Nike Inc

Complaint: [redacted]
I am rejecting this response because:Please note that my complaint has nothing to dowith the size and fitness of the shoes. Instead, it is regardingthe quality of the Nike shoes (bad design and quality).I already tried to return the shoes back to Nike store, but they declined to take the shoes back. That's why I am escalating this issue to Nike Corporate for a resolution (return or exchange).
Sincerely,
[redacted]

Hi [redacted], Thank you for contacting Nike through the Revdex.com.  We regret any inconvenience or concern in obtaining your refund for your Nike.com order.In review of your contact history/Nike.com order it appears that we've reached out to you today 1/4 via email to resolve...

the issue with the refund. A new credit card number is needed to reissue the refund.  Please contact Caitlyn directly at the phone number provided within her email with the card details to receive assistance. Sincerely,KellyNike

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
 
We apologize that your order #[redacted] was not received as intended and regret the inconvenience this has caused for you and your son.
 
In review of your order a UPS Tracer Investigation...

is currently being processed and UPS will contact you if they have not already during the investigation process. The delivery details connected the tracking number [redacted] are stated below.
 
Delivered On:
Monday, 12/14/2015 at 2:49 P.M.
Left At:
Side Door
 
Since the product is sold out a full refund was processed. A credit of $228.80 was issued to the original form of payment. Credit card refunds are sent immediately to your credit card company. Depending on your billing cycle, the credit should show up on your next statement. However, it may take up to two billing statements.
 
Keep in mind, that in the event that you locate the package, or it is determined that it was successfully delivered we would need to work out arrangements with you to either return the additional item(s) received or re-bill you for the item(s).
 
Due to the inconvenience with your order and the original items current availability issue, a 20% off promo code was provided for use on a future order at Nike.com. Below are the details in the event you did not receive the email sent 12/22:
 
• Promo Code: [redacted]
• Promo Codes Expire: 2016-06-22
 
If you have any questions about your refund or promo code usage, please contact Nike.com at 1-800-806-6453 and an agent will assist you. Please reference #[redacted] when calling.
 
Thank you for contacting Nike and again we apologize for the inconvenience with this order.
 
Sincerely,Kelly
Elite Services Athlete

Hello [redacted],
Thank you for your response and for the additional feedback concerning your cancelled order for the AJ 12 “The Master”.
I sincerely apologize if the early access option to purchase the Air Jordan 12 "French Blue" and 20% promo code was not the compensation you were seeking. We appreciate your input and will be sure to take your comments into consideration for future improvements.   
As mentioned, our team is indeed actively researching how this issue may have occurred and working to identify the root cause to ensure this does not happen in the future.  ‘
If you have any questions regarding the new order # [redacted] for the AJ 12 French Blues, please contact Nike.com at 1-800-806-6453.
Thank you again for contacting Nike.
Sincerely,
Kelly
Elite Services Athlete

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted]Thank you for contacting Nike through the Revdex.com.We appreciate your feedback regarding the denied claim, CL[redacted]  Due to your concern a review of the contact and claim history was completed.According to our records, you've been contacted by Amanda one of...

Nike's Elite Service Leads on 1/5/18 who has offered to assist with a second inspection of your claimed footwear.  Per your email to her you accepted to receive the assistance.  However, to date, she has not received the shoes to her location at Nike World Headquarters.  Below is the email and the free shipping label (attached) provided for sending the shoes directly to her attention.  Product must be returned to Nike and reviewed for compensation to be considered.  Hi [redacted]You can use the attached return label to send your product in. Please also know that this label is a pre-paid and pre-addressed label which does not include insurance for your shipment which may be purchased at your sole discretion at the time of shipment.I will reach out as soon as I receive and review your product.In the meantime, if you have any questions or concerns please don’t hesitate to respond directly to this email to get in contact with me again.Have a great day.Sincerely,AmandaElite Services TeamNikePlease feel free to reach out to Amanda for any questions or concerns.  We look forward to assisting you. Sincerely,KellyNike

Hello [redacted],
Thank you for contacting Nike through the Revdex.com.
We are sorry to hear that your order [redacted] was cancelled due to inventory and apologize for the inconvenience. As the Nike Pro Classic Women's Sport Bra was an item on 'clearance', we do not have additional...

