New York Sports Clubs

Review: I have been a sports club member for many years. I signed up for a new promotion that charges $19.95 a month instead of the $70 per month that I have been paying. The rate of $19.95 was supposed to take effect May *, 2015. It has not. I am still being charged $70. This fee comes directly out of my bank account. I have spoken to the manager Michael MANY times. First he told me that I would receive a refund check in the mail. That never happened. Now his story has changed. Today he said that the money would be credited back to my bank account. This has gone on for 3 months. This is completely unacceptable.Desired Settlement: $150 refund for the past 3 months

a monthly charge of $19.95 as promised

Business

Response:

Good Day,I apologize for any inconvenience. When changing membership types there is a fee. In order for the membership change to take affect that payment will have to be made. The members account requires payment for the membership change. No refund is due at this time.Tank you

Review: I've been a member of the WSC in Georgetown since 2012.I have attempted to cancel my membership for the past year. I was told that my membership was cancelled and no further action was required on my part. I was also told that I was no longer under contract and that I could cancel at anytime. This was not true. I am continued to be charged every month. At the beginning of the year, I'm charged 2 fees. 2 fees that no one can explain. Customer service says I'm charged a fee to secure my pricing for the next year. But the price goes up every year. There have been times in which my rate went up throughout the year without notice or explanation. The rate returned to the normal rate after a few months. I tried to reason and compromise by requesting a credit towards the $19.99 month to month membership. Nothing has taken place so far. There are never any managers available at the Georgetown location. They front desk associates take down your info and it never makes it to a membership consultant or to a manager. I was told that I was signed up by someone who is no longer with the location, maybe not the company. I was told he signed up multiple people and their referrals for his own benefit and he made adjustments to our accounts and services that no one at the location could explain. He told us that it was a promotion. I once visited the location and needed to verify my information to receive a new keycard. My address and contact information was incorrect. That's when the membership consultant told me that I was signed up by someone who was known for doing shady things.

Anyway, I've moved past that. I have reached out to customer service via the support line and waited over 40 mins on hold t speak to someone, no resolution. I hung up and tried the email option. I work long hours so my free time is extremely valuable. I've and requested a cancelation and nothing has happened. I'm still being charged for a service that I do not want or use. I read through my contract and I'm starting to wonder if I misinterpreted something. Did I sign up for a lifelong contract? I did use the membership less than 5 times this year because I was in the area and my bank statement showed that I paid for it. No managers we available during the times that I visited the gym.

I am requesting a refund of all fees and charges since my contract ended. Please help me. I know it sounds like a lot but I no longer want the membership, I'm not under contract, I've requested a cancellation and was told that I would be charged anymore when I was able to speak to customer service. I am still being charged.

I do not have the exact dates that I've contacted WSC.Desired Settlement: I would like a refund. If there are months that I used the service, I do not need to be refunded for those months out of fairness. I would like to cancel my membership, close my account. There is a chance that I would re-join WSC under their month to month services. That would be better for my lifestyle. Thank you.

A refund for all fees for January 2014-December 2015= $1,580.35

January 2014-December 2014: $778.25

January 2014: $39 and $59.95

February 2015: $59.95

March 2014: $59.95

April 2014: $59.95 per month

May 2014: $69.45 (from may 2014 membership went from $59.95 to 69.45, no one at Georgetown location could explain why.

No charge for June and July 2014 (requested cancelation online, assumed account was canceled).

In August of 2014, I was charged $179.85.

September 2014 $59.95

October 2014 $63.40

November 2014 $63.40

December 2014 $63.40

January 2015-December 2015 = $802.10

January 2015: $41.30 and $63.40

February 2015: $63.40

March 2015: $63.40

April 2015: $63.40

May 2015: $63.40

June 2015: $63.40

July 2015: $63.40

August: $63.40

September: $63.40

October: $63.40

November: $63.40

December: $63.40

Business

Response:

We apologize for any inconvenience. The member was enrolled on 10/**/12 with a 12 month commitment period. After the membership surpasses the commitment period the membership will remain active until there is a request to cancel placed. I have attached the membership agreement for review. On 8/**/14 we received a request to cancel the membership through email. We responded to the request by advising that we are unable to process cancellations through email and to visit the club or call Member Services. I have attached this correspondence. Since 8/**/14 we have received no further communication from the member. We have no record of the member speaking to a Member Services representative by phone. We have no record that the member visited the club to cancel with a manager. We did not receive a certified letter to request to cancel the membership which is outlined in the membership agreement. Since the membership was still active, I have processed a cancellation. There is a required 30 day notice to cancel but I waived the 30 day notice and cancelled the member with no further billing. We have billed the member $63.40 each month for the membership dues and every January first for the $39.99 Rate Lock Maintenance fee. There is no refund warranted at this time since we have no record of the member's request to properly cancel. If the member has documentation of a prior request to cancel, we would be happy to review for a refund.

