Niantic, Inc.

I made $in in-app purchases on Niantic's game, Pokemon GoDue to the rampant and unacceptable cheating and lack of communication by the company I requested a refundAfter a long wait, they denied the refundFineSome time later they banned my account which is unbelievebaleNiantic has repeatedly refused to address the community regarding cheating or really anything (other than delays)It has also held an extremely dishonest position, stealing from users around the world by repeatedly changing their game(making it much harder and slower to play the game)They have made promises of features which have never been implemented into the game

On 10/19/I had to factory reset my cell phoneI was unable to back up any information prior to doing soWhen I attempted to reinstall the Pokemon Go app I was, and have been unable to restore my accountI have contacted support TWICE now via email since a phone number is not available to contact anyone in personBoth inquires from me explained my problem in detailI provided my username, email, and other information that would be useful for a customer service/tech support person to help identify the issue and restore my accountSince then, both tickets have been marked "closed" as resolved and I am still without answersI have spent a lot of money to obtain the level I was on and now it seems like the account I had has now disappeared into oblivionI either want my account restored to where I can use it, or I want the money I "invested" into the game refundedThe tech support and customer service experience has been one of the most despicable encounters I have ever experien

I travel frequently and I play Pokemon GoI have visited countries since the release of the game and have collected Pokemon from many countriesI recently purchased $in game products on Pokemon GoSoon after the purchase, they cancelled my accountI have significant in game currency left unspentAs far as I am aware, I have not violated the TOS (which is their claim)95% of the Pokemon I have caught are within miles of my home and the rest are all from trips that I tookI have the passport stamps and travel records to confirm the travelI only have one account (which is required by the TOS) which is installed on personal devices (because it drains the battery quickly)

Niantic is not fair the number of *** and gym in the world are not equalIf Niantic provide equal game experience, provide equal number of pokestops and gyms through out world and we will play as legit*** ***

This company refuses to interact with their customer baseThey will damage the *** trademark if they are allowed to continue in this direction
Main features in the game have been removed without real explanationThey have made a casual game much more difficultIt has become hard enough that you need to purchase from them if you want to play
If they wanted to be payed for the game it should have come out as a purchase gameThe bait-and-switch tactics used by this company are deplorable

I've been playing the game Pokémon GO legitimately since its releaseLately they added a new feature to the game where players can now do questsFor some reason Niantic has been Shadow banning players meaning they only see basic/common Pokémon appear which really limits gameplay/eventsI've been looking online and their has been a ton of LEGITIMATE PLAYERS who have experienced this as wellPeople are contacting Niantic via Twitter with no avail, I've read where people are emailing them and they just don't care to helpI've spent money on in game coins and this is how I get treated? Limiting my gameplayThis is unfair to me and the hundreds & thousands of others who PLAY LEGIT and this happensFix your issues, fix your customer service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Awful company!!
Would rather update security than features , bans accounts for no reason , battery drain in hour of playtimeThis company was awesome when they first dropped Pokémon Go Now their only concern is to stop spoofing which has massacred the game for everyone else!
I can’t play anymore without my battery dying in an hour , and when I can play it crashes every few minutes and feels so heavy and clunky because of unneeded securityThey’re so concerned with spoofing legit players are collateral damageI’d rather have spoofing within the game and go back to the way the game was than suffer this wayI’ll move on after years building my account and 1000s of dollarsSad company

Due to not having a screen saver attached to their game pokemon go the pokeball at the bottom of the screen had burned the image into my phoneI have only had the phone for a few monthsThe game requires having it turned on for a substantial amount of time if any progress it to be made

The company released a game, Pokemon Go, with two forms of log in authentication: use a Google account or sign up for an account through the company (a PTC account)Every week the servers for PTC go down and prevent all users from accessing the contentThe servers for the Google log in options are rarely affectedI have an account using the PTC login, my wife has one using GoogleHer account has never been noticeably affectedMine stops working every weekCurrently, there is a 12+ hour outage for all PTC accounts worldwideThe company very quickly fixed all access for the Google account logins, but has done nothing to fix the PTC accountsThe company always waits until last to fix any PTC server issuesNumerous requests have been made to allow users to transfer their account access from the never serviced PTC login to the more stable Google login, but the company refuses to let anyone migrateThe company claims it is not possible for a migration to occurThis is a flat out l

I created an account for the game with my work emailA few months ago (~3) I messaged them asking if I could change my email address to another one since I wasn't planning to stay at my job for much longerI did not get a replyAbout two months later, I messages again stating that I would be quitting my job and requested that my account be transferred to another email address as the current one would be deactivatedI only got a default answerI replied to that email explaining my situation further but didn't get any answerNow I quit my job and do not have access to the gameI messaged them a third time and requested the account to be transferred, but they rejected meI then inquired about getting a refund for the money I spent on the game for items that I was unable to use due to being locked out and I was once again rejected

