Nike Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
We thank you for feedback regarding your ordering experience and appreciate your bringing your concern to our attention. 
 
We truly apologize for the inconvenience this has...

caused.  As you are aware, due to a system error, inventory was oversold for the Air Jordan 12 Retro OVO Men's Shoe and the order #[redacted] was cancelled.  A $100.00 Nike Digital Gift card was issued as a token of our appreciation. 
 
Per your contact with Nike on 10/11 regarding this matter we are actively researching our warehouses for any available inventory.  While we cannot guarantee the request will be fulfilled we want to insure you that we are researching all possibilities. As stated in conversation with Nike, you will be contacted directly once details are available.
 
Thank you again for contacting Nike.
 
Sincerely,
 
Kelly
Nike

Hello [redacted]
Thank you for contacting Nike through the Revdex.com.
We regret the issues with order [redacted] and apologize for the inconvenience with the delivery and service received. Your feedback is appreciated and we use the valuable input to improve and develop...

our business and customer services.
We are actively working with [redacted] and researching the delivery issue of this order . A [redacted] tracer investigation has been processed and all the required information submitted to the [redacted] team. Once they have completed the investigation they will let us know the outcome of the investigation. This process can often take up to 14 business days.
In review of the order a refund was processed to the cardholders original form of payment. If you have any questions, please call Nike [redacted]4am - 11pm PT, 7 days a week).

Complaint: [redacted]I am rejecting this response because: The continued delay of my refund is unacceptable for such a large company as Nike. It doesn't and shouldn't take 7-10 business days to apply a refund to me or any customer. You have plenty of personnel to have all refunds processed within hours/days. I recently had a refund from [redacted] process in 24 hours and [redacted] process in 48 hours. What reasonable reason could delay processing of any refund once it is received at your warehouse? Lack of training, personnel or management skills to make sure your warehouse is fully employed to provide basic customer service? Does the email I received yesterday mean I have to wait another 7-10 business days, extending my wait for 13-16 business days AFTER it has been received? Is this acceptable to Nike? Calling your customer service line or chat did nothing. I never have received a call back fro a manager after repeated requests. Is that also Nike policy to just ignore customer requests and send an email? I have been an extremely loyal customer for years as you can review my purchase history. I would expect top service in all of your departments. Please process my refund.Sincerely,[redacted]

Hello [redacted],Thank you for contacting us through the Better Business to provide feedback about your recent Nike store visit. We appreciate hearing about your experience. We have forwarded your information to our Nike Retail Management team, who will research the issue. The store Coach will...

then contact you directly within one week. If you have any additional questions, please contact our Corporate Team at 1-800-344-6453 between 7 am-4 pm PT, Monday-Friday. Sincerely,  KellyNike

Hello [redacted],
Thank you for your response.  The Nike Gift card for the refund of the cancelled order was shipped and delivered 1/8 via FedEx.  As mentioned, the shipping would take up to 1-2 business days.
The tracking number is 
FedEx [redacted].  Below is are the delivery information details:
Actual delivery:
Fri 1/08/2016 2:10 pm
[redacted], ** US
 
The .34 cents was not charged to your card as the order was cancelled before payment was charged.  If you have any questions about the gift card usage or promo code, please call Nike.com at 1-800-806-6453 and reference #[redacted].
Again, I apologize for the inconvenience with the order.
 
Sincerely,
 
Kelly
Elite Services Athlete
 
 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Today, I finally received my shoes back from Nike with a note from the company saying that the issue is a result of “outsole wear through to the internal airbag, which caused the airbag to deflate.” They also appear to have been grinded on the bottom when I got them back, which is not how I sent them off.  How poorly made is the Air Max 2017 that it would give out within several months? I have had flip flops last longer. No shoe should be that poorly made. If a $190 pair of shoes cannot make it to 1 year then that is a manufacturing defect because nothing should crumble that fast, not even the sole of a shoe. I have Air Max in my closet that are several “years” old and are still firm and so it makes no sense that a newer product can't outlast the older ones. We certainly got a defective pair. In response to your earlier reply, you are basically saying that Nike is not into customer satisfaction but that I can ship the shoes across the country “again” just for you to send out another letter saying that you are standing by your inspector. Well, I am not about to waste my time mailing a hunk of junk back across the country because I have already done that once. I would rather take a loss than to waste any more of my time. You go ahead and stand with your inspectors and we will stand with your competition from here on out. My family and I will never purchase another Nike product or affiliated product again. No further response is needed because it is obvious that customers are not valued by Nike.  
Sincerely,
[redacted]

