New York Sports Clubs

Review: I purchased a [redacted] deal for [redacted] club for $24 for a 30 day pass. I tried out the gym and immediately signed up. I was told that because I did not use the pass for 30 days I would receive a credit of $24 to my New York Sports club account. I never received the credit during my 4 month membership (cancelled contract because of relocation). Neither [redacted] or [redacted] clubs have resolved the issue after several emails and countless hours on the phone.Desired Settlement: I would like my $24 refunded the Revdex.com records to show that there is an issue with the partnership between [redacted] and [redacted] (My Sports Club)

Business

Response:

Good Day,

Any refund would need to be requested through [redacted].

Thank you

Consumer

Response:

At this time, I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted].

Sincerely,

Review: I have requested cancellation of service on 7/*/2014. I have since been continually charged the general membership fee of 69.99 USD every month as recent as 11/*/2014 charged, though the account was cancelled.

I want immediate stopping of further charge to my bank account as well as refund of amounts debited from my account since July 2014.Desired Settlement: 1. Refund of all charges made to my bank account since July 2014.

2. Stop any further attempt to charge my account

Review: [redacted] at NYSC guaranteed a rate of $65.99 for a year-long membership when I went to join the gym on August **, 2013. Per his email correspondence, he told me to email him in one month to switch from the $89.99 rate to the $24 discounted rate. After emailing him in September, he confirmed the rate was changed. My card has been charged the incorrect amount October, November, and December. I reached out to [redacted] at NYSC, and he says Corporate is looking into making the switch. They have been researching this issue for weeks now, and no resolution has been reached. Bill is unresponsive to emails, and I have had to get my credit card company involved.Desired Settlement: In addition to a billing adjustment, some sort of complimentary service should be provided for the time and energy exhausted to reach a resolution. This was poorly handled by NYSC with a lack of responsiveness and professionalism. This is not a way to conduct business, and NYSC should be documented for such poor treatment and its "bait and switch" tactics.

Business

Response:

Good Day,

Was the membership rate quoted by [redacted] based on a Corporate Discount through your employer or did he just state that he would reduce the rate? Can you please forward a copy of his email to me directly at [redacted]?

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] - I sent you the emails from [redacted]. I await your reply and correcting my rate. I still have not been given the correct rate.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

[redacted] was contacted and the issue was resolved on 12/**. [redacted] - please advise the Revdex.com so that this can be closed.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a phone call yesterday saying that I had outstanding funds on my account. I canceled my membership with the NYSC -- at least so I thought on November **, 2014 -- by submitting a letter to the [redacted] New York Sports Club with stating that I wished to cancel my membership with various bits of information. Within the envelope was a signed check for $150 to cancel the contract. The check was never cashed. And I have no idea why. I attempted to cancel, but this was not honored.

The NYSC also said my "membership is a 1 year commitment initiated on 10/**/2014," but it does not state anywhere on anything that I signed that this is the case.Desired Settlement: I want to end the contract and settle any outstanding balances, so long as they are within the bounds of the three-month period in which I attempted to end. I understand this may incur some costs, but I want absolutely nothing more to do with the NYSC and wish to sever all ties.

Consumer

Response:

I was called by the NYSC today. The business in reference to complaint ID [redacted] supplied a resolution that is satisfactory to me and the matter has been resolved.

Sincerely,

Review: New York Sports Clubs (Town-Sports International) is one of the worst companies I have ever dealt with in my entire life. I joined the gym in March of last year (2013) and decided to cancel my membership in December of that year as a result of 2 things: 1) They were over charging my account and 2) The gym membership was astronomically expensive to begin with. I found out that the over charging me was a result of them charging a DIFFERENT member's membership on to my credit card. A total mistake. They assured me that if I provided proof of credit card they would refund me and it would all be over. Sure enough, after multiple back and forths, they have not only continued to charge me monthly for this other member's account, but they continued doing so despite MULTIPLE promises that it was taken care of, and me proving my credit card to them TWICE via email. I have received no apology, just explanations and promises on their end to fix it. And have they delivered on this? No. They are an INCREDIBLY inept company, and I want nothing out of this complaint other than this one thing: For them to be publically bashed and berated for terrible and inadequate service, so that people stop getting sucked into their scam of a gym. I want everyone to be aware of the troubles I (and so many others, as evident from their "F" rating) have experienced. They should not be allowed to conduct business this way. Not only do they overcharge for a membership/service NOT worth it at all (the gyms are nothing special), but they are incredibly incompetent in terms of their finance and billing, what SHOULD be the number one priority of a company to keep their customers happy. Just an extremely terrible and frustrating experience with New York Sports Clubs. Will NEVER set foot inside one ever again, and will continue to tell every single person I know that it is an awful, awful place and company.Desired Settlement: For NYSC to fix all incorrect charges on my credit card (upwards of $1500 now) and for them to be publically outted by Revdex.com or otherwise as being a horrendous company with no tact, skill, or merit, which no one should use ever again. They are thieves in my eyes, and awful at managing their client base.

