Niantic, Inc.

Niantic is the company associated with Pokémon goEvery month there are community days where we can encounter a shiny form of a Pokémon and the event is from 2-5pm on a certain dayWell September’s community day I had a shiny chikorita on my screen at 4:when I took the screen shot on my phone the time had changed to 4:and when I caught the Pokémon it had just turned and the Pokémon that was once shiny turned regular.I sent several emails back and forth with niantic based on these issues and was bounced around to multiple people all telling me the same thing they are sorry and blah blah and the one gave me two items to my account to “make up for it” it’s ridiculous I have half a mind to sue for misrepresentation! After the last person I talked to also told me they cannot change the status of my chikorita from regular to shiny, even tho I have photos to prove that I wasn’t pulling there leg, I asked what can be changed and how will it be different for future since it was bull t

year old son's account and nephew's account were terminated without causeWe play together in person, driving around to different locations and are well known in our communityTheir accounts have legit played since around July There has been absolutely no spoofing or 3rd party logins or anything that breaks Terms of ServiceI've submitted multiple tickets and ban appeals to Niantic, but they simply state they will not discuss this matterThey play on my old cell phones since they are too young to have their ownMy phone serves as a wifi hotspot and we all play togetherThey are unwilling to repair this situation or respond with anything besides a canned pre-written responseThis is absolutely devastating to these kids to have worked so hard leveling up their characters for a year to have it wiped away and accused of cheating when they play fairThere is also money on the accounts, I believe around 10,gold which is worth a lot of real moneyLastly, they both had rec

Niantic owns Pokemon GoI've made over $in the app purchasing coins for game play items for my daughter and nephewAt this time neither of them can log inI followed the trouble shooting suggestions on their websiteAccording to my research I think their accounts have been bannedIf that's true Niantic never notified them in the app or by email that was the caseI've sent repeated requests via their website to find out what the problem was and requested refunds for the unused coins and have yet to receive a response! I can't find a working customer service number eitherI can't believe a company servicing these many customers doesn't have a reliable method for helping customers especially those who paid for in app purchases! I can't believe it's legal for the company to take your money and then deny you access to the account so your unable to use what you purchasedWith the amount of money I've spent and the fact that the two accounts have made the large purchases they h

OmegaV6Dominus 34m So me and a whole bunch of friends are having loading, freezing, catch rate, fleeing, and sign in issues… and there’s no way to contact an actual person over at nianticAre they *** lazy or just greedy? Anyway… I’ll start with the loading and sign in issueLoad times since this last forced update have been really badFull strength signals and high speed loads, are now taking mins or so… If we can successfully log in that isAfter about mins it pops up with the sign out and sign back in which doesn’t help at allStill very slowLeading to the next issue, lagging and freezingThe issue with lagging and freezing is new to meI am a new player but it just seems horrible and my friends say it wasn’t ever this badWe’ll go into battles, raids or just to catch wild Pokemon and the lag from throwing to catching, escaping or them fleeing is just, ugh! 80% of the time because of the lag you’ll miss the throw because it’ll veer off, releasing from some random sp

Used their product (Pokémongo) for a total monthsApplication stopped functioning in my townI informed the business of the issueI received a canned responseHave filed numerous complaints with no response over the course of the last monthsThe response I did get said that they were aware of the issue but did not have a time line to fix itI have invested over 6,hours in the app and it ceased to function as advertised by their app description of being able to "explore my town" because their data wrongfully labeled *** ** as an airportI have spent 6,hours leveling up and am no longer able to use the app as advertised until they fix itI would like for them to simply correct the geographical data to accurately represent the city boundary of *** ** and airport boundary correctly so that Pokemon will spawn within the city limits of *** ** as they have up until they utilized data from *** sometime around January 23rd

I have been dealing with this issue since Niantic did their last even "rock type Pokemon plus extra buddy candies" The issue is right after catching a few rock types my account for the second time is banned to the point I only get to see common junk Pokemon I.e rats, birds, and all the other basic common Pokemon I contacted the company and provided plenty of proof that I have no bots, hacks, or anything on my cell phone (iphone6) and my account is still not reverted back to normal

