New York Sports Clubs

Review: I joined the gym in approximately december 2014 and paid about $70 in membership fees. The company chose to close the gym 5/**/2015. They did offer a good membership rate if you used another gym 25 minutes away but that doesnt work for me. I asked for my membership fee back and was told the company is not honoring any refund request.Desired Settlement: Id like my membership fee back since the company took away my "membership" by closing the gym. Its Pretty straight forward.

Business

Response:

Good Day,I apologize for any inconvenience. No refund is due at this time. If the member wishes to cancel the account, it can be canceled with no further billing. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In good faith a refund is due. The gym accepted a membership fee and then promptly closed which goes against any logic.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day.I apologize for any inconvenience. It was a company decision to close that specific facility. No refund is due at this time. Thank you.

Review: This past summer I was temporarily located in [redacted]. I become a [redacted] member out of the [redacted] location. On September *, 2014 I was involved in a motorcycle accident that has me still physically disabled. I notified my rep in [redacted] who placed my account on medical hold at $15.99 per month. On November **, 2014 I emailed the letter from my doctor to my rep in [redacted] which satisfied the requirement of unable to workout in the club for over 6 months due to disability. My account was processed for termination with no fees. However I continued to receive charges of $15.99. I was directed to [redacted] in [redacted] ([redacted]) who explained to me that she was just placing a 30 day cancellation notice on my account effective 12/**/2014 and that I would receive one final charge before cancellation. I was provided the corporate office number [redacted] which I attempted numerous times ( I have phone records available) and each time sat on hold for up to 10 minutes before being disconnected. I was never successful in reaching anyone. Now, I am filing this complaint because on 1/*/2015 I was billed twice, one charge for $18.53 and another charge of $42.53. This exceeds the monthly membership rate and certainly exceeds the $15.99 monthly medical hold rate. I provided sufficient written notice on 11/**/2014, and now I feel that this company is going to continue billing me hoping that I loose interest in fighting this. No one answers the phone at that corporate customer service number, and the local club is not cooperative. I emailed [redacted] asking to refund my debit card back since this is fraudulent charges. I relocated back to ** mid September due to medical care needs and I should not even be dealing with [redacted]. I just want my account closed and my money refunded. Thank you.

Staff [redacted]Desired Settlement: Close my account and refund the 2 charges from 1/*/2015.

Business

Response:

Good Day,We apologize for any inconvenience. I see the refund for $61.06 was processed on 1/*/2015. Additionally, it looks like the club made an error in processing the cancellation and charged an early termination fee on 1/**/2015. This charge has been refunded as well and processed on 1/**/2015.Thank you.

Review: The location in [redacted], ** (the location I attended and signed up at) had a small sign at the front desk in the beginning of October that they were closing at the [redacted] of the month (October **, 2014). I was told that in order to cancel I needed to contact corporate headquarters in **. I sent an email indicating the other locations were too far and that I wanted to cancel my membership as they could not longer provide me with a seasonably close gym at which to workout. I did not hear back and assumed everything was settled. This week I received an automated collection call that I owed 2 months membership dues and personal training. I clearly have not had any personal training as my gym is closed and therefor my trainer is not at that location. I called and they insisted I owed them money and would not let me speak to a manager. I called my credit card company, [redacted], and they put a merchant block on them. Then the gym realized that the [redacted] was blocking them and they ran my card again with a different merchant number from another location. A location at which I was never a member of. This is clearly a devious means to try to collect payment. I have never received any mailed correspondence nor have I received any phone calls from a person. I am contacting your organization as a last resort. Also I have been a member with the company for probably 6 years, never once having any billing issue on my part. Now they are treating me unfairly and I hope you can help.Desired Settlement: I just want my membership cancelled and to not owe any money. I canceled my membership in writing in October after being informed the gym was closing. Why should I have to switch to a location that is so far away and not convenient to me? My October membership was paid in full therefore I should not owe an additional penny!