Business

Response:

Good Day,

To properly respond, we need member information. We cannot locate anyone under "[redacted]" in our systems. Without the information, I cannot locate the account to ensure the corrections have been made.

Thank you.

Review: Was told by [redacted] the ** of [redacted] location at signup that the teacher membership is $49.99 signup and $20 a month.

Was billed $49.99 on 4/** Was billed $59.99 on 5/* Was billed $49 on 5/** Was not given a copy of the contract until when I called yesterday to dispute these charges. Have voicemail and email proof.Desired Settlement: Want to be charged the right amount of $49.99 signup and $20 a month.

Please credit overcharges or cancel membership immediately and provide full refund.

Business

Response:

Good Day,

[redacted]'s membership has been corrected and a dues credit of $40 has been applied to the membership for the over charge.

Thank you

Review: In two separate occasions - the first because of a broken bone and the second because of an eye operation - I could not use the facilities of your gym. In both cases I had received a letter from the doctor explaining why. In both cases I was promised by the [redacted] ([redacted]) that he would give a month free for each incident. That never happened. After many attempts to get the membership fees refunded as promised I canceled my membership in the club.

Not only I never received those fees back, but NYSC sent the last month to a collection agency (Integrity Solution Services Inc) which does not have any representatives to answer their phones. I ask you to credit back the fees to my account and with one of them to pay for the last month. After that NYSC owes me $42.00Desired Settlement: Refund of 42.00 and cancelation of "debt" in collection agency (Integrity Solution Services Inc)

Business

Response:

Good Day,

[redacted] contacted Member Services about being overcharged. We had not received payment since March. Member Services has removed [redacted] from all contact lists and ensured the membership has been cancelled with no balance. A refund is not due as we cleared the past due amount of $42.00 on June **.

Thank you

Review: I signed up for a one-year student membership on August **, 2013. I was billed $100 at the start of my membership as an 'initiation fee' then $20/month thereafter for the year. I was told that I could cancel on the day of its renewal the next year, August **, 2014, to avoid any cancellation fees or automatic renewal. The gym was not satisfying to me, and throughout the year I received other charges, including a $40 'rate lock-in fee'.

My membership came with one session with a personal trainer. I booked the session, but was not aware that this would basically be a sales pitch. The woman processing me, [redacted], took down my information and goals and told me that she would sign me up with a trainer for six sessions of my date and choice, to be billed upon each session. I attended four sessions in total- two with two different personal trainers after one was unexpectedly terminated. This would become a trend with the NYSC- they cycle through many trainers so my workouts were never consistent or personalized.

I moved away for the summer and froze my gym membership for a rate of $15 per month, and told [redacted] that I no longer needed the two additional sessions as upon my return, I would not be within 50 miles of an NYSC. She told me this was fine and I left the gym on good terms. Toward the end of my membership, I called the corporate headquarters and confirmed this information- that I would be canceling my membership on time and would not be utilizing the two sessions, and [redacted], the representative I spoke to, confirmed that I would receive no further billing after my final $15 charge at the end of August. I sent two notarized letters to the NYSC headquarters as well as the [redacted] location.

Today, I received a 'bill' from the NYSC for the personal training sessions. After calling the customer service line and speaking with [redacted], I was told that I would have to pay for the personal training sessions and the cancellation, despite the letters I sent and the conversations I had. I would effectively be paying for something I never received. The corporate headquarters claims to have never received the letter and the [redacted] location is disturbingly disconnected from the phone. I have written them a letter asking for a copy of my notarized letter as proof of my cancellation.Desired Settlement: I do not want to receive any additional billing or requests for money from this business any more. I would like the 'balance' on my account to be erased and would like to be removed from this company's contact list.

