New York Sports Clubs

I joined the NYSC in December 2014 pursuant to a a promotion they then had on offer. I paid a $119 membership fee and was to be charged $29.95 per month for each succeeding month. The contract discloses no cancellation charge nor does it indicate that there would be an annual renewal fee. Today, December **, 2015, I called to cancel the account and was just informed that I would be charged a renewal fee of $39.95 and a cancellation fee $29.95. This is nothing less than fraudulent. I regret ever having joined NYSC particularly since the club was perpetually dirty, overcrowded and/or with various parts closed or under construction.

Review: I was a happy member of the NYSC gym next to my work place for about 8 months. At some point during the 9th month I left my position in [redacted] and moved away; so now I will no longer be needing my membership to this NYSC gym. I called NYSC and told them, they said "OK, we'll charge you for month 9 (even though I didnt use the gym) then freeze your account until your one year contract runs out so you'll be charged a mere $15 monthly instead of the usual $79 but you wont be able to use the gym" I said OK. after 3 months of being charged $15 and not using their facilities, I assumed it was finally over. Absolutely NOT! now they charge me $79 again! (today 9/*/13) I called them immediately. I demanded an instant cancellation! the person I spoke to was [redacted], she said I would have to wait 3 more months to cancel my membership since a frozen account does not count as months fulfilled on my contract even though I was previously told I could just freeze my account til my contract expired. the cancellation was another $150 In all, I have paid $270 while not using the gym nor having the facilities available for me to useDesired Settlement: I just want my cancellation fee reimbursed $150

Business

Response:

Good Day,

Memberships can be cancelled with a proof of relocation 25 miles from any TSI operated club. Please provide a document showing that the relocation was within these parameters and I will be happy to refund any dues posted after the date of relocation. Please make sure the documentation is dated to show the relocation time frame.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I was crystal clear in my description of the complaint when I indicated that my position was no longer in [redacted], hence, it was no longer convenient for me to utilize your many times hazardous facilities. Every single time I attended the gym multiple tread mills would be broken, this would result in long lines which also made it inconvenient for me to use the facilities. I did call NYSC regarding the freeze at which point I was told that my membership would NOT be extended during a freeze period. I was told on the call that this call may be recorded, I suggest you include an attachment of my phone conversation.

Good Day.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,

[redacted] was presented with a copy of the freeze notice including a link to the terms and conditions. No refund will be provided. The commitment period was not fulfilled. TSI memberships do not auto cancel and cannot be cancelled while on freeze. If [redacted] wishes to pursue this further, my recommendation is to contact his attorney.

Thank you

Review: I've been a member of the WSC in Georgetown since 2012.I have attempted to cancel my membership for the past year. I was told that my membership was cancelled and no further action was required on my part. I was also told that I was no longer under contract and that I could cancel at anytime. This was not true. I am continued to be charged every month. At the beginning of the year, I'm charged 2 fees. 2 fees that no one can explain. Customer service says I'm charged a fee to secure my pricing for the next year. But the price goes up every year. There have been times in which my rate went up throughout the year without notice or explanation. The rate returned to the normal rate after a few months. I tried to reason and compromise by requesting a credit towards the $19.99 month to month membership. Nothing has taken place so far. There are never any managers available at the Georgetown location. They front desk associates take down your info and it never makes it to a membership consultant or to a manager. I was told that I was signed up by someone who is no longer with the location, maybe not the company. I was told he signed up multiple people and their referrals for his own benefit and he made adjustments to our accounts and services that no one at the location could explain. He told us that it was a promotion. I once visited the location and needed to verify my information to receive a new keycard. My address and contact information was incorrect. That's when the membership consultant told me that I was signed up by someone who was known for doing shady things.

