Nike Inc

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
We regret the issues with the delivery of your Nike.com order and apologize for any inconvenience this has caused.
Per the email we sent 11/03 to [redacted], a package tracer investigation has been initiated...

with [redacted] in connection with tracking number [redacted] will be in contact with you, if they have not already, during the driver follow up process. Once they have been able to reach out to you [redacted] will let us know the outcome of the investigation. Keep in mind this process can often take up to 14 business days.
We've refunded your original form of payment for the missing item, the Alejandro Nike Air Max Penny (Doernbecher) Boy's shoe, style #728591-001 sz 6.5. The item is out of stock and cannot be reshipped.
A separate email with details of the refund will be sent. Please allow from 1-2 billing cycles for the credit to appear on your banking statement, this is dependent on how quickly your card issuer posts the credit.
Also, due to the inconvenience with your order and the delay, a 20% off promo code for use on a future order at Nike.com was issued. In the event, you did not receive the details, I've provided the information below.
[redacted]EXPIRATION DATE: 2016-05-03TERMS & CONDITIONS:
For questions regarding your order or refund, please contact Nike.com Customer Service at 1-800-806-6453.
Again, we apologize for the inconvenience with you order and look forward to serving you in the future. Sincerely,
KellyNike

Dear [redacted],Thank you for contacting Nike through the Revdex.com regarding your denied claim CL[redacted].  Nike stands behind all products for flaws in material and workmanship for a period of 2 years from the date of manufacture.  This information is provided in Nike’s claim policy and must...

be agreed upon when a claim is submitted.  Inspectors will return without inspection product received beyond the manufacture date per our Terms and Conditions at www.Nikeclaims.com. The manufacture date printed on the tag of the shoe for the KD VII, style #653996-004/CL CL[redacted] is 7/16/14 and is beyond the two-year timeframe to receive an inspection at our warehouse.  According to the information you’ve provided via the Revdex.com the purchase date is stated as 6/29/2017.  To provide options for assistance, if you have a dated receipt, I’m glad to assist with a one-time courtesy claim inspection and if approved credit will be issued for the MSRP value of $150.00.  If you do not have a receipt and if approved for credit, credit will be issued in the last sale price of the shoe at $63.60. Refunds or product replacements can only be issued at the original place of purchase. Credit is issued in the form of Product Voucher/Gift Card for use on Nike.com/Nike retail stores. Attached is a prepaid shipping label for use in sending your product directly to Nike World Headquarters.  Just print and tape securely to a readied box and drop off at any UPS or USPS service location.  Once the shoes are received and inspected, I will be in touch. Sincerely,Kelly Nike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I need [redacted]'s contact information, in order to resolve the case.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
the person who contacted me over the phone was very polite and professional I was told that I would be receiving a shipment of the Nike air max and there were going to be overnight-ed to me. Also, that I would be sent an email with the tracking information. I will be 100% satisfied once I see the package was sent out and confirmed the tracking number. As of right now I have not received that information but will wait until the end of day to confirm if that information is going to be sent to me.

Hello [redacted],Thank you for contacting Nike through the Revdex.com. Your feedback is greatly appreciated and highly valued and we sincerely thank you for sharing your experience. Due to the transaction taking place at a Nike Retail store location we have re-initiated the Retail...

Escalation submitted on 2/6 for this issue. As you are likely aware, retail escalation issues are handled by the store's management team. Therefore, a new request for you to be contacted at the information we have on file was directly submitted to the management team. A member of the store's management team will be in contact within a week.Again, thank you for contacting Nike.Sincerely,KellyNike

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
We apologize for the issues you've experienced with your Nike product ([redacted]) and service and regret any inconvenience. Your feedback is highly appreciated and we thank you for sharing details about your...

experience. It is through the comments of our consumers we can improve our business services.
In general, for a courtesy claim exception (footwear beyond the two-year timeframe/no receipt)if approved, the last sale price is offered ($119.25). We are sorry this information was not clearly communicated and understand this caused some concern when receiving your Product Voucher. Nike claims that are inspected within the two-year date of manufacture and approved are issued a Product Voucher in the full MSRP of the product (see the Nike Return Guidelines at https://help-us.nikeinc.com/app/claims/footwear-claim/) . We've increased your voucher in the amount of $105.75 to reflect the $225.00 MSRP of the product inspected, Nike Flyknit Air Max style #[redacted].
Should you have any questions regarding the Product Voucher usage, please contact Nike.com at [redacted].
Thank you again for contacting Nike. We look forward to assisting you.

