New York Sports Clubs

Review: I signed up for a year contract with NYSC in August and was told that my fee would be $74.99 a month for a year. On January *, 2015, NYSC at [redacted], deducted $39.99 from my bank account in addition to the $74.99 monthly fee. This was a hidden fee that was never explained to me or addressed, and it took me completely by surprise. When I signed up I asked many times if there were any hidden or extra fees and I was continually reassured that all I would ever pay was the monthly $74.99. I called the business and spoke with a [redacted], [redacted], and explained the situation and she said that the $39.99 is a fee every member pays because it "ensures that your monthly fee will never go up." She refused to credit me back the money they took from my account. This business lied to me and took advantage of the trust I gave them with my financial information. They refused to refund me my money and charged me an expensive fee that I had no knowledge of and had never been warned about. I never even received an email or a phone call explaining this charge. It was just automatically deducted from my bank account on January *, 2015.Desired Settlement: $39.99

Business

Response:

Good Day,Please find [redacted]'s signed agreement attached that explains the $39.99 rate lock fee. This is not a hidden fee and is expressed on the agreement she signed.Thank you.

Review: NYSC will not allow me to cancel my month-to-month gym membership via email. I work through normal business hours and my office is not near a NYSC branch, so I cannot easily go in to terminate in person. I sent an email requesting to terminate on January *, 2015 (expecting 30 days notice - not a problem). I sent a second email to follow up a week later. I finally got a response on January **, 2015 telling me that I cannot cancel via email. The email said I can call the main [redacted] number for options, but the hold time is over 10 minutes with no estimate. This is difficult to manage during a busy workday. It is 2015 - I can join online, I can change / upgrade online, I can freeze online. Why can I not cancel online? By making it difficult to cancel, the club is inconveniencing members, which may result in their collecting additional months' fees.Desired Settlement: Allow members to terminate via an online or email method. No issues with the 30 day notice, that is a normal business practice, but it should not be so difficult to terminate. Not in 2015.

Business

Response:

Good Day,I apologize for any inconvenience. I see that your membership was cancelled with a future balance due today. I have adjusted the cancellation to end effective 1/**/2015 with no further balance due.Thank you.

Review: On March **, 2015 I re-joined New York Sports Club in [redacted], [redacted]. I agreed to pay a fee of 106.90. My card was swiped and I was told the charge did not go through. I swiped and signed a second time. The next day I discovered that the fee of 106.90 was debited from my account twice. I have communicated in person and via email with the club manager, [redacted] who acknowledges the double charge, and claims that the credit was issued. One month later, I still have not received my refund. This was confirmed by my bank, who has also filed a dispute. [redacted] suggested that I contact the corporate office for assistance, but the 800 number on my key tag refers me to the website and disconnects the call. I feel that I have given the company an ample amount of time to resolve this, with no success.Desired Settlement: I simply want a refund of 106.90.

Business

Response:

Good Day,I apologize for any inconvenience. If we can have a copy of the billing statement displaying the two charges of 106.90 we can request a refund for the overcharge. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have already provided a copy of my bank statement to [redacted] at the club. It was sent via email on multiple occasions. It's a very easy remedy, if NYSC would simply communicate with their on site management team. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Attached is my bank statement, clearly showing the double charge. I emailed this to the manager of the club on March **, who acknowledged the mistake and took aim to correct it to no avail. The hoops I've been required to jump through in order to get my money returned is ridiculous and I should not have to be so inconvenienced continually.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,I apologize for any inconvenience. I have received a copy of the statement and requested a refund for the double charge of 106.90. Thank you.

Review: After having various difficulties actually cancelling our three month membership, we submitted written cancellation of the membership and received confirmation of the cancellation from the business. Two months then elapsed, and various charges began showing up on our credit card from the business. When contacted, they continued to claim that the membership had never been cancelled, even though we have written confirmation of cancellation. A cursory internet search revealed over 500 complaints against this particular business, with most of those around billing issues, and many about unauthorized charges to credit cards. We believe that the business is engaged in some kind of scam, in which credit card numbers are used to charge miscellaneous charges, especially around the holiday season when people are least likely to notice.Desired Settlement: Business must acknowledge and retract billing, and then change policy. A complaint has also been filed with the [redacted] Attorney General's Office, seeking some type of criminal remedy.

