New York Sports Clubs

Review: Dear Sir / Madam,As per NY sports club they will issue me refund , however its been 3 weeks already but no refund processed yet.please see below email received from Membership coordinator about refund.From: [redacted] Sent: Wednesday, October **, 2013 4:40 PMTo: [redacted]Subject: RefundHi [redacted], I received an email today confirming that the refund was approved. You should see it refelcted in your account before the end of the week. Once you see it has been done we will complete the enrollment at the appropriate rate. We apoloize for all the inconvenience. Enthusiastically,[redacted]Membership CoordinatorNYSC-[redacted]###-###-####Desired Settlement: $899.40

Consumer

Response:

At this time, I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted].

Sincerely,

Review: I joined Philadelphia Sports Clubs (part of New York Sports Clubs) [redacted] while temporarily living in Philadelphia. I specifically told them my living conditions were temporary and asked for monthly service and about cancellation and was told I could cancel at any time.

I ended up almost immediately no longer living in that Philadelphia location and tried to cancel my membership 2 weeks in by calling that gym location. They indicated they could not cancel over the phone and wen I pushed, they said I could call member services and cancel. I tried the number and after waiting for a substantial amount of time, no one answered.

I tried cancelling 2 more times and informed the gym I was unable to get through to member services and asked if there was any other way I could cancel and they indicated that I could only cancel by coming into the gym or calling member services. Finally, I went out of my way (Philadelphia is 2 hours from where I live) to cancel my membership. Interestingly enough, when I arrived, the employee that was there told me they couldn't cancel my membership for me that it needed to be a manager who was not available. I had to wait for a manager to finally arrive to do the cancellation.

Today (March [redacted]) I was called about collecting payment for my membership because I did not cancel on time to prevent being billed another month. I explained what happened and they said I needed to cancel in the gym or someone "would have eventually answered" on the cancellation line. When I indicated to this billing department representative that I would be contacting the Revdex.com, they simply hung up. I called back to the number not knowing if this issue was resolved and the person I spoke again began talking about how much was owed and then eventually put me through to member services.

The member services person I spoke with indicated I could have cancelled online or by certified mail. When I asked why the gym did not mention these possibilities to me she simply said she couldn't confirm what the gym may or may not have told me but those were the processes by my agreement. I had her go online the same time as me to point out where the online cancellation was and she also pointed out it was not there unless you created an account and the option was in there somewhere (I am no longer a member so I didn't see this) but there was no cancellation link on the regular web page or in the "Contact Us" form.Desired Settlement: The only outcome I want is to not make this final payment and an apology for manager loudly announcing during a busy time at the gym, "Who wants to cancel their membership!?!?!" It was inappropriate and drew a lot of attention my way.

Business

Response:

We apologize for any inconvenience. We understand that the member states he requested to cancel prior at the club and by calling Member Services but was unable to complete the cancellation process until he visited the club and cancelled with a manager. We have several options to cancel memberships. Members can visit the club to cancel with a manager, write a letter to Member Services, email or call Member Services. Members can also cancel through their online account. The member must set up their online account so they can access the cancel option. The member could have went to the Contact Us page on our website and submitted feedback requesting to cancel.