Anyway, I've moved past that. I have reached out to customer service via the support line and waited over 40 mins on hold t speak to someone, no resolution. I hung up and tried the email option. I work long hours so my free time is extremely valuable. I've and requested a cancelation and nothing has happened. I'm still being charged for a service that I do not want or use. I read through my contract and I'm starting to wonder if I misinterpreted something. Did I sign up for a lifelong contract? I did use the membership less than 5 times this year because I was in the area and my bank statement showed that I paid for it. No managers we available during the times that I visited the gym.

I am requesting a refund of all fees and charges since my contract ended. Please help me. I know it sounds like a lot but I no longer want the membership, I'm not under contract, I've requested a cancellation and was told that I would be charged anymore when I was able to speak to customer service. I am still being charged.

I do not have the exact dates that I've contacted WSC.Desired Settlement: I would like a refund. If there are months that I used the service, I do not need to be refunded for those months out of fairness. I would like to cancel my membership, close my account. There is a chance that I would re-join WSC under their month to month services. That would be better for my lifestyle. Thank you.

A refund for all fees for January 2014-December 2015= $1,580.35

January 2014-December 2014: $778.25

January 2014: $39 and $59.95

February 2015: $59.95

March 2014: $59.95

April 2014: $59.95 per month

May 2014: $69.45 (from may 2014 membership went from $59.95 to 69.45, no one at Georgetown location could explain why.

No charge for June and July 2014 (requested cancelation online, assumed account was canceled).

In August of 2014, I was charged $179.85.

September 2014 $59.95

October 2014 $63.40

November 2014 $63.40

December 2014 $63.40

January 2015-December 2015 = $802.10

January 2015: $41.30 and $63.40

February 2015: $63.40

March 2015: $63.40

April 2015: $63.40

May 2015: $63.40

June 2015: $63.40

July 2015: $63.40

August: $63.40

September: $63.40

October: $63.40

November: $63.40

December: $63.40

Business

Response:

We apologize for any inconvenience. The member was enrolled on 10/**/12 with a 12 month commitment period. After the membership surpasses the commitment period the membership will remain active until there is a request to cancel placed. I have attached the membership agreement for review. On 8/**/14 we received a request to cancel the membership through email. We responded to the request by advising that we are unable to process cancellations through email and to visit the club or call Member Services. I have attached this correspondence. Since 8/**/14 we have received no further communication from the member. We have no record of the member speaking to a Member Services representative by phone. We have no record that the member visited the club to cancel with a manager. We did not receive a certified letter to request to cancel the membership which is outlined in the membership agreement. Since the membership was still active, I have processed a cancellation. There is a required 30 day notice to cancel but I waived the 30 day notice and cancelled the member with no further billing. We have billed the member $63.40 each month for the membership dues and every January first for the $39.99 Rate Lock Maintenance fee. There is no refund warranted at this time since we have no record of the member's request to properly cancel. If the member has documentation of a prior request to cancel, we would be happy to review for a refund.

Review: I have been a sports club member for many years. I signed up for a new promotion that charges $19.95 a month instead of the $70 per month that I have been paying. The rate of $19.95 was supposed to take effect May *, 2015. It has not. I am still being charged $70. This fee comes directly out of my bank account. I have spoken to the manager Michael MANY times. First he told me that I would receive a refund check in the mail. That never happened. Now his story has changed. Today he said that the money would be credited back to my bank account. This has gone on for 3 months. This is completely unacceptable.Desired Settlement: $150 refund for the past 3 months

a monthly charge of $19.95 as promised

Business

Response:

Good Day,I apologize for any inconvenience. When changing membership types there is a fee. In order for the membership change to take affect that payment will have to be made. The members account requires payment for the membership change. No refund is due at this time.Tank you

Review: I have been a member of New York Sports Club for a number of years now. I have always held them in high regards, until now. Unfortunately, I had to have surgery back in November. When I first started feeling unwell, I contacted them regarding this and put my membership on freeze. Needless to say it costs $15 a month to put an account on freeze, which is a bit asinine. I am still unable to go to the gym. I have somehow been charged full amount from March through June. I called and they said my account was off freeze and they can not reimburse me for the past 4 months even though I have never stepped foot inside one of their gyms. I am not medically cleared to work out. They said they don't care if it's a medical reason and I am forced to pay the full amount regardless.Desired Settlement: I want to be credited back $236 for the past 4 months that I have been charged even though I have not used their product due to medical reasons.