Business

Response:

Good Day,Submitting to the Revdex.com and AG simply creates duplicity; the AG only seeks a response and does not file criminal charges.If you would be so kind as to provide a copy of the confirmation you received for the cancellation, I will be happy to refund any overcharges. I have ensured the membership is now cancelled and no further billing will occur.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While we are pleased that the business has replied to our response, our concern is not only the failure of the company to deal adequately with our original cancellation and ongoing unauthorized charges, but the fact that the business has over five hundred lodged complaints dealing with similar unauthorized use of credit card for charges.Closure for this complaint will require that the business explain why, and how, the unauthorized charges were made, and why it won't happen in the future.A copy of the cancellation confirmation has been sent and received by the [redacted] location, which is also investigating the claim.We are considering a civil action against the business if the business does not provide an explanation for the unauthorized charges.We also plan to request that the Attorney General's office investigate potential fraud of the business in relationship to the unauthorized credit card charges, and have begun the process of contacting other members who have experienced similar issues.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,I apologize for any inconvenience. Each membership has to be canceled separately. No refund is due at this time. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Sir,Memberships WERE cancelled, both of them, in the request that we sent. Either remediate the situation or we will be pursuing other legal actions, including a declaratory judgment against your parent corporation. We have already filed a complaint with the New York Attorney General's office and the [redacted]' Attorney General's office.We believe that our circumstance was part of a system of continuing fraud by your company. Please remediate immediately, or we will continue to pursue other actions.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My 12-month contracts ends on March **, 2016. In the month of March 2016, I made three separate in person visit to [redacted] location. Each time I was told they will cancel. I wasn't convinced as no receipt of cancellation was given. I then tried their [redacted] number which just rings and no person or machine picks up. On April *, they charged me $71.95. I contacted my credit card company to dispute such claim which is being researched by the card company. On 4/*/2016, NYSC charged me again for $49.95. Neither amounts is the same as typical monthly charge. Both are fraudulent and shall be returned to me.Desired Settlement: On and after 4/*/2016, I have been charged two separate amount of $71.95 and $49.95. Total $121.90. I want refund of entire amount and an explanation why they make cancellation an impossible task.

Business

Response:

We apologize for any inconvenience. The member enrolled on 4/**/15 with a 12 month commitment period. After the 12 month commitment period, the membership will continue on a monthly basis until a request to cancel was placed. On 3/**/16 the member went into the gym, the employee explained to the member that the membership doesn't end automatically after 1 year but advised the member of the cancellation options. The member was not happy with the options and left the gym. On 3/**/16 the member went into the gym again to request cancellation, the information was provided to the member and a 30 day notice to cancel was processed. The cancellation is effective 4/**/16 with a prorated payment for April dues of $71.95. The $49.95 Annual fee was also billed on 4/**/16 since the membership was active on the anniversary date of enrollment. If the member requested to cancel in March, the member would have been cancelled at the end of the month with a $99.95 early termination cancel fee. If the member requested to cancel in April, the member would have billed the April dues of $79.95, the Annual fee of $49.95 and the cancel fee of $39.95. The cancellation was processed incorrectly with a 30 day notice and the member billed the prorate of $71.95 and the Annual fee on $49.95. We are refunding the Annual fee of $49.95 as a courtesy.

Review: In March or April 2013, I opened a passport gym membership with NYSC located at the intersection between [redacted] and the [redacted] in Manhattan. I signed a 1-year contract which provided that I would be a monthly membership fee of $74.00 and pay an annual rate lock free of $29.00. Since March or April 2013, NYSC has charged me a monthly fee of $74.99 for my membership.

In early January 2014, I reviewed my credit statement and realized that NYSC charged me an additional fee of $39.99. I reviewed my contract. Review of my contract showed that I should been charged an annual rate lock fee of $29.00 and a monthly fee of $74.00. I contacted NYSC Member Services at ###-###-#### in order to correct the excess charge for the annual rate lock fee. I remained on hold for an hour and did not have the opportunity to speak to a customer service representative. Either later that day or the following day, I went to the gym and attempted to speak to a customer service representative regarding this fee. I spoke to a representative at the [redacted] and [redacted] location who informed me that this problem could only be resolved by speaking to member services. I made a second attempt to contact Member Services and once again remained on the phone for about an hour without reaching anyone in customer service.

On or about January **, 2014, I contacted my credit card issuer and dispute a portion of the annual rate lock fee. The portion I dispute was $10.99, the difference between the amount indicated on my contract and the amount I was charged. I also disputed the excess $.99 that I had been charged for the past four months.