Review: After a 2 hour hold, I spoke with an agent names [redacted] about a $160 charge on my card. My card was stolen, I updated that card in June an authorized a charge of 53.50. I called multiple times to make sure my information was updated. They assured me it would be charged, it was not charged. I spoke to them multiple times about charging my card, they were made aware they were only authorized to charge 53.50 on my account. New york sports club dropped the ball and decided to chagre me 160 at once which I was assured tima and time again by the company would not happen. [redacted] the representative blatantly lied and said they attempted to collect dues on July *. I call my bank charles schwab who confirmed, New Yorkl Sports club never chrged the card at the time they clained they did. They then proceeded to charge $160 which was NEVER authorized. I updated my information over 2 months prior, when they realized they did not do their job of chrging the card, they quickly chraged multiple months all at once which they were never authorized to do. They lied and said they attempted to charge it in July, [redacted] clearly said they never attempted a charge. [redacted] refused to allow me to speak to a [redacted] multiple times and said she was as far as this compliant would go. I asked to be transferrred to the cancellation department, she refused saying she spoke with a [redacted] ( but she would not allow me to) that my membership could not be cancelled. This is not a way to treat a member it is absolutely appaling.Desired Settlement: Removal of $160 charge and calling me to set up anjother arrangement . This is due to the negligence of NYSC, I updated my card on time it should have been charged on time. I should not be forced to back pay because NYSC dropped the ball and then lied about it placing the blame on anone but themselves.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: I signed up for a membership at NYSC and received a complimentary personal training (PT) session. The trainer suggested signing up for a 6 month PT membership. I inquired about early termination fees (which appeared to be $150) and said that because of this fee I was not interested. Same day I received a text from the trainer saying that he talked to the PT manager and the club membership consultant and they agreed to waive the termination fee. So I got signed up for a 6 month PT membership. Two months later I moved to a different neighborhood. I asked my trainer if he would be able to train me at NYSC in my new neighborhood. He said, sure, he just needed to get authorized in their system. In the next 3 weeks, I kept asking my trainer if we could continue training. At last, he said the PT manager did not give him the necessary approval to be able to train me at the new location. I called the membership consultant and she promised to set me up with a new trainer and assured me that I would be able to use the missed sessions (which otherwise would be lost). I had 2 sessions with my new trainer (who appeared to be the PT manager) before he informed me that he was no longer with NYSC. I called the membership consultant again. At that time I paid for 8 sessions, out of which I used 2. I either wanted a refund and my membership cancelled or a new trainer and an opportunity to use my remaining sessions. She promised that the new PT manager would give me a call but he never did. I called the membership consultant again, left several messages, never heard back from her. One time I was instead transferred to the club manager, who informed me that it was impossible to set me up with a trainer at my new location. He said he did not know anything about agreements regarding sessions I paid for but could not use. He said that in order to cancel my PT membership I should call customer service and pay a termination fee. He claimed to not know anything about the promise I was given to have the fee waived.Desired Settlement: I want to have my personal training (PT) membership cancelled without early termination fees as I was originally promised. I also want to get a full refund for the PT sessions that I was not able to use because of the club's / its trainers' fault - 2.5 months of PT membership as of Aug *, 2014.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: We had arranged a birthday party for my 6 yr old daughter. The theme of the party was " Dance Party". We invited 16 children with parents. We were asked in advance to supply a list of my daughters favorite songs and what games she likes to play. When we arrived for the party, we were told by the 2 party coordinators that all was ready and we were all going to have a great time. It ended there. The 2 coordinators clearly were unprepared for the event. We were brought through the gym facility into a room that had no music or lights available. There were 10 adults, 2 coordinators and a group of children standing around in a uncomfortable silence. There were no games prepared, and at one point my wife was in the middle of the room playing with the children while the 2 coordinators tried to get there I-phones to plug into the music system for some type of sound. They told us there was no WIFII available. They played Simon Says and Limbo with the kids. It was at that time we also realized they had not 1 of my daughters songs to play or her special Birthday song she picked. We went back to another room which WE decorated, had cake and left. Aside from the total embarrassment, when we asked our daughter later that night how she liked her Party and she said, 10%. She had fully noticed there was no music and none of her special songs were played. She also wanted to know why they played baby games and didn't dance at the party.

