Nike Inc

Hello [redacted],
Thank your for contacting Nike through the Revdex.com.
We truly apologize for the inconvenience with your order and regret the items were not delivered as intended. 
A full refund for the items missing from your order #[redacted] has been processed.  A...

credit of $51.93 was issued back to the original form of payment. 
If you have questions about your refund, please contact Nike.com at 1-800-806-6453 for assistance.
Due to the inconvenience with the order, I'm providing a promo code.  Below are the details of the discount and the Terms and Conditions for usage:
[redacted]EXPIRATION DATE: 2016-05-12
TERMS & CONDITIONS:Enter promo code at checkout. Promotion code valid for one use only. Not valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift Cards. Not transferable and not redeemable for cash, credit, or towards previous purchases. Redeemable on Nike.com only in the United States. Not valid on Swoosh.com. Can be used in combination with Free Shipping promo codes only. Apple and iPod are trademarks of Apple, Inc. Nike reserves the right to modify or cancel this offer at any time.
Again, thank you for contacting Nike. 
Sincerely,
Kelly
Nike

Hello [redacted],Thank you for contacting Nike through the Revdex.com.We’re sorry to hear of the issues you’ve experienced with your Converse shoes and regret any inconvenience. Converse stands behind all products for flaws in material and workmanship.  In review of your contact history...

to Nike regarding the issue on 4/28, information was provided for setting up a Converse claim.  If the retailer was unable to assist you, and to receive support, we recommend submitting a claim through our required claims process to receive assistance.  You can submit an online claim here: http://help-en-us.nike.com/app/answers/detail/article/converse-warranty. You will need to include the following: Full name and addressPlace and date of purchaseReceipt (if available)Brief description of issue.Please allow 7-10 business days for processing your submission. You will be sent an initial email, that will be your contact for your claim, including a list of return instructions. If you have any additional questions, please contact Nike Corporate at 1-800-344-6453 (7am - 4pm PT, Monday-Friday).  Thank you again for contacting Nike.  Sincerely, KellyNike

Hello [redacted], Thank you for contacting Nike through the Revdex.com regarding your Nike.com order. In review of the order it appears the issue with the wrong zip code entered was corrected by UPS and the package delivered on 8/30. Due to the item being a NIKEiD shoe and the...

inputted zip code error, the delivery was delayed. MONROE, CT, US08/30/20173:47 P.M.DeliveredA refund was issued for the other item in the order on 8/12 and a credit of $47.86 was issued to the original form of payment. Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. We are glad to assist with any questions regarding your order, return or refund, please contact Nike.com Customer Service at 1-800-806-6453, 4am-11pm PST, 7 days a week.Thank you again for contacting Nike. Sincerely, KellyNike

Hi [redacted], Thank you for your reply. I again apologize for the inconvenience with the order.  The Nike Lunar Fire Men's Golf shoe, style #853738-004 sz 13 has been restocked at Nike.com. As a courtesy, a replacement pair has been provided. Tracking details will be sent to your email address on file.  In regards to your refund, are internal system shows the refund was processed to your credit card ending #[redacted] on 9/19. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements.  Thank you again for contacting Nike.  Sincerely, [redacted]Nike

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
We regret the issues with the order placed at the Nike Outlet. An email(s) was sent to the address on file explaining the issues related to the order and the cause of their being returned to Nike.com. Below is the...

copy of the email sent:
[redacted]
Dear [redacted],
You may have received an email from us saying your order for the AJ12 French Blue (style #130690-113) was being processed.
We’re sorry, but we are now unable to fulfill the order placed in our Nike store. Unfortunately, there was an issue with our inventory system and the product should not have been sold as it was already reserved for another consumer. The product will not be shipped to you despite previous communication stating otherwise. Please accept our apologies for the confusion.
In order for us to process your refund, please call us at 1-800-806-6453 (4am - 11pm PT, 7 days a week) and we will issue you a full refund.
Sincerely,
 
Nike.com customer service
 
[redacted]
 
While the order was placed at the Nike Outlet store, please accept the 20% off promo code for the inconvenience this has caused. Below are the details of the promo code and the expiry date.
 
[redacted]
EXPIRATION DATE: 2016-09-15
 
If you have any questions of the usage and to receive the refund for the order, please contact Nike.com at 1-800-806-6453, 4am-11pm PST.
 
Thank you again for contacting Nike.
 
