New York Sports Clubs

Review: I was called 1/**by corporate sales because of my interest in special founder's member rate for new location in Greenpoint Brooklyn to open 3/**. I was told there was a one time processing fee and that I had to pay for Feb but would be able to use all nysc locations for the duration of my membership. other locations are not near me at all, so I asked if I could sign up later and avoid paying for Feb. I was told that I must sign up because the founder's rate was only available for a short time. The Greenpoint Brooklyn location did not open 3/1 and when I called the same corp salesperson I was told I misunderstood and the open date was always on 3/**. I was also told that I was not charged for Feb, only for March plus the one time processing fee. I checked my credit card statement and I was not charged a processing fee and instead the monthly rate for Feb and March. I called same salesperson and was told again that I misunderstood because I was charged for Feb and Mar but can use any location. I explained again the nearest location is 45min away and asked for a refund as I felt deceived into paying for 2 months. If I had known the gym was opening 3/**, I would've waited until then. The limited time only founder's rate is a scam. I want a refund for Feb and Mar - that is what a good customer service manager would do.Desired Settlement: REFUND FOR FEB AND MAR

Business

Response:

Good Day,

[redacted] spoke with the [redacted] of the sales team this morning and settled the issue. Please let me know if there are additional questions.

Thank you

Review: In September of 2013 I realized that there were some unauthorized session being schedule from my personal trainer. I made a compliant with customer service informing them that my PT should have been canceled since August of 2013 do to my Line of duty injury(ACL reconstruction and menaces tear). So they informed me that they will do investigation regarding my claim. I spoke with the PT manager who in which directed me to the GM [redacted]-Packer. [redacted] informed me that a refund of my 556.00 dollars will be return to me but be patience because it takes up to 21 days. so, on Oct **, 2013 I emailed [redacted] informing that my refund have not yet posted to my account. He informed me that he will look into . On **, & Nov **I emailed [redacted] yet again requesting for my refund. He again said he will resubmit it and it would take 3-5 business days to post, and for my inconvenience for the month of Dec they will charge me only 15 dollars for the membership. on Dec 1 I was charged only 15 dollars but no refund. So I contact [redacted] but his staffsaid he was unable to speak. I left a message however no call was ever returned.Which prompt me to contact corporate on 12/**/13 who I then spoke with [redacted] and informed her of all the problems and unprofessional perssonel at this location and all of the supporting emails, & texts that the personal trainer was illegal scheduling session while I was out of the country, which actually have been going on for two (2) months but I was only seeking one month on reimbursement if they could cancel my PT & that I went through every chain command and yet to no avail. [redacted] emailed me back the following day and ensured me that I will be receiving my refund and as of today no refund. During this whole ordeal I the consumer have been the one being punish from the negligence, unprofessionalism of the staff, &the lack of concernsDesired Settlement: I would now like two (2) months 556 x2(august, September) Pt session reimburse. In addition to my cancelation fee of 150.00 reimburse, and 4months of monthly membership waive.

Business

Response:

Good Day

A refund has been processed for $552.00 on 1/**/2014 and should be available in 3 to 5 business days. Additionally a credit of $212.90 has been placed on the membership for the $150 early termination fee and 1 month of dues.

Thank you

Review: I was overcharge for services that I did not sign for and in the process of disputing the charges on my credit card. The merchant (New York Sports Club a/k/a TSI Member Services) submitted fraudulent paperwork with false signatures. I did submitted copied contract which I received copies have been sent to credit card company (Discover). I did speak to customer service and charges are temporary reveresed until investigation is completed. When asked about the false signature and documents which NYSC aka TSI Member I was informed that I need to report this to the Revdex.com.Desired Settlement: I want the company to receive some type of penalties or legal actions against falsifying a contract to try and get monies. I want my money returned total overcharge is $1829.98 (Breakdown was Charge $780.00 twice for training session twice $59.99 monthly charge did not receive and $150.00 cancellation fee)

Consumer

Response:

At this time, I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted].