Revdex.com:
 
I will accept Nike's offer to provide $50 gift certificate to my email address on file.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted]
Thank you for contacting Nike through the Revdex.com.
We appreciate hearing about your recent Nike store experience.   Nike has a required process in place for Nike retail store issues.  Retail Escalation issues are handled by the store's management...

team for resolution. 
To assist with the required process, we will need more information regarding the store’s location and other pertinent information, if available, to properly forward to the Retail Management team.    Once received, they will research the issue and contact you directly. 
Please call Nike Corporate for assistance in this matter.   We can be reached at [redacted] from 7am to 4pm PST or contact me at the number provided on your voice messaging.  Alternatively, you can reply to the email sent 1/5/17 to the address on file providing any :
Store Location:
Date:
Manager Name or Associate name:
Receipt:  Date, time, operator number and transaction number on receipt:

Hello [redacted],Thanks for contacting Nike through the Revdex.com.  Per our conversation today 4/5 your Nike.com order #[redacted] is being reshipped and the FedEx Tracking # is [redacted].  Once the package is picked up and scanned by the carrier, the details...

will be visible online at www.fedex.com.  If you have any questions, please respond to the direct email sent from Nike, which will copy this information provided. Sincerely,KellyNike

Complaint: [redacted]I am rejecting this response because:  You are sending the complaint to the source of the issue which will not resolve it. The incident was involving a Store Manager so who is going to rectify issues when the head of the store location is the culprit. That's like being assaulted by someone and having the complaint addressed by the person that committed the assault. This should be handled from a corporate level which is why I filed this complaint through this method. This incident was also transcribed during a telephone call I placed with Nike customer service and I was told the complaint would be escalated to Head Quarters. Sincerely,[redacted]

Thanks for contacting Nike through the Revdex.com. We regret the issues you’ve experienced with the Nike Air Monarch shoes and appreciate you’re letting us know. We would like you to know Nike stands behind all products for material and workmanship and is a backup to the retailer. We...

first and foremost recommend consumers return to the original place of purchase to receive the fastest assistance. However, if you are unable to return your Nike product to the retailer for whatever reason, you indeed have the option of sending your product directly to Nike for a claim inspection. You can submit a claim online at Nikeclaims.com or via phone by calling our customer service team at 1-800-344-6453 (press ‘6’ to be connected to a representative). The team is available Monday-Friday from 7 am-4 pm PT.If you submit a claim through Nike, your product will be inspected 5-7 business days after we receive it. While I understand that you are requesting a product replacement, please know if our inspectors determine your product has a material or workmanship flaw, you'll receive a product voucher in the full amount of the product’s retail price. Product vouchers can only be used on Nike.com and refunds can only be obtained through the place of purchase. Thank you once again for contacting Nike.  Sincerely,KellyNike

Hello [redacted],
Thank you for contacting through the Revdex.com. 
We appreciate your feedback regarding your experience and regret any inconvenience.  A review of all the contacts to Nike regarding the issue/claim, return and inspection process was completed. 
I...

understand this is a difficult circumstance and assure you we are willing to provide assistance for the return of the shoes to Nike for the required claims process.  As stated in the email sent by the Nike agent, we are glad to send a box along with a free shipping to avoid any inconvenience.  A UPS Call tag can be generated to pick up the package directly from the residence and shipped directly to the warehouse for the inspection.  Please know in order for the consideration of compensation, product must be physically inspected and sent to our claims warehouse and deemed by inspectors to have a material or manufacturing flaw.  If credit is issued a Product Voucher in the full retail amount is issued for use only on Nike.com.  Product replacements and refunds must be obtained through the original place of purchase. To view the Return Guidelines Terms and Conditions, please visit Nikeclaims.com
If you wish to proceed with the claim inspection and would like the box and free shipping label/UPS Call Tag as offered, please respond to the email sent 12/27 with the details and we will assist you.
Thank you again for contacting Nike.
Sincerely,
Kelly
Nike

Hello [redacted],
Thank you for contacting Nike through the Revdex.com. 
We regret that you are dissatisfied with Nike’s warranty and return process for the Nike+ Sportswatch GPS.  Your feedback is truly appreciated and will be forwarded to the proper departments within...

