Nike Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com and for sharing your feedback regarding your recent Nike.com order.
 
 I regret the Air Jordan XI Retro Men’s shoes were not received as expected and for any inconvenience this issue has caused....


 
In review of the contact history with Nike options were provided to receive assistance with a replacement. Per the email received 12/21, a new order was placed for the Air Jordan XI Retro Men’s shoe and details for the shipping of the original pair to Nike World Headquarters was provided. As mentioned in the email, per our policy, we must receive the flawed/original product before the new product is sent to the consumer. Once the original pair is received the new pair is sent with expedited shipping.
 
While I understand you may not want to proceed with the replacement, you have the option of returning the product Nike.com to receive a full refund.
 
Nike.com orders placed during the holiday period can be returned for any reason within 60 days of purchase. You can use the return label included with your order if you are not completely satisfied. However, if you wish to go forward with the receiving the replacement, please use the prepaid label provided for sending the original order to Nike World Headquarters. The new pair will be sent upon receipt with courtesy Next Day Air shipping.
 
Thanks again for contacting Nike.
 
Sincerely,
Kelly
Nike

Hello [redacted],Thank you for contacting Nike through the Revdex.com.We are sorry to learn of the issues with your order #[redacted]. Please know we rely on the consumer to verify and confirm all information is correct before submitting the order for processing.  Our warehouse team...

makes every effort to fulfill reshipment requests for launch product returned to our warehouse.  Due to the vast amounts of packages received daily not all requests for a reship is guaranteed to be fulfilled.   It was determined the package could not be located, with no available inventory to place a new order, and therefore, a full refund was issued for the order.  While I understand there is not an interest to receive the Next Day Air promo code that was offered, I ve provided one below.  We indeed regret any inconvenience this has caused; we value you as a consumer and hope that you will visit Nike.com in the future. [redacted]EXPIRATION DATE: [redacted]Thank you again for contacting Nike. Sincerely,Kelly Nike

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
We regret your order was not received as intended and regret the inconvenience. Your feedback regarding your experience is appreciated and the valuable input is indeed used as a basis to develop and improve our...

business services at Nike.com.
A refund was submitted 10/5 for order #[redacted] in the amount of $489.86. Depending upon your bank or financial institution the refund should appear within your account within six business days. However, it may take up to two billing cycles. If you have additional questions about the refund request, please contact your bank or financial institution to verify when the funds will be available. If you have any questions, please contact Nike.com at [redacted], 4am-11pm PST.
Thank you once again for contacting Nike.

Hello [redacted], Thank you for contacting Nike through the Revdex.com. We’re sorry to hear your son’s Nike.com order was not as expected.  We truly thank you for making us aware of the condition the shoes when received.   It is through feedback from consumers that...

we are able to improve our business services and will research the issue to insure future incidents of this kind do not occur.  I tried to reach you today 2/17 at the number provided in the Revdex.com Complaint and it appears to be a wrong number.  According to our website the Nike Zoom Ascention, style #832234-100 sz 13 is still in stock and is available as a replacement.  I'm sorry for any miscommunication.  If interested in receiving a replacement, please contact me at 1-[redacted] ext [redacted], 7am-4pm PST for assistance.  You still have the option of returning the shoes for a full refund. I’m glad to assist with the return process or with the replacement process.     Sincerely, KellyNike

Hello [redacted]
I want to thank you for contacting the Revdex.com regarding your recent denied claim: [redacted].  I understand that you are disappointed with our decision and appreciate you sharing your feelings.
After review of the inspector claim notes and photos along...

with the recent contact to Nike it appears that in error we sent the wrong claimed product.  We sincerely apologize for the inconvenience and to remedy the issue, please use the attached Next Day Air prepaid shipping label to return the shoes directly to me at Nike World Headquarters.  Upon receipt a Digital Nike Gift card will be issued in the full retail value of your denied claimed shoes ([redacted]) $65.00. Due to the inconvenience, we will add an additional $25.00 to the Gift Card total.  Nike Gift Cards can be redeemed online at Nike.com and at a Nike retail store.  Just print and tape securely the label to your readied box and drop off at any UPS service center.
If you have any questions, please contact Nike Corporate at [redacted] and reference #[redacted] or call me direct at [redacted] ext [redacted], M-F 7am-4pm PST.
Thank you again for contacting Nike. I look forward to assisting you.

