Niantic, Inc.

Pokemon Go sometimes does not give me coins when it shouldI use a lot of personal money, time and resources to receive what I am obligatedIt is not just me with the problemOther people with different devices have the same problemI strongly believe the problem is known but nothing is done about it for greed and profit reasons because these coins are worth a lot of money

Game worked fine but now it wont let me sign in I have spent alot of money on the game and countless hour playing and you have now destroyed access to my account I am not happy about this

My complaint is in regards to the mobile app, Pokemon GoI have been daily player of this game since I started playing 7/8/Myself and my boyfriend spend a lot of time and money on the gameOn 3/31, I received a pop up message when I logged into the game that told me that they have detected activity on my account that suggests that I or someone else is using modified client software or unauthorized third-party software that accesses Pokemon Go in violation of the terms of serviceEvery time I start the game, I get this pop upI contacted Niantic via email several times asking what this was for because my account is now "Shadow Banned" which means that I cannot play the game how it should be playedNiantic support is refusing to supply an answer to me on what exactly caused my account to be banned and refused to tell me how long it will be bannedTheir responses are very vague and genericI feel like this is some kind of mistake and since I put a lot of money into this game, I

I have made purchases for in app game playNiantic has partially banned my account with the inability to play the game to its fullest capabilityNiantic refuses to tell me why my account has been restricted, when the restriction will be lifted or refuses to answer questionsThe few email respondes I have gotten have been vague and ignore all y questionsNow, I am requesting a refund for in app purchases as my account has been restricted for days now and I am receiving no response

Niantic has blocked all Android devices that use rootThis block was done without warningThis denies me access to the purchases made in their appNiantic has claimed that they are unable to refund individuals that have been blocked from accessing the app

Niantic labs has made the game unplayable for meThey have taken the stance of using code to prevent cheating in the game by checking for root access on android phonesI do not disagree with this, however, I do not agree to them checking all the software on my for for apps that could use root level access to operateI feel this is an invasion of my privacyI paid for and use apps that can function with and without root access to backup my data and have been blocked from playing their game, Pokemon Go, with the software installed

My Pokémon GO account was suspended with no warning or reasonI have spent hundreds of dollars on this account and I have used it to register for an event out of stateI have paid for a ticket, hotel and transportation for this eventI’ve tried to contact them numerous times about how to reinstate the account and resolve the issue but I have not received any response other than an automated emailI have tried phone numbers provided on their websiteWhen the numbers are called the response states the number is not available or not available leave a messageI have received no response from them to try to resolve this issueThey are a big company that is using unfair tactics to take money from consumers and give them no customer service or recourse in order to resolve any disputes

I have an account that I was using to play *** GoI had an issue where my account had unknowingly been taken over for a few months without my knowledge or permissionAnyway, about a month or two ago I got it back, changed the password and logged in fineSince then I had taken a break for about a monthI go to log in and receive a message that the account is terminated There is an option to appeal the termination which I attempt to doTrainer name: ***, email for account: ***, Ticket ID ***So I receive a response from their representative stating that after review the account will remain terminatedI ask why and at no point am I ever given a reasonI insist that there is some mistake and would like to know what was doneAgain I am given a generic list of possible reasons but at no time am I ever given an actual reasonSo I then ask the representative, ***, to please allow me to speak to a supervisorThe response to my request is in subst

My problem is that previously my account on Pokémon Go was bannedI had originally explained to Niantic customer support via email the situation and that it wasn’t cheating but they refused to listen, only quoting me blurbs which are found on their support pageIt’s essentially impossible to have a conversationAnd now their site says that they don’t have to tell you why they banned youAnyway, I requested a supervisor, Amy, who was useless and filed a prior Revdex.com report in which she stated she addressed my issue which was falseAfter that, they have ignored all my follow up emailsSo I contacted corporate and finally got through to someone named *** who stated he would see what he can doFinally I was notified that my termination would be reduced to a suspension which I wanted from the beginningAnyway, I logged in on October 8th and it said I was now suspended and it should be lifted in approximately daysWhich I am ok withBut after the update about days ago it again s

I have sent in "Bug report" request to the company tons of timesThey say they want to hear form users and their experience but they refuse to fix the issues within the Pokemon Go gameDue to these issues I have lost a lot of money from my iTunes account by buying poke coins to help with my experience however, the bugs and glitches take my in game purchases away or make them unusableFurthermore, as someone who is handicapped I am unable to use my go plus anymore due to them changing the km an hour feature making me waste even more money and investment into the gameI have never experienced such a problem with an app that is free but have to pay to play type of ordeal like Clash of Clans, Clash Royal or even hearthstoneThis app is the only one that does not listen to users, has no way to contact them for such issues and I demand some type of refund either on my pokemon go account or my iTunes account

They provided a game for everyone to play But, when they got around to banning cheaters, they banned people not because they were cheating, but because someone using that IP Address was cheating That means college campuses, Starbucks, Wifi at an airport I was banned, and they won't tell me anything regarding it other than the generic E-mail I assume everyone gets, no communication, no resolution

