Nike Inc

Hello [redacted],
Thank you for contacting Nike though the Revdex.com.
We regret that you are not satisfied with the inspector’s decision of your claim, #[redacted] and for any inconvenience your contact with our customer service team has caused. Like you, we expect the highest...

quality from our products and we are equally dedicated to providing quality customer service. Therefore, please know your feedback is greatly appreciated.
Please know the claims process looks for a variety of manufacturing/workmanship flaws that caused the shoe to become flawed. The issue of "inside friction" is in general related, to a continual rubbing/up and down motion, which can cause material to breakdown in a specific area; this is considered wear and tear.
As a one-time courtesy we are offering a second inspection of the footwear at Nike WHQ. Please know this does not alter the denied claim findings or result, or serve as guarantee of compensation. If a courtesy compensation is approved I will send a Nike gift card for the full MSRP of the product.
If you would like to proceed with the inspection, please use the attached a pre-paid label for the use of shipping your shoes directly to Nike. Once the shoes are received to my desk, please allow 1-2 business days for the inspection process to complete.
Should you have any further questions, please reply directly to this email or call Nike Consumer Services at 1-800-344-6453 and reference #[redacted]
Again, thank you for contacting Nike.
Sincerely,
Kelly
Elite Services Team

Complaint: [redacted]I am rejecting this response because: Nike's response did not address the main issue, which is this happens MOST of the time that I order from them. It shouldn't take 3-4 days for you all to figure out you don't have enough stock to fulfill all of your orders. And if it does, then maybe you all should invest in a better system. Sincerely,[redacted]

Hi [redacted], Thank you for your reply. I again apologize for the inconvenience with the order.  The Nike Lunar Fire Men's Golf shoe, style #853738-004 sz 13 has been restocked at Nike.com. As a courtesy, a replacement pair has been provided. Tracking details will be sent to your email address on file.  In regards to your refund, are internal system shows the refund was processed to your credit card ending #[redacted] on 9/19. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements.  Thank you again for contacting Nike.  Sincerely, [redacted]Nike

Dear [redacted],
Thank you for contacting Nike through the Revdex.com.
We appreciate your taking the time to share your feedback about your Nike.com order experience for the Nike Air Jordan Future Low, style #724813-400 6Y.
First, please know that we are truly sorry for the...

inconvenience and disappointment the cancellation of the order has caused for you and your son.  We are committed to creating the most premium experiences for our consumers online and appreciate your feedback.  I have forwarded your comments to the proper department within Nike for feedback purposes.  It is through the comments of our valued consumers that we are able to improve our business services.
While we understand the suggested comparable product offered is priced higher than the clearance item, we are unable to price match a regular priced item to that of a ‘clearance’ item.  The 10% promo code was offered due to the inconvenience of the cancellation and we hope that you are able to take advantage of the discount on a future order. 
Thank you again for contacting Nike.
Sincerely,
Kelly
Nike

Hello [redacted],
Thank you for your reply.  I apologize for the inconvenience.  Your order [redacted] has now been refunded in full to the credit card ending 7123.  The NDA shipping charge of $25.00 + tax $2.25 was credited to your account.  Total refund $130.80
Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. For questions regarding your order, return or refund, please contact Nike.com Customer Service at 1-800-806-6453.
Thank you again for contacting Nike. 
Sincerely,
KellyNike

I recently filed a Revdex.com compliant against nike because alot of their shoes have defects in them. I had 3 pairs of Jordan Retro 4's that had clear defects and I wanted Nike toEither replace them or send me a giftcard in the amount of the shoes since they won't give money back. After filing a compliant a nike rep name kelly told me to send the shoes in. I told the repa over the phone all the information they needed.Then when I sent the shoes in they sent me an email saying they cant helpMe because these shoes were "manufactured" over 2 years ago. I explained toThem that a warranty shouldnt be based on when the item was made it should be based on when the customer purchases that item. Plus you knew when it was made before you had me ship them in. Nike needs to accept that these shoes are defective and takeThem back but instead they trying to make me take a lost for shoes that cost over a hundred dollars this is ridiculous.
Nike needs to accept that these shoes are defective and take Them back. It is not my fault that these shoes were made with cheap material.