Towards the end of January 2014, I reviewed my NYSC account and noticed that the account stated that I was past due $10.99, the same amount I disputed with my credit card issuer. I went back to the [redacted] and [redacted] location and spoke to a [redacted]. I explained the situation to the [redacted] and stated that he would have this issue corrected. On a side note, this [redacted] also indicated that NYSC may cancel my contract if a complain too much about the charge in excess of my contract rate because I have such a great monthly rate. I found this to be an implicit threat, which does not appear to new from NYSC staff. I had another incident where a staff member, at another NYSC location, made such a statement after I pointed out an error in a document she provided me.

On or about January **, 2014, I received a telephone call from a NYSC billing representative, indicating that I had a past due balance and my credit card on file was not valid. Having previously reviewed my account and seeing that the [redacted] at [redacted] and [redacted] had corrected the past due balance on my account, I explained to this representative that I do not have a past due balance and the credit card on file was valid. I also explained that the charge at issue was a portion that I disputed with my credit card issuer and rather than try and rebut the dispute, NYSC attempted to bill me for the amount. I also explained that a local [redacted] had corrected the problem. The representative said she would make a note to my file.

Today, February *, 2014, I reviewed my NYSC account again and noticed that account says that I am past due $85.98. This amount is equal to the $10.99 excess from annual rate lock fee, my $74.00 February membership monthly fee and $.99 of excess charges. I reviewed my credit card statement and realized that despite having a valid card on file NYSC failed to charge me for February.

I attempted to contact NYSC two times today and remained on hold for a significant period of time. NYSC seems intent to charge me an amount which I do not owe and did not agree to. Further, it now appears that they will not charge my card for my monthly membership fee until I pay them an amount, which I do not owe them.

This, in addition, to the implicit threats made by staff members of NYSC, demonstrates the manner in which they intend to do business.Desired Settlement: I would like them to correct the errors on my account, cease attempting to charge me an annual rate lock fee in excess of that which is outlined in the contract I signed ( $29), and charge me only the monthly membership fee stated in my contract ($74.00). I would also like to have some return my call regarding having account fee converted to the government employee rate as I currently work for the City of New York. I was told that someone would contact me regarding this and was not contacted.

Review: I cancelled my membership on October **, 2014. Nonetheless, I was charged the full membership amount for November. After 5 calls I was told this was settled and was due to computer issues and is now resolved. I was improperly charged again. Despite 3 promises to follow up by the [redacted] at the [redacted] location, she never did and did not resolve the issue. I called corporate and the representative declined to give me to supervisor (it takes on average a 20 minute hold to speak to someone). The agent, [redacted] was dismissive and unhelpful putting me on long holds and then telling me no supervisor is available. She promised [redacted] would follow-up (a supposed [redacted]) and he never did.Desired Settlement: Written apology

Cancel the account as requested and never improperly bill me again.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].Sincerely,[redacted]

I have been trying to cancel my NYSC for more than 8 months. I was charged multiple times for a gym membership that have not been a member of since the summer of 2015. In March they credited me for 2 months that they wrongfully charged me for in January and February of 2016. Then I look at my credit card statement for this March and they charged be again for $114.99.

JoBeth Penalba the Customer Service Manager in White Plains has ignored multiple emails I've sent throughout this process. She has also assured me that the account was closed, when it wasn't. Their scheme of continually charging my credit card for a service I no longer subscribe to is unethical.

Review: The [redacted] of NYSC [redacted] cajoled my 17-years old son to sign up for membership for the summer, expressly promising that he would not have "any issues" cancelling membership once he goes away to school at the end of August 2014. When my son reminded him of the promise in mid-August prior to leaving for school, the [redacted] acted surprised and said that such cancellations were against the company policy. I had to step in and have a conversation with the [redacted] where he changed the tone and promised that cancellation would be processed. However, the company put a charge of $59.99 on my credit card statement for Sept. 2014 in contravention of that promise. Overall, completely untrustworthy, sleazy and unprofessional management that needs to be fired.Desired Settlement: The CC charge needs to be reversed, the company needs to expunge my CC information (I don't trust them at all) and there needs to be an apology.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding New York Sports Clubs has been resolved. Thank you for your help!

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: NYSC makes it extremely difficult to cancel any added services such as personal training. Only one person is authorized to cancel these added services? RidiculousDesired Settlement: I would also like to cancel both memberships as well. ([redacted] & [redacted]). Without being charged any penalties.

Business

Response:

Good Day,

I have cancelled [redacted]'s membership effective 5/**/2014 in accordance with our 30 day notice and ensured the PT Membership has already been cancelled. I cancelled [redacted]'s PT Membership effective immediately to avoid further billing; however, [redacted]'s general membership is still within the commitment period until November **, 2014 and would require an early termination fee of $150 + 30 day notice. I have no taken action on the general membership.