Business

Response:

Good Day,

[redacted] was advised the fees would be removed on 10/*/2014.

Thank you.

Review: I have been a member of NYSC for several years. Several months ago, the credit card that was on file with Town Sports was cancelled. I was travelling and when I returned home I had almost 50 missed calls from Town Sport. I updated the credit card information and had my cellphone carrier block the phone number that was calling me several times a day. I also cancelled my NYSC membership (which required me to call [redacted] several times and to visit the NYSC location several times, in all it took me about 3 months to actually get my membership cancelled). Based on my communication with NYSC on cancellation, I understood that my relationship with NYSC/[redacted] was over. Yesterday, I received a call from a collection agency regarding an outstanding amount. I have not received any correspondence from [redacted] regarding any outstanding amounts (or otherwise) since I cancelled my membership.Desired Settlement: I would like to NYSC to provide a written explanation of the amount that is purportedly owed to them and to rescind any actions they have taken that could adversely impact my credit score (or otherwise).

Business

Response:

Good afternoon,There is no record of the cancellation with Member Services. At this time, due to the long standing relationship, we have waived the balance on the account as a courtesy. Any collection activity should cease within the next 3-5 business days. This will not impact your credit score.Thank you

Review: I cancelled my membership to NYSC on Dec *. Because of their 30 day notice requirement, I was charged for 7 days in January (a total of $12).

In addition, I was charged a fee of $42.79, which they call a "yearly maintenance fee", which is charged to all members on January *. Because I had already cancelled my membership almost a month earlier, I feel it is completely unethical to take an additional $43 from me for a year in which I will not be a member.

I called their customer service line and was told that there was no one to talk to, and no way to return that fee. I spoke to [redacted] (representative #[redacted]).

My experience of their service has been subpar, but this kind of inexcusable practice should be illegal.Desired Settlement: I want the 2015 yearly maintenance fee removed from my credit card.

Business

Response:

Good Day,The Rate Lock Fee is charged to all members that are active on January [redacted] and is used to maintain the rate for the life of the membership. This fee is described in the agreement.Please see attached file.Thank you.

Review: I signed up for the new promotion at the Croton NY NYSC in Jan 2015. I was told that I would have the same privileges just under the new promotional price for $19.95. When I went for the first time I found out that was further from the truth. I spoke with the [redacted] manager who apologized and said the person who sold me the plan had been fired for doing this to others. I requested that my money be refunded and that my membership be cancelled. I was informed that I may not be able to be refunded the $260 initial fee because I brought this to their attention more than 10 days after signing up but was assured that my membership was cancelled. She said she would call me if she was able to get my refund. I walked away felling assured. I did not receive a call so I assumed that corporate was not able to refund me. Today my husband was looking at the credit card bill and noticed that I was still being charged the monthly fee. I tried to call the number for NYSC on the bill but the recording said there was no one at that voicemail box and hung up on me. I decided to drive there and was advised that there was no manager there butwould have one call me on Monday and said I may need to come back again as a last resort. He was able to confirm that indeed I was still an active member but that he could not cancel the account and would have to speak to the manager. I'm thoroughly disappointed with the business practices of NYSC and will advise anyone who is looking to get a membership with NYSC to not trust what they tell you. I have never experienced these sort of business practices from any establishment ever. I have contacted my credit card company to not only dispute the charges but to block them from ever billing me again because quite frankly I don't trust NYSC to do the right thing and cancel my account and pay me back in full for any and all charges since signing up in Jan. 2015. [redacted]Desired Settlement: I would like to be made whole by returning my money in full due to fraudulent claims of what services were and weren't included in the purchase as well as not cancelling my account when requested.

