Niantic, Inc.

Complaint: ***
I am rejecting this response because:I have proved to both the Revdex.com rep and Niantic rep that I do not spoof! This issue is annoying to say the least Get the real spoofers like the one I send directly to Niantic almost everyday and yes, I do keep every email sent back for making the report with Niantic I have also spoken with Revdex.com and told them I have photos on my phone of me at *** *** Park with a photo of the sign of the park and all the stops and gyms at that park which I am PHYSICALLY there The only thing I know about spoofing is when it is done to me when I am trying to take down a gym and get error out and someone else is trying to beat it and I am the ONLY PERSON around! I would like this matter cleared up due to the new event of ice and fire is coming up and I already missed out on the rock event! This is truly unfair to players who play the game the way it is meant! I use no 3rd part apps as both Revdex.com has seen and Niantic, I use nothing but what the Pokemon Go in game gives me to utilize such as the appraise feature This has gone on long enough and now Niantic is going after my husband's account as well for some odd reason because he works at a camp site for two weeks with no pokestops, gyms or pokemon by him unless there is an event then pokemon spawn in maybe once a day at his job site in *** ** It's really sad when true honest players have to take such lengths to be able to play a simple app game. Please Note: I did send my photos to both Niantic first and then to the Revdex.com with the response Niantic gave me after viewing all my photos which in a court of law a judge would grant me my account fixed because I have valid non touched screenshots of me physically at the places I go play and there is not breach of TOS on my end, just a bunch of baby players crying they lost a gym just like the other night I was amused by another team while I was at the *** Library taking down the gym and my life was threatened and I had to call the RCMP I Can even get statements from security where I go because parks have a closing time due to safety but because pokemon go isn't meant for people who are handicap, they let me or my husband drive around *** *** Park between certain hours to play safely If Niantic wants to know why I go to *** *** park it is because it has a three nest section because the park is split into three different names and is close to home
Sincerely,
*** ***

I am unable to access my Pokémon Go game after having my phone stolen, I still have the same phone number but when I download the game it has me create a new accountI have years invested in playing this game and even spent $ doing soThey tell me they cannot assist me for security reasons because I cannot remember my user and passwordThey should be able to verify with my phone number, date of birth, and avatar nameI cannot get anyone to help me and have contacted google play store as wellThis is very unfair and this is the worst customer service I have ever experiencedI just keep getting the same email responses every time I explain what happened

My family members and I have been dedicated Pokémon go players over the past monthsOur main goals for playing are mainly for family bonding and exercisingWe typically travel worldwide for vacation and searching rare Pokémon to fill the Pokédex and collectionOn March 30, 2018, we took the flight from Los Angeles to Athens, Greece, with a layover in London and we will soon board the flight from Athens to Naples, ItalyAs we landed in London, of our members received a warning indicating that our accounts were compromised with 3rd party software so these three accounts couldn’t see any Pokémon outside the very common PokémonWe are dedicated players but not cheatersIf we cheated on this game, would our accounts be so far away from the highest level All three of us emailed Niantic support to resolve the issues so their accountsAfter emails correspondence back from Niantic staff, nothing has been resolved and the best info that we received as of today was the cryptic

NianticOpsEmery (Pokémon GO) Mar 1, 2:AM IST Trainer, We have investigated your two accounts associated with ***.It appears your Google account has been active as recently as Sunday 2/Your Pokémon
Trainer Club account has not been active since 2/22/Since we do not store or have access to your Pokémon Trainer Club profile information, we recommend reaching out to The Pokémon Company at the Pokémon Support website or ***Password, date of birth, and other account information are stored by the Pokémon CompanyPlease note that while Pokémon Trainer Club allows you to change your email address from their website, this change will not impact your Pokemon GO accountIn order to log into your Pokemon GO account, you will need to sign in using the email which was used to create the accountPlease let us know if we can help you with anything else-NianticOps

We contacted Niantic Labs customer service in regards to having issue with there application and being disconnected when trying to access the game we where no longer able to logonSupport informed us that we did an infringement against there gaming policy just by getting a network error? I asked no other responses where sent from there teamI asked then if they could not back up info on how we went against there policy that they could also reimburse me for the $of app products I purchased plus the corporate addressNo response was made at all from there team which so I assume they felt without further research for there product miss fault that we some how broke there rules but also can take my money and not refund it back, nor give info that was requested from a customer

My Pokemon GO account was wrongfully suspended on June 18thI attempted to appeal my ban multiple times, but kept getting automated messages saying that it will be reinstated after daysIt is now days and my account is still bannedI have tried contacting Niantic again, but they still just reply with automated messages saying it will be reinstated after daysMy account shouldn't have been banned in the first place, but I waited the full days and now more, and they still haven't given me my account backIf I could actually talk to a real person, I'm sure my account would have been reinstated months agoTheir strike discipline policy also says suspensions are lifted after days, but when emailing them, they say daysLike I said earlier, my account has been suspended for days nowSo they aren't even following their own policyFor having one of the top grossing apps, it is sad that their customer service is this awful for dedicated playersI have played Po

This company banned my account without any notice

Played pokemon go for a few monthsStopped playing for weeks due to lack of connectionCame back and was unable to log inRequested information from nianticI was informed the account had been deleted and I was not given any reason why

Good Morning, I've been playing the game "Pokemon Go" on my phone, from the app store, since the release of the game almost years agoI recently purchased an item from Niantic (the creators of Pokemon GO) called the Pokemon Go PlusThis item allows the trainer, or player, to catch pokemon much easierThe item did not work, so I returned it and got anotherOnce again, this item did not work, so I returned it a second timeThe third time the item did not work again, so I tried on another phone and it didn't work there eitherThe item will recognize the creatures (pokemon) on the game, but not catch them, like it is supposed to doFinally, I reached out to niantic on their website twiceBoth twice I was given an automated email that says something to the effect that it will not be solved and to look up the "frequently asked questions"I was since told the the most recent update to their game has caused these items to quit working properlyPlease assist meThank you!