I have attached a copy of the agreement for review.

Thank you

Review: I had been a member at NYSC Commack ([redacted])

I decided to cancel my membership this past July. I did so at the club location. I spoke to an employee at the desk, and he assured me that he was handling the cancellation.

I recently received correspondence from a credit collections service, that I owed NYSC $129.80.

Upon further investigation, I discovered that whoever performed the cancellation did not do so correctly, and as such made my card 'invalid'.

Apparently they had tried to charge my card several times, never contacted me as the telephone number that was on file was incorrect, and I never received notice this was happening until the collections notice.

I have spoken to several customer service reps at NYSC (###-###-####), they promised to follow up with me, and I haven't received any response back. The last rep I spoke to wanted to charge me a cancellation fee.Desired Settlement: The employee seems to have botched the cancellation on NYSC's end, through no fault of my own.

I am expecting that the charges be nullified, and the collections request revoked, since my membership was cancelled in July.

Business

Response:

We apologize for any inconvenience. We have reached out to the member by email. We do not show there was a request to cancel the membership in July but we can confirm that the member's billing information was marked as invalid on 7/**/15. The member billed for August, September and October monthly dues of $29.95 as well as the $39.95 Annual fee. The membership was cancelled due to non-payment on 10/**/15. The member had spoken to a Member Services representative on 1/**/16, who offered to settle the debt in collections for a payment of $29.95. If the member requested to cancel on 7/**/15, there would have been a $29.95 cancellation fee billed on 8/**/15. Please refer to the attached the membership agreement. We can settle the debt of $129.80 for a payment of $29.95.

Review: This is in reference to NYSC at [redacted]. I could not find this on the list of NYSCs in NYC. I joined NYSC in March with a core membership and a personal training membership. The personal training membership was a 3 month contract. At one point there was an issue with not having my credit card on file because I had to cancel my card and get a new one. I paid for these months where they couldn't obtain my card. I ended up having to cancel my membership because of a slipped disk in my back. I ended it with a doctors note in late June but tried to get in contact with the club in May by calling the customer service hotline. There I was told that I had to speak to the [redacted] at [redacted] and that they would put me in touch with her. In the meantime I tried contacting her myself with no luck. When I finally met with the [redacted] and cancelled my membership, the [redacted] said I still owed money for my personal training membership for the month of June because the contract apparently gets renewed if you don't cancel it (something I was never aware of), but I had been trying to cancel it for a month but could not get in touch with the [redacted], and in the meantime couldn't even participate in the personal training because of my back and because my personal trainer left NYSC. I get calls twice a day from NYSC asking me to pay for that personal training session that never occurred and that I never wanted. I paid for 3 personal training sessions and got 3 personal training sessions. I will not pay for a 4th.Desired Settlement: I would like NYSC to stop calling me twice a day asking me for money that I do not owe them. I paid them for time when my card was invalid but I do not want to pay them for a session that never happened, especially when I was trying to cancel for so long and couldn't reach the [redacted] to make it happen. The contract said 3 month personal training session. I paid for 3 months worth of sessions and had 3 sessions. I do not want to pay for the 4th that never happened and I want NYSC to stop calling me.

Review: Sports club has allowed other member to charge my credit card for their membership/classes ect. Gave them access to my account because they had the same first name only!!! Had to make several calls to get this resolved. Finally received a refund after costumer service reps told me that they couldn't see any charges and I had to continue to ask to speak to a [redacted]. When I asked to cancel my membership they said they would. The membership was not cancelled I continued to be billed. I call again, I'm told they can't find me in their records. Someone had changed the spelling of my last name so I couldn't gain access. Then was told I must go into location to cancel. The [redacted] I spoke to at location said he couldn't help me and I needed to call. Keep getting the run around am unable to cancel for months now.Desired Settlement: I would like my membership cancelled!! And since I could bring them to court over fraud charges I don't see why this shouldn't be cancelled without more extra cost to me.

Do not join New York Sports Club. They are running a scam. They tell you that you can cancel at any time, and then when you go to cancel they don't know how to cancel your membership. Not only that, the employees tell you that the manager is the only one who can cancel the membership and that you have to come into the gym when the manager is working. I had to tell my credit card company to stop allowing them to charge my card. To make things worse, they continually call me and tell me that my credit card is not going through. I reiterate to them to cancel my membership and they refuse to cancel. I don't know who has the golden key to cancel my membership, but they don't make themselves easily available. Watch out!