Hi [redacted], Thank you for contacting us regarding your recent experience. We are really sorry this has been such a hassle for you and I am happy to help. We do require a receipt when filing a Tennis Outsole Durability Claim with us as we guarantee the rubber outsole will last 6 months on select...

tennis styles. I am sorry if you were provided incorrect information on the phone, I can understand how frustrating that is. We have filed a new claim for you and provided a prepaid UPS label to send the claim in since you paid shipping the first time to us. We will process the claim within 5-7 business days and you will get an email once it is processed. Once a voucher is issued we can use those funds and refund the VISA card you used as payment on the Nike.com order as promised by our representative. I can continue to monitor your claim and let you know as soon as the refund has been processed if you would like. We are very sorry again for the experience you have had. We pride ourselves on the quality of our product as well as the services we provide to our consumers. I will be sure to have our Athlete coached who provided incorrect information to you. I am sure it was not his intention to have upset you. If there is anything else I can help you with please let me know.

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
I truly apologize for the issues you experienced when contacting Nike.com about your return. We take feedback about our products and the services we provide very seriously and I have indeed forwarded your comments to...

the proper departments within Nike. It is through the valuable feedback from consumers that we are able to improve our business services on all levels.
A $171.60 refund was issued 10/22 to the original form of payment on your order #[redacted]. Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements.
While I understand that the 10% promo code offered was not accepted, I’m providing a code in the event that there is a future interest as we truly do appreciate your loyalty as a Nike consumer. Keep in mind the code does not expire until 4/27/2016.
[redacted]EXPIRATION DATE: [redacted]TERMS & CONDITIONS:
Enter promo code at checkout. Promotion code valid for one use only. Not valid on select merchandise: Apple Products, Microsoft Products, Nike + technology equipment, or Gift Cards. Not transferable and not redeemable for cash, credit, or towards previous purchases. Redeemable on Nike.com only in the United States. Not valid on Swoosh.com. Can be used in combination with Free Shipping promo codes only. Apple and iPod are trademarks of [redacted]. Nike reserves the right to modify or cancel this offer at any time.
Again, thank you for contacting Nike.
Sincerely,
Kelly Nike

Hello [redacted], Thank you for contacting Nike through the Revdex.com. We are constantly striving and evaluating our launch process to deliver the best service experience for consumers and appreciate you taking the time to share your feedback. All launch products like the Air...

Jordan 12 "OVO" drive a lot of traffic to our site sell out quickly and are unavailable to order. While we cannot control people reselling our products please be assured, the feedback you've provided is taken very seriously and with great consideration and will be shared with our launch team.  As you may be aware, the best way to be kept informed of Nike launch releases and updates is following us on Twitter or any U.S. store twitter handle for store-specific announcements.  Additionally, our Nike Launch Tips provide excellent information on how you can be prepared and quickly place an order for a launch item or to prepare yourself for future launches in our stores. As a courtesy, I’ve provided a 20% promo code for use on a future Nike product at Nike.com.  [redacted]EXPIRATION DATE: 2017-08-21 View the Terms/Conditions for this code at http://help-en-us.nike.com/app/answers/detail/article/promo-code  Thank you again for contacting Nike. Sincerely, KellyNike

Hello [redacted],I want to thank you for contacting the Revdex.com regarding your recent denied, claim, [redacted].  I understand that you are disappointed with our decision and appreciate you sharing your feelings. We’re sorry to hear about the issues you are experiencing with...

your Air Monarchs.  Older versions of the Air Monarch had the potential to become squeaky, however, Nike’s Product Developers worked to correct the “squeaky noise” and we’re glad to say that it is fixed.  In regards to the denied claim, Nike’s claims process covers products that contain manufacturing or material flaws and were manufactured in the last two years.  Per the Terms & Conditions of our return guidelines and which are agreed upon when the claim is submitted, it states, "Any footwear returns that arrive more than 2 years after the manufacturing date will be returned without inspection.”  The Air Monarch received for your claim has a manufacture date of 9/13/13 and is well beyond the 2 year time frame to receive an inspection. Please know Nike has no control over how long retailers hold on to their inventory before selling and therefore, it is possible for consumers to purchase older product that has been shelved at the retail store.  You may want to consider working with the retailer for assistance with a full refund or product replacement.While we’re unable to assist with an inspection, as courtesy, I’ve provided a $25.00 Nike Gift Digital Gift card.  The gift card will be sent to your email address on file and should be received within 24-48 hours.  Please check your Junk/Spam folders and Promotions Tab for Gmail accounts, if not received within that timeframe. If you need any additional assistance is needed, please contact Nike Corporate at 1-800-344-6453 7am – 4pm PST if any additional assistance is needed.  Thank you again for contacting Nike.Sincerely,KellyNike