We had called the next day to complain. We were told it would be looked into and we would be called back. NEVER have they called us back! We have spoken to them only due to US calling them back. We're were told that they agreed the party was a disaster and that one of the coordinators was no longer working for them. Basically you get stuck in there vortex of( one person has to talk to that person, we will call you back, I'm no authorized to say, We will get someone to call you back, there's nothing we can do) . We are this point wanting to forget the whole thing and I'm looking to cancel my gym membership and have been told I can cancel for $150 dollars! I'm a new member and have been there 2 months. We said we couldn't believe they want to charge us $ 150 dollars to cancel and once again the girl gave us the classic "I'll call u back"!Desired Settlement: Looking to just walk away from club and not paying a $150 cancellation fee or additional charges on my credit card

Consumer

Response:

At this time, I have been contacted directly by New York Sports Clubs regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I was contacted a few days ago. They are requesting me to once again to call another number if I want to cancel my membership. This is a number I have already called in the past where the person I talk to wants to charge me $150.00 to cancel my membership. I think it is totally unfair, unreasonable and not acceptable as I've stated before.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: I have been erroneously charged for a six month Personal Training Membership. I have fulfilled a six month training membership which concluded the end of September 2014. My account shows past due of $356 for personal training for the month of October. The managers were advised to put my account on a freeze for three months (as is allowed). Their were several conversations about the end date. And, in fact, they first cancelled it end of August and I had to advise that the six month contract ended at end of September. After being considerate and giving them the last month of September which I had agreed to, they still made an error and put an end date of October **, 2014, which makes it seven months. Several phone calls, e-mails, voice mails and personal conversations with managers and after e-mails to membership services (you can never leave a message for member services as hold time for a couple of calls was over 30 minutes, have had no results and no response. They are fully aware of the situation and I would like a resolution to the matter. I have advised my credit card company that this should not be put through and they have marked my account and so far [redacted] has not allowed it. My concern is that when I make a payment to my card for my balance, that NYSC will [redacted] that as payment for Personal training I have not consented to for the month of October, 2014. Please note that my general membership is fully paid up and I have no issue with that. I have a regional membership which means I can go to any of the gyms in the New York area. When I do this, I am always stopped at the front desk and it is announced I am in arrears, which is inaccurate and embarassing.Desired Settlement: To clear my account of stating I have a past due account on training sessions.

Review: the promised for a month free membership and they charged my credit card.Desired Settlement: I would like to charged removed from my credit card.

Business

Response:

Good Day,

[redacted] initiated a charge back through her credit card company for the $49 on 12/**. We are unable to process any refunds while payments are in dispute. [redacted] can continue to work through her credit card company or remove the dispute and contact Member Services at ###-###-#### to resolve.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: NYSC seems to have contracts in Perputity. I have paid for my one year membership in full but continued to be billed with out any notification.Desired Settlement: I am requesting a refund of the two months I was illegaly billed. A total of $ 129.90.

Business

Response:

Good Day,

[redacted] has decided to bring this to small claims court. We will resolve this matter in court.

Thank you

Review: Hi signed up for a "30 days for $30" pass with New York Sports Club that described itself as the following on the NYSC website: "trial membership" & "non-fee programs and services are included in trial memberships, as space allows." That would include taking classes. But for the five days that I used this trial membership, I was repeatedly told by a club rep. that I could not take classes with the 30 day pass even though I had confirmed with the corporate office that I could. Even when a class had more than enough space, I was told that I could not take a class.

The entire reason that I signed up for this trial membership was to take classes so not being able to do so really didn't make it worth it for me. After explaining this to a [redacted], I was told that I'd be able to receive a refund of $30 since the trial membership really wasn't was promised on the website. After repeated efforts with the [redacted], corporate office, etc. I still have not received my refund and am being told that it's not possible. I know that $30 isn't alot of money but this really is bad customer service and I don't feel like I should have to forfeit that money because I was repeatedly given erroneous information.Desired Settlement: I would like to get a refund of $30. Thank you very much!