Business

Response:

Good Day,I apologize for any inconvenience. The member has 10 days to cancel and get all fees returned back to them. No refund is due at this time. I have canceled the membership and as a courtesy I have canceled the membership as well s waive the cancellation fee. Thank you

Review: In October of 2012 I was bullied by an employee at the gym who was showing off in front of another female customer. I subsequently complained about it to the regional manager of the company ([redacted]...see below his information), raising also concern about safety in the baby sitting area.He agreed to terminate my membership without any penalty. For the 4 following months the gym continued to charge my credit card without my consent.I complained to the same regional manager who agreed to reimburse me.I disputed the 4 charges on my [redacted] account .At his suggestion I stopped contesting the first 2 charges as their company had already rejected my dispute and he assured me they will refund me by check.(The other 2 charges were reimbursed).I am still waiting for the refund of the 2 charges (125 USD) after again multiple emails and communication.In summary:1)They have bullied me2)I have concerns about the safety in the day care area at the gym 3)They charged me without my authorization4)They lied to me about 2 of the 4 refunds (needless to say that it took one year and numerous emails to get 2 refunds)This is only my first [redacted]Desired Settlement: I expect them to refund me as soon as possible

Consumer

Response:

At this time, I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted].

Sincerely,

I joined the NYSC in December 2014 pursuant to a a promotion they then had on offer. I paid a $119 membership fee and was to be charged $29.95 per month for each succeeding month. The contract discloses no cancellation charge nor does it indicate that there would be an annual renewal fee. Today, December **, 2015, I called to cancel the account and was just informed that I would be charged a renewal fee of $39.95 and a cancellation fee $29.95. This is nothing less than fraudulent. I regret ever having joined NYSC particularly since the club was perpetually dirty, overcrowded and/or with various parts closed or under construction.

Review: [redacted], signed me up for a membership package over the telephone. When I went to collect my paperwork it wasn't available and it was the incorrect membership with the wrong prices and terms.Desired Settlement: A complete refund of $53.49 on 5/**/14 and $106.99 on 6/*/14.

Business

Response:

Good Day,

A refund for $160.48 was processed on 6/**/2014.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was a member of New York Sports Club for 6 years. In June of this year, I went to my local branch ([redacted]) and told them I was cancelling my membership, as I was moving to Virginia. The person I dealt with convinced me that rather than cancel, I should put my membership on freeze for 15 dollars per month. If I decide to come back I can keep the same rate I had previously ($89). I reluctantly decided to do this. In October of this year, I got notification that this freeze had ended and they were charging me full membership price. I now owed them $154 dollars (approximately) which would accrue every month at the price of the membership. They say that the freeze I requested was short term. It was not. However, I can not find any documentation of this (or of the transaction). When I called the branch on [redacted], they couldnt find documentation either. Though it is clear I was billed at the "freeze" rate of $15 for July and August 2014. They will not give me the benefit of the doubt. They are saying that I can not cancel unless I pay the full monthly amount of membership. I believe it is over $100 ...even though I originally attempted to cancel in June and my membership was only $89. I contacted them several times via phone and email. They will not budge on their position. I want to settle this and I dont think I should have to pay 1 month membership to cancel when I tried to cancel already and decided to freeze the account instead.Desired Settlement: I want to pay the four months I was frozen and have that money used as settlement for my cancellation of membership. Therefore I owe 15 dollars for months July, August, September and October (2 already paid). AFter that, my membership is canceled. I will no longer be billed by them.

Business

Response:

The member was offered a settlement for $104.00 though he now owes $208. There is no documentation of a previous request to cancel and the freeze was done at club level and they have advised they have no record of a request to freeze beyond the two month or a request to cancel. There is a signed contract on file.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The fact that you have poor record keeping and dont have the transaction for this is not my fault. I spoke to [redacted] on [redacted] branch who told me that I clearly intended to freeze account long term and that I should speak to your people on the phone and that NYSC would be reasonable. She was wrong. I dont know why my freeze ended after two months, but it should not have since I wasnt intending to return to New York. Your people convinced me to do the freeze and now you are extorting money from me. I refuse to pay you.

Further, you have been on notice since the filing of this complaint in October, that I requested to cancel my account. The fact that you are continuing to bill me (and doing so at a higher rate than what my monthly fees were) is ridiculous.

Ill pay you $59 dollars to settle this $89-$30 (which is what i've paid on the freeze). Otherwise you can pursue your collection options.

Let me know what you decide.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I sent them a counter offer in the form of a check for $45 dollars. This has not been cashed yet and im not sure that the club has accepted this. I dont feel that I should pay a full month of my membership for time that I wasnt in New York and considering that I already payed $ 30 dollars for the freeze of the account. I think that should be deducted from the $89 monthly at the least. Also, my membership was month to month so the notice requirement doesnt make sense. Its just a way for them to milk more money from there customers. I will never do business with this company again and will warn anyone to not join them. I will certainly update you if they accept the check. Sincerely, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,We have already reduced the balance owed by 50%. With any cancellation there would be a 30 day notice necessary, so this would constitute one month's dues + 1 month of freeze that was not paid.TSI does not accept checks or cash as a form of payment. The $104 can be paid by credit card at the club or by calling Member Services. Failure to pay the balance due will result in the debt being turned over for collection.Thank you.