Sincerely,Kelly
Elite Services Athlete

Hello [redacted],
Thank you for your reply.  I apologize for the inconvenience.  Your order [redacted] has now been refunded in full to the credit card ending 7123.  The NDA shipping charge of $25.00 + tax $2.25 was credited to your account.  Total refund $130.80
Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. For questions regarding your order, return or refund, please contact Nike.com Customer Service at 1-800-806-6453.
Thank you again for contacting Nike. 
Sincerely,
KellyNike

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
We apologize for the delay in the processing of your refund.  A full refund has been made to the original form of payment of $53.00 for your order #[redacted].
Credit card refunds are sent immediately to...

your credit card company.  Depending on your billing cycle, the credit should show up on your next statement.  However, it may take up to two billing statements.  
Due to the inconvenience, I've provided a 20% off promo code for use on a future order at Nike.com.  Below are the details of the promo and the Terms and Conditions:
 
[redacted]EXPIRATION DATE: 2016-05-13TERMS & CONDITIONS:Enter promo code at checkout. Promotion code valid for one use only. Not valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift Cards. Not transferable and not redeemable for cash, credit, or towards previous purchases. Redeemable on Nike.com only in the United States. Not valid on Swoosh.com. Can be used in combination with Free Shipping promo codes only. Apple and iPod are trademarks of Apple, Inc. Nike reserves the right to modify or cancel this offer at any time.
For questions regarding your refund or the promo code usage, please contact Nike.com Customer Service at 1-800-806-6453.
Thank you again for contacting Nike.
Sincerely,
Kelly
Nike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Date Sent: 4/7/2016 7:08:45 PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],Thank you for contacting Nike through the Revdex.com.
We regret the inconvenience with your Nike.com order #[redacted] and apologize for the issues you experienced in receiving assistance.
Regrettably, the order was to far long in the process of our system to cancel....

The carton was indeed returned and received to our warehouse. A refund processed to your original form of payment on 10/30 . Credit card refunds are sent immediately to your credit card company.
Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. For questions regarding your order, return or refund, please contact Nike.com Customer Service at 1-800-806-6453.
Due to the inconvenience with your order, a 20% off promo code has been provided for use on a future order at Nike.com:[redacted]EXPIRATION DATE: 2016-04-30
TERMS & CONDITIONS:
Enter promo code at checkout. Promotion code valid for one use only. Not valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift Cards. Not transferable and not redeemable for cash, credit, or towards previous purchases. Redeemable on Nike.com only in the United States. Not valid on Swoosh.com. Can be used in combination with Free Shipping promo codes only. Apple and iPod are trademarks of Apple, Inc. Nike reserves the right to modify or cancel this offer at any time.
Thank you again for contacting Nike. We look forward to assisting you in the future.
Sincerely,KellyNike

Hello [redacted],Thank you for contacting Nike through the Revdex.com.  We appreciate your comments regarding our claims process and the decision of the inspectors for the denied claim [redacted].  Nike indeed stands behind all products for flaws in material and...

workmanship.  Our experienced inspectors carefully evaluate each product for manufacturing or material flaws that specifically affects the performance of the product for its intended purpose.   Due to your concern the inspector notes and photos of the denied product(s) were reopened for viewing. As a one-time courtesy, I’m offering to assist with a second claim review directly at Nike World Headquarters.  If you would like to proceed, please use the attached prepaid label for use in sending your product to my location at Nike.  If credit is issued, a Nike Digital Gift card will be issued in the full retail value of the product.  Product must be sent and reviewed to be considered for credit.  Please use the free shipping label to send your product to Nike. Just print and tape securely to a readied box and drop off at any UPS or USPS service location. Once received and reviewed, I will be in touch.Thank you again for contacting Nike.Sincerely,KellyNike

Complaint: [redacted]I am rejecting this response because:I placed another order with the shoe I been trying to get for the past two weeks and all of a sudden it's out of stock. And I called PayPal and they are saying its Nike cancelling not them Sincerely,[redacted]

I recently filed a Revdex.com compliant against nike because alot of their shoes have defects in them. I had 3 pairs of Jordan Retro 4's that had clear defects and I wanted Nike toEither replace them or send me a giftcard in the amount of the shoes since they won't give money back. After filing a compliant a nike rep name kelly told me to send the shoes in. I told the repa over the phone all the information they needed.Then when I sent the shoes in they sent me an email saying they cant helpMe because these shoes were "manufactured" over 2 years ago. I explained toThem that a warranty shouldnt be based on when the item was made it should be based on when the customer purchases that item. Plus you knew when it was made before you had me ship them in. Nike needs to accept that these shoes are defective and takeThem back but instead they trying to make me take a lost for shoes that cost over a hundred dollars this is ridiculous.
Nike needs to accept that these shoes are defective and take Them back. It is not my fault that these shoes were made with cheap material.