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].Sincerely,[redacted]

Review: New York Sports Club charged me a total of $9599.36 over 5+ years. These were unauthorized charges. They claim that they had 2 subscriptions in August and September 2009 both under my name. I asked them to produce the contract, and they said that there was none. I am a victim of fraud. NYSC responded to my complaint saying that they could only refund me 12 months worth of charges. I asked to speak to a [redacted], and there wasDesired Settlement: I want a full refund to my credit card of all the fraudulent charges.

Business

Response:

Good Day,I apologize for any miscommunication. [redacted] signed up online, so his agreement to the membership was done digitally. Please review the attached email that was sent to [redacted] regarding his new membership. No refund is due.Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This digital subscription was not by me. This does have my corresponding email but it was not done with my permission. I would venture to say that this was done illegally by a email hacker or identity thief. I've never attended NYSC during this period at all. There was no confirmation by NYSC sent to me or my mobile device. This is how most companies complete identity checks. I am due a refund for the 5 years of illegal charges.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,We have no way to prove identity theft; we can only provide the information that we have. The membership was enrolled online and has a corresponding IP address. My recommendation is to contact the police of FBI regarding the identity theft.No refund is due.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

NYSC has sent me the signed contract, and it was signed by someone else. it is not my signature. So that ends that. This is fraud plain and simple.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been trying to cancel my account since June. I have made frequent calls to cancel my account. Ever time I get someone on the phone they say the [redacted] will call me back but he never does. I have spoken to the [redacted] twice and he is very aware that I have been trying to cancel my account since June. Both times he has said that he will call me back and he will cancel my account over the phone then he never calls me back. They have continued to charge me throughout this process.Desired Settlement: My desire is for the [redacted] to call me back and cancel my account over the phone as promised.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: I don't really know where to start. Cockroaches and flies in shower, no body soap in the men's lockerroom to use, running out of towels at 6:30 AM and not knowing when the next shipment is coming having no hot water. Then not letting their customers know their shower will be FREEZING cold. ALL of this in the last 4 months. The staff is lazy and rude to the members and you hear nothing but complaints in the lockerroom. Recently, I was charged an additional $10 for going during off peaks hours. I called them let them know it wasn't me, which they told me it was 100% me because it was my card that was swiped. Their system is down from time to time and known not to work properly. I asked for a reimbursement and they said a request would be made, but it was unlikley I would be getting the reimbursement. It wasn't me. I did not go during off peak hours and they still are going to charge me. I HATE THIS PLACE! The services they sell you on they don't give you, IE body soap and towels.Desired Settlement: I just want to be refunded my $10 and then I want to switch locations because this one is just so terrible.

Business

Response:

Good Day,

[redacted] has been credited back the $9.50 usage fee and it will be applied to his August dues. With a Student Restricted Core membership, there are times that [redacted] can and cannot use his home club. The usage fee was for a check in at his home club ([redacted]) during peak times, not for using another facility.

If [redacted] would like to transfer to a different club, he simply needs to contact Member Services or visit another club to see if his membership type is available there.

Thank you

Review: On September **, I was notified via email that my payment for Sept * had not gone through. I checked with my credit card, and funds were available. I called the location to find out why they had waited 22 days to notify me, and they said they waited "as a courtesy". I explained that only giving me seven days, rather than 30, to correct the matter was no courtesy, but I was given pushback. I made payment via telephone, and discovered that my credit card had an extra charge pending. Customer service was extremely unhelpful, and basically told me that there was nothing to do but wait. I expressed my displeasure at the level of customer service I was now receiving, and was given a disinterested apology. When I asked about cancelling my membership, I was told that I would be charged a hefty fee, according to the terms of the contract. When I explained that the contract carried an implied warranty of acceptable customer service which had been breached, I was stonewalled.I discovered today that, instead of being billed the customary $89.95, I had been billed $98.95. I called the location to asked about the disparity, and was told I would receive a call back. I still have not received the courtesy of a return phone call.I refuse to deal with billing problems on a monthly basis.Desired Settlement: I want my contract cancelled immediately, for both myself and my partner on the family plan, with no penalty.