Sincerely,

Review: I had a previous complaint (#[redacted]) which was resolved by the company agreeing to credit me $59 for March dues and $39.99 for a rate lock fee that was erroneously charged. See the attached screen grab indicating that my account has still not been credited and now they are charging me for April - we are already more than midway through the month. I had gone in and updated my card information but now they are trying to charge me again and claiming that they still can't see my updated account information. I demand to be credited for the full amount of $98.99 ($39.99 rate lock fee plus April dues). I can't use the club so I will not pay for April. The month is half over already.Desired Settlement: I want a letter confirming credit and confirming that the manager agreed to credit me for the rate lock fee so I shoudl not have been charged. The letter should also confirm credits for the months of March and April since I can't use the club until my account is clear.

Business

Response:

Good Day,I apologize for any inconvenience. We have already credited the membership for 39.99 removing the outstanding balance from the account. No credit is due for Aprils billing. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My account has been suspended until resolved - the credit for $39.99 was not issued until April [redacted] so I lost the entire month of April. Now I need credit for April plus $1.90 for each day in May that this is not resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted], [redacted] of the club on [redacted] @ [redacted] has assured me YESTERDAY that this will be credited. His number is ###-###-#### and I just spoke with him yesterday. He confirmed that I would be receiving another credit for $59. We are now almost at the end of May so I will be suing for AN ADDITIONAL MONTH because yet another month has gone by where I can't use the facility. If your next response is not satisfactory, you will next be contacted by [redacted] who will be handling this legally. I received a credit which was not applied until April [redacted]; causing me to lose the entire month of April - that is why I am due this credit. We will now be ending the month of May so I will ask for credit for May as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,I apologize for any inconvenience. A credit to waive the annual fee has been applied. No other credit is due at this time. Thank you

Review: 1. Frequently opens a half hour or more late. Management promises solutions such as all staff getting keys and does not follow through or make themselves available n let for contact should it occur.2. Machines broken for 3 weeks or more.3. Promised refund/credit to account not applied after 3 or more complaints.4. No clear [redacted]ial structure, staff turnover every three months. Insufficiently trained staff.5. No security camera or theft prevention.6. implementing new membership plans that change contracted memberships without notice.Desired Settlement: Would like to be refunded December and January monthly membership fee as promised and as claimed would occur since corporate had approved it. Would also like to drop down to the more affordable membership option without a 200 fee for new member since I am a current member who has previously paid this. They will also be charging me my current membership and the new one in the same month which makes no sense.

Business

Response:

Good Day,In reviewing the account, I do not see any promise of a refund from any corporate entity. Can you please provide confirmation of this promise? I also see that the membership has been credited on 3 separate occasions because the consumer threatened to cancel. I have notated the account that we will no longer provide credits to this member based on threats of cancellation. Lastly, the lower priced memebership is available to members and non-members under the same terms. Anyone choosing to enroll in the lower priced membership may due so by paying the initiation fees. If you are a current member, we cancel your current membership immediately and return any prorate. Enrolling near the end of the month prevents this.There are currently open disputes from the credit card company as well. Any open dispute must be resolved before any refund can be processed. No refund is due at this time and again we would require documentation of the previous request.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Sorry I did not respond sooner, your email went to spam, thank you for calling me to let me know you sent it. I am not sure if anything can be done, I have contacted my bank and they are working on it. I don't want to cause animosity but was promised credits to my account in retribution for failure to open and frequent late openings causing me to be unable to use the gym. I felt this was a sound effort on behalf of the gym and was not dissatisfied however no credits have shown on my credit card statements. I have called on 12/**, **; 1/*,**,** and sent two emails all for the [redacted] at the [redacted] club. It seems the person who responded to the complaint is from corporate and looking on a computer that shows a credit. I respect they may have that but I can show credit card statements that show no credit. [redacted] had said he would send me confirmation corporate had approved a credit but he did not. Since this all began 12/**, the gym has continued with incidents of over half hour late openings.[redacted], Licensed Mental Health Counselor

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,A credit was placed on [redacted]s membership; this is not a refund. The $74 credit was applied to the February dues. Please review the credit card statements from February to verify no payment was collected from NYSC. The credit covered the dues.Thank you.