Hello [redacted], Thank you for contacting Nike through the Revdex.com.We truly appreciate you taking the time to share your feedback regarding your launch experience. It's evident that you are passionate about the Nike Zoom Vaporfly 4% and we indeed value your comments regarding your...

experience. Your feedback was forwarded to the proper departments within Nike for review purposes. We use the valuable input as a basis to improve and develop our business services. As you are aware Zoom Vaporfly 4% was a popular style among Nike consumers and sold out quickly. We regret any miscommunication regarding the notification and ability to purchase this shoe that may have been provided. Nike+ members who signed up to be notified through nike.com/justdoit link received an email about the release and details to purchase through the early access offering. While the early access was not offered to you, the shoe was later available online at Nike.com in select sizes. In reviewing your contact history it appears the size requested was sold out and a discount code was offered, but not issued. As a courtesy, I’ve provided a discount code below for use on a future order at Nike.com. Below is the information: [redacted]EXPIRATION DATE: 2018-02-09 Please note there are some exclusion with the promotional code. For important information regarding Promo Code usage and exclusions, please visit http://help-en-us.nike.com/app/search/kw/Promo%20codes/search/1 Thank you once again for contacting Nike.  Sincerely, KellyNike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
We appreciate you sharing your experience using the SNKRS app and are glad to know that you are part of the Nike+ community.
I' sorry to hear of the issues you encountered in placing an order for...

the Air Jordan VII Doernbecher Freestyle shoes and . As you are aware, this was a popular launch and the shoe sold out quickly with no remaining inventory available.
 
In reviewing the issues while placing an order, we recommend the following suggestions before attempting to place new orders through the SNKRS app.
 
*clearing your cache' and cookies
*uninstall the app and reinstall as it appears
 
These recommendations may be helpful if previous information is possibly stored in your SNKRS profile.
 
While we are unable to fulfill your request to obtain the shoes due to their unavailability , I will be sending a $50.00 courtesy Nike Gift card to your email address on file. You can use the Nike Gift card online and on our site at Nike.com. If you have any questions, please contact us at 1-800-806-6453, 4am-11pm PST.
 
Sincerely,
 
KellyNike

Hello [redacted], Thank you for contacting Nike through the Revdex.com. We’re sorry to hear your son’s Nike.com order was not as expected.  We truly thank you for making us aware of the condition the shoes when received.   It is through feedback from consumers that...

we are able to improve our business services and will research the issue to insure future incidents of this kind do not occur.  I tried to reach you today 2/17 at the number provided in the Revdex.com Complaint and it appears to be a wrong number.  According to our website the Nike Zoom Ascention, style #832234-100 sz 13 is still in stock and is available as a replacement.  I'm sorry for any miscommunication.  If interested in receiving a replacement, please contact me at 1-[redacted] ext [redacted], 7am-4pm PST for assistance.  You still have the option of returning the shoes for a full refund. I’m glad to assist with the return process or with the replacement process.     Sincerely, KellyNike

Hello [redacted],Thank you for your reply.  As mentioned, all retail store issues are handled by the Store’s Management Team.  The feedback you’ve provided regarding your store experience was indeed forwarded to the team for their review and assistance.  Per the information provided, a manager contacted you regarding this matter and consider the matter closed.  Please know Nike stands behind their efforts to resolve the matter.Thank you again for contacting Nike.Sincerely,KellyNike

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com and for sharing your feedback regarding your recent Nike.com order.
 
 I regret the Air Jordan XI Retro Men’s shoes were not received as expected and for any inconvenience this issue has caused....


 
In review of the contact history with Nike options were provided to receive assistance with a replacement. Per the email received 12/21, a new order was placed for the Air Jordan XI Retro Men’s shoe and details for the shipping of the original pair to Nike World Headquarters was provided. As mentioned in the email, per our policy, we must receive the flawed/original product before the new product is sent to the consumer. Once the original pair is received the new pair is sent with expedited shipping.
 
While I understand you may not want to proceed with the replacement, you have the option of returning the product Nike.com to receive a full refund.
 
Nike.com orders placed during the holiday period can be returned for any reason within 60 days of purchase. You can use the return label included with your order if you are not completely satisfied. However, if you wish to go forward with the receiving the replacement, please use the prepaid label provided for sending the original order to Nike World Headquarters. The new pair will be sent upon receipt with courtesy Next Day Air shipping.
 
Thanks again for contacting Nike.
 
Sincerely,
Kelly
Nike

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]