Nike Inc

Complaint: [redacted]I am rejecting this response because: Nike fails to acknowledge that I was told in writing and by phone that I would receive the shoes.Sincerely,[redacted]

Hello [redacted], Thank you for contacting Nike through the Revdex.com.  We regret the issues you've experienced with your Nike footwear and apologize for any inconvenience.Nike stands behind all product for material and manufacturing flaws for two years from the date of...

manufacture. The date of manufacture information is printed on the tag inside the shoe. In review of the 'Chat' with Nike, the number for Nike Corporate was provided as option to receive assistance with a claim if the original place of purchase could not help.  If you were not able to receive return assistance from the place of purchase, Nike offers consumer the option of receiving assistance through our claims inspection process.  You can view the Terms and Conditions online at www.Nikeclaims.com.  You stated your product may be outside the timeframe to receive an inspection. However, without reviewing the style number and date of manufacture, its difficult to determine if you actually are outside Nike's claim policy guidelines of 2 years from the manufacture date.  As stated in Nike's Terms and Conditions, product that is received for a claims inspection and outside the 2 year date of manufacture, will be returned.  If you would like to provide the information from your shoes, you can reply to the complaint for a review.  If the shoes can be considered for an inspection, I will provide a free shipping label as a one-time courtesy.  Please note, product must first be acceptable for inspection and deemed to be flawed to receive credit. Sincerely,KellyNike

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
Per our Risk Management Team they received a Fax of the store receipt sent on 10/22/15. The details provided along with the examination of the product are in the process of being evaluated. You will be contacted once...

all the information and inspection are complete.
If you have questions, you will need to contact Jo Ann P[redacted] at [redacted]
Sincerely,KellyNike

Complaint: [redacted]I am rejecting this response because: just waiting to see if order [redacted] ships before I close the complaint. So there won't be a repeat of past behaviors.Sincerely,[redacted]

Thank you for contacting us for an update on your Nike cleats. I am sorry you were not able to get ahold of Kelly. I completed the courtesy second inspection for you on the cleats and we are not finding anything wrong with the manufacturing that would cause pain in your sons feet. The inspectors...

findings that this is a 'fit' issue are founded. As the manufacturer of the product our claims process will cover any material or workmanship flaws with our products. In a situation such as this you need to work with the retailer you purchased them from. That being said, we value you as our consumer and would like to help your son find a different cleat that will work better for him. We emailed a courtesy Nike gift card to you at [redacted]@kc.rr.com. You will receive it in the next 24 hours if you don't have it already. You can use the gift card to purchase a different model online at Nike.com. Keep in mind this is a one time courtesy we can provide and if you need to use our claims process in the future the inspectors decision will be final. Please let me know if there is anything else we can help you with. Our apologies again for the delayed resolution. Have a nice day. Sincerely, BeckyNike Elite Service TeamNike, Inc.

Hi [redacted],
First, I would like to apologize for your Nike.com experience and thank you for sharing your disappointment with the Revdex.com.
I understand that you have been waiting very patiently for your refund on order #[redacted] and regret it has taken longer than usual....

 Generally, refunds take 7-10 days and sometimes longer depending on the volume at our warehouse.  However, I do see that your refund was processed yesterday on 6/7/16 and will post shortly.  The failed promises and incorrect information provided to you is not the level of service that we strive to provide.  Rest assure that Nike is continually reviewing processes and looking for ways to make our return process more efficient for consumers.
Due to this inconvenience and as a token of our appreciation for choosing Nike.com, I would like to offer 15% Off your next order.
• 15% Off Promo Code:  [redacted]• Promo Codes Expire:  December 8, 2016
If you have any further questions or concerns, please contact us at 1-800-806-6453 4:00 am - 11:00 pm PT, 7 days a week.
Regards,
GloriaNike.com

Hello [redacted], Thank you for contacting Nike through the Revdex.com.  I regret that your order was not received as intended by the carrier. Once Nike.com products leave the warehouse we rely on the carrier to deliver our products to the consumer.  Per our conversation,...

