirmed that her service has been much improved since her original complaint dated 4/17/2018, received in my office on July 31stI offered her my contact information for any future concerns and a $account credit for goodwill. Thank
you,Jennifer J***Nestlé Waters North America

To whom it may concern,I spoke with *** *** and will be working with her to ensure the service is as scheduled in the futureI have provided my contact information so we can ensure the schedule is convenient for her sister's needs, beginning with this SaturdayThis delivery will be at no
charge (bottles) to help make up for the past issues.Thank you,Jennifer J***Nestlé Waters North America

Complaint: ***I am rejecting this response because: I have not received any phone callsI would prefer email contact as I am not able to answer my phone while at work. Sincerely,*** ***

To whom it may concern,Customer has contacted us and updates were made to the account to close it out completelyAs a result, an additional refund is due and will be issued in the amount of $I have left a detailed voicemail for *** ***She should expect a check in approximately
business days.Thank You,Jennifer J***Nestlé Waters North America

To whom it may concern,The daytime phone # provided just rings and there is no voicemail optionI have notified the agency to remove this account from collectionsThe disputed charges were previously adjusted for this customerThe account will remain closed with a zero balance.Thank you,Jennifer
J***Nestlé Waters North America

I am making complaint due to the confusing billing issues I am experiencingMy account was overcharged for a water delivery I did not receiveOn my January 22, bill I was credited on 1/5/for the overbilling in the amount of The company then issued a refund to my credit card as a charge on my bill of that I had to payback as a chargeI am confused by this practice as it appears I never received a credit for the overbilling since I had to pay it back as a charge to my account

To Whom it May Concern:
We attempted to reach Ms*** by phone on three occasions in regards to her complaint - 9/14/15, 9/21/15, and 9/24/- leaving messages each time. At this time, we have not heard back from her in regards to this matter. Ms*** did contact our
Customer Service Center on 9/15/to close her account, and her bottles and cooler were picked up on 9/19/15. We are sorry to lose Ms*** as a customer and hope to have the opportunity to speak with her in order to ensure that her concerns have been fully resolved to her satisfaction. Should she decide to respond to us in regards to this complaint, she can contact Customer Experience Specialist Kate O*** directly at ***.
Thank you,
Kate O***
Customer Experience Specialist
Nestle Waters North America

To Whom it May Concern:We spoke with Ms*** today in regards to her concerns. We apologized for any confusion and inconvenience caused. In order to resolve this matter, we agreed to waive the full balance owed and will ensure that no negative reporting is made to her personal
credit report.Ms*** was satisfied with this resolution and decided to resume her water service with *** by Nestle. We are grateful for the opportunity to resolve this issue and thankful that we can continue to earn her business.Thank you,Kate O***Customer Experience SpecialistNestle Waters North America

To whom it may concern,I spoke with *** *** and have agreed to monitor her account to help ensure deliveries are on time, beginning with the 4/(delayed) delivery*** *** was unable to stay on the call for long, but thanked me for the interest in resolving her concerns. Thank
you,Jennifer J***Nestlé Waters North America

I have been ordering bottled water for almost years When they changed their name from Poland Spring to Ready Refresh their service became bad I don't know if the name change is because of new ownership, but their on-time services are deplorable For the past four months my water delivery date has been changed without notification, thus causing me to waste a whole day waiting for a delivery that is not coming I am years old, not in the best of health, and every day that I have to sit around is not good for me

To whom it may concern:I was finally able to speak with *** *** and we agreed that he would receive a $refund for the bottles returned and rent charges would be waivedAll equipment has been recovered, account will remain closed and has a $0.00 balanceI will be following up with ***
*** until he receives the refund via check.Thank you,Jennifer J***Nestlé Waters North America