Niantic, Inc.

Complaint: ***
I am rejecting this response because:I have proved to both the Revdex.com rep and Niantic rep that I do not spoof! This issue is annoying to say the least Get the real spoofers like the one I send directly to Niantic almost everyday and yes, I do keep every email sent back for making the report with Niantic I have also spoken with Revdex.com and told them I have photos on my phone of me at *** *** Park with a photo of the sign of the park and all the stops and gyms at that park which I am PHYSICALLY there The only thing I know about spoofing is when it is done to me when I am trying to take down a gym and get error out and someone else is trying to beat it and I am the ONLY PERSON around! I would like this matter cleared up due to the new event of ice and fire is coming up and I already missed out on the rock event! This is truly unfair to players who play the game the way it is meant! I use no 3rd part apps as both Revdex.com has seen and Niantic, I use nothing but what the Pokemon Go in game gives me to utilize such as the appraise feature This has gone on long enough and now Niantic is going after my husband's account as well for some odd reason because he works at a camp site for two weeks with no pokestops, gyms or pokemon by him unless there is an event then pokemon spawn in maybe once a day at his job site in *** ** It's really sad when true honest players have to take such lengths to be able to play a simple app game. Please Note: I did send my photos to both Niantic first and then to the Revdex.com with the response Niantic gave me after viewing all my photos which in a court of law a judge would grant me my account fixed because I have valid non touched screenshots of me physically at the places I go play and there is not breach of TOS on my end, just a bunch of baby players crying they lost a gym just like the other night I was amused by another team while I was at the *** Library taking down the gym and my life was threatened and I had to call the RCMP I Can even get statements from security where I go because parks have a closing time due to safety but because pokemon go isn't meant for people who are handicap, they let me or my husband drive around *** *** Park between certain hours to play safely If Niantic wants to know why I go to *** *** park it is because it has a three nest section because the park is split into three different names and is close to home
Sincerely,
*** ***

I recently received an improper ban on their product, which I do spend money onThe ban was based on an assumption, which has also affected others, but I speak for myselfMoney is also lost, and again its all based off assumptions, there was no notification or warnings, no research done either

My family members and I have been dedicated Pokémon go players over the past monthsOur main goals for playing are mainly for family bonding and exercisingWe typically travel worldwide for vacation and searching rare Pokémon to fill the Pokédex and collectionOn March 30, 2018, we took the flight from Los Angeles to Athens, Greece, with a layover in London and we will soon board the flight from Athens to Naples, ItalyAs we landed in London, of our members received a warning indicating that our accounts were compromised with 3rd party software so these three accounts couldn’t see any Pokémon outside the very common PokémonWe are dedicated players but not cheatersIf we cheated on this game, would our accounts be so far away from the highest level All three of us emailed Niantic support to resolve the issues so their accountsAfter emails correspondence back from Niantic staff, nothing has been resolved and the best info that we received as of today was the cryptic

Months ago Niantic released a statement that they were updating their EX Raid pass logistics to specifically target trainers who have never had a chance to have oneThey laid out the requirements That were supposed to make it easier to achieve finding the ex passes for the trainers as wellHowever most of it was a ploy just to get you to buy more passes for raids which would not have been a problem had it actually workedHowever since the update I have watched the same people getting more raid passes while I do the same raids at the same time as them and get skippedI have tried sending them communications about the concerns however all they do is brush it off with generic messages and tell me to keep tryingThere is no number or live person to speak with which is a red flag to me because I do not understand why I can not speak with anyone and they tell me they can not correct the fact I nor others I am close with get these passes even though we did EVERYTHING that was instructed

Good Morning, I've been playing the game "Pokemon Go" on my phone, from the app store, since the release of the game almost years agoI recently purchased an item from Niantic (the creators of Pokemon GO) called the Pokemon Go PlusThis item allows the trainer, or player, to catch pokemon much easierThe item did not work, so I returned it and got anotherOnce again, this item did not work, so I returned it a second timeThe third time the item did not work again, so I tried on another phone and it didn't work there eitherThe item will recognize the creatures (pokemon) on the game, but not catch them, like it is supposed to doFinally, I reached out to niantic on their website twiceBoth twice I was given an automated email that says something to the effect that it will not be solved and to look up the "frequently asked questions"I was since told the the most recent update to their game has caused these items to quit working properlyPlease assist meThank you!

