New York Sports Clubs

Review: My husband and I were charged $39.99 each by NYSC in January. When I called to find out what the fees were for, it was explained to me that that is a lock down rate fee, which was outlined in our Agreement that we signed in May 2013. Since I did not remember signing anything, I asked the represetantive to send me the copies of both agreements, which he did. After looking over the agreements, I noticed that the signarutes are not those of myself and my husband, as well as that the agreement was not dated. After explaining to the representative that those were not our signatures and that we were never informed about the fee, I asked him to cancel our membership as I did not feel comfortable being a member of a club that would just sign agreements. The represetative informed me that there is a $150 fee each that we once again agreed to when we signed the agreement. He told me that if I am not happy, I should call the gym directly, which I did. Both the [redacted] and the [redacted] yelled at me and said that they have to go by what's in the file and that I am just making this up to get out of the agreement, even though my initial call was not even about that. I explained that at this point all I want to do is get out and not have anything to do with them, and especially not give them access to any of my personal information. The [redacted] also said that if I used their services in any point after joining, I agreed to all the terms, even if I were not made aware for them.Desired Settlement: I believe that they should refund the $39.99 fee per person ($79.98 total), as well as let them cancel my membership at no fee. Also, since I wanted to cancel for March, they should not charge me anymore, and if they do, that money should be refunded. Even though, I do not believe that they legal were even allowed to charge me for the previous months.

Review: ON NOVEMBER *, 2013 I SIGNED UP FOR THE PERSONAL TRAINING MEMBERSHIP AT NYSC ON MADISON AVE. AFTER SIGNING UP I THOUGHT ABOUT THE EXTRA FEE THAT WOULD BE ADDED TO MY MONTHLY EXPENSES AND DID NOT THINK THAT IT WOULD BE SMART TO KEEP ON WITH THE MEMBERSHIP. ON NOVEMBER *, 2013 I APPROACHED [redacted] BENNET (THE ASSOCIATE WHO SIGNED ME UP FOR THE MEMBERSHIP) ABOUT CANCELING MY PERSONAL TRAINING. I WAS TOLD BY [redacted] THAT THE ONLY WAY THAT I CAN CANCEL IS BY PAYING THE $150 CANCELLATION FEE BUT THAT SHE WOULD TALK TO HER [redacted] TO SEE WHAT SHE COULD DO AND TO COME BACK TO HER ON THE FOLLOWING MONDAY. THE FOLLOWING MONDAY ARRIVES AND I APPROACH [redacted] TO FIND OUT WHAT SHE COULD DO AS FAR AS CANCELING MY MEMBERSHIP. SHE TELLS ME AGAIN THAT IN ORDER FOR ME TO CANCEL I HAVE TO PAY $150 CANCELLATION FEE AND THE ONLY WAY FOR ME TO CANCEL WITHOUT BEING CHARGED THIS FEE IS IF I HAD DONE IT TWO DAYS AFTER SIGNING UP. I AM LIVID. WHEN I APPROACHED [redacted] ON NOVEMBER * SHE SHOULD HAVE BEEN MORE THAN HAPPY TO HELP IN THE CORRECT WAY BUT INSTEAD HAS CHOSEN TO GIVE ME THE RUN AROUND! I DO NOT APPRECIATE THIS. I UNDERSTAND RULES AND REGULATIONS AND AM NOT TRYING TO GET OVER AT ALL. THERE IS A CONTRACT THAT NEEDS TO BE RESPECTED FROM BOTH SIDES! NOT JUST THE CONSUMER. I HAVE CONTACTED CUSTOMER SERVICE ONLY TO RECEIVE MINIMAL TO NO HELP IN THE MATTER EXCEPT FOR AN EMAIL BEING SENT TO THE GM AND CUSTOMER SERVICE [redacted] AT MY LOCATION. OF COURSE THERE HAS BEEN NO RESPONSE FROM EITHER OF THEM. I NEED SOMETHING TO BE DONE ABOUT THIS AND I NEED SOMETHING TO BE DONE IMMEDIATELY.Desired Settlement: I WANT A REFUND FOR THE 69.00 THAT I WAS CHARGED TO SIGN UP AND I WANT MY PERSONAL TRAINING MEMBERSHIP CANCELLED.

Business

Response:

Good Day,

I have cancelled the PT Membership effective immediately. It looks like we collected $69 on 11/* and 12/*. I have placed a credit for $138 on the General Membership. This credit will cover the January dues payment, the Rate Lock Guarantee payment and an additional $18.02 of the February dues payment.