POKEMONGO Site deletion “Your attention is drawn to previous notifications regarding this residential developmentWe require IMMEDIATE deletion of this gym from its current location; see also tickets *** * *** ** *** *** *** • Your website incorrectly defines this ‘gym’ as *** * *** ***See (1) below • It is NOT soIn it was redeveloped as ** ***, a residential sub-divide of some apartments and dwellings, see (2) & (3) belowI represent the *** *** *** *** * *** *** to require you to comply with our request (C *** *** * ** *** *** *** *** *** *** *** *** *** ** ** **Part time technical instructor - see previous ticket #***) • Attachments as official Land Registry entries (2) & (3) confirm this statement• Unauthorised incursion onto our land is trespassI draw your attention to (4) from your website, warning players NOT to trespass• A serious incident of agg

Last night the game was super buggy, I got a Riolu (pokemon from specific 10km egg walk or trade) finally, opened my meltan box walked around saw no meltan (specific pokemon offered with the box) for weeks but pokeball plus saw them so I couldn't click on it at all restarted my game cleared my cashe then tried to catch still nothing then after the box was done gave me a network error allowing me to only catch meltan and eating my rioluI contacted them told them everything gave them screenshots as proof the only thing they did was give me lures and incense, I complained and told them I want my meltan boxes reset and riolu not lures and incenseAll they said was maybe its your cell network and stop responding to my emails

My husband and I recently received warnings for using a third-party app linked to Pokémon GOAlthough I have never had a third-party app on my phone, my husband did use my account on his phoneIn fear for losing our accounts after our first strike we deleted any third-party apps we had and continued to play legitimately for the next seven days of the “soft-ban”After the seven days were up, our account was up and running again for about a day, after this we received a warning againThis time we had done nothing wrongI have been contacting Niantic nonstop through emails but all I get are generic responses from what seems to be robots quoting the rulesJust about a week or so before we were banned we had spent money on the gameAside from the money we have also spent countless hours on the game building up our inventoryThis upcoming week is community day which we like to spend playing with friends in parks but because of the situation we won’t be able toNiantic has yet to pro

This company designed a mobile game app called "Pokemon Go"I downloaded the game on my iphoneI started the game and enjoyed it a lotThe game was then hit with a lot of bugs and problemsVarious issues causing the game to decrease my ability to play the gameI dealt with these issues and continued playThe game requires to move around your town and area to find different pokemon characters in different locationsI spent 4-hours a day driving to different parts of town, I'd use a full tank of gas in two daysI'd walk countless miles trying to hatch in game "eggs" that produced pokemonThey even have an in game store that you can purchase virtual items for real currencyI purchased roughly $worth of itemsI put a lot of time, effort, money from purchases and from refilling my gas tank every other dayTo play this game and try and enjoy itI'd go out with friends and their children and play with the kidsThe game not without it's abundant in game problems was fun to p

My game, which I have invested money and quite ALOT of time has not worked in WEEKS!! I have contacted customer service approxweeks ago and they have not answeredWhen I go to re-submit a ticket , they close it and wont respond to me? I just need to know how to fix this, or some answer as to why I cannot play?

My Pokémon Go account was recently suspended and I am not sure whyNiantic customer support has been very little help and has actually caused me much more confusionOne response I received said I was suspended for daysWhen I asked for more information I was informed I was suspended for daysWhen I asked whether it is days or days I was told, “We are committed to our efforts against cheating to ensure that Pokémon GO is fair for all playersI’m sorry to say we can’t offer any additional information related to thisYou are welcome to return to the game once your ban is liftedAgain, we appreciate your patience and understanding.” I believe a human has not read my enquirers because I cannot imagine a human not being able to have the decency to answer that last questionAs you can imagine, I currently do not feel like I can trust Niantic and I don’t know whether I will continue using their apps after the suspension is liftedI have recently spent $on in-app purchas

This company sponsors a game called "Pokemon Go"The game requires players to visit various geographical locationsNiantic claims they contact all property owners before listing each property on the gameHowever, this is not trueI am the chairman of the Board of Directors and statutory agent for the Amelia United Methodist ChurchNo one has contacted us asking for permission to use our propertyWe have many vehicles driving across the church parking lot to an unpaved area of the parking lot next to a small historical cemetery which has been recently vandalizedThe "gamers" drive all over this gravel area tearing up the gravel creating ruts and leaving behind trashI have sent numerous emails, at least 4, to Niantic but they have failed to remove our location from their gameThey said they wanted proof of my authority to file a complaint on behalf of the church and I sent them our Ohio State business filing which shows me as the statutory agentWe are a small church and we do

Atrocious customer serviceBait and switch cash grabTook my money and didn't respond to a single E-mailChanged the game, making it impossible to play the game as advertisedA truly disgusting company

Response:
We can confirm receipt of this request and have responded as of 10/
Sent on: 10/12/2:44:PM

After I purchase some in-app itemsThe company block my account without any explanationI already submit the information to proof that I am not cheating or manipulate the gamesThey didn't even reply me backThey also change the term and condition about 3rd party appsTheir server is suck and down for half of the time and when I activate the item to use, their server is down againI request to un-banned my account or give em the full refund

Very poor and almost non existent customer serviceThe application that I have used created by this company has been having many glitches and server issuesMy issue with Niantic, Incis not the issue with the quality of the app as much as it is with the serviceI had made several in-app purchases, spending read money, which a lot of has gone to wasteI had submitted an online complaint and sent emails, and have only received a computer generated response with no actual effort by the company to contact me or address the issue