Played pokemon go for a few monthsStopped playing for weeks due to lack of connectionCame back and was unable to log inRequested information from nianticI was informed the account had been deleted and I was not given any reason why

My Pokemon GO account was wrongfully suspended on June 18thI attempted to appeal my ban multiple times, but kept getting automated messages saying that it will be reinstated after daysIt is now days and my account is still bannedI have tried contacting Niantic again, but they still just reply with automated messages saying it will be reinstated after daysMy account shouldn't have been banned in the first place, but I waited the full days and now more, and they still haven't given me my account backIf I could actually talk to a real person, I'm sure my account would have been reinstated months agoTheir strike discipline policy also says suspensions are lifted after days, but when emailing them, they say daysLike I said earlier, my account has been suspended for days nowSo they aren't even following their own policyFor having one of the top grossing apps, it is sad that their customer service is this awful for dedicated playersI have played Po

POKEMONGO Site deletion “Your attention is drawn to previous notifications regarding this residential developmentWe require IMMEDIATE deletion of this gym from its current location; see also tickets *** * *** ** *** *** *** • Your website incorrectly defines this ‘gym’ as *** * *** ***See (1) below • It is NOT soIn it was redeveloped as ** ***, a residential sub-divide of some apartments and dwellings, see (2) & (3) belowI represent the *** *** *** *** * *** *** to require you to comply with our request (C *** *** * ** *** *** *** *** *** *** *** *** *** ** ** **Part time technical instructor - see previous ticket #***) • Attachments as official Land Registry entries (2) & (3) confirm this statement• Unauthorised incursion onto our land is trespassI draw your attention to (4) from your website, warning players NOT to trespass• A serious incident of agg

This company banned my account without any notice

We contacted Niantic Labs customer service in regards to having issue with there application and being disconnected when trying to access the game we where no longer able to logonSupport informed us that we did an infringement against there gaming policy just by getting a network error? I asked no other responses where sent from there teamI asked then if they could not back up info on how we went against there policy that they could also reimburse me for the $of app products I purchased plus the corporate addressNo response was made at all from there team which so I assume they felt without further research for there product miss fault that we some how broke there rules but also can take my money and not refund it back, nor give info that was requested from a customer

My game, which I have invested money and quite ALOT of time has not worked in WEEKS!! I have contacted customer service approxweeks ago and they have not answeredWhen I go to re-submit a ticket , they close it and wont respond to me? I just need to know how to fix this, or some answer as to why I cannot play?

My husband and I recently received warnings for using a third-party app linked to Pokémon GOAlthough I have never had a third-party app on my phone, my husband did use my account on his phoneIn fear for losing our accounts after our first strike we deleted any third-party apps we had and continued to play legitimately for the next seven days of the “soft-ban”After the seven days were up, our account was up and running again for about a day, after this we received a warning againThis time we had done nothing wrongI have been contacting Niantic nonstop through emails but all I get are generic responses from what seems to be robots quoting the rulesJust about a week or so before we were banned we had spent money on the gameAside from the money we have also spent countless hours on the game building up our inventoryThis upcoming week is community day which we like to spend playing with friends in parks but because of the situation we won’t be able toNiantic has yet to pro

Last night the game was super buggy, I got a Riolu (pokemon from specific 10km egg walk or trade) finally, opened my meltan box walked around saw no meltan (specific pokemon offered with the box) for weeks but pokeball plus saw them so I couldn't click on it at all restarted my game cleared my cashe then tried to catch still nothing then after the box was done gave me a network error allowing me to only catch meltan and eating my rioluI contacted them told them everything gave them screenshots as proof the only thing they did was give me lures and incense, I complained and told them I want my meltan boxes reset and riolu not lures and incenseAll they said was maybe its your cell network and stop responding to my emails

This company sponsors a game called "Pokemon Go"The game requires players to visit various geographical locationsNiantic claims they contact all property owners before listing each property on the gameHowever, this is not trueI am the chairman of the Board of Directors and statutory agent for the Amelia United Methodist ChurchNo one has contacted us asking for permission to use our propertyWe have many vehicles driving across the church parking lot to an unpaved area of the parking lot next to a small historical cemetery which has been recently vandalizedThe "gamers" drive all over this gravel area tearing up the gravel creating ruts and leaving behind trashI have sent numerous emails, at least 4, to Niantic but they have failed to remove our location from their gameThey said they wanted proof of my authority to file a complaint on behalf of the church and I sent them our Ohio State business filing which shows me as the statutory agentWe are a small church and we do

My Pokémon Go account was recently suspended and I am not sure whyNiantic customer support has been very little help and has actually caused me much more confusionOne response I received said I was suspended for daysWhen I asked for more information I was informed I was suspended for daysWhen I asked whether it is days or days I was told, “We are committed to our efforts against cheating to ensure that Pokémon GO is fair for all playersI’m sorry to say we can’t offer any additional information related to thisYou are welcome to return to the game once your ban is liftedAgain, we appreciate your patience and understanding.” I believe a human has not read my enquirers because I cannot imagine a human not being able to have the decency to answer that last questionAs you can imagine, I currently do not feel like I can trust Niantic and I don’t know whether I will continue using their apps after the suspension is liftedI have recently spent $on in-app purchas