Hello [redacted],Thank you for contacting Nike through the Revdex.com.I'm sorry to hear of the issues you had placing an order for the Air Foamposite One on our site. I can understand this being a frustrating experience having put forth your such time and effort. We indeed have shared your...

feedback with the proper departments within Nike. It is through consumer feedback that we are able to improve our business processes.We reviewed your contact history and our internal system and it does not appear an order was successfully placed. We were unable to find any details for an attempt to charge your form of payment used. In general, when an order is successful or there is an error on the site our internal system will show an attempt to capture or will fully capture a payment. Our system did not show this information. Additionally, consumers who have had a successful order will receive an order confirmation number. If you have any information that will help us research this more thoroughly we are glad to research further. However, keep in mind the shoes are sold out and no additional stock is available. In the event you were not aware, we do provide launch tips on our site to assist consumers quickly place an order. You can view the details here: http://help-en-us.nike.com/app/answers/detail/a_id/36141/kw/LaunchAs a courtesy, below is a promo code for 10% off a future order at Nike.com. Please review the Terms and Conditons for use. [redacted]EXPIRATION DATE: 2015-12-04TERMS & CONDITIONS:Enter promo code at checkout. Promotion code valid for one use only. Not valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift Cards. Not transferable and not redeemable for cash, credit, or towards previous purchases. Redeemable on Nike.com only in the United States. Not valid on Swoosh.com. Can be used in combination with Free Shipping promo codes only. Apple and iPod are trademarks of Apple, Inc. Nike reserves the right to modify or cancel this offer at any time.If you have any questions or need assistance, please contact Nike.com at [redacted] 4am-11pm PST, 7 days a week. Again, thank you for contacting Nike.Sincerely,KellyNike

Hi Ally,Thank you for your reply.  According to the store #367 the Head Coach, Lauren reached out to you on 2/2 regarding your Retail Escalation and to offer assistance.  If you have any further questions regarding this matter, please contact the store.  Sincerely,KellyNike

Dear [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
We value your business and are sorry to learn you’ve experienced an issue with your product. Per our return guidelines (see Nikeclaims.com) for the fastest service, Nike recommends returning your...

product to the original place of purchase. However, the retailer does have their specific guidelines for providing assistance. Since the retailer was unable to assist you with your footwear, please visit Nikeclaims.com to review our claims policy and start your online claim. Our experienced Nike inspectors will examine your shoes for material and/or workmanship flaws, and if approved for credit a Product Voucher will be issued for the retail value (MSRP) of your product.   Product Vouchers are for use only at Nike.com. Product replacements and refunds must be handled through the original place of purchase. If you have any additional questions, please call us 1-800-344-6453 between 7 am-4 pm PT, Monday-Friday.Thank you again for contacting Nike.
 
Sincerely,
 
Kelly
Nike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help with this matter. I appreciate NIKE's quick response.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
 
I still have a gift card that is not useable and eas told it was getting replaced. And the responce says im getting a card for the issues that im having. Im still wanting gift card and injave called nike and was told im not getting the grift card that is mentioned from the responce.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: Nothing has changed Nike still isn't willing help me out in any way. No one has attempted to contact me since the first call were nothing happened. No one has offered me a store credit, a gift card NOTHING. I'd like this to be over. But Nike seems to not be concerned with what this did to my bank account a month ago. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I asked for $100, and will accept a $100 gift card. I have received a $50 gift card to date. Please let me know.Sincerely,[redacted]

Hi [redacted],
Per our conversation today 4/11 I'm following up with the Better Business Complaint and providing a copy of the email that was sent regarding your concern.
Again, I apologize for the issues with your order(s) and the inconvenience this has caused. The issues with the cancellations have...

been resolved.
Per our conversation, a courtesy order for the Air Jordan 12 Retro 'Wings', style #[redacted] sz 11 was processed. The tracking number is [redacted] and will ship UPS NDA with signature required.
Please know we value you as a consumer and look forward to your visiting Nike.com again soon.

Hello [redacted],
I'm contacting you on behalf of [redacted].  Attached is the free shipping label for use in sending your product to Nike World Headquarters.  Once received the one-time courtesy Nike Gift card in the full retail price of the product will be issued to your email address on file.  Please let me know if you have any questions or if the label is not attached.  You can contact me directly at 1-888-340-2776 ext 323625.
Sincerely,
Kelly
Elite Services Athlete
NIKE, Inc.

