Nike Inc

Hello **,Thank you for contacting Nike through the Revdex.com.We are sorry to learn of your recent experiences with Nike Air Max ’95 and regret the inconvenience.  We truly appreciate you bringing these issues to our attention. We take immense pride in our products and when they...

are not living up to the high standards we expect we want to know.  All feedback we receive is taken seriously and with consideration.  The valuable input is used to improve and develop future Nike products.Unfortunately, we do not stock replacement laces to send out to consumers directly.  Replacement shoelaces can generally be found at Nike Factory Stores, authorized retail stores, sporting goods stores or shoe repair shops.   As courtesy, a $25.00 Nike Gift card has been issued and sent to your email address.  The gift card should arrive within 24 hours.  Once received, the card can be redeemed online or at a Nike retail stores.  If you have not received your Nike Gift Card via email after 24 hours, we recommend checking your email SPAM/junk filter for the gift card. It's possible that it will be captured in the filter. Please contact us at 1.800.806.6453 between the hours of 4 AM and 11 PM Pacific Time, seven days a week, if you have any questions or concerns regarding your Nike Gift card or if we can be of any further assistance. Thank you again for contacting Nike. KellyNike

Complaint: [redacted]I am rejecting this response because:
The response that I received from Nike did not help to better my experience in any way and did not resolve my problem. Thank you very much for protecting consumers and have a great day!Sincerely,[redacted]

Hi [redacted],I’m providing the promo code that is mentioned in my reply and apologize it was not included in my original response.  Please accept our sincere apologies for the inconvenience experienced as a result of the launch.Below is the information and details of expiration for the 20% off promo code.  If you have any questions regarding the usage, please contact Nike.com at 1-800-806-6453. [redacted]EXPIRATION DATE: 2016-08-17Sincerely,KellyElite Service Athlete

Hello [redacted]
Thank you for contacting Nike through the Revdex.com.
We absolutely value you as a consumer and appreciate your loyalty to our brand through the years. We understand that that having an order canceled multiple times is a frustrating experience and we regret the...

inconvenience this has caused.
In review of the order(s) you’ve placed for the Air Force 1, style #[redacted] each order was indeed cancelled due to inventory. Please know while orders may be successfully placed and a confirmation email received, orders are still subject to the cancellation based on inventory availability at fulfillment. Our system works to check all warehouses for availability and if not found the order will backorder cancel as with your orders. Additionally, based on the products popularity certain restock styles like the Air Force 1 can also sell out quickly.
We regret that the color way suggested was not an option for you. In the event you were not aware, the 20% promo code you previously received is still active until 7/22/16 and indeed can be used toward the Air Force 1 you’re interested in at www.NIKEiD.com. If you are not finding an item you like on our site, keep in mind, your Nike Gift card can also be used at a Nike retail store. While I understand you received the Nike Gift card with redeemed points, to obtain a cash refund you will need to work with the original place of purchase.
Thank you again for contacting Nike.

Complaint: [redacted]
I am rejecting this response because: nike /converse hasn't resolved issue with defective shoes, it's wonderful that they tell me about the 7-10 day waiting now what they need to do is replace the defective shoes 
Sincerely,
[redacted]

Hello [redacted],Thank you for contacting Nike through the Revdex.com.We regret the issues you've encountered with your visit to the Nike store and appreciate you sharing your experience.  I appreciate your returning my phone call and providing additional information so that we could...

research your concern of the transaction.   I was also able to pull up the original receipt of the purchase and verify the the details.  According to the transaction information in our database there is only a single charge settled in the amount of $172.18 on 6/4/17 for card ending #[redacted].  If you are still seeing any pending details on the account, please contact your bank and if we can be of any further assistance, please reach out to me directly.Thanks for contacting Nike.  Sincerely,KellyNike

Hi [redacted],Thank you for your reply and working with me on assisting you with your denied claims: [redacted] and [redacted].As mentioned, after further review of the products and the overall issue of the date of manufacture, we proceeded with the claims exception inspection at your request. Both claims were issued credit in the form of a Product Voucher. The Product Voucher(s) may be used online at Nike.com only. You will receive Product Vouchers in the following amount within 5-7 business days:[redacted] ($110.00) and [redacted] ($79.99)We will not be able to provide any future courtesy second inspections, however, product may be still be sent for the general claim inspection if needed at nikeclaims.com. The product voucher(s) may be used online at Nike.com only. Please refer to your reference number [redacted] if you have any questions about the claims.Again, thank you for contacting Nike.Sincerely,KellyNike...

Hello [redacted],
 
Thank you for your reply to the Revdex.com.  
 
