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***,
Thank you for contacting Nike through the Revdex.com
We thank you for your sharing feedback concerning the cancellation of your order for the AJ“The Master “. We offer our sincere apologies for the inconvenience this has caused.
Our team is
actively researching how this issue may have occurred with this release and are working to identify the root cause to ensure this does not happen in the future
Due to the cancellation of your original order an email was sent to you at this email address providing a 20% off promo code*** along with forth coming details about how to reserve a pair of the Air Jordan Retro French Blues'
On 3/Nike.com sent a follow up email informing to contact us by 3/at 8pm PT to receive assistance with the ordering the Air Jordan Retro French Blue.
We regret you were not able to take advantage of the pre -order during the offering period 3/11-3/14. Due to the popularity of this style and the general launch release on 4/through the SNKRS app this style is no longer available
If you have any questions regarding the promo code usage, please contact Nike.com at 1-800-806-and we will gladly assist with providing this information
Thanks again for contacting Nike.
Sincerely,
Kelly
Elite Services Athlete

Hello ***,
Thank you for contacting us through the Revdex.com
We are sorry to learn that the Nike Free Trainer VAMP Men's Training shoe #***-*** sz was cancelled from your Nike.com order #*** and regret the inconvenienceYour feedback regarding your experience
is truly appreciated and has been forwarded to the proper departments within Nike
In review of the order #***, the item was on clearance and part of the 25% off promo offer at Nike.comUnfortunately, the shoes sold out before your order could be fulfilledPlease know that given the popularity of Nike products, certain styles and sizes sell out quickly and popular items like this style offered at a discounted price can increase the chance of a cancellationOnce an order is cancelled in our system it's not possible to be reopened/activated, a new order would need to be placedOur website may have not been updated at the time you placed your new order,however, our internal system did not show inventory and the order would of auto cancelled
Due to the issues with your order a 10% promo code was provided for the inconvenienceIn the event you do not have the information of the promo code, I'm providing it again below:
***
EXPIRES: 2016-10-
Should you have additional questions about your Nike.com order, please contact Nike.com customer service at 1-800-806-6453, 7am-11pm PST
Thank you Nike and again we apologize for any inconvenience with this order
Sincerely,
Kelly
Elite Services Athlete

Complaint: ***I am rejecting this response because: it doesn't seem like they are doing much to help all the people that got messed with over these shoesWe were lied to and told we purchased them and then had it taken backThen they offer a totally different shoe which I find insulting due to how different they areWe picked the original shoe and we should be able to choose the second one as wellHow can you hold shoes most people might not even like? That's unfair to us who were will to spend $and you want us to spend that on shoes you chose for us? It doesn't make sense and we should choose any pair we want. Sincerely,*** ***

Hello ***,
Thank you for speaking with me regarding the order return/#***
While we were unable to locate the exact order attached to this pair, a courtesy refund of $was issued (see: attached receipt)Depending on your billing cycle, the credit should show up on your
next statementHowever, it may take up to two billing statements
We also thank you also for your assistance in insuring any orders sent to Nike.com will be returned with the proper labels. If you have any questions, please contact Nike.com Customer Service at ***

Hello ***,
Thank you for contacting Nike through the Revdex.com
We’re glad to hear you’ve enjoyed the fit and comfort of the Nike LegacyDRI-FIT hat for many years and appreciate your sharing your feedback on the differences between the two styles.
At Nike, we take all
feedback seriously and use the valuable input as basis to improve and develop future product. I’ve forwarded your comments to the Product Development Team for feedback purposes
The Golf LegacyTech is designed to be lightweight and breathable and I’m sorry to hear the construction and design is not what you expected and enjoyed in the past with the previous hat style
While that specific style is not currently available, a hat that is designed with features that may interest you is the Nike Twill H(http://store.nike.com/us/en_us/pd/twill-h86-adjustable-training-hat/pid-108396... adjustable training hat. Keep in mind it is a cotton blend and not 100% cotton. If you are interested, the hat it is available to view and purchase online at www.nike.com
I’ve provided a 20% promo code in the event it is a style you like. Below are the details and the expiry information
***
Expiration Date: 2017-02-
Thank you again for contacting Nike. We appreciate your loyalty to our brand and value your business
Sincerely,
Kelly
Elite Services Athlete

Hi ***,I just phoned Nike to arrange the return. BTW, thank you for providing me with the ref#. It made the whole process so much easier without having to explain my situation. I was told that an inspection would be done before determining whether or not I qualify for the refund. Will they be inspecting whether the shirts have been used or will they be testing to see whether they are defective? I have attached several pictures, because I want you to see the damaged shirts as well as the ones I will be returning. All of the returns remain packaged with all its original tags and even stickers. Best Regards,***