Business

Response:

Good Day,

The extra $9 fee was assessed because we were unable to collect the membership dues on the dues date. The reason you are not notified that your payment has not gone through until the third week of the month is because [redacted] makes several attempts to collect the payment. The $150 buyout option is part of the agreement that is attached and endorsed. The agreement does not contain "implied" services or procedures.

Thank you

Business

Response:

Good Day,

I have cancelled the memberships of [redacted] and [redacted] effective November [redacted] (as November has already been paid) with no early termination fee.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Due to a move to LA, I wanted to cancel my membership at New York Sports Club at [redacted]. In September, I asked at the counter and was told I needed to speak to the Customer Service Rep but that she wasn't in that day. A few days later, on October [redacted], I inquired again and talked to [redacted], the Customer Service Rep. She said that the cancellation wouldn't go into effect until 30 days after notification, and that in order to avoid a $150 early termination fee, I would need to provide proof of my move, such as an airplane ticket or itinerary. I said I didn't have proof yet, but that I'd like to go ahead and give my notification now, 30 days in advance of November. [redacted] said she couldn't accept notification without the proof of moving. On October [redacted], I returned to the club with my flight itinerary to show to [redacted]. She told me that I needed to email it to her. Again, I asked her to accept notification of my cancellation so that the 30 days wouldn't drag on - she refused. I emailed the itinerary on October [redacted]. When I sent a follow up email asking them to confirm the cancellation, I received an email back saying they were "working on it." I was finally informed that there would be a prorated fee of $28.08 owed for the [redacted] half of November. I was told that this would only be payable by credit card. Since I had read numerous accounts of NYSC continuing to charge credit card accounts even after memberships had been cancelled, I inquired about paying by other means - cash, check, or electronic funds transfer. I was told that the ONLY payment they accept is credit card. I checked my contract carefully - there is nothing there that states this. In fact, I discovered that since I had been a member for over a year, I didn't need proof of the move to cancel at all! I then called their corporate Member Services to complain about (a) being charged a prorated fee when I had given them notice 30 days in advance on October [redacted], and (b) not being able to pay this fee other than by credit card.Desired Settlement: I would like this disputed fee of $28.08 waived since I did give verbal notice on October [redacted], in person, at the club, to their Customer Service Representative [redacted] (although she denied this to Member Services) but was given erroneous information and was therefore delayed to October ** in formally canceling my membership.In the event that this fee cannot be waived, I would like to pay with some other means other than credit card, such as check or electronic funds transfer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Dear [redacted],

My complaint ID #[redacted] has been resolved. [redacted], Member Services Supervisor at Town Sports International, the parent company of New York Sports Club, contacted me and waived my final payment once I provided her with an additional document proving my change of residence.

Thank you for your attention in this matter - I greatly appreciate what your office does.

All best,

Review: Had a contract with Town Sports dba New York Sports Clubs; I set contract into "suspend" for several months; then they renewed without informing me. Then I cancelled membership on December **, but they will not accept a cancel not done with a [redacted]. But I went to this location twice, and a Health Club [redacted] was not on the premises. So I left a written letter to resign my membership. They proceeded to bill Discover Card. My call to Discover was investigated, and I won the case, and NYSC cannot bill me; all the charges after I resigned were reversed. Now NYSC sold the account to a collection agency and they are still harassing me. NYSC harrassed my by calling four times day; so I blocked the number. I will now block the collection agency as well.Desired Settlement: No more harassing calls for collection.

Business

Response:

Good Day,

We have removed [redacted] from our collection lists. Please allow 1 to 2 business days for all contacted to cease.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Business states they have "removed your name from our collection list". But they sold my name to a third party, called [redacted], file # [redacted], account # [redacted] , Creditor is [redacted].