Business

Response:

Good Day,

Can you please provide the following:

email used to purchase Trial Pass

Club location that did not allow for use of classes

Name or type of class that you were trying to register for

Thank you!

Consumer

Response:

In response to the NYSC's questions, please see below:

1) email used to purchase Trial Pass: [redacted]

2) Club location that did not allow for use of classes: [redacted]

3) Name or type of class that you were trying to register for: they would not allow me to sign up or be wait-listed for any class.

Thank you,

Review: On July **, 2014, I cancelled my membership at the New York Sports Club. I had cancelled within the contractual 10 days. When I spoke to [redacted] to cancel, she had mentioned that the $65 I had paid in cash would be refunded almost immediately, to the credit card number on file. [redacted] told me that the sales people at her club take the cash and register me on their own credit cards. After waiting a week, I called back to check the status of my refund. I was unable to get in touch with [redacted] for days. With my boyfriend and many friends who attend the New York Sports Club, they would tell me she was in her office but would never be available to speak with me to rectify the issue. I left many messages with her. After 2 weeks, I spoke with [redacted] at the front desk. She mentioned that the contract stated that it may take up for 4 weeks for a refund and to call back then. So I waited the 4 weeks, On Sunday, August **, I called them back. I spoke with [redacted] who was very helpful. He said that he would take care of the situation as soon as possible and to call back in a few days to follow up. I called that Tuesday, September *, 2014 to speak with [redacted]. It is September **, 2014. I have then been unable to speak with anyone who can help me with the situation. I have left my phone number with a message every time I made a call.Desired Settlement: I would like to receive my refund immediately.

Business

Response:

Good Day,

I apologize for the inconvenience. I have escalated this event to a [redacted] and a refund will be submitted.

Thank you.

Review: January *, 2015

To Whom It May Concern,

I would like to use this letter to express my dissatisfaction with the NYSC- Staten Island. I joined this branch in August 2014 after being offered what I thought as an excellent deal. The sales representative told me that I would pay an initial fee of $99.00 for the month of August, a subsequent fee of $39.99 per month for September and October, and effective November *, 2014- I would be charged $15.00 per month for 8 months. I was charged the full $39.99 for the months of November 2014, December 2014, and January 2015 which I found odd so I called the gym on this date (1/*/2015).

When I called to inquire about this charge I was informed by a billing representative named [redacted] that there was no such thing as a membership costing $15.00, and what the membership salesperson probably did was sign me for a full membership and under false pretenses intend to freeze my account for a $15.00 per month charge. I was informed that freezing my account would disable me from using the gym all together so I don’t know why this would be offered as an option.

I also have a personal training membership which is $69.99/ month. To be honest, the only reason I signed up for this gym was because I believed I would be getting an amazing deal from employee [redacted], whom I was informed no longer works for the company. This gym is more than 20 minutes from my home. I live within a walking distance of [redacted] but I signed up for NYSC –Staten Island because I received great reviews. I am absolutely disgusted by this scam, because that’s what it is and anyone else who joined during the month of August with this former employee is probably facing similar billing charges.

When I asked for a refund for my personal training session I was informed that I cannot receive one since I did not cancel within the 30 day window – My account is billed on the [redacted] of every month. I find it highly appalling that I will still be charged for services from a gym that I am highly unsatisfied with for being 2 days late in my request.

I did request via telephone to have my membership cancelled and was informed by [redacted] that I would have to pay a final fee of $4.28 as well as the $69.99 personal training membership at the next billing cycle (2/*/2015). I am asking that these charges be reversed as I no longer wish to have any further affiliations with the NYSC or use any services.

I would appreciate a follow-up to this email.

Thank you,

[redacted]Desired Settlement: I would like the gym to refund me for the $69.00 personal training membership charge for the month of February as well as reverse the $4.28 final due fee to be collected.

Business

Response:

Good Day,This issue was handled by our member services team on 1/**/2015 and no fees were assessed.Thank you.

Review: I have been a member of New York Sports Club for over 5 years. I have purchased my membership in the [redacted] location. Last week I went to the gym to find out they have closed, apparently since July. No notification about closing the facility was communicated to me. I am in their data base and receive promotional email from the NYSC on a regular basis but never anything about closing my gym.