Review: I moved away from New York City in August 2013. I gave notice to New York sports club as the contract required 30 days prior that I would know longer be able to use the facilities, as they do not have any gyms in California. I spoke to a manager at the location and provided him with the appropriate paperwork saying that I've taken a job in San Francisco California. In September I noticed charges for the gym on my credit card statement and went about disputing the charges with my credit card company. Later that month I received a phone call from New York sports club asking for A valid credit card.

I explain the situation to the woman on the phone and told her that these charges were not valid. She told me that my membership it never been canceled and that I would have to go through that process again. I provided the appropriate paperwork that week including the same documentation that provided the first time, with the additional lease that I had signed in September. I told her that I want to dispute the charges with a manager. No manager from New York sports club ever called me back. I assumed that these charges have been taken away by a manager, Because of the lack of contact from new York sports.

A week and half ago while on a business trip I got a call from someone saying they were sending the bill to collection, I have never in my life had a bill sent to collections. I told her I want to dispute the charges again. I expected expecting a call back. The bill I got an sent to collections and due to the fax this would have on my credit report I payed $123.68. I received notice that I didn't send Culton collections on a Thursday evening and by the time I could deal with it on Friday, The New York sports club office is already been closed.

I'm incredibly upset by the lack of communication at New York sports club had with me as a customer. I will be writing poor reviews on all review sites for the way they have handled the cancellation of my membership.

In December, they sent the bDesired Settlement: I would like them to resolve the damage that this has made to my credit report also refund me the $123.68 that the collection agency collected.

Consumer

Response:

At this time, I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted].

Sincerely,

Review: I renewed my membership of the club on April **, 2013 for the whole year by paying $755.92 using my credit card. During the renewal, the club's sales representative, [redacted] promised a refund of $255.92 within 10 days of renewal out of the total amount charged to me. I waited for refund till the end of the month and dropped [redacted] an email on May [redacted] inquiring about the refund. Not hearing back from him, I resent the email on May [redacted] and June [redacted]. On June [redacted], I requested refund to the Club manager, [redacted] as well. On June **, [redacted] contacted me and told me that the refund amount will be processed over the next 3-4 days and total amount of refund will be $300 now. I didn't hear back from [redacted] during this time. However, I didn't receive any refund. I had paid the entire amount with a card. Following the events above, I disputed an amount equivalent to refund amount of $300 on my card which was not honored by the Club. I reached out to [redacted], Operation Director at the firm twice then but didn't hear back from him. I redisputed the charge again on my card and the club didn't honor the refund again. At this point, I have no avenue left but to come to Revdex.com for helping me get my refund.Desired Settlement: I would like to receive the refund promised to me and ensure that promises by the club are honored in a timely manner.

Review: I cancelled my subscription in December 2015 after a decade due to problems with club maintenance and poor fitness class schedules. My real problem was that I was told I would receive a final bill for the pro-rated amount of the final month of my subscription. I never received a bill, and TSI tried to use an expired credit card to bill me. The next thing I know I receive a notice in the mail from a collection agency for $32.05. Only $16 of this amount was the pro-rated final bill. A fee of $15 had been tacked on for no reason other than TSI not informing me of my final billing amount.Desired Settlement: I desire a $15 refund representing the inappropriate late fee charged to me.

Business

Response:

We apologize for any inconvenience. We have on record that the member requested to cancel on 11/**/15. There is a 30 day notice required to cancel the membership therefore the cancellation was effective 12/**/15. The member was advised that there is a final prorate of $17.05 that would be collected on 12/**/15. All of our billing is processed to the card information we have on file. We do not send invoices to our members by mail. We have collected the monthly dues every month from the card the member placed on file. We did attempt to collect the final payment from the card on file which was declined. Since we could not collect payment, there was a $15.00 late fee accrued. The balance of $32.05 was sent to Central Credit Services and we confirmed the member did pay the balance. We have reached out to the member directly and as a courtesy, we have refunded the $15.00 late fee.