The cancellation terms for the membership is that a 30 day notice is required. The member requested to cancel at the club on 3/**/16 and was cancelled effective 4/**/16 since the membership must remain active for the next 30 days. In order for the member to avoid paying on 3/**/16 the member would have needed to request cancellation by 1/**/16. The member currently has a balance of $54.99 which includes the monthly dues for March of 39.99 and a $15 late fee since we could not collect. We are willing to waive the late fee but the $39.99 balance is valid and due. We would not waive this balance unless the member had documentation that he requested to cancel the membership on 1/**/16 and that it should have been processed. Such as a cancel receipt or cancel form filled out.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I made it very clear on my multiple attempts at calling the location to cancel that I was unable to get through to member services, and could they please help me in any other way. These other two methods if canceling were never disclosed to me until yesterday which is far after the fact of me trying to cancel. New York a sports Clubs purposely makes cancelation overly difficult so they can continue charging past when someone wants to cancel. I believe this is also apparent by the sheer number of Revdex.com complaints received for billing issues in the past 3 years. Furthermore, I had informed the manager at the gym when I go ally did arrive in person to cancel that my credit card data had been stolen ad part of the Bailey's online data breach and that the card was no longer active for charges. He did not request new card data. I should not bbe charged at all because I did not have seen their services on the 30 day period from my I I tial attempt to cancel, I made multiple attempts to cancel which the manager refused and did not provide the other two options. The contact us form on the Web site has nothing regarding cancelation. Furthermore, I fail to understand why I owe a payment at the beginning of March. I prepaid my first 1 months of service which began sometime on or after January [redacted]. That would put me up to date to March [redacted] or later depending on the day I started. This company continues to use dishonest methods to prevent people from canceling their membership and then insisting on payment despite not providing the resources to readily do so.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We only have one record of the member contacting Member Services which is on 3/**/16. We understand the member states that he called Member Services several times before but was unable to speak with a representative. We have record that the member requested to cancel the membership on 3/**/16.There is a 30 day notice to cancel therefore the membership is effectively cancelled as of 4/**/16. We have waived the $15 late fee as a courtesy and the member currently has a balance of $39.99. As stated in previous responses this balance is valid. If the member could provide record that he spoke to a Member Services representative or visited the club prior to 3/**/16, we could certainly review to waive the March dues. If the member cannot provide any record the balance stands and would be due. We have provided this information several times. We consider this issue settled and there is no further response needed unless new information is provided.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I officially reject the response from the business but I will pay the $39 due to concerns about their dishonest practices impacting my credit history or reputation in a similar fashion to their own terrible reputation both with the Revdex.com, on [redacted], and a number of other reviews. I will be filing a formal complaint with Consumer Affairs about the practices of New York Sports Clubs regarding this issue and apparently the issue of a number of other consumers.As I have not been able to reach member services on my own in the past, if the company could contact me for payment information, it would be greatly appreciated.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I received a phone call yesterday saying that I had outstanding funds on my account. I canceled my membership with the NYSC -- at least so I thought on November **, 2014 -- by submitting a letter to the [redacted] New York Sports Club with stating that I wished to cancel my membership with various bits of information. Within the envelope was a signed check for $150 to cancel the contract. The check was never cashed. And I have no idea why. I attempted to cancel, but this was not honored.

The NYSC also said my "membership is a 1 year commitment initiated on 10/**/2014," but it does not state anywhere on anything that I signed that this is the case.Desired Settlement: I want to end the contract and settle any outstanding balances, so long as they are within the bounds of the three-month period in which I attempted to end. I understand this may incur some costs, but I want absolutely nothing more to do with the NYSC and wish to sever all ties.

Consumer

Response:

I was called by the NYSC today. The business in reference to complaint ID [redacted] supplied a resolution that is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I cancelled my membership to NYSC on Dec *. Because of their 30 day notice requirement, I was charged for 7 days in January (a total of $12).

In addition, I was charged a fee of $42.79, which they call a "yearly maintenance fee", which is charged to all members on January *. Because I had already cancelled my membership almost a month earlier, I feel it is completely unethical to take an additional $43 from me for a year in which I will not be a member.

I called their customer service line and was told that there was no one to talk to, and no way to return that fee. I spoke to [redacted] (representative #[redacted]).

My experience of their service has been subpar, but this kind of inexcusable practice should be illegal.Desired Settlement: I want the 2015 yearly maintenance fee removed from my credit card.

Business

Response:

Good Day,The Rate Lock Fee is charged to all members that are active on January [redacted] and is used to maintain the rate for the life of the membership. This fee is described in the agreement.Please see attached file.Thank you.

Review: I have been a member of NYSC for several years. Several months ago, the credit card that was on file with Town Sports was cancelled. I was travelling and when I returned home I had almost 50 missed calls from Town Sport. I updated the credit card information and had my cellphone carrier block the phone number that was calling me several times a day. I also cancelled my NYSC membership (which required me to call [redacted] several times and to visit the NYSC location several times, in all it took me about 3 months to actually get my membership cancelled). Based on my communication with NYSC on cancellation, I understood that my relationship with NYSC/[redacted] was over. Yesterday, I received a call from a collection agency regarding an outstanding amount. I have not received any correspondence from [redacted] regarding any outstanding amounts (or otherwise) since I cancelled my membership.Desired Settlement: I would like to NYSC to provide a written explanation of the amount that is purportedly owed to them and to rescind any actions they have taken that could adversely impact my credit score (or otherwise).