When I call to request for the cancellation of my membership, I also requested to get reimbursement for the time the facility has been closed since not only they did not send any notification about closing the facility but they continued charging my credit card.

The customer service representative I got, [redacted], told me that they could go ahead and cancel my membership but could not do any refunds. I requested to speak with her [redacted] and she totally refused to put me through. I waited for over 10min, put me on hold several times just to come back and say "is there anything else I can do for you?"… every time I would request to talk to her [redacted], I would be put on hold and get the same sentence from her: "is there anything else I can do for you…?"!!! like she wasn't listening.. I am not sure what kind of instructions do customer service people from NYSC get but this is not certainly treating customers with respect and acknowledging their needs! This same scenario kept going on for about 5 times until I got tired, which I think was their goal.Desired Settlement: Refund the 3 months NYSC charged my credit card even after my gym has closed -$52.06/month

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: I went to NYSC to cancel my membership for my wife and myself over a year ago. I had fraudulent activity on my credit card which they blocked my card and issued a new one. I recently began getting calls from NYSC collections department to update my credit card on file. I am currently in South America and can not call the corporate office as that is the only office that can close my account as we both had corporate accounts. I went to my local Forest Hills club with a written letter as indicated in the contract to cancel the membership of 53.00 US x2 back in early november of last year. This is when I began a new consulting job and would spend most of my time out of country. I went to the local club and they said "ohh you must cancel with our corporate office" I was ok with that, however the girl at the front desk, "Don't worry about it I can fax it over [redacted]" and I was shocked as this was the first time someone at that club was nice to me. I said to the effect "so we are all set than" she responded "yep". The conversation was something to that effect not verbatim as this was over a year ago. I contacted customer service vial email as I can not call 800 numbers and explained the situation. I even mentioned I am in south america and so forth. The response I received via email was "Dear [redacted],

Thank you for contacting Town Sports International, Inc. We value your business and we are sorry to hear that you are considering canceling your membership. Your membership is currently in a month to month term. In accordance with your membership agreement, all cancellation requests require a 30 day notice period.

If you have any confirmation of the original confirmation request, we will need it to confirm your previous attempt at cancellation.

Please Note: We are unable to cancel your membership via email. If you decide to cancel your membership, please contact us Monday - Friday: 8:30am - 6:30pm at ###-###-#### for your available options.

Thank you,

Member Services

Town Sports International, Inc.

NYSC, BSC, PSC, WSC

###-###-####

Clearly I have to prove to them that I gave the girl at the front desk a letter and that she would take care of it ? How can I prove that ? The otis is always on the business never the consumer. How can I provide proof of this ? When I have a representative from their company say they will take care of it I perhaps poor me assume that their word is good enough. If they couldn't do that than I should have been informed that she couldn't do it, not act as if she could and do nothing. Now I am nearly 1300 dollars in the hole with this. Health Clubs are notorious for billing errors, and problems. Formerly working with the Attorney Generals office I can attest to Health Clubs being a leader in complaints due to billing. Furthermore why would the rep email me back and 800 number to call when the entire world knows you can not call 800 numbers from out of country. The rep in the email didn't say "[redacted] I will look into it". Simply the response was you have proof ? no? than you lie and that is a sick sick mentality and form of consumer treatment. the response simply outraged me and this is why I am officially filing this complaint. In my professional opinion these tactics are an act of consumer fraud and its not surprising that another health club is doing the old "rope a dope" with billing.Desired Settlement: I would like a refund of my club dues of the 53. some od cents x2 from November of last year as in my humble opinion a verbal statement (in the state of NY) is a contractual agreement. If I was told they would take care of it and cancel the membership than In NYS that is a contractual obligation to void and null my membership. It is absurd that they wouldn't take the time to look into it just respond "we need proof" or if you would like to cancel your membership you can't do it via email you must call an 800. I clearly stated I was out of country. Perhaps and I hope this complaint falls on the desk of someone competent within the company and rectify the matter with the consumer is not always right, but we can't rope a dope every consumer. If they attempt to call bluff than how I know that when I walked in with a letter to cancel my membership that they can't do that at the club and would have to do it through corporate (which they said they would via fax). I don't think that is stated anywhere that I could ever conjure up that as a story. Also please if someone states they are out of the country please do not provide an 800 number, educate the staff that it is insulting to do this.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].Sincerely,[redacted]