Review: On 7/**/14 I created a family membership of 5 people with the manager named [redacted] at the time. Soon after I cancelled all memberships because no one was using the gym. This was done with [redacted]. I signed papers and he had them on file at his gym. Now they are no where to be found and Member Services cannot help me. Currently [redacted] is now at the [redacted] location and in the past two weeks he gave me figures that I was to be returned of a total $1,101.66. He told me that he was going to make sure that I got my refund. I only was refunded $329.64 on 5/*/15. Then l had a withdrawal of $191.43 on 5/*/15 and a deposit of $303.03 on 5/*/15. Today 5/**/15 my account was withdrawn another $220.44. I did speak to [redacted] on Friday May [redacted], 2015 and I asked him why I have not received total amount of refund he had told me and his answer was that supposedly that I had said that the figure he gave me "was not enough". Now if I was getting the refunds on different days in my account then why would I think or say that the $1,101.66 was not enough? That totally doesn't make any sense. [redacted] told me that he wrote our conversation down which I find hard to believe. When our memberships were cancelled with him (which according to member services) we are still active, the memberships where only put on a Hold! I have been told by multiple members the complaints about [redacted] and also the New York Sports Club in general. So therefore I have been told that me memberships are cancelled but I continue to get charged. To me this is fraud! Their Member Services are very disrespectful and their Corporate Headquarters does not answer their phone. To date I cannot get [redacted] on the phone, I am told he is always out of the gym. He is the manager there so right there that puts up a red flag. No business of that magnitude is never there nor return calls. The [redacted] gym, zip [redacted] I seem to have the same problem at this time. I would like to get refunded and also help others from this happening.Desired Settlement: Refund o that [redacted] has told me I am due.

Stop other members from getting the same nightmare of a situation happening to them.

Make sure that these two locations of New York Sports Club get F complaint with the Revdex.com.

Business

Response:

Good Day, I apologize for any inconvenience. In order to refund for moths billed we will need that cancel confirmation for all account showing members should have been canceled. The original refund was in the amount of 659.24 for the general memberships. To date 632.67 has been refunded back to the member. The remaining balance to the refund will be refunded back to the card on file. In order to refund for personal training we will need the cancel confirmation. All account have been canceled with no further billing. Thank you

Review: I joined a gym called [redacted] located on [redacted] in January of 2012. I enjoyed 3 months of service with [redacted] in July of 2012 [redacted] was acquired by [redacted] Sports Club. During the transition I cancelled my membership with [redacted] because I was leaving the area to return to [redacted] my hometown. For the past 2 years I have been getting charged by [redacted] Sports Club for a contract I have never signed with them nor for faculties I never used. After repeated contact to for the [redacted] of the [redacted] branch and contact with their corporate office, I was able to stop automatic withdrawals from my account. Unbeknownst to me, [redacted] Sports club started charging me under a different location named [redacted] Sports Club. My bank refused the charge so they have sent it to collections. I have never used or signed a contract for this facility. My contract was with [redacted] and I haven't lived in the [redacted] area for the past 2 years.Desired Settlement: I would like the refund for back charges for the months I was wrongly charged for services I did not request. I would also accept the charges and collection agency ceasing all contact.

Business

Response:

Good Day,

The membership with [redacted] began in February of 2013 and was acquired by Town Sports International, Inc in August of 2013. Once acquired, the membership is subject to the rules and regulations of the TSI. We do not have any cancellation request on file for this membership. I have removed the account from collections for the charges that were returned by the bank; however, a refund will require a confirmation of the cancellation request.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved as long as no future charges occur.

Sincerely,

Review: In late October of 2013 I moved into New York City signed up for NYSC in [redacted] ([redacted], which was not on your list of NYSC locations to choose from. Sorry for the complication). I spoke to an employee named [redacted] at that location and she informed me that I would get a discounted rate being part of [redacted], a [redacted] Company. With this in mind I thought it would be a good idea to pick the gym with said discount. I forwarded her all of my information, she signed me up for the membership and said to email her from my work email to verify I worked there once I started. I signed up in late October since they called me and said they had a great november special that would give you the month for free, so I said great however I want to be on the Corporate membership as soon as possible. I sent her that email of my corporate information two weeks after on the [redacted] of November. In February or March I noticed I was paying the full fee. When I attempted to reach out to [redacted] I never got any responses, call or email. I called HQ and they informed me that they never received the paper work. I decided to pause my membership so I could figure this out, then called back and explained that I gave her the information but she failed to change my membership.