I need confirmation that my name will be removed from their collection list also.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: I called gym to see if and when I could cancel the membership (Oct 2013) and I was told that I couldn't cancel until March BUT if I paid $60.00 I could cancel. (that was the first mistake) so I told them to do that and cancel my entire membership. So at the end of October I get charged $58.99 on my AMEX card (diff card than the one I use for the monthly membership dues) THEN on November [redacted]I get charged $39.99 on my debit card AND $39.99 on my AMEX card. So I called the gym and spoke to [redacted] the [redacted] and she tells me I can't cancel the membership and I should have spoken to her instead. (this is on November **2013) I tell her about the additional charge on my AMEX card and she doesn't see the charges so she made me call an 800 number and have them find out what the charges are for. I call and find out that they charged me $58.99 AND $39.99 which is an initiation fee and monthly dues for someone elses membership. I call [redacted] back and she tells me she will get those charges credited back to my account. Fast forward to November **still no credit I call [redacted] and she tells me they haven't been able to get in touch with the other member to get her credit card so I tell her that isn't my problem and I want the credit ASAP. December **2013 still no credit I call her back and complain again and tell her I do not want to pay my AMEX for charges that aren't mine so she says she's been emailing her [redacted] but noone has gotten back to her. Now it is December **, 2013 and I am filing an official complaint. I think they should credit the charges AND cancel my membership NOW not in March.Desired Settlement: I want my credit of $58.99 and $39.99 ($98.98) and I want my membership cancelled now instead of waiting until March. This is an easy fix which is clearly not my fault. It shouldn't be this hard to get a credit from a large company.

Business

Response:

Good Day,

This account has been cancelled.

Thank you

Review: Company charged me erroneously for month of July 2014 ($70). Withdrew "freeze" charges from that credit for months of July - September ($15/mo), and then applied the remaining balance to October, although I had not "unfrozen" my account. I was told that until I went into a location (gym) and used my membership, my account would remain frozen, however, that was not honored in October ($70). So, I have been charged $140 (July + October), whereas the proper amount should be $60 (July - October at $15/mo) - and although I requested a refund of the difference ($80), the merchant has refused. I do not want a "credit" from Town Sports.

There is no visible Customer Service link on the Town-Sports website, making it extremely difficult for someone looking for that information to find it in case of a problem. Highly opaque and customer service is guided to issue credits rather than refunds. I was told that to process a refund (when I called earlier, in July 2014) would take 3 months. Very poor business practices.Desired Settlement: Refund of $81.88 ($70.94+$70.94-$60)

Business

Response:

Hello,

The freeze is not indefinite and can be placed on an account from 1-12 months at a time. This can be shortened or extended as needed. There is no record of a request to freeze beyond two months, for August and September of 2014. Due to no record or confirmation of the request no refund is due. [redacted] has disputed the charge of $46.99 and we have accepted this in lieu of a refund, as a courtesy to settle this matter. The member is currently pending cancellation effective 12/*/14.

Review: On my winter break from college (I am 19) I went to a health club near my home in [redacted].I go to college in Maryland. I was told I would only be charged for the time I was home and gave 15 days notice. They said one days notice was fine but they were dishonest. They later charged me for $99.98 and forwarded my account to a collection agency. I paid them because I did not want my credit ruined. They promised to credit me for this but never did.The [redacted] is [redacted], and the other [redacted] is [redacted].Desired Settlement: I want a refund of 99.98 which is what I was charged for after I left. They charged a locker fee and an extra month and said they would credit me. They did not and I want my money back.

Business

Response:

Good Day,

We have advised the club to submit a refund request for the amount paid to ISS. [redacted] will handle the account.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To date I have not heard anything from them. If they send a refund I will inform you. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

A check was mailed to the Collection Agency for this charge so as not to ruin [redacted]'s credit. If they want to return my check, then can.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

I just verified again with ISS that they have not received payment on [redacted]' account. If a check was sent, please stop payment on the check. If you can verify it was cashed, please forward it so we can have ISS refund the payment.