Nike.
Please know that if you choose to return your product directly to Nike, you have agreed to the terms and conditions of our return guidelines. 
In general, Nike+ Sportwatch GPS claims are issued a replacement however; because the product is no longer available for replacement a Product Voucher was issued in the full MSRP of $149.00.
Product Vouchers are not transferable and are not redeemable for cash.   This information is printed on the back portion of the Product Voucher.
If you have questions, about the usage of your Product Voucher, we are glad to assist.  Please contact Nike.com at 1-800-806-6453, 4am-11pm PST.
Sincerely,KellyNike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I went to the store today and I made an exchange.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: Nike's response did not address the main issue, which is this happens MOST of the time that I order from them. It shouldn't take 3-4 days for you all to figure out you don't have enough stock to fulfill all of your orders. And if it does, then maybe you all should invest in a better system. Sincerely,[redacted]

Hello [redacted], Thank you for contacting Nike through the Revdex.com. We’re sorry to learn of the issues with your Nike Air Tech Challenge shoes 3/4 III. We value your patronage and loyalty to our brand through the years. To insure the quality service we strive to provide to...

every consumer was offered, your Nike contact history and phone calls were reviewed for quality assurance. We were unable to locate any record under your profile information of the specific phone calls to Nike Corporate on dates 4/8 or 4/9 in our data base to which you were instructed to visit the store for assistance. However, we do apologize for any miscommunication provided from the store regarding Nike’s claims policy.  While we indeed understand your interest in receiving a replacement pair of this specific style/colorway and the sensitivity of the matter with your son, per the information provided on 4/10 when contacting Nike Corporate, and our Return Guidelines (see www.nikeclaims.com), product returned for a claim inspection and determined by inspectors to be flawed, a Product Voucher will be issued in the full manufacturer’s suggested retail price (MSRP) of the Nike product. Nike does not provide product replacements or cash refunds. We offer our service as a back up to the retailer if your shoes are within the 2-year date of manufacture to receive an inspection. A Nike claim can be easily submitted online at www.nikeclaims.com or by calling Nike Corporate at 1-800-344-3453 7am-4pm PST M-F for assistance.  Thank you again for contacting Nike.  Sincerely, KellyNike

Dear [redacted],
Thank you for contacting Nike through the Revdex.com.
We appreciate your taking the time to share your feedback about your Nike.com order experience for the Nike Air Jordan Future Low, style #724813-400 6Y.
First, please know that we are truly sorry for the...

inconvenience and disappointment the cancellation of the order has caused for you and your son.  We are committed to creating the most premium experiences for our consumers online and appreciate your feedback.  I have forwarded your comments to the proper department within Nike for feedback purposes.  It is through the comments of our valued consumers that we are able to improve our business services.
While we understand the suggested comparable product offered is priced higher than the clearance item, we are unable to price match a regular priced item to that of a ‘clearance’ item.  The 10% promo code was offered due to the inconvenience of the cancellation and we hope that you are able to take advantage of the discount on a future order. 
Thank you again for contacting Nike.
Sincerely,
Kelly
Nike

Hello [redacted],
Thank you for contacting Nike though the Revdex.com.
We regret that you are not satisfied with the inspector’s decision of your claim, #[redacted] and for any inconvenience your contact with our customer service team has caused. Like you, we expect the highest...

quality from our products and we are equally dedicated to providing quality customer service. Therefore, please know your feedback is greatly appreciated.
Please know the claims process looks for a variety of manufacturing/workmanship flaws that caused the shoe to become flawed. The issue of "inside friction" is in general related, to a continual rubbing/up and down motion, which can cause material to breakdown in a specific area; this is considered wear and tear.
As a one-time courtesy we are offering a second inspection of the footwear at Nike WHQ. Please know this does not alter the denied claim findings or result, or serve as guarantee of compensation. If a courtesy compensation is approved I will send a Nike gift card for the full MSRP of the product.
If you would like to proceed with the inspection, please use the attached a pre-paid label for the use of shipping your shoes directly to Nike. Once the shoes are received to my desk, please allow 1-2 business days for the inspection process to complete.
Should you have any further questions, please reply directly to this email or call Nike Consumer Services at 1-800-344-6453 and reference #[redacted]
Again, thank you for contacting Nike.
Sincerely,
Kelly
Elite Services Team