I'm researching all available inventory for a replacement of the item in your order. Please allow 1-2 business days for this process. I will be in touch directly once I have information on product availability. If I'm unable to locate inventory a refund will be issued.  Please note that promo codes cannot be applied for orders placed through the Nike+ SNKRS app ( see Promo Code Terms and Conditions: http://help-en-us.nike.com/app/answer/article/promo-code/a_id/3706/kw/promo%20co...⇄ , and was the reason the code could not be added when the order was placed. Select launch/Jordan Brand products are excluded from the promo code usage. Please see our website at http://help-en-us.nike.com/app/answer/article/promo-code-exclusions/a_id/3711/kw...⇄ for full details. Thank you again for contacting Nike. I look forward to assisting you.  Sincerely, KellyNike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:I spent 120.00 on a new pair shoes.15% off does not even begin to cover the replacement cost.If this is the way the company stands behind their products which were obviousely defective I do not want to even buy another pair.I feel I should br offered a new pair.Since the company has plans to make this right I will just purchase a different brand all together. I have a 13 year old who collects the Lebrons and has alot of pairs of them.I will also be stopping those purchases as well.  A company as large as Nike can afford to compensate a good customer for a defective product and never even miss the money.Instead they  choose to offer me a paltry 15% off.This is unacceptatable and I am willing to just switch to [redacted] for further clothing and shoe purchases.I hope is worth losing a customer who spends ALOT of money on Nike products to avoid replacing a defective producg.So I do not want 15 % off and I will avoid purchasesing anything Nike from now on.My daughter also loves [redacted] so between that and [redacted] we will not need Nike products.I know losing 1 customer will not even lut a dent in Nike sales but it will make me feel better to not by from this brand.Sincerely,
[redacted]

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
We thank you for choosing Nike.com as your source for Nike products and regret any inconvenience with your order#[redacted]. In review, it appears the item, style #[redacted], was cancelled from...

the order due to the lack of inventory at fulfillment. A charge for the item was not processed as Nike.com does not bill the form of payment used until the item has shipped.
 
Please know our system researches all available inventory to fulfill an order before a cancellation is processed. While I understand this item was intended as gift and needed by 11/29, given the popularity of products on our site and any item offered on'clearance', certain products, styles and sizes sell out.
 
I've provided below the 15% promo offered when contacting us. Below are the details and expiration information.
 
[redacted]
EXPIRATION DATE: 2017-05-28
 
 
If you have any questions about the cancelled item from the order or need any further assistance, please contact Nike.com at 1-800-806-6453 4a-11pm PST.
 
Sincerely,
 
Kelly
Nike

Hello [redacted]
Thank you for your reply and for the additional feedback.
Nike stands behind product for flaws in material and workmanship.  Our experienced inspectors carefully evaluate each product for manufacturing or material flaws.  An additional review was provided for the claimed footwear through the photos and inspector notes and after review, we agree with the original decision determined by the inspectors.  The footwear issue did not qualify as a material or manufacturing flaw and did not meet our criteria for credit. 
Additionally, below are the options provided to consumers should their product be denied.  These selections are agreed upon when submitting the claim at Nikeclaims.com and a claim number provided.  Consumers select the radio button next to their preferred option.  Nike does not offer any other options for denied claimed product than those that are listed on the site.  We apologize for any confusion.
[redacted]
If your claim is denied:
 I would like to participate in sending my shoes to Nike's Reuse-A-Shoe program for recycling. 
 I would like the denied shoes to be returned.
By clicking 'I Agree' button you are agreeing to the Terms and Conditions provided.
[redacted]
Thank you again for contacting Nike.

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
We've reviewed and confirmed the refund in our system at the Oshkosh Nike Factory store on 10/25/2015 for $230.97.  Please know that refunds can take 7-14 business days to process.  Therefore, your...

refund should be posting, if it has not already, to your credit card.
If you have any questions, please contact the store directly at 920-232-1002.
Thank you again for contacting Nike.
Sincerely,
 
Kelly
Nike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Please reopen this case
I am not satisfied with business response 
Thanks.
[redacted]

Hello [redacted],Thank you for contacting Nike through the Revdex.com.We truly regret the issues with your order delivery and for any inconvenience this has caused for you and your son. It appears that you received an order delay because of the estimated date of delivery timeframe was not...