Complaint: [redacted]
I am rejecting this response because:Please note that my complaint has nothing to dowith the size and fitness of the shoes. Instead, it is regardingthe quality of the Nike shoes (bad design and quality).I already tried to return the shoes back to Nike store, but they declined to take the shoes back. That's why I am escalating this issue to Nike Corporate for a resolution (return or exchange).
Sincerely,
[redacted]

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
We apologize for the issues with your order #[redacted] and regret any inconvenience this has caused.
Due to the shipment being returned to the Return Center we were unable to stop the products going through the...

return process.
We absolutely want to make this right for you and are providing a promo code for 20% off a future order at Nike.com and a promo for courtesy Next Day Air shipping. The promo codes are provided below:
[redacted]
EXPIRATION DATE: 2016-10-07
[redacted]
EXPIRATION DATE: 2016-10-07
If you have any questions about the promo code usage, please contact us at Nike.com at [redacted], 4am-11pm PT, 7 days a week.
Thank you again for contacting Nike.

Complaint: [redacted]I am rejecting this response because:I have had Nike shoes in the past and RUNNING shoes should not create a hole in the toe.  The shoes still look brand new, fresh out of the box.  It is not like I have damaged them in any way.  I believe it is a defect because they should hold up longer then a few months.  I have never had so many issues with any other company.  I will mail the shoes back like you requested.  Please know that I am still very upset at the way you are handling this situation, especially for such a big company.  Sincerely,[redacted]

Hello [redacted],
Thank you for your reply and for sharing additional details and feedback.
I understand that this is a concern having purchased several styles of Nike footwear through the years.  For that reason, we contacted our Product Integrity Team about your concern with the Nike LeBron Zoom Solider and while they have not received similar size/fit feedback from retailers about this issue and style they appreciate your input.  If you have the style number for the Nike Huarache, we are glad to research the style with our team.
Since it appears that you’re unable to receive assistance through the retailer for a refund/exchange, as a one-time courtesy, I'm offering to have your Nike LeBron Zoom Solider shoes sent directly to me at Nike World Headquarters for a refund to a Nike Gift card.  With a purchase receipt we can issue the amount paid or if you do not have a receipt, we're able to offer the last sale price of the product.  A product exchange or refund will need to be obtained through the original retailer.
If you wish to proceed, please use the free shipping label to return your product and include the receipt of your product.  Once received to my desk, I will be in touch. 
Thank you again for contacting Nike.  We value you as a consumer and look forward to assisting you.
Sincerely,
Kelly
Elite Services Athlete

Hello [redacted],Thank you for contacting Nike through the Revdex.com.We regret that you experienced login issues with the SNKRS app during the launch restock of the Air Jordan 1 Retro High OG “Banned”, style # 555088-001.  Your feedback is appreciated and I’ve forwarded your comments to...

the proper team within Nike for their review.  We use the valuable input as a basis to improve the launch experience in every aspect. As you are aware the launches like the Air Jordan Retro styles drive high volume to our site on release days, and the product sells out quickly and therefore we are unable to fulfill requests for new orders. While we are unable to fulfill your request to obtain a pair, I’ve provided a courtesy 20% discount code below for use on a future order at Nike.com. [redacted]EXPIRATION DATE: 2018-02-10After review of your contact history regarding this issue with the SNKRS app, it sounds like you may have been “locked” out due to unsuccessful attempts to access your Nike+ account when using/verifying your phone number.  A locked account can result after 5 failed attempts.   Consumers can generally access their account after 24 hours.   If you are still unable to access your account, we advise to clear the Nike+ account data and re-enter it after 24 hours.  If this does not help, we can take other troubleshooting steps to assist you in this matter.  Please note only one number can be tied to an account at a time. To be assisted with any further issues regarding the SNKRS app and the problems you’ve recently experienced, please contact Nike.com at 1-800-806-6453, 4am-11pm PST, 7 days a week.  For important information regarding Promo Code usage and exclusions, please visit http://help-en-us.nike.com/app/search/kw/Promo%20codes/search/1Thank you again for contacting Nike.  Sincerely,KellyNike