Business

Response:

Good afternoon,There is no record of the cancellation with Member Services. At this time, due to the long standing relationship, we have waived the balance on the account as a courtesy. Any collection activity should cease within the next 3-5 business days. This will not impact your credit score.Thank you

Review: I signed up for a one-year student membership on August **, 2013. I was billed $100 at the start of my membership as an 'initiation fee' then $20/month thereafter for the year. I was told that I could cancel on the day of its renewal the next year, August **, 2014, to avoid any cancellation fees or automatic renewal. The gym was not satisfying to me, and throughout the year I received other charges, including a $40 'rate lock-in fee'.

My membership came with one session with a personal trainer. I booked the session, but was not aware that this would basically be a sales pitch. The woman processing me, [redacted], took down my information and goals and told me that she would sign me up with a trainer for six sessions of my date and choice, to be billed upon each session. I attended four sessions in total- two with two different personal trainers after one was unexpectedly terminated. This would become a trend with the NYSC- they cycle through many trainers so my workouts were never consistent or personalized.

I moved away for the summer and froze my gym membership for a rate of $15 per month, and told [redacted] that I no longer needed the two additional sessions as upon my return, I would not be within 50 miles of an NYSC. She told me this was fine and I left the gym on good terms. Toward the end of my membership, I called the corporate headquarters and confirmed this information- that I would be canceling my membership on time and would not be utilizing the two sessions, and [redacted], the representative I spoke to, confirmed that I would receive no further billing after my final $15 charge at the end of August. I sent two notarized letters to the NYSC headquarters as well as the [redacted] location.

Today, I received a 'bill' from the NYSC for the personal training sessions. After calling the customer service line and speaking with [redacted], I was told that I would have to pay for the personal training sessions and the cancellation, despite the letters I sent and the conversations I had. I would effectively be paying for something I never received. The corporate headquarters claims to have never received the letter and the [redacted] location is disturbingly disconnected from the phone. I have written them a letter asking for a copy of my notarized letter as proof of my cancellation.Desired Settlement: I do not want to receive any additional billing or requests for money from this business any more. I would like the 'balance' on my account to be erased and would like to be removed from this company's contact list.

Business

Response:

Good Day,

[redacted] was advised the fees would be removed on 10/*/2014.

Thank you.

Review: In two separate occasions - the first because of a broken bone and the second because of an eye operation - I could not use the facilities of your gym. In both cases I had received a letter from the doctor explaining why. In both cases I was promised by the [redacted] ([redacted]) that he would give a month free for each incident. That never happened. After many attempts to get the membership fees refunded as promised I canceled my membership in the club.

Not only I never received those fees back, but NYSC sent the last month to a collection agency (Integrity Solution Services Inc) which does not have any representatives to answer their phones. I ask you to credit back the fees to my account and with one of them to pay for the last month. After that NYSC owes me $42.00Desired Settlement: Refund of 42.00 and cancelation of "debt" in collection agency (Integrity Solution Services Inc)

Business

Response:

Good Day,

[redacted] contacted Member Services about being overcharged. We had not received payment since March. Member Services has removed [redacted] from all contact lists and ensured the membership has been cancelled with no balance. A refund is not due as we cleared the past due amount of $42.00 on June **.

Thank you

Review: Was told by [redacted] the ** of [redacted] location at signup that the teacher membership is $49.99 signup and $20 a month.

Was billed $49.99 on 4/** Was billed $59.99 on 5/* Was billed $49 on 5/** Was not given a copy of the contract until when I called yesterday to dispute these charges. Have voicemail and email proof.Desired Settlement: Want to be charged the right amount of $49.99 signup and $20 a month.

Please credit overcharges or cancel membership immediately and provide full refund.

Business

Response:

Good Day,

[redacted]'s membership has been corrected and a dues credit of $40 has been applied to the membership for the over charge.