Review: I cancelled my membership in November 2014. I was not billed a monthly fee for November nor December of

2014 because I had cancelled the membership. However I was charged $39.99 on January 2015 a yearly fee they

bill in order to keep a low member ship price during the membership. I have called multiple times and esach

time they say that someone will get back to me but they never do. Another time they said that I did not cancel

the membership until Janury *, 2015 the same day the charge was billed.... So was December and January monthly

dues free?? They are unresponsive, unwilling to assist or give me any direction as to how to get a refund. Never call back .Desired Settlement: I am requesting that they refund me in full the $39.99 that was unlawfully stolen out of my Bank account.

Business

Response:

Good Day,We were unable to bill [redacted]'s son's account in November because the credit card on file had been reported lost or stolen. On December *, 2014, we billed for December and November. Please verify your credit card statements regarding this payment. On December *, 2014 the membership was placed on the 30 day notice to cancel by the club. The membership effective cancelled on January*, 2015 and was billed the applicable rate lock fee on January[redacted]. Any membership that is still active on January [redacted] is subject to the fee. The fee is to maintain the rate for the life of the membership and not for the following year.If the consumer has a confirmation of the cancellation request in November, we will be happy to refund an over charges. Without documentation, all charges appear to be valid.Thank you.

Review: I was a member well beyond time period that would place me in the early termination category. A little over four years to be exact. I followed the proper steps to cancel my membership and overlooked as the [redacted], emailed the confirmation of cancellation to me. NYSC has a very bad reputation in regards to the billing practices, so I made sure there were no pending charges. [redacted] even turned the screen towards me to verify cause I was such a skeptic. BUT, one month later NYSC debited funds from my account and of course I get the runaround every single time I contact personnel from local level to corporate level. To add insult to injury; I finally get a reply back from [redacted] which was a copy and paste note he had sent to another disgruntled client, lol. SMDH. Terrible! So, in conclusion I had to cancel my bank account, open a new one and contact every single one of my consolidators to update my information. I strongly recommend to anybody interested in joining the NYSC stay FAR AWAY. THEY TRULY ARE RUNNING A SCAM. I DID NOT BELIEVE MY SELF. BUT IT IS TRUE AND TERRIBLE.Desired Settlement: I would like my funds credited back to me.

Business

Response:

[redacted] was not charged any early termination fee. The request was made in December and was honored with the 30 day notice that is required for all memberships. The effective date of cancellation was January [redacted]. On January [redacted], [redacted] was billed the $29 Rate Lock Fee that is charged every January [redacted]. [redacted] has been charged this fee 4 times (2012-2015).The fee is valid on any membership still active on January [redacted] as [redacted]'s was. The fee maintains the rate for the life of the membership, not specifically for the following year.No refund is due.Thank you

Review: December **, 2014New York Sports Club [redacted] Re: [redacted] - [redacted]I left multiple messages for [redacted] with the concierge in services from end of September 2014 until early October 2014, but I did not receive any response. As a result of a letter that I personally delivered,I was able to finally talked to [redacted] who indicated that she would downgrade my professional training sessions and the I would be charged $69.99 in November 2014. On the contrary, my account was charged the agreed, $69.99 on November *, 2014 and an additional $647.00 on November **, 2014. On the other hand, I had to cancel my membership due a car accident which was approved by customer service on December **, 2014 after submission of my doctor's prescription. Additionally, I have not been able to use the facility either.Sincerely,[redacted]Desired Settlement: A reimbursement of $647.00Thanks

Business

Response:

Good Day,The refund for $647 was processed on 12/** and [redacted] was advised, but did not close the dispute with Revdex.com.Thank you.