Business

Response:

Good Day,I apologize for any inconvenience. The account came off of freeze in Feb meaning the member was responsible to pay full dues starting March. If the member can provide a confirmation detailing that the account should not have come off of freeze we can request a refund. The account is currently on freeze for 1 year. No refund is due at this time. Thank you

Review: I get a call from phone number ###-###-#### for the first time on 01/**/2016. The person claims they are with NY Sports Clubs and informs me my credit card information is not valid. They then ask for a credit card number. I did not feel comfortable giving my credit card number to a complete stranger, so I informed the person at the time I would go into my local NY Sports Club and update the information with a valid credit card. I went in a few days later, and had the credit card updated by a person at the front desk. I then get a call from the same phone number on 02/**/2016 informing me I need to update the information. I told them I had already done it. Then on 02/**/2016 I receive another phone call. I pick up, but they hang up on me. On 02/**/2016 I receive another phone call from a person. I had informed them I updated my credit card information a couple weeks ago and for them to stop calling and harassing me. Before I was able to finish, the person on the phone hung up on me. I called again to complain about how I was treated and decided to cancel my membership because of the continuing harassment by NY Sport Club after having resolved the issue, the rude experience of the person I spoke with, and the lack of communication from my local NY Sports Club to I am assuming corporate office. I then get transferred from the billing department to the customer service department where I speak with a [redacted] who gives me the ID number [redacted]. I ask to cancel my membership. He informs me there will be a $29.99 membership cancelation fee that’s in my contract. I then ask to speak with a manager. Without putting me on hold, he directly informs me the manager is busy and will call me back later, which at the time I did not believe to be true and even said so to [redacted]. I ask for the manager’s name and ID number. He then places me on hold so he can talk to the manager and informs me the manager’s name is Michael and his ID number is [redacted]. He then informs me the manager will call me back. I ask why he can’t talk to me now if he was able to talk to you. He then tells me the manager is busy assisting other members, which I did not believe since he was able to speak with the manager himself, but I gave him the benefit of the doubt. [redacted] informs me the manager will call me later. I go to my local NY Sports Club and speak with someone at the desk. I ask to speak with the manager to cancel my membership. He then goes to the back and speaks with the manager. He then proceeds back to the front and tells me he can cancel my membership. I ask to speak with the manager again. Again he goes to the back and the manager comes out. I believe the manager’s name might have been Michael. He then accuses me of arguing with him, when all I am doing is simply stating the facts to him how I have been poorly treated by NY Sports Club, from the people I spoke with on the phone, to the person at the NY Sports club, how I just felt like a number to them. He did not say anything. He then proceeded to assist me with the cancelation. He had informed me that my phone conversation with [redacted] was in the system and it has said I refused to pay the cancelation fee. He could not cancel my membership due to what was written in the computer because it said that the manager Michael (ID number [redacted]) had to call me back first. I found this whole process ludicrous. I simply took the time to walk over to my local NY Sports Club wanting to cancel my membership, and because Michael (ID number [redacted]) did not call me back, I cannot cancel my membership. I thanked the manager for his assistance. I waited till 4:30pm EST, and no one called me back. I called the customer service number and received an automated message stating the sports club is official closed. Their hours of operation are Monday through Sat or Sun I believe till 6:00pm. Here I was calling at 4:30pm EST and they were saying their open till 6pm. I do not know what type of business NY Sports Club is running, but they show no care for their customers, they needless harassed me, and on top of that they do not care about my business, and make me feel like I am just another number to them.Desired Settlement: I want NY Sports Club to stop calling me and harassing me. I gave them my updated credit card information. I also would like my membership canceled. I refuse to pay the $29.99 cancelation fee due to the harassment by NY Sports Club and the emotional distress they have caused me.