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I have spent $on virtual coins for the iPhone application Pokemon Go but my app has stopped working and I cannot access my purchasesAfter contacting the company multiple times over a month ago they would not respondMy Pokemon Go application was and is still broken and I still can not access my virtual itemsRecently they responded to one of my messages telling me that my account is now terminatedThis message came over a month after it stopped workingI have asked multiple times for an explanation but the company will not respond to meWhen I try to log in on the application it simply says it failed to load data and does not currently say and has never said it was terminatedI have also asked multiple times for a refund (before recieving their termination message) and all of my messages have been completely ignored

I made an in-app purchase on Pokemon GoThe App then used my purchased funds to buy in-game items that I did not purchaseI opened a complaint with NianticThey responded asking for more informationI have sent several emails over the last two months with absolutely no response whatsoever

Niantic, Inclisted our business as a stop on the Pokemon game without our consent or approval and now are refusing to remove our address from the gameWe have been inundated with people playing this game both during business hours and in the evenings and weekends when our staff and attorneys are here workingThe trespassers playing the game make our staff and clients uncomfortable and fearfulJust this morning, I had to ask three people who were blocking our front entrance to leave our propertyWe have asked multiple times to have our location removed from the game as we are a private business not open to the general publicNiantic refuses to comply with our requests

Bought a Bluetooth device from NianticIt doesn't work as describedThere is no number to call and they refuse to answer on open social media accounts

Niantic’s Pokemon Go is having “server issues” right now- that is, on top of not responding to any customer complaints via email, Twitter, Facebook, even iTunes doesn’t understand what’s going on! Anytime someone leaves a negative review on Google, what does Niantic do? They DELETE them...like a restaurant with a score of a flipping it upside down to say We have all spent in-app purchases in USD and now iTunes cannot refund us and Niantic is hiding in its tailStand up and say what’s really going on instead of having iTunes have to be the mean guys denying the refunds! Absolutely terrible companyCOMMUNICATE with your customers and audience

My Pokemon GO account was hacked twice last year and I sent multiple emails to both Niantic and the Pokemon Trainer Club regarding the issue and never received a response from either of themWhoever hacked my account changed/released my Pokemon and even used my one-time Pokemon trainer name change, and possibly used third-party appsThe new new "Shadowban" Niantic has now issued out to fight against third-party apps has now "banned" me from finding anything but common Pokemon apparently due to my account being possibly flagged from the hackerOnline sources states that if your account was flagged previously for any reason prior to the "Shadowban" you were "autolisted" into the "ban"Niantic hasn't notified me of why I'm supposedly "banned" or given me any warnings as I've not used any of the third-party apps in question such as Pokemon trackers like PokeMap or GPS-spoofing appsI even regularly report "spoofers" as I come across themYou cannot ban someone without warnings prior

Over of my pokemon in the pokemon go app randomly disapearedMultiple shiny pokemon as well as legendary pokemon, Ive reported the discrepency to the company, which involved lost property in a game and dispite giving a detailed description of the incident the company denies any responsability and is pretty muxh telling me oh wellI simply feel cheated/ robbed of my money due to losing many of the characters I spent money to obtainNiantics response was I clear lie or misleadingDue to the fact that a player can not select legendary and favorited pokemon for transfer and would need to be done individuallyI was in a trade the pokemon were there, gameCrashed when I re-opened the app I noticed all my pokemon gone ive spent over $in game purchases in order to collect these characters and they need to either be replaced or I need to be reimbursed

Pokemon Go product is filled with operational bugsThe game freezes, awards are not awarded, the complaints are not responded to beyond a generic message that often has nothing to do with your submissionCompensation, refund, or equal credit is not awardedGo Fest in Chicago is just a sample of the ongoing issuesThey do not stand by their product, but worst of all their customers

This is for Pokemon go, I have tried for over a week to try and resolve a issue with gaining access to my account with no help or response other than automated responsesI have done everything suggested by these automated reponses with no luckI have spent way too much money to be treated like thisI'm not looking for a refund, I just want access to what I've paid for

Horrible company - does not even deserve one starCompletely disregards private/personal space when setting up Pokemon Go gyms and completely ignores polite requests to remove said gyms even though cars (adults) are blocking neighborhood driveways, and walking through yards to catch fictitious characters

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The game they made Pokémon go they said gen Pokémon are available starting the th by hatching eggs between then and now I have hatched eggs and I have not got one yet so they are on there word