Review: I get a call from phone number ###-###-#### for the first time on 01/**/2016. The person claims they are with NY Sports Clubs and informs me my credit card information is not valid. They then ask for a credit card number. I did not feel comfortable giving my credit card number to a complete stranger, so I informed the person at the time I would go into my local NY Sports Club and update the information with a valid credit card. I went in a few days later, and had the credit card updated by a person at the front desk. I then get a call from the same phone number on 02/**/2016 informing me I need to update the information. I told them I had already done it. Then on 02/**/2016 I receive another phone call. I pick up, but they hang up on me. On 02/**/2016 I receive another phone call from a person. I had informed them I updated my credit card information a couple weeks ago and for them to stop calling and harassing me. Before I was able to finish, the person on the phone hung up on me. I called again to complain about how I was treated and decided to cancel my membership because of the continuing harassment by NY Sport Club after having resolved the issue, the rude experience of the person I spoke with, and the lack of communication from my local NY Sports Club to I am assuming corporate office. I then get transferred from the billing department to the customer service department where I speak with a [redacted] who gives me the ID number [redacted]. I ask to cancel my membership. He informs me there will be a $29.99 membership cancelation fee that’s in my contract. I then ask to speak with a manager. Without putting me on hold, he directly informs me the manager is busy and will call me back later, which at the time I did not believe to be true and even said so to [redacted]. I ask for the manager’s name and ID number. He then places me on hold so he can talk to the manager and informs me the manager’s name is Michael and his ID number is [redacted]. He then informs me the manager will call me back. I ask why he can’t talk to me now if he was able to talk to you. He then tells me the manager is busy assisting other members, which I did not believe since he was able to speak with the manager himself, but I gave him the benefit of the doubt. [redacted] informs me the manager will call me later. I go to my local NY Sports Club and speak with someone at the desk. I ask to speak with the manager to cancel my membership. He then goes to the back and speaks with the manager. He then proceeds back to the front and tells me he can cancel my membership. I ask to speak with the manager again. Again he goes to the back and the manager comes out. I believe the manager’s name might have been Michael. He then accuses me of arguing with him, when all I am doing is simply stating the facts to him how I have been poorly treated by NY Sports Club, from the people I spoke with on the phone, to the person at the NY Sports club, how I just felt like a number to them. He did not say anything. He then proceeded to assist me with the cancelation. He had informed me that my phone conversation with [redacted] was in the system and it has said I refused to pay the cancelation fee. He could not cancel my membership due to what was written in the computer because it said that the manager Michael (ID number [redacted]) had to call me back first. I found this whole process ludicrous. I simply took the time to walk over to my local NY Sports Club wanting to cancel my membership, and because Michael (ID number [redacted]) did not call me back, I cannot cancel my membership. I thanked the manager for his assistance. I waited till 4:30pm EST, and no one called me back. I called the customer service number and received an automated message stating the sports club is official closed. Their hours of operation are Monday through Sat or Sun I believe till 6:00pm. Here I was calling at 4:30pm EST and they were saying their open till 6pm. I do not know what type of business NY Sports Club is running, but they show no care for their customers, they needless harassed me, and on top of that they do not care about my business, and make me feel like I am just another number to them.Desired Settlement: I want NY Sports Club to stop calling me and harassing me. I gave them my updated credit card information. I also would like my membership canceled. I refuse to pay the $29.99 cancelation fee due to the harassment by NY Sports Club and the emotional distress they have caused me.