Review: I spoke with a representative from this company some time ago, and my membership was to be cancelled and they were to stop charging me and I agreed to pay what the very small balance was due to pay per the representative. Months later I started receiving calls from collection about a balance on my account and stating my account was never cancelled. I went through it all again and again with each rep and they refuse to correct the situation. It is impossible to get a representative to accurately update my account. It should be closed and no balance due.Desired Settlement: Confirmation account is closed and has a zero balance and I would like it in writing.

Business

Response:

Good afternoon,

12/*/13 the membership was offered to cancel with no further charges. At that time the December billing was in process of returning and billed late on 12/**/13 for $63.00. The member processed a dispute for $18.00 which left a balance on the account and should have been cleared, as the settlement offered was for $45.00, but was not processed. At this time the balance on the account has been waived and a request to have the member removed from our collections department; this will be about 2-3 days for processing but the matter has been resolved.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. Due to the fact this has been an on going issue with New York Sports Club, whereas they have told me several times in the past my account was cleared and closed, cleared balance, etc., I am requesting a confirmation via mail from New York Sports Club indicating such resolution. This will assure me this matter has been resolved and I will not have to revisit this issue with them ever again.

Thank you.

Sincerely,

Review: NYSC has been debiting monthly dues from my account since Apri[redacted], 2011 to date, totaling $3,084.70. I have never set foot in any of NYSC branches and did not complete the sign up process by visiting a branch. Their records will confirm this claim. I was also charged a $40 cancellation fee when I discovered these charges.Desired Settlement: Full refund of all dues debited from my account. Last noted to total $3,084.70 from the dates starting 04/**/11 -09/**/14.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: To whom it may concern,

I closed the account with New York Sports Club on April 2013 they are still charging my account they are taking every month an amount of about 500.00 euro.

It's in Euro because when I signed up I gave them my Italian credit card.

I closed the account because I had to go back to Italy in April, I have my family in New York so I come and go.

My key fob number is ** I want them to don't take anymore money from my account and I was wishing if anybody could help me.

I would want the refund of what they took but my main concern is to close the account with New York Sports Club and don't be charged every month.

Best Regards,

[redacted]Desired Settlement: I would want the refund of what they took but my main concern is to close the account with New York Sports Club.

Business

Response:

Good Day,

[redacted]'s membership has been cancelled and 2 separate refunds have been submitted for the membership and the personal training. [redacted] has been in contact with Member Services.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have repeatedly tried to close this account over the last three years. Most recently I discovered in May that the company was still auto-billing my bank account despite my request to close it in writing 3x previously. They agreed over the phone to refund just under $300 and to close the account. The money has yet to appear in my account.. When I called last week to confirm the refund, the service rep said "we just posted it today." Checking a week later (today, June **, 2014), I was told that the refund was cancelled by upper management because I "declined the refund." I did not decline the refund. After speaking with a service rep today I was told the claim was resubmitted today and would be posted to my account in "3 to 5 business days." Last week I also made a formal complaint by phone against the [redacted] at [redacted], [redacted], after I went to the location and discovered that he was the person with whom I tried to close the account with over a year ago. I believe he failed to close the account out of spite (or incompetence). The [redacted] facility has a particularly notorious reputation for failing to close accounts and for continuing to bill its customers. With the exception of revisiting the [redacted] location 2 weeks ago and meeting [redacted], I have not used a NYSports Club gym in over three years. Their own records can confirm that. Although I was told by three separate phone reps that upper management would be contacting me by phone, I have yet to hear back from anyone. If this matter is not resolved promptly and satisfactorily, I will join a class-action suit against the [redacted] location and pursue all available legal options. I first attempted to close this account in the spring of 2010. I thought the matter was closed last Spring 2103. But now that I see that the bad billing policy has continued despite multiple and protracted requests, I believe the company owes me at least 4500 USD. If I have to pursue this further legally, I will expect a greater settlement.Desired Settlement: Refund of 4500 USD or face legal action.