Thank you

Review: [redacted] at NYSC guaranteed a rate of $65.99 for a year-long membership when I went to join the gym on August **, 2013. Per his email correspondence, he told me to email him in one month to switch from the $89.99 rate to the $24 discounted rate. After emailing him in September, he confirmed the rate was changed. My card has been charged the incorrect amount October, November, and December. I reached out to [redacted] at NYSC, and he says Corporate is looking into making the switch. They have been researching this issue for weeks now, and no resolution has been reached. Bill is unresponsive to emails, and I have had to get my credit card company involved.Desired Settlement: In addition to a billing adjustment, some sort of complimentary service should be provided for the time and energy exhausted to reach a resolution. This was poorly handled by NYSC with a lack of responsiveness and professionalism. This is not a way to conduct business, and NYSC should be documented for such poor treatment and its "bait and switch" tactics.

Business

Response:

Good Day,

Was the membership rate quoted by [redacted] based on a Corporate Discount through your employer or did he just state that he would reduce the rate? Can you please forward a copy of his email to me directly at [redacted]?

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] - I sent you the emails from [redacted]. I await your reply and correcting my rate. I still have not been given the correct rate.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

[redacted] was contacted and the issue was resolved on 12/**. [redacted] - please advise the Revdex.com so that this can be closed.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: New York Sports Clubs (Town-Sports International) is one of the worst companies I have ever dealt with in my entire life. I joined the gym in March of last year (2013) and decided to cancel my membership in December of that year as a result of 2 things: 1) They were over charging my account and 2) The gym membership was astronomically expensive to begin with. I found out that the over charging me was a result of them charging a DIFFERENT member's membership on to my credit card. A total mistake. They assured me that if I provided proof of credit card they would refund me and it would all be over. Sure enough, after multiple back and forths, they have not only continued to charge me monthly for this other member's account, but they continued doing so despite MULTIPLE promises that it was taken care of, and me proving my credit card to them TWICE via email. I have received no apology, just explanations and promises on their end to fix it. And have they delivered on this? No. They are an INCREDIBLY inept company, and I want nothing out of this complaint other than this one thing: For them to be publically bashed and berated for terrible and inadequate service, so that people stop getting sucked into their scam of a gym. I want everyone to be aware of the troubles I (and so many others, as evident from their "F" rating) have experienced. They should not be allowed to conduct business this way. Not only do they overcharge for a membership/service NOT worth it at all (the gyms are nothing special), but they are incredibly incompetent in terms of their finance and billing, what SHOULD be the number one priority of a company to keep their customers happy. Just an extremely terrible and frustrating experience with New York Sports Clubs. Will NEVER set foot inside one ever again, and will continue to tell every single person I know that it is an awful, awful place and company.Desired Settlement: For NYSC to fix all incorrect charges on my credit card (upwards of $1500 now) and for them to be publically outted by Revdex.com or otherwise as being a horrendous company with no tact, skill, or merit, which no one should use ever again. They are thieves in my eyes, and awful at managing their client base.

Business

Response:

Good Day,

To properly respond, we need member information. We cannot locate anyone under "[redacted]" in our systems. Without the information, I cannot locate the account to ensure the corrections have been made.

Thank you.

Review: In October of 2012 I was bullied by an employee at the gym who was showing off in front of another female customer. I subsequently complained about it to the regional manager of the company ([redacted]...see below his information), raising also concern about safety in the baby sitting area.He agreed to terminate my membership without any penalty. For the 4 following months the gym continued to charge my credit card without my consent.I complained to the same regional manager who agreed to reimburse me.I disputed the 4 charges on my [redacted] account .At his suggestion I stopped contesting the first 2 charges as their company had already rejected my dispute and he assured me they will refund me by check.(The other 2 charges were reimbursed).I am still waiting for the refund of the 2 charges (125 USD) after again multiple emails and communication.In summary:1)They have bullied me2)I have concerns about the safety in the day care area at the gym 3)They charged me without my authorization4)They lied to me about 2 of the 4 refunds (needless to say that it took one year and numerous emails to get 2 refunds)This is only my first [redacted]Desired Settlement: I expect them to refund me as soon as possible

Consumer

Response:

At this time, I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted].