Business

Response:

We apologize for any inconvenience. We apologize for the calls the member was receiving from our billing department. We do show that the member updated the billing information on 2/**/16 at the club. We have an automatic billing system and at the time the member updating the billing we were still attempting to collect the balance on the prior card. This then caused a balance until 2/**/16 when the system attempted to collect again. We understand the member was transfered to Member Services on 2/**/16 and spoke to [redacted] who did provide the correct information due to the membership terms there is a $29.95 cancel fee. [redacted] had processed this cancellation while on the phone with the member. On 2/**/16 Member Services Supervisor Michael had contacted the member and agreed to waive the cancellation fee as a courtesy. The cancellation is set for 2/**/16 with no further billing.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was a happy member of the NYSC gym next to my work place for about 8 months. At some point during the 9th month I left my position in [redacted] and moved away; so now I will no longer be needing my membership to this NYSC gym. I called NYSC and told them, they said "OK, we'll charge you for month 9 (even though I didnt use the gym) then freeze your account until your one year contract runs out so you'll be charged a mere $15 monthly instead of the usual $79 but you wont be able to use the gym" I said OK. after 3 months of being charged $15 and not using their facilities, I assumed it was finally over. Absolutely NOT! now they charge me $79 again! (today 9/*/13) I called them immediately. I demanded an instant cancellation! the person I spoke to was [redacted], she said I would have to wait 3 more months to cancel my membership since a frozen account does not count as months fulfilled on my contract even though I was previously told I could just freeze my account til my contract expired. the cancellation was another $150 In all, I have paid $270 while not using the gym nor having the facilities available for me to useDesired Settlement: I just want my cancellation fee reimbursed $150

Business

Response:

Good Day,

Memberships can be cancelled with a proof of relocation 25 miles from any TSI operated club. Please provide a document showing that the relocation was within these parameters and I will be happy to refund any dues posted after the date of relocation. Please make sure the documentation is dated to show the relocation time frame.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I was crystal clear in my description of the complaint when I indicated that my position was no longer in [redacted], hence, it was no longer convenient for me to utilize your many times hazardous facilities. Every single time I attended the gym multiple tread mills would be broken, this would result in long lines which also made it inconvenient for me to use the facilities. I did call NYSC regarding the freeze at which point I was told that my membership would NOT be extended during a freeze period. I was told on the call that this call may be recorded, I suggest you include an attachment of my phone conversation.

Good Day.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

[redacted] was presented with a copy of the freeze notice including a link to the terms and conditions. No refund will be provided. The commitment period was not fulfilled. TSI memberships do not auto cancel and cannot be cancelled while on freeze. If [redacted] wishes to pursue this further, my recommendation is to contact his attorney.

Thank you

Review: The club at [redacted] and [redacted] charged me twice for July's membership fee and has been consistently unavailable to remedy the situation. I have spent several afternoons trying to resolve this issue to no avail. When I initially talked to the membership coordinator, [redacted], he told me that because I am only spending two months in New York City for the summer, that he would call me just before July to come in and freeze my account before the billing day so that I would only be charged $15 for the month of July. When I came in on July * by my own memory the club had already charged me $160. [redacted] admitted that it was his fault in forgetting to call me when he had spent the previous day calling other members. He promised the over charge of $80 would be back in my account on July *. It is July ** and I still don't have the $80 the club owes me after ceaselessly trying to reach the customer service representative. I believe the club owes me $145 because it is their fault for failing to call me to freeze my account. I now want my $145 and to cancel my membership without a cancellation fee as promised because I am moving to an area where there are no NYSC branches. This is one of the excusable reasons to cancel without a fee as described on my contract. I want this done in a timely manner as this is already two weeks overdue.Desired Settlement: $145 refunded to my credit card and cancellation of membership without a cancellation fee.

Business

Response:

Good Day,

A refund has already been processed in the amount of $79.99 for the overcharge back to [redacted]'s credit card on July **, 2014. The membership has been cancelled with no further billing.