Hi ***,Thank you for contacting Nike through the Revdex.com.First, I truly apologize for the inconvenience you've experienced with your Nike.com order # *** and the service received. Your feedback is highly regarded and will indeed be forwarded to the proper departments
within Nike for review. It is through the feedback we receive from consumers that we are able to improve the consumer experience at Nike.com. So, thank you again for sharing your comments.We have reviewed the incident and the order to insure the proper steps were taken regarding the refund and UPS tracer investigation. According to the order, a full refund was processed on 9/to the original form of payment. Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. A UPS Tracer investigation has been generated for the missing carton. UPS will be in contact with you during the driver follow up process. Once they have beenable to reach out to you they will let us know the outcome of the investigation. Per the UPS investigation process, in the event the package is located, or it is determined that it was successfully delivered we would need to work out arrangements with you to either return the additional item(s) received or re-bill you for the item(s).The issue regarding the overdraft fees, if you can Fax to *** a bank statement showing the overdraft charges to your bank account, we will gladly review. The information must be an official bank documentPlease put to attention *** when sendingFor questions regarding your order, return or refund, please contact Nike.com Customer Service at***Again, I apologize for the inconvenience with this order. Sincerely,KellyNike

Hello ***,
Thank you for contacting Nike through the Revdex.com
We appreciate your taking the time to contact Nike about your Air Max shoesLike you, we expect the highest quality from our products and are sorry to learn you've experienced an issue
Nike will inspect product for flaws in material and workmanship up to years from the date of manufactureIn general and as stated in Nike's Terms & Conditions, Nike will not consider for inspection "products with the labels removed"However, in considering the overall issues mentioned in your response along with the missing tag details, we are offering a courtesy claim inspection of your product
If you would like to proceed with this process, please review the Terms and Conditions at www.Nikeclaims.com and if you agree, you can submit a claim directly online at Nikeclaims.com
If you have any issues you can also receive claim assistance by calling our customer service team at 1-800-344-(press ‘6’ to be connected to a representative)The team is available Monday-Friday from am-pm PT
Once the claim number is generated, please inform me directly so that arrangements can be made for the courtesy inspectionIn addition, I will provide a one-time prepaid shipping labelPlease reference #***-*** when calling 1-800-344-to provide the claim informationOnce received I will email the prepaid label as an attachment for printing
If you do not wish to proceed with the claim, we hope that you will be able to take advantage of the 20% promo code previously provided
Again thank you for contacting Nike
Sincerely,
Kelly
Elite Services Athlete

Hello ***,Thank you for contacting Nike through the Revdex.com.We apologize for the issues with the Digital Gift Card you purchased, #*** and regret any inconvenienceWe will indeed investigate the error within our internal systemA refund was processed on 12/in full to
the original form of payment used in the orderCredit card refunds are sent immediately to your credit card companyDepending on your billing cycle, the credit should show up on your next statementHowever, it may take up to two billing statementsI understand this was a frustrating experience for you and due to the inconvenience, I'm providing a $Nike Gift CardYou can expect to receive the gift card via FedEx within 1-business days.For questions regarding your refund, please contact Nike.com Customer Service at 1-800-806-6453.Please know we truly value you as a consumer and look forward to assisting you in the futureSincerely,KellyNike

Hi ***,
Thank you for contacting Nike through the Revdex.com
I’m very sorry to hear of the issues you've experienced in contacting Nike.com regarding the promo code and it's usage on our siteYour feedback is greatly appreciated and I've forwarded your comments to the proper
departmentsIt is through the comments of our consumers that we can improve our business services
As a one-time courtesy we are providing a replacement 25% promo code with a new expiration datePlease be sure to the note the new expiry date to avoid any future issues when placing an order at Nike.com
***
Expiration Date: 2017-02-
Terms/Conditions:
Enter promo code at checkoutPromotion code valid for one use onlyNot valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift CardsNot transferable and not redeemable for cash, credit, or towards previous purchasesRedeemable on Nike.com only in the United StatesNot valid on Swoosh.comCan be used in combination with Free Shipping promo codes onlyApple and iPod are trademarks of Apple, IncNike reserves the right to modify or cancel this offer at any time
Again, thank you for contacting Nike
Sincerely,
Kelly
Elite Services Athlete

Hello ***,Thank you for contacting Nike through the Revdex.com.We regret the issues you’ve experienced trying to place an order at Nike.com. Please know your concern is important to us and measures were indeed taken to escalate the issue to the team that oversees and reviews
website errors when placing an order. In general, it can take 1-business days to be contacted by a member of the team The issue was reviewed and an email was sent and a phone message was left today 7/13/to the information on file in your profile at Nike.com If you have any questions regarding the email sent, you will need to contact Jordan directly at the number provided in the email message. Thank you again for contacting Nike.Sincerely,KellyNike

Hello ***,
We thank you for your reply and regret that you're not satisfied with the response and promo code offer. We, again, are truly sorry you were unable to participate in the drawing and apologize for the inconvenience this has caused
Please know your feedback was indeed forwarded to the team that oversees the launch process and the valuable feedback is used as a basis to improve future launches
Again, thank you for contacting Nike
Sincerely,
Kelly
Elite Services Athlete