Sincerely,

Review: I signed up for the new promotion at the Croton NY NYSC in Jan 2015. I was told that I would have the same privileges just under the new promotional price for $19.95. When I went for the first time I found out that was further from the truth. I spoke with the [redacted] manager who apologized and said the person who sold me the plan had been fired for doing this to others. I requested that my money be refunded and that my membership be cancelled. I was informed that I may not be able to be refunded the $260 initial fee because I brought this to their attention more than 10 days after signing up but was assured that my membership was cancelled. She said she would call me if she was able to get my refund. I walked away felling assured. I did not receive a call so I assumed that corporate was not able to refund me. Today my husband was looking at the credit card bill and noticed that I was still being charged the monthly fee. I tried to call the number for NYSC on the bill but the recording said there was no one at that voicemail box and hung up on me. I decided to drive there and was advised that there was no manager there butwould have one call me on Monday and said I may need to come back again as a last resort. He was able to confirm that indeed I was still an active member but that he could not cancel the account and would have to speak to the manager. I'm thoroughly disappointed with the business practices of NYSC and will advise anyone who is looking to get a membership with NYSC to not trust what they tell you. I have never experienced these sort of business practices from any establishment ever. I have contacted my credit card company to not only dispute the charges but to block them from ever billing me again because quite frankly I don't trust NYSC to do the right thing and cancel my account and pay me back in full for any and all charges since signing up in Jan. 2015. [redacted]Desired Settlement: I would like to be made whole by returning my money in full due to fraudulent claims of what services were and weren't included in the purchase as well as not cancelling my account when requested.

Business

Response:

Good Day,I apologize for any inconvenience. The member has 10 days to cancel and get all fees returned back to them. No refund is due at this time. I have canceled the membership and as a courtesy I have canceled the membership as well s waive the cancellation fee. Thank you

Review: I was a member of New York Sports Club for 6 years. In June of this year, I went to my local branch ([redacted]) and told them I was cancelling my membership, as I was moving to Virginia. The person I dealt with convinced me that rather than cancel, I should put my membership on freeze for 15 dollars per month. If I decide to come back I can keep the same rate I had previously ($89). I reluctantly decided to do this. In October of this year, I got notification that this freeze had ended and they were charging me full membership price. I now owed them $154 dollars (approximately) which would accrue every month at the price of the membership. They say that the freeze I requested was short term. It was not. However, I can not find any documentation of this (or of the transaction). When I called the branch on [redacted], they couldnt find documentation either. Though it is clear I was billed at the "freeze" rate of $15 for July and August 2014. They will not give me the benefit of the doubt. They are saying that I can not cancel unless I pay the full monthly amount of membership. I believe it is over $100 ...even though I originally attempted to cancel in June and my membership was only $89. I contacted them several times via phone and email. They will not budge on their position. I want to settle this and I dont think I should have to pay 1 month membership to cancel when I tried to cancel already and decided to freeze the account instead.Desired Settlement: I want to pay the four months I was frozen and have that money used as settlement for my cancellation of membership. Therefore I owe 15 dollars for months July, August, September and October (2 already paid). AFter that, my membership is canceled. I will no longer be billed by them.

Business

Response:

The member was offered a settlement for $104.00 though he now owes $208. There is no documentation of a previous request to cancel and the freeze was done at club level and they have advised they have no record of a request to freeze beyond the two month or a request to cancel. There is a signed contract on file.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The fact that you have poor record keeping and dont have the transaction for this is not my fault. I spoke to [redacted] on [redacted] branch who told me that I clearly intended to freeze account long term and that I should speak to your people on the phone and that NYSC would be reasonable. She was wrong. I dont know why my freeze ended after two months, but it should not have since I wasnt intending to return to New York. Your people convinced me to do the freeze and now you are extorting money from me. I refuse to pay you.

Further, you have been on notice since the filing of this complaint in October, that I requested to cancel my account. The fact that you are continuing to bill me (and doing so at a higher rate than what my monthly fees were) is ridiculous.

Ill pay you $59 dollars to settle this $89-$30 (which is what i've paid on the freeze). Otherwise you can pursue your collection options.

Let me know what you decide.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I sent them a counter offer in the form of a check for $45 dollars. This has not been cashed yet and im not sure that the club has accepted this. I dont feel that I should pay a full month of my membership for time that I wasnt in New York and considering that I already payed $ 30 dollars for the freeze of the account. I think that should be deducted from the $89 monthly at the least. Also, my membership was month to month so the notice requirement doesnt make sense. Its just a way for them to milk more money from there customers. I will never do business with this company again and will warn anyone to not join them. I will certainly update you if they accept the check. Sincerely, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,We have already reduced the balance owed by 50%. With any cancellation there would be a 30 day notice necessary, so this would constitute one month's dues + 1 month of freeze that was not paid.TSI does not accept checks or cash as a form of payment. The $104 can be paid by credit card at the club or by calling Member Services. Failure to pay the balance due will result in the debt being turned over for collection.Thank you.