Review: I have been trying to cancel my NYSC gym membership for over 2 weeks now but find that I am getting the run around. I have been trying to cancel this membership due to poor service and unsanitary conditions at the gym. I find that several of the gyms that I frequent especially the [redacted] and [redacted] sites to have dirty bathrooms, many times without towels, paper towels, hot water, and dirty steam rooms and saunas. I was diagnosed with a [redacted] several weeks ago and I believe it was due to the NYSC gym. Due to this I have been trying to cancel the account since the beginning of October- Passport account #[redacted]. I have gone to several clubs asking to meet with a manager and have been told "the manager is at this location or the manager is at that location". Finally today I met with a manager at [redacted] and was told to go to the gym where I signed up which is the [redacted] location in Queens. I went to that one this evening around 6 and was told that they are gone for the day. I do not have a lot of time to chase a manager in order to simply close out my account. I have been a member for several years and no longer have a contract so it should be a simple process but it does not seem to be. I was also given the phone number to do so over the phone at ###-###-#### but have not been able to get through after calling several times. All I would like is for my account to be closed out.Desired Settlement: I have been trying to cancel this account for two weeks now. All I want is for this account to be fully closed out before I accrue further charges.

Business

Response:

Good Day,

I have cancelled [redacted]' membership effective 10/** as he already paid for October dues. No further billing will take place.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you so much for all of your help it's greatly appreciated!! I've been getting the run around from NYSC for over a month. I'm glad to know that it's finally over!

Sincerely,

Review: Buyer Beware.I had a one-year membership at the [redacted] NYSC. It ended at the end of 2013. I moved at the same time, and had no wish to start anther membership.On January *, 2014, I received a call from someone saying they represented NYSC and that they needed updated credit card info for me. The call was unexpected and so rude that I assumed it was a phishing attempt. I called the [redacted] branch of NYSC immediately to speak to the [redacted], [redacted], and said someone pretending to be from NYSC was trying to get personal info from me, specifically an "updated credit card number." That was when I learned that my annual membership had in fact ended in December, not November, as I had supposed. So I was perfectly happy to pay the extra month I owed - December - on the phone, via the [redacted]. But [redacted] then told me I also owed money for another two months, January and February (bear in mind I made this call on the [redacted] of January). He said I also had to pay a cancellation fee. For a membership whose 12 months had ended the previous month. I did not understand.News to me:Not only is one required to cancel a membership that has ostensibly ended, but one can only do so one month in advance. So now I was considered a member, in arrears, for January and February. The NYSC had appparently been trying to automatically bill my card. But I had canceled the card they had on record, for an unrelated security concern. Hence the collection call.I had received no email or phone call at the time my annual membership came to an end to remind me or to inform me that I was automatically enrolled in a monthly membership from then on. I received no notice that I would be billed for additional months. Unless you actively cancel (for which you are penalized), they keep automatically billing your credit card.On the phone that day I paid the cancellation fee, and the month I owed. [redacted] agreed to waive the additional months for which I had no idea I was going to be billed, after hearing my strong objections. I asked for a copy of that day's billing receipt, and thought that would be the end of it. In the meantime I received two more collection calls, and an email from a main branch of NYSC, demanding payment. Bank records showed that the payment discussed with [redacted] had already gone through. I was very upset by the collection calls, as I have excellent credit, and very concerned that this will affect it.It took weeks - and dozens of emails to [redacted] - to receive a copy of the signed receipt of payment from [redacted], but at last he did inform me in writing that my membership was canceled, and on January [redacted] I received that receipt, signed and countersigned by [redacted] and myself.I thought it was over. But on Febrary [redacted] I received an email from NYSC saying they had received "updated billing information" for me but that my card had bene returned and that I owed $135.???I responded by email immediately, to the address provided, and I cc'd [redacted], explaining that I had paid an outstanding $78.95 plus $13.99 cancellation.I have not received a response. On February [redacted] called the 877 number provided, but after spending 25 minutes on hold, gave up and started to write this complaint. I am astounded that the New York Sports Club is still allowed to operate negative billing like this after hundreds of complaints.Desired Settlement: I would like a letter from the NYSC stating that no monies are outstanding from me to the NYSC.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding New York Sports Club (All Locations) has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: To Whom It May Concern:I signed a six month contract with New York Sports Club to receive one personal training session a month. The contract states that the contract will expire on 9/**/14 and that I must give 30 days notice to cancel or I will be billed on a monthly basis until I give 30 days notice. I informed the gym that I would like to cancel on 8/**/2014 (30 days prior) and they said I cannot cancel until 9/**/14. I said, "well won't I be charged again in October?" They said, "yes." This is completely unfair and not what the contract states at all. How should I go about resolving this matter? Thank youDesired Settlement: I just want to end my contract on the date it expires.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding New York Sports Clubs has been resolved. The company has sent me an email informing me that my account was canceled and that I will not be billed again.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: New York Sports club is not letting me cancel my membership and is requesting that I pay them extra money. I cancelled my membership. They now keep calling me saying I owe them extra money and that they don't recognize I cancelled my membership. When I ask to cancel now, they transfer me to their membership service, which never picks up the phone. I was on hold for more than hour on at least 3 occasions and finally had to hang up. I left 2 complaints on the corporate website, but neither has been answered.I'm not sure how to properly cancel my membership since coming in to the gym didn't work, on the phone doesn't work, and contacting corporate doesn't work either.Desired Settlement: New york sports club needs to cancel my membership and fix my account so that I don't owe them any money.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was there on a free trial, and completed my free trial. Months later I get this bill claiming I am member.Desired Settlement: They should have to clean up what they lied about, I was never a member, so they put bad information on my credit files.