Business

Response:

Good afternoon,

After reviewing the membership the refund was released to the credit card ending in [redacted] on 6/**/14 with no documentation of prior cancellation. There is no further refund due without supporting documentation.

Thank you

Review: I joined NYSC last year in [redacted]. I have since paid an annual maintenance fee and have been on on a plan for 29.95 per month since. This past August I moved and signed a lease for an apartment in Clifton, New Jersey, of course I would need to find a gym that was in state/ closer to home. On a Friday night in early September, I walked into NYSC in Clifton, explaining that I had just moved and would like to do what was needed to transfer membership or join to their gym. The employee at the front was willing to assist me asked my name and information. After viewing my account, she explained to me that my monthly billing would continue as is (which was 29.95) and that I could now attend their location. I provided my new address and was issued a new key tag. I occasionally attended the gym (Clifton) in September, rarely in October, and began attending regularly in November (over 15 uses within the month).

Upon checking my credit card account cyber Monday, an unusually large charge caught my eye: 207.20 charged by NYSC [Clifton]. I called the gym and was told I have been on a “per visit” billing since moving to NJ. This was surprising to me considering the conversation I last had at the location. This is not what was explained to me by the representative that set me up, so I asked to talk to the manager and was told she was busy and would call me back, I did not hear from her that day but she did call the following day. When we spoke the manager (I believe her name is Angela) then explained to me that my membership was not properly transferred to their location. As such, I have been getting charged something around 12.00 per visit. Obviously, this made me upset. She also told me there are several other usage charges (which I was not aware of until this week, as they were in smaller amount). She said that there was no way to verify the conversation I had with her employee, but that she would submit a case to cooperate and would be “rooting for me”. She also stated that she was absolutely sure they would reject my case unless I paid the proper “transfer fee” to use the Clifton location, as it would “look good for my case” (At this point, in retrospect, I am not sure she ever submitted a case, I feel this was something she said to get me to make an additional payment). I reluctantly provided her with my debit card information and was charged an additional 50.00 plus tax, to officially “transfer” my single location rights to this location. The manager was unable to explain how they already had my *new* address on file, or how I was assigned a key tag to their location. I was clearly handled by an employee not well-versed policy. As far as what was explained to me, my monthly billing would continue, and it had. I was billed 29.95 by NYSC [Staten Island] on 10/* and 11/* (charges I did not dispute). I have attended in December and would have no problem paying up to 29.95 for the month. I have otherwise disputed all charges (through this date) from NYSC [Clifton].

To be clear:

- I have not attended the Staten Island location since July.

- I made a visit to Clifton with the sole intent of joining the location (I did not work out that day)

-I was helped by an employee that stated I would continue to pay 29.95 per month and could now attend the Clifton location, and only the Clifton location.

It would make absolutely no sense for me to pay-per-visit at a club 2 miles from my new home. I do not feel I should accountable for an employee’s mishandling of my account.

Angela told me should be calling back after hearing from corporate. I did not hear from her for nearly two weeks. I had however, disputed the charges. The week of [redacted] upon attempting to scan in, I was told my account “past due” for hundreds of dollars. It was immediately apparent that this was due to the disputes I made over per use fees (not monthly fees). When I asked to speak to the manager, I was told she was on a vacation, and for several days to follow. I was finally able to see her on [redacted]. To summarize our conversion, she stated that my usage fees are valid as far as she is concerned, and that her well-trained staff could not possibly mishandle my account. This was a very different conversation from what he had previously. She told me it was “my word against theirs” and that I would be unable to

attend their gym until I pay my account up to date. She was still unable to answer who (in their system) updated my account information (as that would lead to the person that misinformed me). She told me it could have possibly been two people and both of them denied remembering me (not a surprise, who would admit to such a mistake). At this point since I realize I will not be able to attend this location, I asked for a refund of my transfer fee, as I only paid it because she assured me corporate would “throw out my case” if I didn’t. She denied that refund and explained that I am more than welcome to cancel, if I am willing to pay yet another fee. At this point I had to leave the location. It was clear to me that I would not be getting any assistance from this person. I initially wrote this to mail to corporate, but after an extensive search, I realize there is actually no known email for them.Desired Settlement: Remove ALL per-visit charges. Keep my monthly charges (not disputed). Continue to receive monthly charges and keep a customer.