Review: I am a NYSC Club member for many years and recently had an issue with the club not crediting my account back service fees I feel were charged erroneously and the servicing around the issue has been handled very poorly as per the following: My membership was on hold due to health issues. To keep the membership on hold, I pay $15 a month. On 9/**/14, I went into the sports club, reactivated my membership, and signed up with [redacted] for a 3 session Personal Training program, which was $69 per session. 9/**- Went to Doctor for routine visit and was asked to wear a 24 hour heart monitor due to arithmia issues. 9/** - met with [redacted] for PT appointment, with the heart monitor on, and instead of exercising, we discussed my diet. - Paid for hour session 9/**- worked out with [redacted]- Paid for hour session 10/* - went into gym to put my membership back on hold until further heart testing done, per Doctor. The girl I met with (long dark hair and glasses) promised I would NOT be charged full price for the month, and said if I was, she would monitor and reverse the charge. I then met with personal trainer, [redacted], who told me not to worry and that he would put my additional 2 hours of PT on hold until I came back. 10/* - my account was charged a monthly membership fee of $69.99 10/** - went into gym to ask to speak with someone regarding the fee and no one was available so left my number no one called me back 10-15 called, left message for Manger-no one called me back 10/** went into gym, no one available, left my number- no one called me back 10/**- texted [redacted] to have [redacted] call me no one called me back 10/**- called gym and held for a long time to speak with representiatve- was disconnected 10/**- my account was charged PT fee of $69 10/**- called gym. Whoever answered the phone remembered I had been calling and finally connected me with a [redacted]. I explained the above and also asked that I not be charged the remaining two $69 PT fees, given the health issue that had come up, and she told me she would look into my inquiryand get the 10/* and the 10/** fees reversed. She promised she would call me back that day to update me on the status of the refund She never did 10/**- I called gym and was told that [redacted] DIDNT WORK THERE and went through my scenario again to reception and was told someone would call me back, and they did not 11/*- called the gym and spoke to [redacted] who was very apologetic and promised me she would have fees reversed and not only call me right back but have the [redacted] call me back as well no one called or credited my account 11/*- called gym and spoke with [redacted], who also apologized for everything, said he would assist by getting the monthly fee reversed, offered me a free PT session and said the [redacted] would call me back. The [redacted], [redacted], DID call me back, and apologized for all of the confusion and said although it was not club policy he would reverse the fee for my monthly membership but could not reverse the PT fee without a note from my Doctor. I was upset and explained that I was promised a reversal originally without a Doctors note and did not want to go out of my way anymore than I already had but was told I could not get a reversal of the PT fee without a note. 11/*- I emailed the [redacted] of the Club, [redacted], with the information explained above, asking for my refunds. I never received a response or apology to my email, and my checking account was credited $69.99 on 11/** (almost a month and a half after I requested a refund with no explanation)12/*- went to the Doctor and asked Doctor for a note to give to the club. 12/*- emailed [redacted] the note asking for my additional $69 fee to be reversed.12/*- looked up my checking balance and noticed an $84 charge to my account from NYSC?? Called and left message and have not received a call back as of yet.Desired Settlement: Refund of $69 charged to my account on 10/**Refund of $84 charged to my account 12/*Cancel Membership and stop fees.