inventory available. It appears the chat was disconnected before the agent could assist in providing options for another style. Therefore, I would like to inform you that we do have similar styles that may be of interest, however, they are not on clearance at this time.
Nike Pro Classic Padded, style #[redacted] $40.00
Nike Pro Classic Pad Static, style #[redacted] $45.00
In regards to the 2 $10.00 Nike Gift Cards used on the order, since you no longer have the cards, we've reissued the funds to a new card. You should receive your Nike Gift Card within 1-2 business days via FedEx. The BESTINYOU promo was a one-time use promotion and has expired. However, as a courtesy, we've provided a 20% promo code for use on a future order . Below is the information for use and the promo code details.
[redacted]
EXPIRATION DATE: 2016-07-06
If you have any questions, please contact Nike.com at 1-800-806-6453, 4am-11pm PST with reference #[redacted] to and we will be glad to assist. 
Thank you again for contacting Nike.
Sincerely,
 
Kelly
Elite Services Athlete

Complaint: [redacted]I am rejecting this response because: I understand but Ive worked in a sneaker store before [redacted] to be exact and we worked with nike because we sold them. Whenever a sneaker came in that was defective it was taken with no hesitation...you guys didnt even look at it .Just because it was manufactured 4 years ago...So no im not satisfied but thank you for coupon.

Hello [redacted],
 
Thank you for contacting Nike through the Revdex.com.
We value your business and are sorry to learn you’ve experienced an issue with your product. For the fastest service, Nike recommends returning your product to the original place of purchase. If you...

purchased from a Nike store, you must return your item to the store. If you purchased from a Nike authorized retailer, and the retailer would not accept your return, Nike has a solid process in place to assist consumers through a claim inspection. To view the claims policy and start an online claim, please visit our website at www.Nikeclaims.com. Nike inspectors will examine the product for material and workmanship flaws and if approved a Product Voucher will be issued in the full retail MSRP value of the product. Replacements and refunds must be obtained through the original place of purchase. If you have any additional questions or need assistance with submitting a claim, please call us 1-800-344-6453 between 7 am-4 pm PT, Monday-Friday.Thank you again for contacting Nike.
 
Sincerely,
 
Kelly
Elite Services Athlete

Hi [redacted], Thank you for contacting Nike through the Revdex.com.We regret that you are dissatisfied with your Nike footwear purchase.  Your comments regarding the issues you areexperiencing are greatly appreciated.In general, discoloration (yellowing) of outsole materials is a...

normal occurrence with shoes that havebeen constructed of Solid rubber and/or polyurethane materials.  When exposed to certain atmospheric elements,chemicals, and/or UV light discoloration can be visible overtime.  Additionally, the age of shoe can also befactor in the discoloration of the outsole. That being said, I would like you to know that Nike stands behind its products formaterial or manufacturing flaws.  We have made arrangements with our authorized retail accounts to accept returns forproducts with material or workmanship flaws. In the event that you feel your Nike product is flawed, we advise you to first check with the place of purchasefor their assistance to obtain the fastest service.   If returning to the retailer is not an option for you, we do have a Claims Inspectionservice in place to receive assistance.  Nike will inspect the product and if a material or workmanship flaw is aproduct voucher for the full retail value of the product will be issued.  The product voucher can be used only atNike.com. Our online claim process is easy to use so if you are interested and want to get started,please visit our website at nikeclaims.com and select the type of productyou're returning from the list.  We can  be reached at [redacted] if you should need any assistance in submitting aclaim or have questions.  Our hours are M-F, 7am – 4pm PST.  Please note productmust be examined through an in hand inspection and determined by inspectors tobe flawed before credit is issued. Again, thank you for contacting Nike Sincerely,KellyNike

Thank you for contacting us regarding your Nike shoes. I am really sorry to hear about your experience and we are happy to help you find a resolution. We have different return policies depending on where the shoes were purchased. Anything purchased from a Nike Store can be returned back to the same...

Nike Store or any other Nike Store location. If you purchased them from us online at Nike.com we can set up a product return if the order is within 2 years. The final scenario would be if you purchased them from an authorized retailer of ours such as Finishline, Footlocker or Dicks Sporting Goods. If the place of purchase can't assist you with a return then you can file a product claim with us. You can do this either online at www.nikeclaims.com or by calling us at 1-800-344-6453 (Monday - Friday 7am-4pm PST. We look forward to helping you get this sorted out. Please let me know if there is anything else we can help you with. Have a nice day. Sincerely, BeckyNike Elite Service TeamNike, Inc.