Consumer

Response:

NYSC corporate office has since contacted me in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have two complaints.

1. I placed a freeze on my membership since we would be out of town. My bill came in and due to the [redacted] change in credit cards my account did not process. This happened on Dec [redacted]. On my return December [redacted] once I was notified I updated my credit card information and the bill was processed. I was charge $15 for a late fee even though I explained what had happened and the company never told me or emailed me the account was not paid until I entered the gym. There was NO grace period and no appreciation for the change in the credit card. This was the only time after 3 years I have not paid on time. Why isn't there a 30 day grace period like other companies? [redacted] offers to flexibility.

2. I cancelled my membership December [redacted]. Since the company requires 30 days notice I could not cancel immediately. Then I was charged $29 to lock in a rate for the year in January!! Why do I need any [redacted] I am no longer a member. There was no leeway with the company to remove this lock which is nothing less than stealing money from their customer!!!Desired Settlement: Would like the fee $15 and the $29 lock in removed from my credit card.

This is NOT ETHICAL!!!

How does anyone remember after a 3 year membership they must provide a 1 month notice for any of this!!!!!!

This is not REASONABLE!

Business

Response:

Good Day,All fees are valid based on the signed agreement that is attached. [redacted] is assessed every year on January [redacted] and maintains the rate for the life of the membership, not simply the following year. Section 1.1 describes the fee for any payments returned. All charges have been presented to and acknowledged by [redacted]. The charge that this is unethical is unfounded.No refund is due.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hello [redacted],Thank you for your voice message.Yes, I would like to reopen this case.1 How can this company charge me for a "Lock in Fee" for a year when I gave notice to terminate the month before the year began?I gave notice in December and they charged me a lock in fee the middle of January for the year. The first two years I was not charged a lock in fee. I also thought this was up to me if I even wanted a lock in fee? Which obviously I do not.Thank you for your assistance.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,Rate Lock maintains the rate of the membership for the life of the membership. It is a fee paid every January [redacted] on all "active" memberships. Active includes memberships in the 30 day notice period. Rate Lock is not specific to the following year as stated in previous responses. No refund will be submitted on this membership. Revdex.com - please either move this to some type of mediation or have the consumer contact an attorney to review the legality and legitimacy of the Rate Lock fee.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am going to forward you an email received from this company inviting me to enroll in the Rate Lock. As I said, when I initially signed up I wasn't told anything about a Rate Lock and was totally surprised by the whole thing. My husband belonged to WSC prior to me and I joined following him. He never paid a Rate Lock and his contract did not have a Rate Lock. It is not something I requested to enroll in. Mediation is fine with me. Thank you for all your assistance. Regards, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: In April 2012 I signed up with New York Sports Club for a 1 year commitment. According to their sales representative I would get the best rate if I paid for 1 year up front which is what I did. I paid a ONE TIME FEE upwards of approximately $850 for this membership. They encouraged me to do so. They now claim I paid this up front because it was my preference and some members do this to help [redacted] their finances. Again the only reason I paid up front was to get a better rate which is what they encouraged me to do. This amount was charged to [redacted] credit card and I was led to believe by their sales rep I was paid in full. After this one year period was up I confirmed with an employee at the front desk I was all set and there was no need to cancel anything since I had paid for a specific period up front and in full. I no longer used their services.