Business

Response:

We apologize for any inconvenience. We apologize for the calls the member was receiving from our billing department. We do show that the member updated the billing information on 2/**/16 at the club. We have an automatic billing system and at the time the member updating the billing we were still attempting to collect the balance on the prior card. This then caused a balance until 2/**/16 when the system attempted to collect again. We understand the member was transfered to Member Services on 2/**/16 and spoke to [redacted] who did provide the correct information due to the membership terms there is a $29.95 cancel fee. [redacted] had processed this cancellation while on the phone with the member. On 2/**/16 Member Services Supervisor Michael had contacted the member and agreed to waive the cancellation fee as a courtesy. The cancellation is set for 2/**/16 with no further billing.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: January *, 2015

To Whom It May Concern,

I would like to use this letter to express my dissatisfaction with the NYSC- Staten Island. I joined this branch in August 2014 after being offered what I thought as an excellent deal. The sales representative told me that I would pay an initial fee of $99.00 for the month of August, a subsequent fee of $39.99 per month for September and October, and effective November *, 2014- I would be charged $15.00 per month for 8 months. I was charged the full $39.99 for the months of November 2014, December 2014, and January 2015 which I found odd so I called the gym on this date (1/*/2015).

When I called to inquire about this charge I was informed by a billing representative named [redacted] that there was no such thing as a membership costing $15.00, and what the membership salesperson probably did was sign me for a full membership and under false pretenses intend to freeze my account for a $15.00 per month charge. I was informed that freezing my account would disable me from using the gym all together so I don’t know why this would be offered as an option.

I also have a personal training membership which is $69.99/ month. To be honest, the only reason I signed up for this gym was because I believed I would be getting an amazing deal from employee [redacted], whom I was informed no longer works for the company. This gym is more than 20 minutes from my home. I live within a walking distance of [redacted] but I signed up for NYSC –Staten Island because I received great reviews. I am absolutely disgusted by this scam, because that’s what it is and anyone else who joined during the month of August with this former employee is probably facing similar billing charges.

When I asked for a refund for my personal training session I was informed that I cannot receive one since I did not cancel within the 30 day window – My account is billed on the [redacted] of every month. I find it highly appalling that I will still be charged for services from a gym that I am highly unsatisfied with for being 2 days late in my request.

I did request via telephone to have my membership cancelled and was informed by [redacted] that I would have to pay a final fee of $4.28 as well as the $69.99 personal training membership at the next billing cycle (2/*/2015). I am asking that these charges be reversed as I no longer wish to have any further affiliations with the NYSC or use any services.

I would appreciate a follow-up to this email.

Thank you,

[redacted]Desired Settlement: I would like the gym to refund me for the $69.00 personal training membership charge for the month of February as well as reverse the $4.28 final due fee to be collected.

Business

Response:

Good Day,This issue was handled by our member services team on 1/**/2015 and no fees were assessed.Thank you.

Review: New York Sports Club on [redacted] in New York City, NY charged me for two months of trainer charges following the termination of the trainer. The trainer was terminated for reasons unrelated to me. He did call me to inform me that his employment was being terminated and someone from the club would call me about the training. I told him I was not continuing. This can be confirmed by my trainer for the first five months of my six month agreement, [redacted] My training agreement was for a six month period. The young man who was terminated just so happened to be terminated as he and I had completed the number of sessions I was due (once a week). He told me that someone would call me from the club. No one called. I spoke with the [redacted], [redacted], and he tried to be helpful but only got back to me to tell me he was leaving as the [redacted]. I then spoke with [redacted] in the sales department in place of a [redacted], and he assured me that the [redacted] would call me, which he did and again nothing was done. I did get a call from another trainer saying that he was assigned me as a client for one or two sessions, and I explained to him what the situation was and he was surprised. He too said someone would call me.