Consumer

Response:

At this time, I have been contacted directly by New York Sports Clubs regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I recieved $credit for $69, but not $84 or $25 (service charge that hit my checking due to error in original charge). On 12/*, I emailed the NYSC [redacted], [redacted], to refund 2 charges and asked for an email confirming the refunds and stating he would cancel my membership. On 12/**, recieved an email from him that he had cancelled my membership. I emailed AND called asking about the fees and, he did not email me back but on the telephone, he said I would recieve a credit in 7-10 business days, which I have not. On 12/** I emailed him asking for a response and have heard nothing and have also not recieved any credits to my account. They currently owe me $84 and $25 and are basically ignoring me. PLEASE ADVISE

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,[redacted] has been in contact with the club and has been advised that TSI does not refund charges from bank overdrafts. The refund from the incorrect charge by TSI has been refunded.Thank you

Review: I have been erroneously charged for a six month Personal Training Membership. I have fulfilled a six month training membership which concluded the end of September 2014. My account shows past due of $356 for personal training for the month of October. The managers were advised to put my account on a freeze for three months (as is allowed). Their were several conversations about the end date. And, in fact, they first cancelled it end of August and I had to advise that the six month contract ended at end of September. After being considerate and giving them the last month of September which I had agreed to, they still made an error and put an end date of October **, 2014, which makes it seven months. Several phone calls, e-mails, voice mails and personal conversations with managers and after e-mails to membership services (you can never leave a message for member services as hold time for a couple of calls was over 30 minutes, have had no results and no response. They are fully aware of the situation and I would like a resolution to the matter. I have advised my credit card company that this should not be put through and they have marked my account and so far [redacted] has not allowed it. My concern is that when I make a payment to my card for my balance, that NYSC will [redacted] that as payment for Personal training I have not consented to for the month of October, 2014. Please note that my general membership is fully paid up and I have no issue with that. I have a regional membership which means I can go to any of the gyms in the New York area. When I do this, I am always stopped at the front desk and it is announced I am in arrears, which is inaccurate and embarassing.Desired Settlement: To clear my account of stating I have a past due account on training sessions.

Review: [redacted], signed me up for a membership package over the telephone. When I went to collect my paperwork it wasn't available and it was the incorrect membership with the wrong prices and terms.Desired Settlement: A complete refund of $53.49 on 5/**/14 and $106.99 on 6/*/14.

Business

Response:

Good Day,

A refund for $160.48 was processed on 6/**/2014.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The club at [redacted] and [redacted] charged me twice for July's membership fee and has been consistently unavailable to remedy the situation. I have spent several afternoons trying to resolve this issue to no avail. When I initially talked to the membership coordinator, [redacted], he told me that because I am only spending two months in New York City for the summer, that he would call me just before July to come in and freeze my account before the billing day so that I would only be charged $15 for the month of July. When I came in on July * by my own memory the club had already charged me $160. [redacted] admitted that it was his fault in forgetting to call me when he had spent the previous day calling other members. He promised the over charge of $80 would be back in my account on July *. It is July ** and I still don't have the $80 the club owes me after ceaselessly trying to reach the customer service representative. I believe the club owes me $145 because it is their fault for failing to call me to freeze my account. I now want my $145 and to cancel my membership without a cancellation fee as promised because I am moving to an area where there are no NYSC branches. This is one of the excusable reasons to cancel without a fee as described on my contract. I want this done in a timely manner as this is already two weeks overdue.Desired Settlement: $145 refunded to my credit card and cancellation of membership without a cancellation fee.

Business

Response:

Good Day,

A refund has already been processed in the amount of $79.99 for the overcharge back to [redacted]'s credit card on July **, 2014. The membership has been cancelled with no further billing.

Thank you

Review: We had arranged a birthday party for my 6 yr old daughter. The theme of the party was " Dance Party". We invited 16 children with parents. We were asked in advance to supply a list of my daughters favorite songs and what games she likes to play. When we arrived for the party, we were told by the 2 party coordinators that all was ready and we were all going to have a great time. It ended there. The 2 coordinators clearly were unprepared for the event. We were brought through the gym facility into a room that had no music or lights available. There were 10 adults, 2 coordinators and a group of children standing around in a uncomfortable silence. There were no games prepared, and at one point my wife was in the middle of the room playing with the children while the 2 coordinators tried to get there I-phones to plug into the music system for some type of sound. They told us there was no WIFII available. They played Simon Says and Limbo with the kids. It was at that time we also realized they had not 1 of my daughters songs to play or her special Birthday song she picked. We went back to another room which WE decorated, had cake and left. Aside from the total embarrassment, when we asked our daughter later that night how she liked her Party and she said, 10%. She had fully noticed there was no music and none of her special songs were played. She also wanted to know why they played baby games and didn't dance at the party.