going to be met on 12/4. Due to the processing of orders in our system, we were unable to cancel the order in it's status. The order shipped and we are working with FedEx to return the package.A full refund has been issued. A credit of $131.40 was refunded to the original form of payment used in the order. Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. Due to the inconvenience I'm providing a 20% promo code for use on a future order at Nike.com. Below are the Terms and Conditions along with the Promo Cod[redacted]EXPIRATION DATE: 2016-06-07TERMS & CONDITIONS:Enter promo code at checkout. Promotion code valid for one use only. Not valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift Cards. Not transferable and not redeemable for cash, credit, or towards previous purchases. Redeemable on Nike.com only in the United States. Not valid on Swoosh.com. Can be used in combination with Free Shipping promo codes only. Apple and iPod are trademarks of Apple, Inc. Nike reserves the right to modify or cancel this offer at any time.For questions regarding your refund, please contact Nike.com Customer Service at 1-800-806-6453.Thank you again for contacting Nike.Sincerely,KellyNike

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
We're sorry to hear that when you purchased the LEBRON XII BHM (GS) style #726217-001 from the retailer there were 2 left shoes.  I can understand your frustration for you and your son having not noticed...

this at the time of purchase. 
Due to your concern, we've reviewed the previous contacts and inspector notes regarding your claim [redacted] and as mentioned to you, Nike does not consider this issue a material or manufacturing flaw.  Size and fit issues are not considered for an inspection.
Nike products are sent to the retail store for distribution and retail sale.  When a product is purchased, the retailer typically checks to ensure the footwear is correctly paired.    Often times a customer can try on one size and inadvertently return a shoe to the wrong box, and if not checked this can potentially result in the mismatched size for another consumer.   Therefore, these types of issues are best handled through the original place of purchase. 
Since it was suggested to send the product for a claim inspection and denied for the above mentioned reasons, I'm offering to send a courtesy Nike Gift Card for $15.00 to cover the cost of the shipment for the inspection.  If you would like to receive the Nike Gift card, please reply to the Better Business Complaint with your preference of shipping.  I can send to your physical address or email address we have on file.
Sincerely,
Kelly
Nike

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
We are sorry that you were not able to contact us within the timeframe to place an order for the Air Jordan 12 'French Blue'. The offering period to order the shoes through the early access process...

is no longer available. Please note, this specific style is set to launch in the near future. Be sure to follow us on twitter @nikestore for updates.
 
In regard to a refund for the cancelled order #[redacted], a payment was not processed. Nike.com does not charge/bill payment(s) until the item(s) ship from our warehouse. Since the item was cancelled the shipment did not occur and no payment was processed. A full reversal of the authorization was processed when the order cancelled. Typically, the authorization holds drop off your account after 48-72 hours. If you are still seeing an authorization on your account, please contact Nike.com with your bank's fax number and we will assist you further. We can be reached at 1-800-806-6453, 4am-11pm PST.
Thank you again for contacting Nike.
Sincerely,
 
Kelly
Elite Services Athlete

Complaint: [redacted]I am rejecting this response because:
This is an ongoing problem they have done the same thing for order [redacted] and all they can do is cancel my order and give me a promotional code, while the code is an ok gesture it doesn't replace the merchandise I hope to receive when I place an order. So if Nike could get an accurate inventory, or at least help the customers by finding the merchandise in a store and shipping from a store to the customer it would greatly improve their customer relations.Sincerely,[redacted]

Hi [redacted],Thank you for contacting us through the Better Business to provide feedback about your recent visit to our Nike Factory Store-Flatbrush. We appreciate hearing about your experience. Per our corporate process for retail store matters, your information was forwarded to Nike’s Retail...

Management team for review on 9/26.  According to the information provided to us, you were contacted directly by the store Coach Kayla regarding your visit.      If you have any additional questions, please contact our Corporate Team at 1-800-344-6453 between 7 am-4 pm PT, Monday-Friday.Thank you once again for contacting Nike.  Sincerely,KellyNike

Hi [redacted],
Thank you for your reply.  The only address information provided appears to be associated with your profile information.  In  the body of your response there is not a store location mentioned where the incident occurred. To submit the incident details to the correct store for assistance, this information is required.
As mentioned, I'm glad to submit a Retail Escalation on your behalf.  You may call Nike at 1-800-344-6453 or reply to the Revdex.com.  Once this required process is submitted to the store the Retail Management Team will review the incident and then they will work with you directly.
Sincerely,
Kelly
Nike