This wouldn't be a problem to me if they could just change it over then, and afterwards charge me the discounted rate from then on. However, they said that if I wanted to change to the Corporate membership I would have to reset my membership, pay another fee to convert, and get locked in for another year. Overall, they are assuring me to pay another year because they never converted me to the Corporate Membership in the first place.Desired Settlement: I would honestly just like them to reimburse me for the extra I paid for a normal membership, since they never registered me under the corporate account. They were a nightmare to work with and nobody can do anything to help me, which is why I came to Revdex.com. I would really like to have the corporate fee applied to the rest of my membership period (which I believe is 7 more months) and not be locked into more years of paying NYSC. I am very upset with how I've been played and treated as a customer, they have taken advantage of me in multiple ways. Thank you for the help.

Business

Response:

Good afternoon,

As of 7/**/14 a dues credit was applied to the membership for $114.95 to cover the difference in billing for 5 months as we received the email chain confirming the original request. The original contract end date will be honored and has been noted on the members account. Due to freezes the contract has been extended to 2/**/14 but this is separate from the corporate conversion new contract the member refers to. All original terms will be honored; only freezes will extend the commitment period.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On or about July 2012 I was diagnosed with a [redacted] in my leg and was put on [redacted]. I was advised by my doctor not to do any physical exercise or else the clot would travel and could cause potentially life-threatening health consequences. I was also told that I would be on [redacted] for 6 months-lifetime depending on whether or not I have a hereditary condition causing me to clot more easily than other people. Soon thereafter, I called New York Sports Club to attempt to either freeze or cancel my membership at that time (due to my inability to work out). I even faxed a doctor's note indicating that I would not be able to work out because of health reasons. However, soon after contacting New York Sports Club I reviewed my credit card statements and determined that I was still being billed for services. Therefore, I once again attempted to freeze my membership online and was still not successful. Finally, upon a third attempt to freeze my membership, by contacting the general membership number on or about the beginning of 2013, the freeze went into effect for few months. Additionally, during this time my one-year membership had ended, and my credit card information had also changed. However, NYSC continued to bill me with my new credit card number throughout this period (despite the fact that I never authorized NYSC using or having access to this new number). I also had a baby in August of 2013 and called New York Sports Club a few months into my recovery to complain about the billing errors and that I wanted to cancel my membership because I was still being billed, despite having health problems, then not being able to work out because I was pregnant. Finally, after two times trying to cancel my membership, my membership was cancelled. However, I still received calls from customer service associates who were unaware that my membership was cancelled. Moreover, during this time, I was never told that I could cancel my membership because of a health problem that would last longer than 6 months. All in all, I spent over $1,000 on membership fees that should never have been incurred. If I was properly advised by membership services that I could have cancelled my membership I would have done that on or about July of 2012 and would not have spent this huge amount of money, or had to endure the annoyance and stress of having to continually call, email and go online to correct errors that NYSC had made.Desired Settlement: I would like my all membership fees incurred from on or about July 2012-February 2014 when I was not able to use the gym and did not use the gym.

Business

Response:

Good Day,

NYSC Memberships do not auto-expire and any update to credit cards was done by the credit card company. Please provide a copy of a Physicians note from the original cancellation request and we will process a refund for all monies collected since the request.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not feel comfortable attaching a doctor's note regarding a serious medical condition to this response, given the public nature of the process. The doctor's note has significant identifying information and I don't believe it's appropriate to request that I make this document viewable. Additionally, New York Sports Club (specifically their representative [redacted]) has already received a copy of the doctor's note via facsimile or about March, 2013. I have attached an email response from [redacted] indicating that he received a copy of the doctor's note and was therefore issuing a small credit as a result.

I would ask that New York Sports Club please review their company's records to review the doctor's note. I believe once they review it they will see that I am due a refund for all monies paid since August, 2012 given my inability to use the facility as a result of a serious medical condition.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

We offered to provide the refund based on the medical note, but it is not on file, so it needs to be resubmitted. You can send it via email to [redacted]. Further, we explained how the credit card was updated. If it is linked to the same account as the previous card or bank account, it is done through continuity billing. This is within your agreement with the bank or credit card company, not Town Sports International.

Once we receive the medical note, we will submit for the refund.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that, if I am able to locate a copy of the medical note (from almost two years ago) that this resolution is satisfactory to me and the matter has been resolved. However, should I not be able to find the medical note, the email from a NYSC representative indicating that the medical note was received should be sufficient to issue my refund.

Sincerely,

Review: [redacted] recently updated my ATM card because they stated that their data was compromised.

Since last Thursday, the New York Sports call center (###-###-####) has called me 13 times. That's 13 times in 3 business days.