We had called the next day to complain. We were told it would be looked into and we would be called back. NEVER have they called us back! We have spoken to them only due to US calling them back. We're were told that they agreed the party was a disaster and that one of the coordinators was no longer working for them. Basically you get stuck in there vortex of( one person has to talk to that person, we will call you back, I'm no authorized to say, We will get someone to call you back, there's nothing we can do) . We are this point wanting to forget the whole thing and I'm looking to cancel my gym membership and have been told I can cancel for $150 dollars! I'm a new member and have been there 2 months. We said we couldn't believe they want to charge us $ 150 dollars to cancel and once again the girl gave us the classic "I'll call u back"!Desired Settlement: Looking to just walk away from club and not paying a $150 cancellation fee or additional charges on my credit card

Consumer

Response:

At this time, I have been contacted directly by New York Sports Clubs regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I was contacted a few days ago. They are requesting me to once again to call another number if I want to cancel my membership. This is a number I have already called in the past where the person I talk to wants to charge me $150.00 to cancel my membership. I think it is totally unfair, unreasonable and not acceptable as I've stated before.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: I signed up for a membership at NYSC and received a complimentary personal training (PT) session. The trainer suggested signing up for a 6 month PT membership. I inquired about early termination fees (which appeared to be $150) and said that because of this fee I was not interested. Same day I received a text from the trainer saying that he talked to the PT manager and the club membership consultant and they agreed to waive the termination fee. So I got signed up for a 6 month PT membership. Two months later I moved to a different neighborhood. I asked my trainer if he would be able to train me at NYSC in my new neighborhood. He said, sure, he just needed to get authorized in their system. In the next 3 weeks, I kept asking my trainer if we could continue training. At last, he said the PT manager did not give him the necessary approval to be able to train me at the new location. I called the membership consultant and she promised to set me up with a new trainer and assured me that I would be able to use the missed sessions (which otherwise would be lost). I had 2 sessions with my new trainer (who appeared to be the PT manager) before he informed me that he was no longer with NYSC. I called the membership consultant again. At that time I paid for 8 sessions, out of which I used 2. I either wanted a refund and my membership cancelled or a new trainer and an opportunity to use my remaining sessions. She promised that the new PT manager would give me a call but he never did. I called the membership consultant again, left several messages, never heard back from her. One time I was instead transferred to the club manager, who informed me that it was impossible to set me up with a trainer at my new location. He said he did not know anything about agreements regarding sessions I paid for but could not use. He said that in order to cancel my PT membership I should call customer service and pay a termination fee. He claimed to not know anything about the promise I was given to have the fee waived.Desired Settlement: I want to have my personal training (PT) membership cancelled without early termination fees as I was originally promised. I also want to get a full refund for the PT sessions that I was not able to use because of the club's / its trainers' fault - 2.5 months of PT membership as of Aug *, 2014.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: After a 2 hour hold, I spoke with an agent names [redacted] about a $160 charge on my card. My card was stolen, I updated that card in June an authorized a charge of 53.50. I called multiple times to make sure my information was updated. They assured me it would be charged, it was not charged. I spoke to them multiple times about charging my card, they were made aware they were only authorized to charge 53.50 on my account. New york sports club dropped the ball and decided to chagre me 160 at once which I was assured tima and time again by the company would not happen. [redacted] the representative blatantly lied and said they attempted to collect dues on July *. I call my bank charles schwab who confirmed, New Yorkl Sports club never chrged the card at the time they clained they did. They then proceeded to charge $160 which was NEVER authorized. I updated my information over 2 months prior, when they realized they did not do their job of chrging the card, they quickly chraged multiple months all at once which they were never authorized to do. They lied and said they attempted to charge it in July, [redacted] clearly said they never attempted a charge. [redacted] refused to allow me to speak to a [redacted] multiple times and said she was as far as this compliant would go. I asked to be transferrred to the cancellation department, she refused saying she spoke with a [redacted] ( but she would not allow me to) that my membership could not be cancelled. This is not a way to treat a member it is absolutely appaling.Desired Settlement: Removal of $160 charge and calling me to set up anjother arrangement . This is due to the negligence of NYSC, I updated my card on time it should have been charged on time. I should not be forced to back pay because NYSC dropped the ball and then lied about it placing the blame on anone but themselves.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,