Review: New York Sports Club on [redacted] in New York City, NY charged me for two months of trainer charges following the termination of the trainer. The trainer was terminated for reasons unrelated to me. He did call me to inform me that his employment was being terminated and someone from the club would call me about the training. I told him I was not continuing. This can be confirmed by my trainer for the first five months of my six month agreement, [redacted] My training agreement was for a six month period. The young man who was terminated just so happened to be terminated as he and I had completed the number of sessions I was due (once a week). He told me that someone would call me from the club. No one called. I spoke with the [redacted], [redacted], and he tried to be helpful but only got back to me to tell me he was leaving as the [redacted]. I then spoke with [redacted] in the sales department in place of a [redacted], and he assured me that the [redacted] would call me, which he did and again nothing was done. I did get a call from another trainer saying that he was assigned me as a client for one or two sessions, and I explained to him what the situation was and he was surprised. He too said someone would call me.

The [redacted] cancelled my card from the Club so that I would not incur another charge. When he did that he cut off my gym payment of $79. He said not to worry that I can come to the gym while he straightens out the problem. So for a couple of weeks I had no problem entering the gym. Then one Sunday evening the young man at the front desk tells me I owe $479 (or something close to this number). He could not explain what the charge was for exactly. But I am not allowed to go into the gym. So I gave up. My brother told me that I should report this, and so I am. I would like to go back to that gym as it is the closest to my apartment -- convenience makes a difference. But the same time, I do not want to give them by business.Desired Settlement: Refund of training money or delivery of the training sessions.

Explanation of what the current balance is for that they say I owe them?

Thank you.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].Sincerely,[redacted]

The NYS in Hoboken is dirty, filled with broken equipment and fake trainers. After being members for less than a month we wanted to cancel - we paid all the dues including s cancelation fee, even though they advertise the membership to be monthly. After canceling my membership the club claimed that we had an outstanding balance - which we did not - and continued to call us and harass us. Their member services reps are extremely unhelpful and instead of trying to listen and take action to remediate the situation they were extremely rude. I am now pursuing legal action against this club for harassment. Stay away!

Review: I signed up for a 6 month Personal Trainer sessions. I signed the contract in March and was told that it would only be an additional charge of 59.00 Dollars a month. We are in October and I am still being charged for personal Trainer sessions. The Trainer who was training me was fired back in July and he didn't inform me that the contract that I signed still continues after the six months unless you go in person to cancel the sessions. When I went to the branch to confront them on the charges they told me there was nothing they could do for me. They refused to refund my money back to my account. They told me that I should have canceled it. I then proceeded to tell that my contract that was signed was only suppose to be for 6 months. They refused to honor it. I am highly upset at the fact that they made it seem like it was my fault that I should have known better and to suck it up and eat the charges. I found them to be horrible at how they run there business with false advertising and that it's unfair that they can't honor the mistake that was done on their part and reimburse the customer. I don't intend on continuing my services with this gym.Desired Settlement: I would like to be reimbursed for the charges that I lost out on from my bank account. Solely based on their mistake that they refuse to honor that was not properly explained to me initially when I did the sign-up for the sessions.

Business

Response:

Good Day,

Please find a copy of [redacted]' signed agreement attached. The agreement specifies the terms of the Personal Training Membership including the cancellation process. No refund is due.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I tried to upgrade my membership from premier to passport, but was told that there would be a $49.95 fee that was never disclosed to me in the membership sign up process, nor was it listed in the contract I signed.Desired Settlement: To enable me to upgrade or cancel my membership without being charged a fee.

Business

Response:

We apologize for any miscommunication. You can certainly upgrade your membership from the Premier to the Passport but the fees to change are valid. This information would not be listed in your membership agreement. The agreement you signed is for your Premier membership. If you change to the Passport, you are enrolling into a new membership and would need to sign a new agreement. Your local club would be able to provide the information regarding the change, the cost and able to process the change.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The pdf file you have transmitted that includes your response is corrupted and not readable. Please resend.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for any miscommunication. We do not provide the cost to change/enroll to a new membership in your membership agreement. Changing your membership is the same as enrolling into a new membership. If you are a current member and you wish to change your membership, we would not charge a cancellation fee but we would charge a enrollment fee and annual fee. The cost to change your membership is determined by the current rates and promotions.Your Premier membership was cancelled on 9/**/15 and a full refund was processed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: 1. I sold my house in June and told the BSC club in Wayland I was moving in July. They told me to come back the week I was moving and they would cancel membership. When I came back they say I needed to give 30 days notice. That's just not right.