Thank you

Review: I renewed my membership a couple of years back with a few coworkers that I motivated to join the gym. At the time of renewing I was never given the option to rate lock my membership. However the new people that I brought in were immediately given that option ([redacted]) the rest of the people I dont know their last names. We both started at $39 he continues to have the $39 paying $29 to lock his rate yearly. On the other hand I now pay close to $44 and my rate keeps going up. I call many times to have this corrected however they didnt offer me any help instead they did something that I call insulting the customers intelligence They asked me that if I wanted to rate lock my membership I had to bring it to a higher payment ($89.99) passport membership. Which I l already have. Why would anyone be offered that solution. This was offer to me by [redacted]I also spoke to [redacted]This seem to be the only solution to their mistake. This mistake was done at the actual New York Sport Club in grand Central. All Im asking is to bring back my membership at $39 and give me the option to rate lock it. Thats all, but repairing the damage for them has been impossible. Thank You.Desired Settlement: I would like to bring back my membership at $39 (I have it now at $44)and to be able to rate lock it at that price just like it was done to [redacted] whom I brought in myselfto join the gym. Thank You

Business

Response:

Good Day,

Please find [redacted]'s agreement attached. The type of membership she has is subject to dues increases. Currently, [redacted] is paying more than $56 less than the rack rate for a Passport membership. Rate Lock is a feature associated with all new enrollments or contract changes and cannot simply be applied to an existing contract. The options [redacted] has have been explained. If she wants to remain in her heavily discounted Passport, it will include yearly dues increases. To obtain a Passport with Rate Lock would require the change to the full price Passport (currently $99.99).

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

With all due respect. You still have not answered why you gave others that option ( to rate lock their monthly fee), and deny me it. I know the full name of the person you gave the ratelock option to. His name is [redacted]. he still works with us and he tells me he continues to enjoy this option. This practice does not show loyalty to all members, instead it shows favoritism. and absolutely no professionalism. We enrolled at the sametime I brought him in with a few other members.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted].

Sincerely,

Review: I requested to attend this gym, stating that I was student, and in the area temporarily, and showed my out of state drivers' license. When it was time for me to move along, I attempted to cancel my membership. I was told by the manager to provide proof of my relocation outside of the state, and he would take care of the cancellation. He then never submitted my request to cancel, and did not respond to my emails or phone calls. Once the new billing cycle rolled around another member of the staff submitted my cancellation. I was informed via email that I was not eligible for cancellation because I had moved within 25 mi of another location. I was never told there was a contract involved, or that it had a term or criteria such as above. I talked with a central office who said they would speak with the manager about weather or not I could cancel. They also never called back as they stated they would. I was just asked to "sign this" on a partially covered piece of paper, which was apparently a contract, and was never explained that there were any terms involved at all. I also had a payment that did not go through on my card. I was not informed of this until 2 weeks after the payment due date, when I immediately rectified the situation. The company chose not to make the charge for another two weeks and then charged me a late fee for the payment. This whole situation was carried out with little regard of my original stated situation, ethics of business, honesty, or thought for the responsibility of the service provider to myself, the client.Desired Settlement: I would like a refund for the $150 I was charged "to be able to cancel my membership." I was told that I had to pay to cancel or they would just keep charging my card a monthly fee. In the company's estimation, because I moved within 25 mi of one of their locations, even though in a different state, I was obligated to retain membership with them. I would also like a refund for the late charge. This company does not provide billing statements.

Business

Response:

Good Day,

Please find a copy of [redacted]' agreement attached. She states she signed a half covered sheet of paper; however, we require 4 signatures including the checklist that [redacted] endorsed. The checklist states that the cancel policy was reviewed and the agreement provides that policy. Both forms were signed by [redacted].

No refund is due.

Thank you.

Review: The credit card on my file was charged for my in-laws, which are the members of a different club ,for the second time without any authorization . The costumer service representatives haw no idea how is this possible. And my credit card is under the different last name than my inlays have,Desired Settlement: My credit card can not be charged for any other people without authorization.