Date Sent: 4/7/2016 7:08:45 PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted], Thank you for contacting Nike through the Revdex.com.We truly appreciate you taking the time to share your feedback regarding your launch experience. It's evident that you are passionate about the Nike Zoom Vaporfly 4% and we indeed value your comments regarding your...

experience. Your feedback was forwarded to the proper departments within Nike for review purposes. We use the valuable input as a basis to improve and develop our business services. As you are aware Zoom Vaporfly 4% was a popular style among Nike consumers and sold out quickly. We regret any miscommunication regarding the notification and ability to purchase this shoe that may have been provided. Nike+ members who signed up to be notified through nike.com/justdoit link received an email about the release and details to purchase through the early access offering. While the early access was not offered to you, the shoe was later available online at Nike.com in select sizes. In reviewing your contact history it appears the size requested was sold out and a discount code was offered, but not issued. As a courtesy, I’ve provided a discount code below for use on a future order at Nike.com. Below is the information: [redacted]EXPIRATION DATE: 2018-02-09 Please note there are some exclusion with the promotional code. For important information regarding Promo Code usage and exclusions, please visit http://help-en-us.nike.com/app/search/kw/Promo%20codes/search/1 Thank you once again for contacting Nike.  Sincerely, KellyNike

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
We regret the issues with the order placed at the Nike Outlet. An email(s) was sent to the address on file explaining the issues related to the order and the cause of their being returned to Nike.com. Below is the...

copy of the email sent:
[redacted]
Dear [redacted],
You may have received an email from us saying your order for the AJ12 French Blue (style #130690-113) was being processed.
We’re sorry, but we are now unable to fulfill the order placed in our Nike store. Unfortunately, there was an issue with our inventory system and the product should not have been sold as it was already reserved for another consumer. The product will not be shipped to you despite previous communication stating otherwise. Please accept our apologies for the confusion.
In order for us to process your refund, please call us at 1-800-806-6453 (4am - 11pm PT, 7 days a week) and we will issue you a full refund.
Sincerely,
 
Nike.com customer service
 
[redacted]
 
While the order was placed at the Nike Outlet store, please accept the 20% off promo code for the inconvenience this has caused. Below are the details of the promo code and the expiry date.
 
[redacted]
EXPIRATION DATE: 2016-09-15
 
If you have any questions of the usage and to receive the refund for the order, please contact Nike.com at 1-800-806-6453, 4am-11pm PST.
 
Thank you again for contacting Nike.
 
Sincerely,Kelly
Elite Services Athlete

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
We apologize for the delay in the processing of your refund.  A full refund has been made to the original form of payment of $53.00 for your order #[redacted].
Credit card refunds are sent immediately to...

your credit card company.  Depending on your billing cycle, the credit should show up on your next statement.  However, it may take up to two billing statements.  
Due to the inconvenience, I've provided a 20% off promo code for use on a future order at Nike.com.  Below are the details of the promo and the Terms and Conditions:
 
[redacted]EXPIRATION DATE: 2016-05-13TERMS & CONDITIONS:Enter promo code at checkout. Promotion code valid for one use only. Not valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift Cards. Not transferable and not redeemable for cash, credit, or towards previous purchases. Redeemable on Nike.com only in the United States. Not valid on Swoosh.com. Can be used in combination with Free Shipping promo codes only. Apple and iPod are trademarks of Apple, Inc. Nike reserves the right to modify or cancel this offer at any time.
For questions regarding your refund or the promo code usage, please contact Nike.com Customer Service at 1-800-806-6453.
Thank you again for contacting Nike.
Sincerely,
Kelly
Nike

Hello [redacted],Thank you for contacting Nike through the Revdex.com.
We regret the inconvenience with your Nike.com order #[redacted] and apologize for the issues you experienced in receiving assistance.
Regrettably, the order was to far long in the process of our system to cancel....

The carton was indeed returned and received to our warehouse. A refund processed to your original form of payment on 10/30 . Credit card refunds are sent immediately to your credit card company.
Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. For questions regarding your order, return or refund, please contact Nike.com Customer Service at 1-800-806-6453.
Due to the inconvenience with your order, a 20% off promo code has been provided for use on a future order at Nike.com:[redacted]EXPIRATION DATE: 2016-04-30
TERMS & CONDITIONS:
Enter promo code at checkout. Promotion code valid for one use only. Not valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift Cards. Not transferable and not redeemable for cash, credit, or towards previous purchases. Redeemable on Nike.com only in the United States. Not valid on Swoosh.com. Can be used in combination with Free Shipping promo codes only. Apple and iPod are trademarks of Apple, Inc. Nike reserves the right to modify or cancel this offer at any time.
Thank you again for contacting Nike. We look forward to assisting you in the future.
Sincerely,KellyNike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:I placed another order with the shoe I been trying to get for the past two weeks and all of a sudden it's out of stock. And I called PayPal and they are saying its Nike cancelling not them Sincerely,[redacted]