Hello [redacted],Thank you for contacting Nike through the Revdex.com.We appreciate your feedback regarding the Lebon Dri-FIT Emblem Men's T-Shirts purchased from Nike.com.   Like you, we expect the highest quality from our products and are sorry to learn of any issues that have been...

experienced with this product.We truly thank you for using Nike.com as your source for purchasing Nike products and due to your concern with the specific products a review of the order details was completed.   According to the order history information the items were purchased on 11/25/12.  In the event you were not aware, Nike stands behind all products for material and manufacturing flaws for two years from the date of manufacture.   Regrettably, these items are beyond the timeframe to receive assistance through Nike’s claim policy.  You can view the information here:  https://help-en-us.nike.com/app/answer/article/returns-policy/a_id/29785/count...⇄ .  However, after 30 days merchandise purchased from Nike.com and is unworn and unwashed can be returned for a refund.  If you would like to receive assistance for a return, please contact Nike.com at 1-800-806-6453 4am-11pm PST, 7 days a week. Should any product be returned to Nike.com and credit issued, due to the age of the order payment details may need to be updated.  Assistance with any updates can be provided when contacting Nike.com Customer Service. Please know that Nike authorized retailers work in close relation and directly with a Nike representative who can assist when product concerns arise or if there is need of returns for claim assistance.  They can educate on what is considered acceptable for a return and identify if a material or manufacturing is present.  If you are interested information on becoming an authorized Nike retailer, please visit help-us.nikeinc.com/app/answers/detail/article/new-account for information about becoming a Nike retailer and to fill out our online application. Please note Nike does not accept applications to sell Nike product on auction sites.  Thank you again for contacting Nike.Sincerely,[redacted]Nike

Hi [redacted],Thank you for contacting Nike through the Revdex.com. After reviewing your recent communication along with the inspector notes and photos of your denied claim I am offering to have your Nike product returned for a one-time courtesy claim review. However, it is important to...

understand this courtesy review does not alter the denied claim result or serve as guarantee of compensation. Once the review is completed, if a courtesy compensation is approved a Nike gift card will be emailed for the MSRP of the claimed product. Attached is a free return label for your use. This is a pre-paid and pre-addressed return label only and does not include insurance which may be purchased at your discretion at the time of shipment. Nike is not responsible for lost or stolen packages, or for shipments which do not arrive at our returns facility.Sincerely,Kelly Nike

Hello [redacted]
Thank you for contacting Nike through the Revdex.com.
 
We regret that the Nike Team Stripe (NFL Ravens Men's T-shirt) purchased in order #[redacted] was not as expected and apologize for any inconvenience regarding the service received.
 
After review...

of the call and the initial contact notes, please know your comments regarding the color variance was indeed forwarded by the Team leader to the proper departments within Nike for feedback purposes. Our team uses the valuable input as a basis to develop and improve future Nike products.
 
Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements.
 
As courtesy, we've issued an advanced refund for the item on the order. Using the return shipping label generated you can return the product at your convenience. Please note that in the future, if your not completely satisfied with your Nike.com purchase(s), the item(s) will need to be returned and refunded at the warehouse when received.
 
We thank you for contacting us and making us aware of your experience and hope that you will once again visit Nike.com.

Hello [redacted], Thank you for contacting Nike through the Revdex.com. We apologize for any inconvenience.  The Gift Card ending #[redacted] was restored/refunded in the original amount of $75.00 for the cancelled order.  If you have any questions regarding the refund, please respond...

to the email or call the number provided to speak directly with the a Nike Agent.  Below is a 20% off Promo Code for use on a future order at Nike.com. [redacted] Expiration Date:2017-09-20 For important information regarding Promo Code usage and exclusions, please visit http://help-en-us.nike.com/app/search/kw/Promo%20codes/search/1Thank you again for contacting Nike. Sincerely,KellyNike

Hello [redacted],
 
We have received your reply to the Revdex.com regarding claim # [redacted].
 
Our claims process is backup to the retailer. We encourage consumers to first try and return the item to the original place of purchase to avoid any inconveniences and...

expense. It sounds like you may have tried this option and resolved to send the product for inspection.
 
We have reviewed the case history, photos and inspector notes for the claim and as you are aware the date of manufacture (10/29/12) is beyond the two-year timeframe to receive an inspection. Nike’s claims process covers products that contain manufacturing or material flaws and were manufactured in the last two years. This information is stated in Nike's Return Guidelines and must be agreed upon when submitting a claim. We regret if this information was not reviewed at the time your claim was generated.
 
