New York Sports Clubs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1) I NEVER met with Kira S[redacted] to review my request. This is simply NOT TRUE.2) NO ONE informed me about a 45 day cancellation notice, either verbally or by written notice. I did not sign any contract confirming that I knew about this cancellation policy.3) NYSC has no record of my cancellation because the person I spoke with on the phone about my desire to join for 2 months only, DID NOT mention it. I was not informed that I had to explicitly cancel my membership.4) NYSC: Why would I have proof of prior request to cancel when your representatives DID NOT TELL me I had to cancel 45 days in advance???[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Day,I apologize for any inconvenience. No refund is due at this time. If the member wishes to cancel the account, it can be canceled with no further billing. Thank you

We apologize for any inconvenience. We have reached out to the member by email. We do not show there was a request to cancel the membership in July but we can confirm that the member's billing information was marked as invalid on 7/**/15. The member billed for August, September and October monthly...

dues of $29.95 as well as the $39.95 Annual fee. The membership was cancelled due to non-payment on 10/**/15. The member had spoken to a Member Services representative on 1/**/16, who offered to settle the debt in collections for a payment of $29.95. If the member requested to cancel on 7/**/15, there would have been a $29.95 cancellation fee billed on 8/**/15. Please refer to the attached the membership agreement. We can settle the debt of $129.80 for a payment of $29.95.

We apologize for any inconvenience. We have no documentation that shows the member requested to downgrade the membership. The member has a signed agreement for the Passport membership and this is the only agreement on file. If a downgrade was completed, the member would have paid a fee to downgrade,...

there would be a new signed agreement, there would be notations in the account and we have no information. The member called Member Services on 9/**/15 regarding his online account information so he could update his billing and never mentioned the change in membership. On 9/**/15 the member updated the billing information and paid the monthly dues of $74.99. The member contacted Member Services on 1/**/16 stating that in August 2015 there was a request to downgrade the membership. We advised the member that we had no record of this request. The member requested to cancel and we advised we would waive the 30 day notice and cancel effective 1/**/16 with no further billing, which we have. The member proceeding to contact the club the same day and spoke to the Fitness Manager William P[redacted] who advised the same information. Since there is no documentation of the member's request and there was no membership change attempted or completed, there is no refund warranted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 That is what I was told in the email, a copy of which I  sent to you, from your manager and then the amount owed doubled.  This is a sign of a company with any degree of truthfulness?  Sorry, I neither trust nor will do business with NYSC and will do everything I can to make certain that the word is spread.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We sincerely apologize for the overcharge. This was a club error. Until Oleksandra updates her card information, your billing information is on the account, but in a invalid state. Due to a club error, your billing information was charged in error again.  We have taken additional measures to make sure this does not happen again, and again, we apologize for any inconvenience.

Good Day,I apologize for any inconvenience. We have no record of a refund being submitted or processed. If the member sends the refund confirmation or the email we can request a refund for the requested charge.Thank you

Good Day.I apologize for any inconvenience. It was a company decision to close that specific facility. No refund is due at this time. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:NYSC refuses to corporate in resloving this matter. They are double charging their customers with the initiation and annual fees for changing their "non-contractual" plan. They are leading false advertisements and misleading the public because these fees should be named for what they really are--  contract fees, not initiation and annual fees. I urge the City to investigate their fee policies.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] has contacted the Member Services department for Town Sports International directly to resolve her account since opening this Revdex.com Complaint. During this time, TSI and Renee have agreed that she owes her dues payments for May, June and July 2016 totaling $89.97. We will ensure calls...

to collect are stopped, upon receipt of payment for the unresolved past due balance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Sir,Memberships WERE cancelled, both of them, in the request that we sent. Either remediate the situation or we will be pursuing other legal actions, including a declaratory judgment against your parent corporation. We have already filed a complaint with the New York Attorney General's office and the [redacted]' Attorney General's office.We believe that our circumstance was part of a system of continuing fraud by your company. Please remediate immediately, or we will continue to pursue other actions.[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have no record that either member requested to cancel in May. In order to resolve this situation amicably, we cancelled both memberships immediately. Each member has a $39.95 cancellation, but were billed $54.95 on 7/*/17. As a courtesy, we have refunded the $15.00 difference for each member....

Without any record of a prior request to cancel, we would not provide any further refund.

We have spoken directly with the member. We agreed to credit $12.95 toward the balance and there is now only a $7.00 balance on the account. The member will be calling to make a payment for the $7.00 balance.

We only have one record of the member contacting Member Services which is on 3/**/16. We understand the member states that he called Member Services several times before but was unable to speak with a representative. We have record that the member requested to cancel the membership on 3/**/16.There is a 30 day notice to cancel therefore the membership is effectively cancelled as of 4/**/16. We have waived the $15 late fee as a courtesy and the member currently has a balance of $39.99. As stated in previous responses this balance is valid. If the member could provide record that he spoke to a Member Services representative or visited the club prior to 3/**/16, we could certainly review to waive the March dues. If the member cannot provide any record the balance stands and would be due. We have provided this information several times. We consider this issue settled and there is no further response needed unless new information is provided.

Good Day,I apologize for any inconvenience. The account came off of freeze in Feb meaning the member was responsible to pay full dues starting March. If the member can provide a confirmation detailing that the account should not have come off of freeze we can request a refund. The account is...

currently on freeze for 1 year. No refund is due at this time. Thank you

Good Day,The Rate Lock Fee is charged to all members that are active on January [redacted] and is used to maintain the rate for the life of the membership. This fee is described in the agreement.Please see attached file.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:
  I have already provided a copy of my bank statement to [redacted] at the club.  It was sent via email on multiple occasions. It's a very easy remedy, if NYSC would simply communicate with their on site management  team. Sincerely,[redacted]

Good Day,Issue was resolved.  Thank you for the feedback.

Revdex.com:
NYSC corporate office has since contacted me in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]