Business

Response:

We apologize for any inconvenience. The member's card was marked as valid to another member's account and [redacted] was overcharged $79.80. We have processed a refund for the $79.80 to the card ending [redacted]. We have removed [redacted]'s billing information from the other member's account. [redacted] will not receive any further charges from the other member's account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank's for the refund , but I steel don't understand How is it possible at all to approve one members card to somebody's else account? For three times? Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We sincerely apologize for the overcharge. This was a club error. Until Oleksandra updates her card information, your billing information is on the account, but in a invalid state. Due to a club error, your billing information was charged in error again. We have taken additional measures to make sure this does not happen again, and again, we apologize for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I RESIGNED FROM THE CLUB IN MAY 2015. IN JANUARY 2016 I DECIDED TO REJOIN. THAT'S WHEN I FOUND OUT THAT THEY HAD NEVER CANCELLED MY MEMBERSHIP AND HAD BEEN CHARGING MY MEMBERSHIP FEE TO MY CREDIT CARD ALL THAT TIME (8 MONTHS). THE ASSISTANT MANGER TOLD ME IT COULD BE EASILY SETTLED BY GIVING ME CREDIT FOR THOSE MONTHS GOING FORWARD. SHE JUST HAS TO CHECK WITH HER MANAGER AND WOULD LET ME KNOW "TOMORROW." DESPITE CALLS AND EMAILS I HAVE NOT BEEN ABLE TO GET IN TOUCH WITH HER AGAIN. ON MONDAY, I FORWARDED THE EMAILS ABOUT THIS WITH A NOTE TO MARY B[redacted] K[redacted] WHO IS (I BELIEVE) THE REGIONAL MANAGER.. NOTHING FROM HER EITHER.Desired Settlement: CREDIT FOR THE MONTHS I WAS CHARGED FOR APPLIED TO MONTHLY FEE GOING FORWARD. I LIKE THE FACILITY, JUST NOT THEIR BUSINESS PRACTICES/

Business

Response:

We apologize for any inconvenience. The member enrolled in 10/**/2013 and we have no record that the member requested to cancel in May 2015. We spoke to the member and [redacted] does not have any record of the request. We offered a courtesy credit of $307.76 as if her membership should have been on freeze for 4 months. [redacted] accepted the credit offer. The credit will be placed on her membership account to cover future dues since [redacted] decided to remain a member.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On February *,2015 I joined the New York Sports club in [redacted]. which is 3.5 miles from my home. On that day they charged me $211.57 for registration and annual fee for the $9.95 monthly membership. I received a letter dated April *, 2015 that they were closing the [redacted] gym as of April **, 2015. They also changed my membership to a Passport membership and stated that I could go to their [redacted] Gym at [redacted], which is 12 miles from my home and would take 25 minutes, if traffic allowed. At my age that much travel and time was not acceptable. They then stated that they could end my membership as of April **,2015. I asked if they would refund a portion of my initial fee since they broke the contract, but they refused.Desired Settlement: Since I will have been a member for one forth of a year and was willing to continue there and they broke the contract that I should get approximately three quarters of the amount back.

Business

Response:

Good Day,I apologize for any inconvenience. No refund is warranted because club is closing. Because of the club closing we will upgrade all member to passport. If members wish to cancel because of the club closing we offered use of the club until 4/**/2015 and no cancellation fee. You have choose the option of use of the club until 4/**/15 and no cancellation fee. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The gym that is closing is only 3.5 miles from my home and takes 5 minuets to drive there. They are offering an up grade to [redacted] ,

which is 12 miles away and takes a minimum of 25 minuets to drive to. It would be like canceling an economy flight to Boston and giving me first class to California. To spend an hour at a gym and an hour of travel time round trip is unacceptable, not to mention the cost for gas for three times a week. At age **, I go to the gym for health reasons. to travel 25 miles and taking an hour round trip would not be beneficial for my health.

.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I paid an annual fee plus monthly fees.. They broke the contract. so it should be refunded to me. They must have known it was going to close before I signed up.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day, I apologize for any inconvenience. There is no refund due at this time. An offer of an upgraded membership free of charge was offered as compensation. Member choose to cancel membership with no cancellation fee.