The [redacted] cancelled my card from the Club so that I would not incur another charge. When he did that he cut off my gym payment of $79. He said not to worry that I can come to the gym while he straightens out the problem. So for a couple of weeks I had no problem entering the gym. Then one Sunday evening the young man at the front desk tells me I owe $479 (or something close to this number). He could not explain what the charge was for exactly. But I am not allowed to go into the gym. So I gave up. My brother told me that I should report this, and so I am. I would like to go back to that gym as it is the closest to my apartment -- convenience makes a difference. But the same time, I do not want to give them by business.Desired Settlement: Refund of training money or delivery of the training sessions.

Explanation of what the current balance is for that they say I owe them?

Thank you.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].Sincerely,[redacted]

Review: I went to NYSC to cancel my membership for my wife and myself over a year ago. I had fraudulent activity on my credit card which they blocked my card and issued a new one. I recently began getting calls from NYSC collections department to update my credit card on file. I am currently in South America and can not call the corporate office as that is the only office that can close my account as we both had corporate accounts. I went to my local Forest Hills club with a written letter as indicated in the contract to cancel the membership of 53.00 US x2 back in early november of last year. This is when I began a new consulting job and would spend most of my time out of country. I went to the local club and they said "ohh you must cancel with our corporate office" I was ok with that, however the girl at the front desk, "Don't worry about it I can fax it over [redacted]" and I was shocked as this was the first time someone at that club was nice to me. I said to the effect "so we are all set than" she responded "yep". The conversation was something to that effect not verbatim as this was over a year ago. I contacted customer service vial email as I can not call 800 numbers and explained the situation. I even mentioned I am in south america and so forth. The response I received via email was "Dear [redacted],

Thank you for contacting Town Sports International, Inc. We value your business and we are sorry to hear that you are considering canceling your membership. Your membership is currently in a month to month term. In accordance with your membership agreement, all cancellation requests require a 30 day notice period.

If you have any confirmation of the original confirmation request, we will need it to confirm your previous attempt at cancellation.

Please Note: We are unable to cancel your membership via email. If you decide to cancel your membership, please contact us Monday - Friday: 8:30am - 6:30pm at ###-###-#### for your available options.

Thank you,

Member Services

Town Sports International, Inc.

NYSC, BSC, PSC, WSC

###-###-####

Clearly I have to prove to them that I gave the girl at the front desk a letter and that she would take care of it ? How can I prove that ? The otis is always on the business never the consumer. How can I provide proof of this ? When I have a representative from their company say they will take care of it I perhaps poor me assume that their word is good enough. If they couldn't do that than I should have been informed that she couldn't do it, not act as if she could and do nothing. Now I am nearly 1300 dollars in the hole with this. Health Clubs are notorious for billing errors, and problems. Formerly working with the Attorney Generals office I can attest to Health Clubs being a leader in complaints due to billing. Furthermore why would the rep email me back and 800 number to call when the entire world knows you can not call 800 numbers from out of country. The rep in the email didn't say "[redacted] I will look into it". Simply the response was you have proof ? no? than you lie and that is a sick sick mentality and form of consumer treatment. the response simply outraged me and this is why I am officially filing this complaint. In my professional opinion these tactics are an act of consumer fraud and its not surprising that another health club is doing the old "rope a dope" with billing.Desired Settlement: I would like a refund of my club dues of the 53. some od cents x2 from November of last year as in my humble opinion a verbal statement (in the state of NY) is a contractual agreement. If I was told they would take care of it and cancel the membership than In NYS that is a contractual obligation to void and null my membership. It is absurd that they wouldn't take the time to look into it just respond "we need proof" or if you would like to cancel your membership you can't do it via email you must call an 800. I clearly stated I was out of country. Perhaps and I hope this complaint falls on the desk of someone competent within the company and rectify the matter with the consumer is not always right, but we can't rope a dope every consumer. If they attempt to call bluff than how I know that when I walked in with a letter to cancel my membership that they can't do that at the club and would have to do it through corporate (which they said they would via fax). I don't think that is stated anywhere that I could ever conjure up that as a story. Also please if someone states they are out of the country please do not provide an 800 number, educate the staff that it is insulting to do this.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].Sincerely,[redacted]