It turns out that after the one year period they started charging my credit card and would do so for eternity if I did not catch it two years later. The reason it took so long to catch is because this was actually being charged to my parent's credit card (they are older and live in Florida) and they did not know the terms of my agreement with the gym and thought they were paying for me to work out. In reality after the one year term was up I did not return to the gym and they can easily see this by monitoring whether or not I checked in or out of the gym with my membership card. They acknowledged that they could see I went from a daily user to never using the gym for approximately two years. However, they refuse to refund me any money.

I have been going back and forth with membership services over the phone for approximately 5-6 weeks and the most they are willing to do is refund 6 months (approximately 25%) of the charges on the credit card for a service I did not know I was receiving nor did I use. During this 5-6 week effort they also had the audacity to charge me another month of the gym even though they knew I was disputing the charges for the past 2 years and no longer an active member. PLEASE help me recover these funds this has added up to approximately $2,000 of fees that my parents have paid for. My parents thought they were paying for this as a great service to me and now they are sick to their stomachs that these charges should never have went through in the first place.Desired Settlement: I would like all monthly charges to be refunded to the [redacted] credit card. I believe the only authorized charge to be the one time original payment where I paid for the year in full back in April 2012. Any monthly charges subsequent to that period were not discussed in person and anything that alludes to those charges in the fine print contradicts the assertions that were made to me in person when I signed up for the gym.

Business

Response:

Good Day,Please find [redacted]s agreement attached that provided details about the membership. Included is a checklist that acknowledges [redacted]s understanding of the cancellation policy. Our notes indicate [redacted] had accepted the 6 month refund on 12/**. No further refund will be offered.Thank you

Review: I was a loyal gym member to this gym for 2 years. I would go every day and thoroughly enjoyed coming here. I needed to cancel the membership since I was moving states and approached the managers regarding this. I was a familiar face and we all got along - they informed me nicely that the cancellation happened. I asked again to make sure (it seemed so easy) and they let me know that the cancellation went through and I had till August ** to use the gym. The only thing they told me was that I had some outstanding charges (~$70) so I was aware of that. September came and I saw a transaction between NYSC and figured it was those outstanding charges discussed. In October, my credit card company cancelled my card and I received a new account #. I kept receiving calls from NYSC about my account but I informed them I cancelled my account and they would hang up the phone after I told them that. Now in November, I checked my credit statements and I was charged for 2 months of the membership. I have not been into that gym for 3 months now and they continued to charge me. I called Member Services to they let me know of this but all they told me was that there was never a cancellation in the system. I explained them the situation but again, they said nothing was documented. They cancelled my account on the phone but cannot reimburse me since there is no evidence of my cancellation (I never received a confirmation). The only proof I have is that I stopped going to the gym at a certain date in August and I was an avid gym goer (I have history for 2 years in that gym). I have called the specific gym and explained the situation but when it came to talking to the managers who 'cancelled' my account, they were 'busy' and would 'call me back'. They have yet to call me back and I called twice asking for them. I understand that they will not call me back and will avoid this situation at all costs. But this is considered fraud and I would like to get reimbursed for the 2 months that I shouldn't have paid for.Desired Settlement: New York Sports Club (specifically [redacted]) claimed they cancelled my account in the beginning of August but failed to continue. I have been charged for 2 months of membership and cannot contact the managers who 'cancelled' my account. I would like a refund for the 2 months that I am being charged for even when I was informed my account was cancelled.

Consumer

Response:

Hello,I was not sure whether to write in first person. Here is the updated settlement:New York Sports Club (specifically [redacted]) claimed they cancelled my account in the beginning of August but failed to continue. I have been charged for 2 months of membership and cannot contact the managers who 'cancelled' my account. I would like a refund for the 2 months that I am being charged for even when I was informed my account was cancelled.Let me know if there are any other issues.[redacted]

Business

Response:

Good afternoon,The member has disputed said charges and we have submitted a request to accept the chargebacks in lieu of a refund. Please allow 7-10 days for this to process. A request has also been sent to remove the member from our collections department. Please allow 3-5 business days for this to be processed.Thank you

