Niantic, Inc.

Trainer, We have received your report. Please note that we cannot discuss actions taken on other Trainers; therefore, you will only hear back from us if we need additional information from you to investigate the issue. -NianticOps

Complaint: [redacted]I am rejecting this response because: The company has sent yet another copy and paste reply that completely ignores the reason behind my complaint and refund request....

 The reply had nothing to do with my previous emails or this complaint other than saying no refunds.  It's insulting to receive these messages which ignore everything I have written and tell me that I can buy more stuff, as if for some reason I am going to spend more money on a game that has no reason for me to play it.  The responses I have received make me doubt that anyone there actually reads a word of what their customers type and instead just send one of a handful of canned replies based on keywords from the email. Sincerely,[redacted]

[redacted]...

[redacted]Niantic Support

We have replied to this inquiry via email.

We have received your inquiries and have responded as of 1/30/17.

Thanks for contacting Pokémon GO Support [#[redacted]] Inbox x Pokémon GO<[redacted] Feb 14 tome ##- Please type your reply above this line -## Trainer, We have received your report. Please note that we cannot discuss actions taken on other Trainers; therefore, you will only hear back from us if we need additional information from you to investigate the issue. -NianticOps   The emails for the other ticket numbers were for the other players in my area that I team up with are exact cookie cutter copies of mine with the exception of the ticket number.  When there was a two month period where consistent reports were made about specific players, with evidence attached, my team had enough and I decided to compile the ticket numbers from Niantic (34 reports from about 20 players) and report them to the Revdex.com.  That is why I only have the one email, but include 34 different numbers in my complaint.  All of the emails are the same though.   I want to make clear that I don't want any money or anything from Niantic, and neither do any of the members of my team.  We just want the repeated cheating we've reported to be dealt with as they are specifically targeting certain members of my team, which evidence of this was also presented in one of the tickets included in my complaint.   Thank you,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. What are the next steps? For me:waiting for a reply of the  Business partner? Kind regards
Sincerely,
[redacted]

We have replied via email as of 8/11.

We have reviewed your request and have replied via email as of 8/7.

Complaint: [redacted]
I am rejecting this response because: I do not see a response to this complaint from Nantic.
Sincerely,
[redacted]

We have reviewed and responded to this inquiry as of 5/30/17.

Complaint: [redacted]
I am rejecting this response because:Acknowledging that the tickets have been received does absolutely about the cheating.  The tickets I listed in the complaint have been...

sent from the period of about midway through January until now, but the cheaters are still using bot and spoofing programs in the area with nothing being done to them.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I need a real-time conversation to help with my issue, and their response was merely another email again referring me to the stock troubleshooting page, which is of no help. They also again referred me to Pokemon company customer support, which is also email support, and I still have gotten no response from them regarding my initial email from over a week ago. This business needs a legitimate customer support line, or at least email support that doesn't just keep spitting out the same stock response, referring customers to the same troubleshooting page, which doesn't help with my issue.
Sincerely,
[redacted]

We’re unable to transfer your Pokémon GO account to another email address or login method at this time. For more information, please contact us through our help center ([redacted]).

We can confirm that this request was received and we have responded as of 3/29.

We have reviewed your request and responded as of 1/30/17.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I revived the same automatic e-mail, nothing that had to do with saying my account has been fixed.  Just the usual TOS e-mail.
Sincerely,
[redacted]

Our support team has reached out via email as of 7/12/17.

We have reviewed this report and responded via email.