Hello [redacted],Thank you for contacting Nike through the Revdex.com.  We appreciate your comments regarding our claims process and the decision of the inspectors for the denied claim [redacted].  Nike indeed stands behind all products for flaws in material and...

workmanship.  Our experienced inspectors carefully evaluate each product for manufacturing or material flaws that specifically affects the performance of the product for its intended purpose.   Due to your concern the inspector notes and photos of the denied product(s) were reopened for viewing. As a one-time courtesy, I’m offering to assist with a second claim review directly at Nike World Headquarters.  If you would like to proceed, please use the attached prepaid label for use in sending your product to my location at Nike.  If credit is issued, a Nike Digital Gift card will be issued in the full retail value of the product.  Product must be sent and reviewed to be considered for credit.  Please use the free shipping label to send your product to Nike. Just print and tape securely to a readied box and drop off at any UPS or USPS service location. Once received and reviewed, I will be in touch.Thank you again for contacting Nike.Sincerely,KellyNike

Hello [redacted],Thank you for your reply.  As mentioned, all retail store issues are handled by the Store’s Management Team.  The feedback you’ve provided regarding your store experience was indeed forwarded to the team for their review and assistance.  Per the information provided, a manager contacted you regarding this matter and consider the matter closed.  Please know Nike stands behind their efforts to resolve the matter.Thank you again for contacting Nike.Sincerely,KellyNike

Hello [redacted]
 
Thank you for contacting Nike through the Revdex.com.
 
We regret the issues you've experienced regarding your order [redacted] and for the delay in receiving assistance.
 
A $280.00 manual refund has been issued to the credit card...

ending #[redacted] today 10/13. The balance on your Product Voucher ending # [redacted] is $0.00.
 
Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. For questions regarding your order, return or refund, please contact Nike.com Customer Service at [redacted].
Thank you again for contacting Nike.

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
We appreciate you sharing your experience using the SNKRS app and are glad to know that you are part of the Nike+ community.
I' sorry to hear of the issues you encountered in placing an order for...

the Air Jordan VII Doernbecher Freestyle shoes and . As you are aware, this was a popular launch and the shoe sold out quickly with no remaining inventory available.
 
In reviewing the issues while placing an order, we recommend the following suggestions before attempting to place new orders through the SNKRS app.
 
*clearing your cache' and cookies
*uninstall the app and reinstall as it appears
 
These recommendations may be helpful if previous information is possibly stored in your SNKRS profile.
 
While we are unable to fulfill your request to obtain the shoes due to their unavailability , I will be sending a $50.00 courtesy Nike Gift card to your email address on file. You can use the Nike Gift card online and on our site at Nike.com. If you have any questions, please contact us at 1-800-806-6453, 4am-11pm PST.
 
Sincerely,
 
KellyNike

Hello [redacted], Thank you for contacting Nike through the Revdex.com. We’re sorry to hear about the issues you’ve experienced with your Nike product and appreciate your taking the time to share your feedback. Please know Nike stands behind all products for flaws in material...

and workmanship for a period of two years from the date of manufacture (see www.nikeclaims.com). We offer a claim service to consumers in the event the original retailer is unable to assist. The issue described with your sandals is not considered a material or manufacturing flaw but rather a result of the footwear material getting wet and usage. This issue may be experienced with any brands of sandals as perspiration and other moisture remaining in the shoes, and in some cases even dietary secretions can cause odor. While we are unable to provide a replacement pair or full credit, we are offering a courtesy discount code of 20% for use on a future order at Nike.com. Below is the information for your code and the expiration date. If you have any questions, please contact Nike.com at 1-800-806-6453, 4am-11pm PST, 7 days a week. [redacted]EXPIRATION DATE: 2018-02-09 There are some exclusions with the promotional code. For important information regarding Promo Code usage and exclusions, please visit http://help-en-us.nike.com/app/search/kw/Promo%20codes/search/1 Thank you once again for contacting Nike. Sincerely, Kelly Nike

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]