Business

Response:

Good Day,

Please find [redacted]'s signed membership agreement attached. The balance is valid.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Am I missing something? The wording is incorrect!

cut/paste: From them to me.

This is not an honest company at all. I thought that going through the Revdex.com to expose their fraud, so no one else can experience what has happened to me, but it truly seems like the only route is Small Claims Court.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

We have already provided a copy of [redacted]'s signed agreement. No further action will be taken on our part. If [redacted] is disputing the validity of the agreement, he needs to retain an attorney and have his attorney bring it to our legal department.

Thank you

Review: I have a membership with NYSC at their location at [redacted]. My membership started on 10/**/12 and was a 1-year agreement, with automatic month-to-month extension at the conclusion of the agreement. I called today (10/**/13) to cancel my membership, knowing that I am moving out of town and would need to cancel before the automatic extension happened at the conclusion of the 12-month agreement.

When I called on the phone, I was told that 30-day notification was required for cancellation, even if notification is provided prior to the expiration of the standard 1-year agreement. I reviewed the membership agreement on the phone with [redacted]. The agreement language does specify that 30-day cancellation notice is required if the membership is cancelled after the automatic month-to-month extension has already begun.

The agreement specifically says: "I understand that I may cancel my membership 30 days prior to the first anniversary of the contract start date. If I do not cancel my membership, it will continue month to month until I cancel it by (1) giving [redacted] 30 days written notice to the address set forth above or to [redacted], [redacted] and (2) giving full payment of any unpaid dues or indebtedness."

The agreement does not state that cancelling prior to the end of the contract will incur any additional fees nor does it imply that cancelling within 30 days prior to the end of the contract would implicitly extend the contract. When I called to cancel, I was told that I would need to pay an additional $27 for a portion of a month after 10/**/13. I complained and said this was unacceptable. I was told that New York law requires 30 day notification and does not allow a company to waive additional charges if a not-yet-activated contract is declared to be in effect.

I also explained that I am moving out of town. Initially, [redacted] told me that 30 days written notice is also required for cancellation based on change of residence. However, upon closer examination of the agreement, there are no conditions specifying that cancellation based on relocation requires advance nor written notice.

Eventually, [redacted] agreed to cancel my account based on my relocation with no additional charges. I had to complain sternly for this to happen. I suspect most other cancelling customers are charged additional fees. In cases similar to mine, they would be paying for membership extension even when they may be moving away and may be entirely unable to continue using the gym membership. If that is legal, it is a shame. Legal or not, it's unethical.Desired Settlement: NYSC and [redacted] should change this policy. If a member calls to cancel prior to the end of his/her membership, the company should not charge for additional time beyond the end of the contract. If such a request is only accepted exactly 30 days prior to the end of the contract (a dubious legal claim in my opinion), then that needs to be stated explicitly in the contract.

Business

Response:

Good Day,

TSI's legal team reviews all company policy to ensure adherence to the laws of the state the club is operating. The cancellation terms quoted to [redacted] were correct and abide by the state laws governing health clubs.

Thank you

Consumer

Response:

I do not wish to close the case as the business seems to think it has done no wrong. The business' opportunistic practice of overcharging customers continues. The case should remain open not for me but for the victims to come.