Review: On July **, 2014, I cancelled my membership at the New York Sports Club. I had cancelled within the contractual 10 days. When I spoke to [redacted] to cancel, she had mentioned that the $65 I had paid in cash would be refunded almost immediately, to the credit card number on file. [redacted] told me that the sales people at her club take the cash and register me on their own credit cards. After waiting a week, I called back to check the status of my refund. I was unable to get in touch with [redacted] for days. With my boyfriend and many friends who attend the New York Sports Club, they would tell me she was in her office but would never be available to speak with me to rectify the issue. I left many messages with her. After 2 weeks, I spoke with [redacted] at the front desk. She mentioned that the contract stated that it may take up for 4 weeks for a refund and to call back then. So I waited the 4 weeks, On Sunday, August **, I called them back. I spoke with [redacted] who was very helpful. He said that he would take care of the situation as soon as possible and to call back in a few days to follow up. I called that Tuesday, September *, 2014 to speak with [redacted]. It is September **, 2014. I have then been unable to speak with anyone who can help me with the situation. I have left my phone number with a message every time I made a call.Desired Settlement: I would like to receive my refund immediately.

Business

Response:

Good Day,

I apologize for the inconvenience. I have escalated this event to a [redacted] and a refund will be submitted.

Thank you.

Review: I have been a member of New York Sports Club for over 5 years. I have purchased my membership in the [redacted] location. Last week I went to the gym to find out they have closed, apparently since July. No notification about closing the facility was communicated to me. I am in their data base and receive promotional email from the NYSC on a regular basis but never anything about closing my gym.

When I call to request for the cancellation of my membership, I also requested to get reimbursement for the time the facility has been closed since not only they did not send any notification about closing the facility but they continued charging my credit card.

The customer service representative I got, [redacted], told me that they could go ahead and cancel my membership but could not do any refunds. I requested to speak with her [redacted] and she totally refused to put me through. I waited for over 10min, put me on hold several times just to come back and say "is there anything else I can do for you?"… every time I would request to talk to her [redacted], I would be put on hold and get the same sentence from her: "is there anything else I can do for you…?"!!! like she wasn't listening.. I am not sure what kind of instructions do customer service people from NYSC get but this is not certainly treating customers with respect and acknowledging their needs! This same scenario kept going on for about 5 times until I got tired, which I think was their goal.Desired Settlement: Refund the 3 months NYSC charged my credit card even after my gym has closed -$52.06/month

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].

Sincerely,

Review: the promised for a month free membership and they charged my credit card.Desired Settlement: I would like to charged removed from my credit card.

Business

Response:

Good Day,

[redacted] initiated a charge back through her credit card company for the $49 on 12/**. We are unable to process any refunds while payments are in dispute. [redacted] can continue to work through her credit card company or remove the dispute and contact Member Services at ###-###-#### to resolve.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hi signed up for a "30 days for $30" pass with New York Sports Club that described itself as the following on the NYSC website: "trial membership" & "non-fee programs and services are included in trial memberships, as space allows." That would include taking classes. But for the five days that I used this trial membership, I was repeatedly told by a club rep. that I could not take classes with the 30 day pass even though I had confirmed with the corporate office that I could. Even when a class had more than enough space, I was told that I could not take a class.