When "Pokemon Go" first came out, there was a desirability to it which gave players reason to want to playAs things progressed, it became more clear that the ongoing performance and stability of the game were not going to be fixedI sent multiple messages regarding performance and when the game crashed to their support siteI have also sent multiple requests to their support site for fixes on items lost and items used that did not have the effect they were advertised to haveAfter no response for about a month, I sent a request for a refund on the money I spent and lost due to failures in the game that were promised to be fixedIt took them over a week to respond, which they declined due to the fact that my "nickname" did not match my email (which I use to sign in with, so it was right)I sent a new request adding my nickname in it and they took over a week to respond with a decline, stating "Unfortunately, we're not able to give refunds for items or PokéCoins already used." I r

This has got to be the worst company alive next to ** and ***They do not communicate with the customers or even interviewersThis was a really good idea but sadly the dumbest person was the one to put the game in actionWe the customers have been waiting to hear back from them and we still have NO REPLYThey don't even completely fix anything; they keep doing "updates" but still have the same glitches or we actually lose more features as the "updates" roll out

I had a Pokémon go account with this companyI started the game days after it first came out and have been playing it ever sinceWhen I started the game there were very few ways to sign up for an account, the only one of which I had available to me at the time was to sign up with a google emailNow there are many ways to get an accountI used a email account I had through my job at the timeA job that I have long ago leftThey very recently closed my company email and now I can no longer log in to my gameI have contacted their customer service and was told that they could not do anything to help me and could not attach my account to any other email or way to log in and that if I wanted to continue to play I should start a new accountI had put a lot of time and effort into my game play, as well as a lot of moneyI do not think it fair that they have no other means of accessing the account than what the user can do

Less than a week after investing over $in a free to play game called Pokémon Go, my game locked up and when I reloaded I had nothing but a white screenI filed a bug report and checked my email for the ticket number, only to find a separate email stating my user name had been reported as offensiveIt also stated that I would be asked to change it the next time I logged in this was Feb 7th, I've used this name in many other games for over years and never had any issue with it being deemed offensive, I also filed an appeal request, as I still have never been given an opportunity to change it as it needs to be accessed through the game itself to do soStill have no access, only the white screen upon loginThe appeal states I would be contacted within a few days, still no contact, and no resolutionThis is kind of a slap in the face as the game has many many flaws that are exploited to cheat, gps sooofing for one, bot applications that play for the cheatersI've alway

I played the game "Pokemon Go" by the company NianticI have spent over $on the game and just recently they banned my accountI recently contacted their ban appeal and they said "I used 3rd party apps but never did" I speculated that someone was on my account and then after that I took protocolThey still said they are not unbanning meI spent money as well as months of my time playing the gameI have had my hard work poured in and I feel scammedThey also did not contact me within days of me sending my email which violates their partnership agreement with GoogleWithout this game that saved my health I have had suicidal thoughts and have been unhappyI want to play the game that I worked hard onThere are a lot of memories in that account and I just bought a bunch of iTunes cards to use on the game with my son and now I can notAlso planned a trip to go out and play the gameThey ignored all thisPrior to me there were players violating the terms of service and usi

I had my services to a product suspended and filed for an appeal to the suspensionThat was almost two months agoDuring that time I've tried to email and contact the business provider regularly to help with the appeal or question why the suspension was issued in the first placeAfter two months and over email communications to several email addresses to the business I received notification that all of my correspondence was going to a location that was not monitored or checkedThere is no customer service number to call, no customer service email to contact, no other route of communication except for a form on the websiteTheir product is fantastic, all I am looking for is a return of their servicesThis isn't a complaint about anything other then an attempt at communication for a customer to their service providerAnd this wouldn't even be happening if I could communicate, resolve my issue, and give them praise for their product and more of my money because I feel it is such

My account was mistakenly bannedI travel and it flagged their system as a inappropriate playerI spent lots of money to participate in this appAnd use t daily and have never had an issue beforeI have sent multiple emails over the course of the last week, and followed there initial protocol of changing passwords, etc to resolve this but NO RESPONSE FROM NIANTIC LABS INC I WANT THIS RESOLVED AND SOMEONE TO CONFIRM THIS IS ADDRESSED ASAP

I subscribe to and play Niantic's Pokemon Go moible phone appWithout any warning or notice my account was suspendedWhen I inquired as to what happened I was given some vague language about violating the terms of their service and user rulesI do not know what specifically I was alleged to have done because they will not tell meI have made repeated daily inquiries and asked to speak with someone, but all I receive in response are canned messages with vague languageI have asked for proof of my alleged activity because I have not done anything wrong, and requested an appeal and to speak with a supervisorAll I receive is the same vague message, and my other questions never get answeredAfter doing some research I think their allegations are that I used an unauthorized 3rd party app or software while playing Pokemon GoNothing could be further from the truthI have never cheated or done anything like they are apparently allegingLike I said, I received no warnings and t

The Indian-based email “support” refuses to say how long I am being “shadow-banned” for without providing proof and not telling me how long it will be until the punishment endsI have already been told to continue to play legitimately (which I always have!), and now the support email is refusing to reply to any of my requests at allI do NOT want to hear “continue to play normally and it will return to normal” because it’s been days, and IT HASN’T