While we are unable to review your shoes through the claims process, as a courtesy I've provided a 20% promo code for use on a future order at Nike.com. Below are the claim and expiration date details:
 
[redacted]
If you have any questions regarding the promo code usage, please contact Nike.com at [redacted], 4am-11pm PST 7 days a week.
 
Again, thank you for contacting Nike.

Hello [redacted],Thank you for contacting Nike through the Revdex.com.  We regret the issues with your Nike product and understand your concern.  Please be assured we take your feedback seriously and with great consideration.Due to the transaction taking place at a Nike Retail store...

location our process is to contact the Stores Management Team for resolution.  We have initiated this process by submitting the required Retail Escalation process.  We have also alerted them of your contacts to Nike corporate and to contact you regarding this concern. Once again, we regret the issues and concerns regarding your visit to the Nike store and appreciate you sharing your experience. Sincerely,KellyNike

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I have yet to hear back from Nike since they responded to me on 12/28/16.  
Sincerely, 
[redacted]

Hi [redacted],Thank you for contacting Nike through the Revdex.com.I'm sorry to hear that you were unable to purchase the Air Jordan 11 Retro Low 'Grey Mist'. At Nike.com, we are constantly striving to deliver the best service experience for our consumers and therefore truly appreciate...

your feedback. It is through consumer feedback that we are able to improve our business services. Due to your concern over your experience, we've reviewed the 8/25 contact/chat regarding the Air Jordan 11 and while the agent did convey an apology for the unavailability of the shoes, it may have came across as unsympathetic and unhelpful and for this we offer our apologies. As a Nike.com purchaser, you are aware that due to the high-demand of launch products, they can sell out quickly. Nike's "Waiting for your turn feature" is a message that informs that while your in line for a chance to buy the product, it is not a guarantee. The Air Jordan 11 Retro shoe is sold out and no longer available for purchase. The details on the release of a future launch for this style is not available and we are unable to hold inventory on any product. While we cannot fulfill your requests for the inconvenience. Below is a promo code for 10% off a future order. [redacted]EXPIRATION DATE: 2016-02-29In the event you have not seen or were aware of our launch tips, I’m providing a link to helpful information about how to learn of upcoming launches and placing an order. Please visit: http://help-en-us.nike.com/app/answers/detail/a_id/36141/kw/launch to view this information.Again, thank you for contacting Nike. Sincerely,KellyNikeHi [redacted],Thank you for contacting Nike through the Revdex.com.I'm sorry to hear that you were unable to purchase the Air Jordan 11 Retro Low 'Grey Mist'. At Nike.com, we are constantly striving to deliver the best service experience for our consumers and therefore truly appreciate your feedback. It is through consumer feedback that we are able to improve our business services. Due to your concern over your experience, we've reviewed the 8/25 contact/chat regarding the Air Jordan 11 and while the agent did convey an apology for the unavailability of the shoes, it may have came across as unsympathetic and unhelpful and for this we offer our apologies. As a Nike.com purchaser, you are aware that due to the high-demand of launch products, they can sell out quickly. Nike's "Waiting for your turn feature" is a message that informs that while your in line for a chance to buy the product, it is not a guarantee. The Air Jordan 11 Retro shoe is sold out and no longer available for purchase. The details on the release of a future launch for this style is not available and we are unable to hold inventory on any product. While we cannot fulfill your requests for the inconvenience. Below is a promo code for 10% off a future order. [redacted]EXPIRATION DATE: 2016-02-29In the event you have not seen or were aware of our launch tips, I’m providing a link to helpful information about how to learn of upcoming launches and placing an order. Please visit: http://help-en-us.nike.com/app/answers/detail/a_id/36141/kw/launch to view this information.Again, thank you for contacting Nike. Sincerely,KellyNike

Hi [redacted], Thank you for contacting Nike through the Revdex.com. We're sorry to learn of the issues you experienced while trying to place an order on Nike.com using your access code for the Air Jordan 1 Retro High Flyknit, style #919704-001 sz 8.5 and appreciate your feedback....

 In review of the contact history to Nike, it appears the access code issued 9/7 had expired and was no longer able to be used after the expiry time of 5pm PST -8pm EST.  Although, the access code expired a successful order for the shoe was placed on 9/9. We're very glad to know that you were able to obtain a pair of this highly popular Jordan Retro style.  Thank you for being a loyal consumer and for contacting Nike.  Sincerely, KellyNike