I’m just following up to your 7/14/16 response via the Revdex.com regarding not having received your Nike Gift card issued 7/22/16.  We regret the delay in a written response to your inquiry.  Per the contact history an internal email was sent and voice message left on 8/1 regarding your gift card.  In review of the gift card transaction it was successfully received and redeemed on 8/6/16.
 
Thank you again for contacting Nike. 
 
Kelly
Nike

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
We are sorry to learn of the issues with your Nike shorts and regret any inconvenience.
While we are unable to determine if the issue is a flaw without a physical inspection, please know Nike stands behind all...

products for material and manufacturing flaws. We rely on and authorize the retailer to assist consumers with their flawed product. If the retailer is unable to assist our claims inspection process is offered as a back up. Consumers have the option of returning their product to Nike for the claim inspection process (see Nikeclaims.com).
Nike does not offer product replacements or refunds. These options must be obtained through the original place of purchase. As a one-time courtesy I’m offering to provide a $45.00 Nike Gift Card. The shorts will need to be returned to my desk to receive the gift card. Once received I will send a Digital Nike Gift Card to the email address [redacted]. Please use the attached shipping label for mailing your product directly to Nike World Headquarters.
Please note if assistance is needed in the future with any Nike product deemed to be flawed and cannot be returned to the original retailer, a claim will need to be submitted through online at Nikeclaims.com.
Thank you again for contacting Nike.  I look forward to assisting you.

Dear [redacted],Thank you for contacting Nike through the Revdex.com.We thank you for being a Nike consumer and regret the issues you’ve experienced with the Nike Air Monarchs. Having purchased Nike products before you’re indeed familiar with the quality of our products and therefore,...

feedback such as yours is greatly appreciated. We highly value the comments we receive from our consumers.Nike stands behind all products for flaws in material and workmanship. In review of your contact to Nike, it appears the date of manufacture of the Nike Air Monarch’s is 6/19/13. Therefore, it is highly likely the issue of concern is not a result of a material or manufacturing flaw, rather is due to the age of the footwear, the flex agents, polyurethane's, and footwear grade adhesives etc. which over time can deteriorate. This coupled with dry, hot conditions and where product is stored can also contribute. Additionally, to clarify regarding Nike’s claim policy, Nike does not offer a guarantee or warranty on footwear rather, products can be sent for inspection if the date of manufacture is within the 2 year timeframe. You can view this information online in Nike’s claim policy at: www.nikeclaims.com. Please know that due to the manufacturing and distribution of product from our factories to retail stores, Nike is unable to monitor retail store sale practices and the stores timeframe for selling product. While the date of manufacture of the Air Monarch’s was is well beyond the timeframe to receive inspection per our claims policy, I’ve provided a courtesy $50.00 Nike Gift card. The Nike Gift can be redeemed online at Nike.com or at a Nike retail store. The gift card will be sent to the email address on file and should be received within 24 hours. Please check your SPAM/Junk filter if not received within this timeframe. If you have any questions, please contact Nike.com at 1-800-806-6453, 4am-11pm PST, 7 days a week. To receive a full refund or product replacement, you may want to try to work with the original retailer. Thank you for contacting Nike. Sincerely, KellyNike

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com: I wanted to thank the Revdex.com for there help as I do not think it would have if not for the Revdex.com. As an FYI you got to witness that the term "Elite" has a different meaning for Nike as it would for the rest of us.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
Thanks for taking the time to contact Nike through the Revdex.com.
We offer our sincere apologies for the inconvenience the cancellation of your order #[redacted], the AJ 12 "The Masters" has caused.
Our team is actively researching how this issue may have occurred...

and working to identify the root cause to ensure this does not happen in the future.
Due to the cancellation of the order we are offering early access to the Air Jordan 12 "French Blue" and will provide you with updates in the next couple of weeks. The 20% off promo code that was provided can be used toward any future purchase on Nike.com. Thank you again for contacting Nike. We very much appreciate you choosing Nike.com as your source for Nike product.Sincerely,KellyElite Services Athlete

Revdex.com:
I will contact Nike directly to solve the issue. Thanks for connecting with the right person.
[redacted]

Hello [redacted],
We thank you for your reply and regret that you're not satisfied with the response and promo code offer.  We, again, are truly sorry for the inconvenience this has caused. 
As you are aware, the Air Jordan 10 OVO was a popular launch and sold out quickly. The shoe is no longer in stock with no additional units available.  The promo code was offered as a token of our sincere apologies. 
Please know your feedback was indeed forwarded to the team that oversees the launch process and the valuable feedback is used as a basis to improve future launches.
Again, thank you for contacting Nike.
Sincerely,
Kelly
Elite Services Athlete