Hi ***,We appreciate your reply and continued feedback As stated in our previous response, we are indeed reviewing the situation to identify how this happened For quality assurance purposes we review all aspects of consumer contact with our agents as this ensures that we are providing the highest level of customer service we strive to maintain.Additionally, we offer our sincere apologies for the frustration this has caused The promo codes and $gift card were tokens of courtesies for the inconvenience with the order and we hope that you were able to take advantage of their use.Thank you again for contacting Nike.Sincerely,KellyNike

Hi Mr. ***Thank you for contacting Nike through the Revdex.com regarding your recent contact/customer service experience at Nike.com. I truly apologize for the concerns and inconvenience this has caused. I've tried to reach you directly at the phone number
provided in the complaint and Nike.com and have not been successful. Therefore, I've emailed you with my direct number for you to contact me at your convenience to discuss options to receive assistance. Thank you again for contacting Nike and I look forward to hearing from you and assisting you with your concern.Sincerely,KellyNike

Hi ***, Thank you again for contacting us through the Revdex.com. I've reviewed your order and contact history and see the cancelled order and a new order that was placed for the Nike Sportswear Rally Women's JacketWhile the size was different, the item was successfully
delivered on 2/I was unable to locate a record of contact with the Nike rep regarding your concern of the cancellation other than the previous Revdex.com complaint, however, I'm glad to provide a courtesy 20% promo code for use on a future order at Nike.comAdditionally, please know we value your feedback and use the valuable input as a basis to improve our business services ***EXPIRATION DATE: *** Thank you for choosing Nike.com as your source for purchasing Nike productsWe look forward to serving you in the future. Sincerely, KellyNike

*** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ***Hi, the reason for this email is because I recently filed a complaint against nike incabout two pairs of shoes that I recently purchased that did not fit properlyI had a response from nike incthat I wasn't in compliance withThey, in their response claimed that the issue was due to medical issues with my feet which is not trueI have seen plenty of posts and comments on the internet that these two brand of nike shoes supposedly "run small" from numerous sites and customersI am in compliance and agree to have my shoes replaced for a pair that fits properly thats all im asking and that they should let consumers know about fitting issues.Thank you *** *** Sent from my LG G Flex, an AT&T 4G LTE smartphone

Complaint: ***That is a unacceptable answerIf your shoes aren't made to last, people should know thisIf they aren't suppose to stay on the shelve of a store for more than a year or two, then put a use by or expiration date on the boxIt is simply unfair to expect the consumer to look around a shoe to see if there is a date on the shoeI recently bought a pair of costs from another manufacturerI checked and there is no date on itHow are we suppose to know your rules and regulations before purchasing? Its unfair to find that out after the purchaseYou should stand behind the product you make, or state some sort of expiration date on the outside of your box to warn the consumerThat's why I am rejecting your response$isn't going to get me new shoes and it won't solve the problem
I am rejecting this response because:
Sincerely,
*** ***

Hello ***,
Thank you for contacting Nike through the Revdex.com
We regret the issues you’re experiencing with your Nike footwear. Please know Nike stands behind all products for flaws in material or workmanship for up to two years from the date of
manufacture.
If you feel your product is flawed and the retailer is unable to assist or you are unable to return to the store, we offer our claims inspection as an option to receive assistance
As you are aware from a previous Nike claim submission, product sent for inspection is examined by our inspectors and if determined a flaw is present, a Product Voucher for use on Nike.com is issued in the full MSRP value of the product (see Nikeclaims.com for our Return Guidelines)Product must be physically inspected and evidence of a material or manufacture present to receive credit. Refunds or product replacements must be obtained through the original place of purchase
Per our records a one-time courtesy claim review was provided 7/02/at Nike World HeadquartersWhile this was a one-time offer, to assist with this product, I’m glad to provide a free shipping label for use in sending your product to Nike’s claim warehouse for inspectionIf you wish to proceed, please visit Nikeclaims.com to submit your claim and then contact Nike Corporate at 1-800-344-and reference #*** when calling.
Sincerely,
Kelly
Elite Services Athlete

Hello ***,Thank you for contacting Nike through the Revdex.com.We appreciate your contacting us about your Nike.com order # *** We apologize for any inconvenience this has caused Please know we value your patronage and equally the feedback you’ve
provided. It is though consumer comments that we are able to improve our business servicesThe order and the contact history have been reviewed It appears that your shoes were delivered via FedEx on 11/ As requested, a courtesy refund has been provided to the original form of payment in the order. A refund of $was issued. Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements. Due to the inconvenience with your order we are sending a $Nike Gift card for use at Nike.com or a Nike store location. You can expect to receive the gift card via FEDEX with 2-business daysA promo code for courtesy Two Day Air was also provided. Below is the information for the promo code in the event it was not captured.***Expiration Date: 2016-04-11If you have questions about your Nike Gift card, promo code or refund, please contact Nike.com at 1-800-806-6453, 4am-11pm PST, days a week
Again, thank you for contacting Nike. We look forward to serving you in the future
Sincerely,Kelly
Nike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

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