2. My son also canceled and I'm still being charged $20 a month. The GM of the club (Jonathon?) told me I need to provide documentation that I cancelled? How does one provide documentation that I cancelled? He told me he was trying to help get it resolved but clearly he/[redacted] do the gym membership scam- keep charing you until you notice then ask for documentation.Desired Settlement: I need to recover the $20 charge for six months and the $50 addl mth I was charged= $170.

Business

Response:

Tell us why here...We apologize for any inconvenience. Our records show that Martin requested to cancel on 7/**/**. There is a 30 day notice term for cancellation therefore the membership was cancelled effective 8/**/**. The member had a final payment of $33.86 on 8/*/** which is a prorate for the 21 active days. We have no record of a prior request to cancel the membership. As a goodwill gesture, I have refunded today the $33.86 prorate back to the card ending [redacted]. [redacted] ([redacted]) has been cancelled effective 12/**/** and a refund was processed for $99.75 to the card ending [redacted]. This refund includes Conor’s membership dues from 8/[redacted] to 12/*/**.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In Dec. 2013, I cancelled my membership because of poor customer service. I cancelled it though the headquarters. After cancellation, I started to receive emails from the local location at [redacted]. I was communicating with [redacted]. [redacted] looked into the matter and confirmed that my account was closed. He advised that he would work it out with the headquarters to close out my account and retract any fees that were incurred, wipe my balance to zero and close out the account. Furthermore, he said that if I receive any phone calls from the headquarters, I was to ignore the same because it would take a week or two for the final cancellation to take effect. I have emails confirming his words.

A week ago I received a notice from a collection agency stating that my account is overdue and payment is required.

I have written proof that from the Third Avenue branch that was account was settled and to be closed and that no monies were required. Hence, I was shocked to receive this notice.

I ask that New York Sports Club honor its commitment and waive the balance from the account and cease sending me collection notices.Desired Settlement: I ask that New York Sports Club honor its commitment and waive the balance from the account and cease sending me collection notices.

Business

Response:

Good Day,

The amount owed was not any further billing, it is the December [redacted] dues that were returned by [redacted]'s bank + a late fee of $9. All TSI memberships require 30 days notice to cancel. If [redacted] cancelled in December as stated, she would be responsible for this payment. The debt is valid.

Thank you

Review: FedEx'ed a letter to TSI Customer Service requesting to cancel my Personal training membership, they responded to the letter via email, asking me to mail in a physical letter.

I could not get them to understand that I Overnighted a letter,, they RESPONDED to it via Email,, yet, they were still saying I needed to send in another letter.

This fulfilled my contract by notifying them 30 days in writing, but yet they continued to bill me. [redacted] has blocked the charges from the [redacted] location, and now the TSI website shows I have a balance due, and I'm afraid they will take me to collections.

I have ALL RECORDS of the emails from TSI proving my caseDesired Settlement: I want them to officially cancel my Personal training contract, and wipe out all past due charges from my account.

Once again, I am very happy with my general membership, and do not want this cancelled,, I only want my PERSONAL TRAINING membership cancelled and all charges cleared from my account

Business

Response:

Good Day,

[redacted] has a signed Personal Training agreement which has been attached. We advised him several times to contact Member Services to cancel with the $150 + 30 day notice which was not done-this cannot be processed via email. We have cancelled his Personal Training; however he is responsible for the past due balance of $138.00.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Per my Contract, I DID CANCEL IN WRITING WITH A 30 DAY NOTICE AND NOT BY EMAIL, as i've stated SEVERAL times to [redacted]

Please see the attached FedEx proof of Delivery for my LETTER to [redacted] (the address listed on my contract to cancel) (not email) to [redacted]

It should also be proof that since [redacted] CONTACTED ME about why I was cancelling (see my original attachments), that this should be further proof my letter to cancel was received and acknowledged by [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

A request has been submitted to clear the past due balance in the amount of $138.00 for [redacted]'s Personal Training Membership. The Personal Training Membership has been cancelled with no further billing.

Thank you