I spoke to two different representatives and stated that I would update the card. I also left two voicemail messages indicating the same.

But the calls continue to come every few hours.Desired Settlement: I feel that this is harassment, and that it must somehow be illegal either under telemarketing, collections, or federal stalking laws.

Can you please do something about this, not just for me, but for the probably hundreds of people that they are harassing?

Thank you very much.

Review: I changed my membership to a less expensive one based on an offer the club did for teachers. They did not provide me a contract or rules nor they were explained to me. The monthly fees are being deducted automatically on my husband credit card. My husband did not notice the charges util now. It happens that for a membership of $40 per month, NYSC has been charging me $120, $140 and so on....They never explained to me that this membership had hours restrictions. When I used the facilities off hours that have been charing an extra fee...The employees at the front desk have not informed me f this when I check in ether. This situation has been going on for two years. My request is that NYSC refund me the extra charges that were never explained to me......I already tried with customer service over the phone and they refused to help. Today I met with the [redacted], [redacted]. She also refused to provide a credit. The conversation got a little heated and she asked me to leave. I found this really rude and disrespectful....My husband have been members for more than 10 years...I have been since I got the the US...NYSC made a mistake and is refusing to recognize it. They do not value their members....Please help.Thank you,[redacted]Desired Settlement: To obtain a refund for the extra charges that were not explained to me verbally or in writing at the moment of changing the membership or at the moment of check in on regular basis.We are not talking about thousands of dollars....It the minimum the company should do for a member of more than 10 yearsI want an apology from the [redacted].

Review: I was given false information in regards to signing up for a membership. When I looked at my bank statement, I saw I was charged $54, when I was told it was $19.99 a month- no initiation fee. I never signed a contract. I went in to speak with [redacted] who is the [redacted] at the NYSC in [redacted] and he told me he would refund me my money and gave me a free monthly membership to "take the salty taste out of my mouth." It is now July [redacted] and I still have not seen my money. I tried calling numerous times to speak with [redacted] and was told he was either busy, with a customer, or not in the office. I left several messages and he never returned my calls.Desired Settlement: I want my money back!

Business

Response:

Good afternoon,

The member is correct there is no initiation fee; the member was billed the one time processing fee of $49.99 plus tax when she joined. She was not billed for June or July and we have cleared the balance for July as a courtesy. We offer a Student/Teacher Core Restricted membership which is $19.99 but we would need documentation that she is eligible with proof of employment as a teacher or a valid student ID. With that we would gladly convert her membership to the $19.99 rate. Otherwise, the $49.99 processing fee is non-refundable and she did not pay July dues. We can offer to convert the membership with documentation or cancel her with no further charges but no refund would be given.

Thank you

Review: I had called to cancel my membership via phone to the New York Sports Club corporate office (approx. December [redacted]). I was told that I could cancel, but I needed to pay for the next 30 days which I was okay with paying for the January membership and did so even though I did not use their facilities. On March [redacted] I noticed an unauthorized charge for $178 on my bank account which was for February and March. I immediately called NYSC and was told that they never cancelled my membership and that they would cancel it that day and did so accordingly. NYSC has since been harassing me for February and March payments as has their collections department despite the fact that I have explained the situation and that my membership had been cancelled and no one is willing to assist me with resolving the issue. From my understanding, they never officially recorded my cancellation in December which I would have no way of knowing. I never write reviews or complaints, but I clearly cannot make progress with NYSC and I am deeply troubled by how they are handling the situation especially as I have been a loyal member for over 6 years.Desired Settlement: To have confirmation of my December cancellation and to have the February and March charges removed from my account

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

I did receive excessive calls from their collections company saying that I owe them money for the 2 months that my membership had been cancelled. In order to prevent them reporting me to the credit bureau I paid $130, so now my desired resolution for this case would be to receive a credit for the money that I paid and did not owe.

Sincerely,

Review: BSC at Boylston in Boston failed to respond inquiries and requests over course of a few months, those were request to assist with access to member profile and account on the BSC website, to update credit card information, to assist use club's equipment, to register for a group class. [redacted] never returns phone calls or respond to emails. When I called to the club several time to register me for a class the front desk took a message and said he or [redacted] will return a phone call and they never did. I missed classes and could not register for it online. My experience was very discouraging. The staff and personal trainers are not interested in members. During a complementary one-on-one session a trainer was often destructed by chatting with another members and flirting with them versus to focus on the session. Unprofessional and poor business attitude.