To whom it may concern: My family and I have been playing Niantic's Pokemon Go platform with much enjoyment over the last several weeksUnfortunately as of late last week, it would appear that our account has been blocked without any further explanation or notificationI have tried to reach out to Niantic in order to see if my account can be unlocked for gameplay, but have not been able to get in touch with anyoneWe love your product and the service that you provide but are upset that we can no longer participatePlease let me know if there is any further information that I may provide in order to expedite the process of unlocking my account accessMany thanks! *** *** + Family

After repeated attempts to contact the company, I have received responsesI was incorrectly banned from their service, losing money and timeI demand I receive compensation

The popular game by Niantic, Pokémon go was released and hit the ground runningEveryone was out and about playing this game and we heard nothing but great reviewsAs time goes on, the changes to this game have forced people to stop playingIt's as if they dangled this great game in front of our faces, and then slowly started taking away some of the features that made this game funBecause of these changes, the game appeal has decreased tremendously and now we hear nothing but negative reviewsWe have lost the ability to track Pokémon completelyWith this feature down, several people put up very helpful scanning and tracking sites which quickly got shut down by NianticPromises to fix this "bug" have kept us hopeful, but we haven't seen any changes in the tracking featureWe just keep seeing helpful tracking websites get shut downOne in particular, who promised to shut down their site as soon as Niantic fixed the tracking issueGyms- the only feature in the game that allows us to collect coins and "buy" special items in the shopCompletely ruinedGyms are now easily taken down and impossible to build upHigh level gyms I suppose "intimidate" other players who may not be high level and able to fightHowever, there are so many social media groups that have united teams and allow for team meet ups and team playingTHIS IS GREAT! It is a great way to meet new people, bring people together and play togetherNow, with the new gym updates, there is no point to meet with people and playOne can take a level gym down by themselves easily, and stick a Pokémon in real quickNo use taking an hour and a half fighting it up to level because someone can take it down in minutesThis has made most players give up gyms completely which is essentially half of the game's purposeSo to review, at this point we are walking around aimlessly looking for a Pokémon that we MIGHT find and not battling gyms because there is no pointCan anyone tell me why I am still playing this game?
I hope Niantic takes all of these negative reviews and brings in the features they have promised and fix the things that everyone unanimously seems to be upset aboutFor a game that everyone was so excited to play, I think we are all very disappointed in the game that Pokémon go has become

I've have been put on what's known as a "softban" fron the companies mobike game "Pokemon Go" for allegedly viloationg their TOSHowever, this is simply untrue and no violations if tge TOS were madeI've made several attempts to contact tge companies customer service department to try to rssolve this issue with no successThis I'd impacting my ability to play this game, and I don't feel it's fait fir ne to have to suffer because of Niantic's mistake

Purchased in game currency for one of their gamesDirectly after cannot access game to use said currencyRequested a refund they pointed me toward appleRequested a refund from Apple and they couldn’t “process my request”Relogged into the game after trying to get said refund to find out my account in the game had been terminated

The second day Pokemon Go was released (7/7/2016), the game was extremely laggy and glitchyI somehow accidentally made a purchase of $using my linked Google accountI contacted Niantic immediatelyTo make a long story short I have received one communication from them since then well over a month laterStill haven't received a response from my follow upThey are very slow to respond and I did not find them in my opinion to be very helpfulThey gave a long list of generic responses like they never even read my complaintI just want my $backHave filed a separate complaint with their business partner for the game Google inc

Its about my pokemon go account: Stupidly, I used my company email adress to registerNow, I am moving forward to another company and can't use it anymoreSo I would like to switch the pokemon account to my private email adress ***Sadly, the Niantic support site is not really customer friendlyI invested some hundreds of € into the account and really don't want to lose itIs there a way you might help me?
Kind regards***

I have lost access to my account a month agoI have made several attempts to contact the company each week via submitting an online ticketI have not received a single response other than automated responses that provide no useful informationI have spent money on this account and I was concerned that it may have been hacked

Tickets for Pokémon GO Fest went up (supposedly) on sale at 12PM eastern timeThe website presented nothing but lag issues and never, for minutes allowed me to purchase a ticket for this eventNot minutes after their twitter account announced they were sold out, scalpers are already selling these tickets for HUNDREDS of dollarseBay users such as techable*com sold 3, and tuckersnoop has for sale at over $They only sold for $20!