Review: In mid-2014 I signed up with the Boston Sports Club at One Beacon St in Boston, MA. At the time of signing up, before signing my name on the contract, I specifically asked the location [redacted] if there was any lock-in, any charge for leaving, or any termination fee on the contract. She responded "No, absolutely not", and went on to say that apart from the one-time signup fee, it was a month-to-month arrangement. This was stated in front of one of her employees, who nodded and agreed.

In October 2014 I first asked an employee about ending my membership, since I wanted to start working out at a location closer to my home. I was told that as long as I got the request in before the end of the month there was no termination fee and I was not locked into my contract. I asked another employee again the following month and was given the same answer.

In December, I came into the club with the intention of cancelling. I was told that the only way that would be possible would be face-to-face with the [redacted], and that she was out all week so I should simply "try again later". I asked again about the termination terms and was told "it's no problem, you won't be charged extra, she just needs to be here". This moved me into the billing period for another month.

The following week I came in and got to see the [redacted] face to face. After looking up my account, she and informed me that I owed a $150 termination charge for "breaking my contract" early. I noted to her that she had specifically informed me to my face less than a year prior that were was no such charge and I was allowed to leave the contract at any time, which she said she "didn't remember". I noted that several other employees had told me that I wasn't going to owe any kind of termination fee, to which she responded "Well, they wouldn't know anyway, you should have asked me".

Finally, I have called into the company's service line to report this practice, only to be put on hold for an absolutely unreasonable amount of time. Having worked in a call center environment, I am well aware that these hold times are an intentional effort to make reporting problems impractical and even impossible for regularly employed people, and deliberately restrict access to any complaint or relief. I have screenshots taken on my phone proving the duration of the call.Desired Settlement: I expect, at the very least, a full cancellation of my membership, refund of any charges during or after December 2014, and a sincere apology from Club ownership and / or corporate. The deliberate, deceptive and clearly systematic misrepresentation and outright false statements about contracts terms regarding billing is not only unethical and offensive, but outright illegal. I would encourage this Club to permanently change their policies, training, or whatever other factor may be responsible for this grossly unlawful behavior.

Business

Response:

Good Day,The membership has been cancelled with no further billing. The dues collected in January were disputed by the consumer and returned to us. I have removed the balance from January. No refund is due.Thank you.

Review: I joined the gym at the end of July of this year together with my cousin. As she was missing her information I put my credit card on file. We were promised the membership with charge only for joining of $49.99 and the regular charge to start September [redacted] On August [redacted] I saw a charge of $69 on my statement and called it to ask what it was. I was numerous times put on hold and eventually reached the corporate office to be told that my cousin signed up for personal training there and hence the charge.We went there to sort this issue as she did not sign up for anything and did find out it was mistake on their part which they promised to resolve. Ever since I still been trying to go there, to call them, see the [redacted], call the corporate and they would just lead me on and solve nothing. Last time I spoke with the personal trainer who made this contract and he said yes its not a valid contract as it does not have a signature and we will issue refund and still nothing has happened. After that I again called the corporate where they told me they will reach the gym and contact me back, they didn't. Its been almost 3 months of them not even bothering to talk to me and wasting my time.Desired Settlement: full refund of the amount charged ( $69) as soon as possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Yes I had a membership back three ago and the [redacted] calls at [redacted] on a saturday and sunday really. I was a member at [redacted], ** before I knew I need a [redacted] transplant. Really the phone calls are non-stop

nd is has to be taken care of. [redacted] IN THE BILLING FOR NEW YORK SPORTS CLUB AND VIOLATE THE LAW. you don;t call people late hours and early mornings for nothing. really.Desired Settlement: I want the whole refund for myself membership for the two years that I went to the new york. it is very bad when a customer gets sick and then the phone calls never stop. I cancelled my membership way before I knew about the my medical issues. [redacted] the [redacted] at [redacted], ** told me it was taken care of. really it is not three years later the phone calls have to stop. I am taken this action further to the news if I dont get the refund and the phone calls stop. really.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].Sincerely,[redacted]