The BSC main office at ###-###-#### number is very hard to reach, I spend up to an hour on several occasions to call in and waited for 10-12 minutes on line and my calls were dropped. BSC main phone line representative are not focused during, misread information and made erroneous notes that caused problem with billing for me.

I requested to freeze my membership and endured a hard time in doing, I had to call several times to the club on Boylston, I spoke with the staff a few times and there was a disconnect among them on policies and what another staff member completed for a transaction. The same circumstance was endured for membership cancellation.Desired Settlement: Cancel my membership and refund for 6 months of membership fees $420.00.

Business

Response:

Good Day,

We have cancelled the membership effective immediately, waiving the required 30 day notice per the agreement. [redacted] had the ability to cancel the membership at any time with 30 days notice and chose to remain active. No refund will be submitted for this membership.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The membership fees for lat 6 months should be reimbursed. I suggest BSC return my money within 30 days from filed complain before I take further actions.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

As stated, [redacted] had the opportunity to cancel at any time she chose, but did not. I have waived the 30 day notice as a courtesy, but no refund will be submitted.

Thank you

Review: The club charged me $552 for personal training for October 2013 after I was told by the manager that I would not be charged. The club installed a new software to manage the accounts. The club was not able to register any of my lessons and the trainer refused to meet with me because he was not getting paid. I did not receive any lessons and was told by the manager that, since it was the club's fault, the lessons would be canceled. However, my credit card still got charged for the lessons I did not receive.Desired Settlement: I would like to get a refund in the amount of $552.

Consumer

Response:

At this time, I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted]. I contacted the business myself a couple of weeks ago. A customer service representative stated that she would look into the problem, but I have not received a refund, and have not been contacted by the business since then.

Sincerely,

Business

Response:

Good Day,

[redacted] has an open dispute with her credit card company. TSI cannot process any refunds while there are open disputes. Once the dispute is satisfied, we can work on any refund that is due. The easiest way to do this is to contact ###-###-#### after the dispute is resolved.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My credit card company closed this dispute because the club provided my contract with the club. However, my credit company was not aware that the training was cancelled due to the club's fault - not mine. I will forward my emails with [redacted] and the paperwork from credit card company to Revdex.com.

Review: Was enrolled in wrong program where but my card and fiances card was hit with unauthorized charges. Have been communicating back and forth with [redacted] with no resoltuion.Desired Settlement: Get the 356 dollars back to my credit card

Consumer

Response:

At this time, I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted].

Sincerely,

Doesn't the business have an obligation to answer in due time? Also the issue has gotten worse in that my girlfriend was billed in error twice on the same manner and her refund was not returned . Last week she had to make another phone call to get over 400 dollars credited back to her account. Pls feel free to contact me at ###-###-#### as I feel the business must be discilplined or cited in some way shape or form.

Thank You,

Review: My wife and I signed up for a trial membership at NYSC. Unfortunately we were not going to be able to utilize the NYSC gym membership beyond the trial period due to work obligations out of town. So I called the club within the 10 day trial period to cancel and spoke with a representative at the [redacted] branch. She told me 'no problem' and that 'it would be taken care of'. NYSC continued to charge my card every month for the next 12 months!Desired Settlement: Credit the 12 months of charges back to our account

Consumer

Response:

At this time, I have been contacted directly by New York Sports Club (All Locations) regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They claim that my cancellation by phone was not valid. THEIR employee told me that no further action was necessary & my membership would be canceled. NYSC only offering to cancel starting this month. Again, I NEVER used the gym once. They are being unreasonable and sneaky and improper.

Thank you.

Sincerely,

Business

Response:

Good Day,

[redacted] contacted Member Services on 04/**/2013 stating his membership should have been cancelled, but could not provide proof of the cancellation. At that point, the membership was active for 3 months and [redacted] was provided with a copy of his signed contract and he advised TSI that he would simply dispute the charges with his cc company. [redacted] contacted Member Services via email almost 10 months later on 02/**/2014 regarding the cancellation and was provided with the same information. [redacted] then cancelled the membership with a MS representative on 02/**/2014 and was again provided a copy of his agreement. No refund can be processed without proof of the cancellation.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As DIRECTED BY NYSC, I called (on 1/**/13, NOT 4/) to cancel my 'TRIAL' membership (within the 10 day Trial time frame). I spoke w/ a NYSC Staff member who told me my membership would be canceled and NO FURTHER ACTION was necessary to cancel. (I specifically asked and she said 'no, you're all set'). I have attached a record of the phone call (to the 7th Ave NYSC branch) at 12:02pm on 1/**/13. I did NOT agree to be responsible for NYSC employees. I have HUMBLY ASKED THAT NYSC TAKE RESPONSIBILITY FOR THE ACTION OF ITS EMPLOYEES AND REFUND CHARGES TO MY CREDIT CATD. NYSC knows that I NEVER used the gym, in all of 2013 - I was not able to, which is WHY I CANCELED IN JANUARY.