Thank you

Review: I am a NYSC Club member for many years and recently had an issue with the club not crediting my account back service fees I feel were charged erroneously and the servicing around the issue has been handled very poorly as per the following: My membership was on hold due to health issues. To keep the membership on hold, I pay $15 a month. On 9/**/14, I went into the sports club, reactivated my membership, and signed up with [redacted] for a 3 session Personal Training program, which was $69 per session. 9/**- Went to Doctor for routine visit and was asked to wear a 24 hour heart monitor due to arithmia issues. 9/** - met with [redacted] for PT appointment, with the heart monitor on, and instead of exercising, we discussed my diet. - Paid for hour session 9/**- worked out with [redacted]- Paid for hour session 10/* - went into gym to put my membership back on hold until further heart testing done, per Doctor. The girl I met with (long dark hair and glasses) promised I would NOT be charged full price for the month, and said if I was, she would monitor and reverse the charge. I then met with personal trainer, [redacted], who told me not to worry and that he would put my additional 2 hours of PT on hold until I came back. 10/* - my account was charged a monthly membership fee of $69.99 10/** - went into gym to ask to speak with someone regarding the fee and no one was available so left my number no one called me back 10-15 called, left message for Manger-no one called me back 10/** went into gym, no one available, left my number- no one called me back 10/**- texted [redacted] to have [redacted] call me no one called me back 10/**- called gym and held for a long time to speak with representiatve- was disconnected 10/**- my account was charged PT fee of $69 10/**- called gym. Whoever answered the phone remembered I had been calling and finally connected me with a [redacted]. I explained the above and also asked that I not be charged the remaining two $69 PT fees, given the health issue that had come up, and she told me she would look into my inquiryand get the 10/* and the 10/** fees reversed. She promised she would call me back that day to update me on the status of the refund She never did 10/**- I called gym and was told that [redacted] DIDNT WORK THERE and went through my scenario again to reception and was told someone would call me back, and they did not 11/*- called the gym and spoke to [redacted] who was very apologetic and promised me she would have fees reversed and not only call me right back but have the [redacted] call me back as well no one called or credited my account 11/*- called gym and spoke with [redacted], who also apologized for everything, said he would assist by getting the monthly fee reversed, offered me a free PT session and said the [redacted] would call me back. The [redacted], [redacted], DID call me back, and apologized for all of the confusion and said although it was not club policy he would reverse the fee for my monthly membership but could not reverse the PT fee without a note from my Doctor. I was upset and explained that I was promised a reversal originally without a Doctors note and did not want to go out of my way anymore than I already had but was told I could not get a reversal of the PT fee without a note. 11/*- I emailed the [redacted] of the Club, [redacted], with the information explained above, asking for my refunds. I never received a response or apology to my email, and my checking account was credited $69.99 on 11/** (almost a month and a half after I requested a refund with no explanation)12/*- went to the Doctor and asked Doctor for a note to give to the club. 12/*- emailed [redacted] the note asking for my additional $69 fee to be reversed.12/*- looked up my checking balance and noticed an $84 charge to my account from NYSC?? Called and left message and have not received a call back as of yet.Desired Settlement: Refund of $69 charged to my account on 10/**Refund of $84 charged to my account 12/*Cancel Membership and stop fees.

Consumer

Response:

At this time, I have been contacted directly by New York Sports Clubs regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I recieved $credit for $69, but not $84 or $25 (service charge that hit my checking due to error in original charge). On 12/*, I emailed the NYSC [redacted], [redacted], to refund 2 charges and asked for an email confirming the refunds and stating he would cancel my membership. On 12/**, recieved an email from him that he had cancelled my membership. I emailed AND called asking about the fees and, he did not email me back but on the telephone, he said I would recieve a credit in 7-10 business days, which I have not. On 12/** I emailed him asking for a response and have heard nothing and have also not recieved any credits to my account. They currently owe me $84 and $25 and are basically ignoring me. PLEASE ADVISE

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,[redacted] has been in contact with the club and has been advised that TSI does not refund charges from bank overdrafts. The refund from the incorrect charge by TSI has been refunded.Thank you

Review: I have been a member of New York Sports Club for a number of years now. I have always held them in high regards, until now. Unfortunately, I had to have surgery back in November. When I first started feeling unwell, I contacted them regarding this and put my membership on freeze. Needless to say it costs $15 a month to put an account on freeze, which is a bit asinine. I am still unable to go to the gym. I have somehow been charged full amount from March through June. I called and they said my account was off freeze and they can not reimburse me for the past 4 months even though I have never stepped foot inside one of their gyms. I am not medically cleared to work out. They said they don't care if it's a medical reason and I am forced to pay the full amount regardless.Desired Settlement: I want to be credited back $236 for the past 4 months that I have been charged even though I have not used their product due to medical reasons.

Business

Response:

Good Day,I apologize for any inconvenience. The account came off of freeze in Feb meaning the member was responsible to pay full dues starting March. If the member can provide a confirmation detailing that the account should not have come off of freeze we can request a refund. The account is currently on freeze for 1 year. No refund is due at this time. Thank you