The entire reason that I signed up for this trial membership was to take classes so not being able to do so really didn't make it worth it for me. After explaining this to a [redacted], I was told that I'd be able to receive a refund of $30 since the trial membership really wasn't was promised on the website. After repeated efforts with the [redacted], corporate office, etc. I still have not received my refund and am being told that it's not possible. I know that $30 isn't alot of money but this really is bad customer service and I don't feel like I should have to forfeit that money because I was repeatedly given erroneous information.Desired Settlement: I would like to get a refund of $30. Thank you very much!

Business

Response:

Good Day,

Can you please provide the following:

email used to purchase Trial Pass

Club location that did not allow for use of classes

Name or type of class that you were trying to register for

Thank you!

Consumer

Response:

In response to the NYSC's questions, please see below:

1) email used to purchase Trial Pass: [redacted]

2) Club location that did not allow for use of classes: [redacted]

3) Name or type of class that you were trying to register for: they would not allow me to sign up or be wait-listed for any class.

Thank you,

Review: NYSC seems to have contracts in Perputity. I have paid for my one year membership in full but continued to be billed with out any notification.Desired Settlement: I am requesting a refund of the two months I was illegaly billed. A total of $ 129.90.

Business

Response:

Good Day,

[redacted] has decided to bring this to small claims court. We will resolve this matter in court.

Thank you

Review: 1. I sold my house in June and told the BSC club in Wayland I was moving in July. They told me to come back the week I was moving and they would cancel membership. When I came back they say I needed to give 30 days notice. That's just not right.

2. My son also canceled and I'm still being charged $20 a month. The GM of the club (Jonathon?) told me I need to provide documentation that I cancelled? How does one provide documentation that I cancelled? He told me he was trying to help get it resolved but clearly he/[redacted] do the gym membership scam- keep charing you until you notice then ask for documentation.Desired Settlement: I need to recover the $20 charge for six months and the $50 addl mth I was charged= $170.

Business

Response:

Tell us why here...We apologize for any inconvenience. Our records show that Martin requested to cancel on 7/**/**. There is a 30 day notice term for cancellation therefore the membership was cancelled effective 8/**/**. The member had a final payment of $33.86 on 8/*/** which is a prorate for the 21 active days. We have no record of a prior request to cancel the membership. As a goodwill gesture, I have refunded today the $33.86 prorate back to the card ending [redacted]. [redacted] ([redacted]) has been cancelled effective 12/**/** and a refund was processed for $99.75 to the card ending [redacted]. This refund includes Conor’s membership dues from 8/[redacted] to 12/*/**.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On March **, 2015 I re-joined New York Sports Club in [redacted], [redacted]. I agreed to pay a fee of 106.90. My card was swiped and I was told the charge did not go through. I swiped and signed a second time. The next day I discovered that the fee of 106.90 was debited from my account twice. I have communicated in person and via email with the club manager, [redacted] who acknowledges the double charge, and claims that the credit was issued. One month later, I still have not received my refund. This was confirmed by my bank, who has also filed a dispute. [redacted] suggested that I contact the corporate office for assistance, but the 800 number on my key tag refers me to the website and disconnects the call. I feel that I have given the company an ample amount of time to resolve this, with no success.Desired Settlement: I simply want a refund of 106.90.

Business

Response:

Good Day,I apologize for any inconvenience. If we can have a copy of the billing statement displaying the two charges of 106.90 we can request a refund for the overcharge. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have already provided a copy of my bank statement to [redacted] at the club. It was sent via email on multiple occasions. It's a very easy remedy, if NYSC would simply communicate with their on site management team. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Attached is my bank statement, clearly showing the double charge. I emailed this to the manager of the club on March **, who acknowledged the mistake and took aim to correct it to no avail. The hoops I've been required to jump through in order to get my money returned is ridiculous and I should not have to be so inconvenienced continually.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Day,I apologize for any inconvenience. I have received a copy of the statement and requested a refund for the double charge of 106.90. Thank you.