This company designed a mobile game app called "Pokemon Go"I downloaded the game on my iphoneI started the game and enjoyed it a lotThe game was then hit with a lot of bugs and problemsVarious issues causing the game to decrease my ability to play the gameI dealt with these issues and continued playThe game requires to move around your town and area to find different pokemon characters in different locationsI spent 4-hours a day driving to different parts of town, I'd use a full tank of gas in two daysI'd walk countless miles trying to hatch in game "eggs" that produced pokemonThey even have an in game store that you can purchase virtual items for real currencyI purchased roughly $worth of itemsI put a lot of time, effort, money from purchases and from refilling my gas tank every other dayTo play this game and try and enjoy itI'd go out with friends and their children and play with the kidsThe game not without it's abundant in game problems was fun to p

I use to enjoy Pokemon Go but have decided no more I enjoyed the hours of fun but I'm quitting I played heavily in 2015/for a year and found my account some how became light banned for heavy playing and grinding When I was playing by the rules and never exploited the game Some how my account got lightly banned for heavy grinding and playing heavy Not my fault I work right under a pokestop with excellent spawns I went to the park every day for a couple hours How am I cheating when I am playing legally by the rules? I quit playing for a year once I couldn't even get poke balls from pokestops and the capture rate was low I resumed to find out much has changed and thought they had fixed some of the glitches Alas noThey have been rolling out the Poxedex so slowly that it's been a slow grinding process of waiting They don't keep consistent with the show and jump the different regions out as they feel like it Apparently we get an ice Vulpix before we get a Leafeon There will be at least characters I'll never be able to capture because they exist only on foreign serversAnd some characters are strictly limited to climate regions thus making it difficult to get to them I'm a home body and traveling to these areas is a major event in my life if at allRares such as legendary use to be exciting to get Due to the fact the math percentage of actually getting one as low After all that grinding to get just one I'm finding out now they're just handing the creature out like candy It sort of defeats the purposeHow on earth are people getting shinnies? When I play, I play heavy still within the rules I have grinded for hours on end and have never run into a wild spawning shiny I've only seen shinnies on two separate occasions: event days and by completing the field research questsThe game has speed limit rules in it to keep from getting another lawsuit from a driver playing while driving This is bull for the 95% of us who are actually passengers We can't get items from pokestops, nor capture creatures after a while Once we start getting the message "are you a passenger" you have to restart the game as it begins to crash the game I've given up playing as a passenger or while being inside of anything above mphThe game gps is not terribly accurate Yet when you go to Google Maps it places you exactly spot on The game gps bounces around so much it's becoming unstable to play indoors I use to enjoy playing at the mall but quickly quit due to the fact the gps kept bouncing around and thought I was a passenger Then the speed limit rules kept kicking in and forced crashed the gameDaily limit on coins and stardust? Seriously? You use to be able to max out about coins and 5,star dust They reduced it to coins at best per day if you can hold a gym for hours You get the most coins at your first gym The second gym 1-at best regardless of how long it's held for The third gym or more = coins Once my account finally got high enough to hold a gym I became excided but found collecting the coins disappointing as they limit them now Until recently you use to be able to get 5,star dust per day and recently you're lucky if you can even get 3,star dust per day Thus placing a level cap on maxing out your charactersWhen Pokemon Go released bi/tri monthly even days I use to enjoy walks at parks Pokemon Go has horded parks with players to the point of destroying the purpose of a park Hordes of people on their phones for up to hours glued to their phone slowly shuffling through the park forgetting the trial right of way rulesForced updates at no notice with you getting kicked out of the game This is a bit annoying and has forbid me a rare capture or two There was a time when I had to return to a wifi zone (i.ereturn home, download update, then return) then resume playing This was a bit annoying as all too often I would arrive at destination, start walking, be in the middle of a walk or off on vacation or just leave on vacation Then a mandatory update would happen I do appreciate that we no longer have to download every update A warning would be nice before we get kicked out of the game or redirected to the app store and told update requiredI did enjoy my endless grinding of fun but I shall alas say Good By Pokemon Go and hello to reality again Thank you for the endless hours of fun though

Company offers a three strike rule before your account can be banned on their website......My account was banned after only strike, so I asked for my money back that I've given them and they refuse to honor the three strike rule or a refundI will not be playing their games any longerIt was very difficult to find their customer supper email but I was able to find it so people can email this address * *** 
Bad company, bad customer support, bad communication, I wish I could leave ZERO stars

Very poor and almost non existent customer serviceThe application that I have used created by this company has been having many glitches and server issuesMy issue with Niantic, Incis not the issue with the quality of the app as much as it is with the serviceI had made several in-app purchases, spending read money, which a lot of has gone to wasteI had submitted an online complaint and sent emails, and have only received a computer generated response with no actual effort by the company to contact me or address the issue

Response:
We can confirm receipt of this request and have responded as of 10/
Sent on: 10/12/2:44:PM