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
A review of your Nike.com order/refund details involving the Nike Gift Card were reviewed. As a courtesy, we are reissuing a $100.00 Nike Gift Card. A Nike Gift card will be issued to your email address on file and...

should arrive within 24 hours. If you have not received your Nike Gift Card via email after 24 hours, we recommend checking your email SPAM/junk filter for the gift card. It's possible that it will be captured in the filter.
For reference, here is a link to Nike.com Gift card Terms and Conditions, http://help-en-us.nike.com/app/answer/a_id/2991/p/3897.
Please contact us at 1.800.806.6453 between the hours of 4 AM and 11 PM Pacific Time, seven days a week, if you have any further questions or concerns.
Sincerely,
KellyNike

Hi [redacted],Thank you for contacting Nike through the Revdex.com. We thank you for sharing your feedback regarding our website and regret any confusion.A review of the chat details to Nike.com regarding the pricing display of the Nike Free Trainer V7 men's shoe on our site was...

completed.  It's likely you may have hovered a style color that was listed as $69.97 when viewing the specific color you were interested to purchase.  The link you've provided https://store.nike.com/us/en_us/pw/mens-gym-training-shoes[redacted] displays the non sale priced items at $100.00 and also the discounted $84.97 and $69.97 when scrolling through the 11 colorways offered.   As was mentioned, not all colorways are discounted. Consumers can scroll through the color display selecting the color and/or pricing preference. Clicking on the specific colorway displays the actual price before adding the item to cart.   Although the particular colorway you are interested is not a sale item, as a courtesy, I'm providing , a 20% promo code for use on a future order at Nike.com.  [redacted]EXPIRATION DATE: 2018-07-30There are some exclusions with the promotional code.  For important information regarding Promo Code usage and exclusions, please visit http://help-en-us.nike.com/app/search/kw/Promo%20codes/search/1For additional questions or if you need assistance with the promo code, you can reach Nike.com at 1-800-806-6453 4am-11pm PST, 7 days a week.  Sincerely,KellyNike

Hi [redacted],Thank you for contacting Nike through the Revdex.com.We regret your Nike.com order was not received as intended and apologize for the delay in our response to receive assistance.  Per your request a tracer investigation with the carrier service was generated and a refund...

was processed for the full amount of the order, $259.91 on 12.26. Please allow from 1-2 billing cycles for the credit to appear on your banking statement, this is dependent on how quickly your card issuer posts the credit.UPS will be in contact with you regarding the missing package and let us know the outcome of their investigation.  Their process can typically take up to 14 days to complete.  Please note, in the event the original package is located, or it is determined that it was successfully delivered we would need to work out arrangements with you to either return the additional item(s) received or re-bill you for the item(s).Thank you again for contacting Nike and we once again apologize for the inconvenience with this order.Sincerely,KellyNike

Complaint: [redacted]I am rejecting this response because Nike does NOT stand behind there products what so ever as the info she is giving is 100% false and there retailers will not return or exchange said items. I have contacted there corp. office and they tell me to contact Nike.. Also if I make a claim I will spend more money in shipping said items back and they will not pay for shipping of the said items back and also the always reject the claims when they are made, I saw online that many people are all saying the same things and that Nike just don't care. I also agree that NIKE plane and simple does not care and I will continue to blast Nike on Facebook and Twitter. Nike is running a scam on there customers..Sincerely,[redacted]

Complaint: [redacted]Hi, thank you for your response. The reason for me contacting through the Revdex.com is because I had spoke with a rep online and pretty much he told me there was nothing he could do about it. I wish there was a way that I could have settled this without involving any one. Now the reason that the shoes do not fit is not because of my neuropathy that has nothing to do with it. I actually am a lifelong fan of nike sportswear and this is the first time I feel cheated buying a nike product. I currently own a pair of shox, reax, lebron 12s, airforce 1, rosches and jordan son of mars sneakers. All my other biles I bought 9 1/2 and wore them and still wear with  no issues. Its just these that are made with this neoprene fabric are extremely tight. Before I came to the conclusion that I did I also did research online and came to the conclusion that the shoes "run small". As posted in numerous blogs and posts that i've come across. It cannot be that everyone writing these blogs and post have issues also. I would like to resolve this issue as soon as possible. If you would id like you to go online and look at the post about these types of shoes so that we may come to a conclusion. I would just really like to exchange my shoes and have this be over with if you have a trailer in my area willing to do it. 
Thank you 
[redacted]I am rejecting this response because:Sincerely,[redacted]