Review: The corporate end of the gym is scamming people with late fees by lying and saying that their bank is not authorizing the card on file to take out monthly payments. I spoke to my bank, [redacted] and they said they have absolutely nothing on file of NYSC ever declining or trying to authorize anything and the error is on their end and if they insist that it is the banks error for that reason it is a lie and I should contact Revdex.com so I am.Desired Settlement: I am stuck in a one year contract with the gym which I love, the on location workers are super friendly and the classes are great but I cannot afford the late fees that I do not deserve I have my only debit card correctly on file with them with more than enough money on it for them to take out the monthly payment. I want this issue investigated and resolved so I can go to the gym and be healthy instead of get stressed out by this issue.

Business

Response:

Good afternoon,Our records show [redacted] spoke with Member Services on 11/*/14 and resolved this matter. The fees were waived and the member made payments for each month of billing. The card has now been confirmed and unless any issues with the card on the member's end, there should be no issues with the automatic billing going forward.Thank you

Review: In December of 2013 I attempted to cancel the membership began with NYSC in February 2102. I visited the club on December [redacted] at 4:30 in the afternoon, and asked to speak with a [redacted]. I was directed to "[redacted]" who scanned my membership card and was told that I was a "corporate member" due to my membership being processed by [redacted], [redacted] and would receive a call from "corporate" regarding my cancellation. My card that was used for paying for the account was subsequently compromised the next week (Target data breach), and all payments to that card were halted. I received no further contact from NYSC until a collection notice in the amount of $217.04 arrived today from a collections agency.Desired Settlement: Statement that the debt is annulled and removal of the debt from the collection agency. I should not owe any money because of ridiculous policies that require me to register in person at a gym location and not be able to successfully end my membership nearly two full years later at the same location.

Business

Response:

Good Day,

We apologize for any inconvenience. We have removed [redacted] from all contact lists and ensured his membership is cancelled with no balance. There is no negative effect on [redacted]'s credit.

Thank you.

Review: I signed the contract for one year service with New York sports club on 06/**/2013. On the date of my signing, the agent told me after the contract ends, just let them know if I want to continue or cancel it. Since I moved to my new apartment with sports amenity, I didn't use their service from May and came to their office twice to tell them explicitly I want cancel my membership right after the contract ends, The agent at front desk told me they will do this and I don’t need worry about this and I leave. However I say the charge on my credit card on July for membership fee of $71.68. I disputed this charge with my credit card company immediately after I saw this charge. And even after I disputed with them with this so disgusting charge, they charge me once more for $71.68 on August even I didn’t use any of their service from May. This company is so lack of integrity!!Desired Settlement: Please refund my money and check your employee for their lies.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: My credit card was mistakenly charged 4 times ($69, $69, $32.10 and $105.00) during the past few months without my permission. I have already sent this email to the [redacted] of Newark NYSC which you can find below:

--------------------------------------------------------------------------------...⇄ />
TO: [redacted]

Email: [redacted] Dear [redacted],

I am writing to inform you that the following transactions was taken from my account my mistake:

1,2) My account was charged on April and May 2014, after I had cancelled my membership on Feb ** and got your confirmation on that, each time for the amount of $69.00.

3) On February 2014, my account was charged $32.10 while I had already paid $69.00 for my membership at the beginning of the month on 2/*/2014.

4) Due to a misunderstanding, [redacted] ([redacted]) has charged me $105.00 on 12/*/2013 for a class with [redacted] (###-###-####) that I had never intended to participate at first place. Therefore, she promised to refund me for that transaction but apparently she has not!

Attached please find the transaction history and do a full refund for them. Thank you!

Regards,

[redacted]Desired Settlement: $69.00 on 05/**/2014

$69.00 on 04/**/2014

$32.10 on 02/**/2014

$105.00 on 12[redacted]/2013

----------------------------------

$275.1 FULL REFUND

Business

Response:

Good Day,

The [redacted] of the club has worked with Member Services to request a refund. Please allow 7-10 business days for the refund to be available.

Thank you.