I don't know why NYSC would rather argue with me than settle this. I have been scammed; the NYSC employee who signed me up for the membership SPECIFICALLY stated that it was a TRIAL membership and I had 10 days to cancel, but in reviewing the agreement he had me sign, there is NO mention of this. It is fraudulent to represent one thing and ask customers to sign something different. NYSC has betrayed and insulted me and stolen my money. All I am asking is that they REFUND ME for SERVICES I NEVER EVEN USED.

I grew up in a family-run business where the 'customer is always right'; NYSC is acting like the customer is always wrong and they are not interested in helping the customer at all. Please, NYSC, do the right thing and refund me for the membership I CANCELED and NEVER USED. I would really appreciate this.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

The 10 day period is the Money Back Guarantee period and is not a "trial." This is not written in the agreement, but is an extension of the Consumer Right to Cancel. I am willing to reach a settlement of a 6 month refund on the membership. We do not bill based on usage, but as a service that is available. I am settling with "shared" responsibility as the consumer let a charge go unnoticed for 12 months.

Once the settlement is accepted, I will process the refund.

Thank you

My experience is similar to the other customer review pertaining to the enrollment fees. The difference is that I signed up in mid-January for the cheapest rate that was offered at $65/month. When I signed up I paid a "one-time enrollment fee" of $75 to join. The way it was explained or I understood it the "one-time enrollment fee" was a fee to join NYSC.

Two weeks later, NYSC started advertising a $19.99/month enrollment. I went and talked to an associate about downgrading my membership and was told I would have to wait until February [redacted] but all they would do is change my member status (I wouldn't have access to towels, which was fine).

When I went to change my membership after the [redacted], I was told that I could but would have to pay a $149 "one time enrollment fee". This bothered me because not even a month had passed since I had just paid a "one-time enrollment fee" to join this gym. The GM I talked to said that by changing the rate of my membership, I am essentially joining the gym again and the $149 fee is unavoidable. This, in my opinion, is incredibly dishonest. It is also very frustrating because it was never mentioned when I joined that they would be offering memberships at a reduced rate and that they were unwilling to work with me on the enrollment fees. Not to mentioned, I wasn't told that the plan I signed up for had a $50 cancellation fee. So no matter what, I was screwed.

I ended up going with a "Premier Membership" for $30 and a $50 "one-time enrollment fee" as that seemed like the option that [redacted] me over the most. If I do cancel my membership, I will be changing my card number so they will not be screwing me further.

Review: I've been trying to cancel my gym member ship since 1/**/14. I called the gym several times to talk to a [redacted], and there never seems to be a [redacted] available to chat with me. I was asked to make appointments to come see a [redacted], during hours when I am working. I am a doctor and I have very long schedules that are prohibiting me from going to this location.I called again this past weekend to see if anyone was able to freeze my account for me - and the response I got was "You should tell if we cancelled or froze your account in the next billing cycle." This is not the type of confirmation I was looking for. According to my NYSC account activity, my account is "past due" for the January payment, while I have been trying to cancel the membership!Desired Settlement: I would like NYSC to freeze my account or cancel my account. I would also like them to take the "late payment" status off of the January 2014 month - I haven't been to this gym since Dec of 2013.

Consumer

Response:

At this time, I have not been contacted by New York Sports Club (All Locations) regarding complaint ID [redacted].

Sincerely,

Review: Inaccurate billing. Health Club forged document for yearly membership, when I signed up for an individual month membership.Desired Settlement: For the business to stop harassing me and for them to stop trying to take the money out of by account. I would also like for the establishment to issue an apology for the irresponsible performed by their employee.

Business

Response:

Good Day,

Please find agreement attached. I have cancelled the membership and removed the balance to settle the complaint; however, we are unable to verify the claim of forgery. Please contact your local police department if you feel that the agreement was forged and you wish to press charges.

Thank you