Review: I tried to upgrade my membership from premier to passport, but was told that there would be a $49.95 fee that was never disclosed to me in the membership sign up process, nor was it listed in the contract I signed.Desired Settlement: To enable me to upgrade or cancel my membership without being charged a fee.

Business

Response:

We apologize for any miscommunication. You can certainly upgrade your membership from the Premier to the Passport but the fees to change are valid. This information would not be listed in your membership agreement. The agreement you signed is for your Premier membership. If you change to the Passport, you are enrolling into a new membership and would need to sign a new agreement. Your local club would be able to provide the information regarding the change, the cost and able to process the change.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The pdf file you have transmitted that includes your response is corrupted and not readable. Please resend.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for any miscommunication. We do not provide the cost to change/enroll to a new membership in your membership agreement. Changing your membership is the same as enrolling into a new membership. If you are a current member and you wish to change your membership, we would not charge a cancellation fee but we would charge a enrollment fee and annual fee. The cost to change your membership is determined by the current rates and promotions.Your Premier membership was cancelled on 9/**/15 and a full refund was processed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: NYSC will not allow me to cancel my month-to-month gym membership via email. I work through normal business hours and my office is not near a NYSC branch, so I cannot easily go in to terminate in person. I sent an email requesting to terminate on January *, 2015 (expecting 30 days notice - not a problem). I sent a second email to follow up a week later. I finally got a response on January **, 2015 telling me that I cannot cancel via email. The email said I can call the main [redacted] number for options, but the hold time is over 10 minutes with no estimate. This is difficult to manage during a busy workday. It is 2015 - I can join online, I can change / upgrade online, I can freeze online. Why can I not cancel online? By making it difficult to cancel, the club is inconveniencing members, which may result in their collecting additional months' fees.Desired Settlement: Allow members to terminate via an online or email method. No issues with the 30 day notice, that is a normal business practice, but it should not be so difficult to terminate. Not in 2015.

Business

Response:

Good Day,I apologize for any inconvenience. I see that your membership was cancelled with a future balance due today. I have adjusted the cancellation to end effective 1/**/2015 with no further balance due.Thank you.

Review: I signed up for a year contract with NYSC in August and was told that my fee would be $74.99 a month for a year. On January *, 2015, NYSC at [redacted], deducted $39.99 from my bank account in addition to the $74.99 monthly fee. This was a hidden fee that was never explained to me or addressed, and it took me completely by surprise. When I signed up I asked many times if there were any hidden or extra fees and I was continually reassured that all I would ever pay was the monthly $74.99. I called the business and spoke with a [redacted], [redacted], and explained the situation and she said that the $39.99 is a fee every member pays because it "ensures that your monthly fee will never go up." She refused to credit me back the money they took from my account. This business lied to me and took advantage of the trust I gave them with my financial information. They refused to refund me my money and charged me an expensive fee that I had no knowledge of and had never been warned about. I never even received an email or a phone call explaining this charge. It was just automatically deducted from my bank account on January *, 2015.Desired Settlement: $39.99

Business

Response:

Good Day,Please find [redacted]'s signed agreement attached that explains the $39.99 rate lock fee. This is not a hidden fee and is expressed on the agreement she signed.Thank you.

Review: I cancelled my membership on October **, 2014. Nonetheless, I was charged the full membership amount for November. After 5 calls I was told this was settled and was due to computer issues and is now resolved. I was improperly charged again. Despite 3 promises to follow up by the [redacted] at the [redacted] location, she never did and did not resolve the issue. I called corporate and the representative declined to give me to supervisor (it takes on average a 20 minute hold to speak to someone). The agent, [redacted] was dismissive and unhelpful putting me on long holds and then telling me no supervisor is available. She promised [redacted] would follow-up (a supposed [redacted]) and he never did.Desired Settlement: Written apology

Cancel the account as requested and never improperly bill me again.

Consumer

Response:

At this time, I have not been contacted by New York Sports Clubs regarding complaint ID [redacted].Sincerely,[redacted]