Hello [redacted],
Thank you for your recent response to Nike through the Revdex.com.
We appreciate your feedback and regret any inconvenience you've experienced.  Like you, we expect the highest quality in our products and the service we provide. 
A review of your...

previous Better Business complaint to Nike was indeed reviewed, #Revdex.com Complaint Case# [redacted].  In the reply, information was provided regarding Nike's Return Guidelines and the option we offer for assistance.  In review of the contact history on file, it does not appear that a Nike claim was filed.
As mentioned, Nike's claim inspection is in place to offer consumers assistance when the retailer cannot assist due to their own in-store policy or if for any reason consumers are unable to return to the original retailer.  We are a backup to the retailer and we are glad to assist you with your son's shoes through the claim inspection process.
Nike product must be received within the 2 years date of manufacture and additionally, product is required to be physically examined by Inspectors to determine if a material or manufacturing flaw is present.  If credit is issued a Product Voucher in the full MSRP of the product is issued.  Product Vouchers can be redeemed online. 
If the claim inspection is an option you would like to proceed with as a one-time courtesy we are glad to provide a Prepaid UPS shipping label. You can review the Terms and Conditions and submit an online claim at www.nikeclaims.com.  We can also assist you with the claim process by calling us at 1-800-344-6453.  Once a claim number is received provide the information through the complaint and I will email a shipping label directly to you. 
Again, thank you for contacting Nike.
Sincerely,
Kelly
Elite Services Athlete

Hello [redacted]
 
Thank you for contacting Nike through the Revdex.com.
 
We appreciate your feedback regarding the inspectors decision of your claim #[redacted]. Please know Nike will consider for a claim review, footwear that is received to Nike within 2 years of the...

date of manufacture. This is not considered 2 year warranty instead it is a claim inspection service offered to consumers allowing product deemed flawed to be sent to Nike for an inspection if the date of manufacture is within the two year timeframe. (See Nikeclaims.com for the return guidelines and Terms & Conditions)
 
Due to your concern of the claim denial, the inspector notes and photos of the product were reviewed to insure the accuracy of the inspection decision.
 
Upon our review of the photos, it appears the outsoles were completely worn to the Air-Sole unit and therefore we agree with the original inspection decision. The issue is not considered a material or manufacturing flaw rather the footwear outsoles were extremely worn. To receive credit, product must show evidence of a flaw in the material or manufacturing.
 
In regard to the shoes being recycled, this is an option selected at the time the claims is submitted. If the claim is denied, the consumers only options is to either have the product returned or participate in Nike's Reuse-A-Shoe recycle program.
 
Below is a 10% promo code as a courtesy for your patronage. The promo code can be used toward a future order at Nike.com.
 
[redacted]
EXPIRATION DATE: 2016-11-03
 
If you have questions regarding the promo code usage, please call Nike.com at 1-800-806-6453, 4am-11pm PST, 7days a week.
 
Again, we thank you for contacting Nike.

Hi [redacted]Thank you for contacting Nike through the Revdex.com.
 
I appreciate you taking the time to share your feedback with me regarding your recent Nike store visit and contact to Nike Corporate.
 
I've have forwarded your information regarding your visit/concern...

directly to our Nike Retail Management team, who will research the issue. The store Coach will then contact you directly within one week.Please contact our Corporate Team at 1-800-344-6453 between 7 am-4 pm PT, Monday-Friday should you have any questions and reference #[redacted]
 
Thank you again for contacting Nike. Sincerely,KellyNike

Hello **,
Thank you for contacting Nike through the Revdex.com. 
We appreciate your feedback regarding the order processing/shipping and delivering timeframes for orders placed at Nike.com and regret any inconvenience.  It is through consumer feedback that we are able to...

improve our business services.  Your feedback has indeed been forwarded to the proper departments within Nike for review
Once an order is shipped from our warehouse delivery service cannot be changed.  Per the details of your contact history with Nike (#[redacted]) regarding the shipment delivery date a request to have the carton picked up at the UPS Hub has been generated.  An email was sent 2/22 to the email address in the order profile informing of the UPS facility address, timeframe for pickup and ID required.  A refund of the shipping costs has been processed to your original form of payment used in the order.  If you have any questions regarding the refund or your order, please contact Nike.com at 1-800-806-6453, 4am-11pm PST.
Thank you again for contacting Nike. 
Sincerely,
 
Kelly
Elite Services Athlete