Nikz At The Top

I have left to a voice message for Mr. Monis to discuss the issue with the missed service attempt for their recycling. I would like to apologize for the missed service attempt and to also discuss our process for a failure to return for a reported missed service. I have called and...

left a voice message along with my contact number and I look forward to discussing the situation with Mr. Monis.Sincerely Lori B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I...

will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

There is not  a balance on this customers account.  The $31.99 was credited off the account.  I called customer to address, no answer. I did leave a voicemail advising customer that the account has no balance.

Mr. [redacted],Thank you for contacting us in regards to the delay in receiving your refund. We have contacted our cash and refund department and asked that they expedite your request. We have also asked that we are given an expected delivery date of the check to you and will work diligently to ensure...

you do not have to wait for several more weeks. I cannot apologize enough for this delay. The process does not normally take this long and we are reviewing our internal processes further to be sure that that going forward our customers are not waiting an excessive amount of time for refunds. I will contact you directly as soon as I receive the final check release date.Thank you for your patience and understanding in this matter Jenny F[redacted]Customer Service ManagerRepublic Services[redacted]

Spoke with Mr. [redacted] about removal fee, CSR's are told to document every call and notate when delivery/removal fees will be applied and that they discussed with customer. Not 100% sure this was communicated properly with customer. We have credited the removal fee which will leave Mr. [redacted] at a $0...

balance. Mr. [redacted] is aware per our conversation.Thank you, Patty A[redacted]

Mr. [redacted].  On behalf of the local team here at Republic Services, please accept my apologies for the delay in delivering your carts.  I have looped in my local division manager who will ensure you receive your cart delivery within the next business day.  In the meantime, should you...

have any question, please reach out directly to me at [redacted].  I will also investigate the root cause as to the customer service failureSincerely,Marco G[redacted]-General ManagerRepublic Services-San Diego, CA

Ms. [redacted] did schedule her extra service to be completed on 5/27, however due to the flooding that occurred on 5/26 we were running with delays the remainder of that week.  Operations Supervisor, [redacted] indicates that our team has went to service the location and a TV was tagged and left...

behind.  [redacted] spoke to Ms. [redacted] to advise her that we don't collect TVs as part of the regular bulk service.  This type service is handled through the Household Hazardous Waste service, however due to the inconvenience and length of time it took us to resolve this [redacted] did go ahead and pick up the TV for her that day. He did confirm that everything at her residence had been serviced and Ms. [redacted] was satisfied with the final outcome.We sincerely apologize for the inconvenience and have reversed her credit cart payment of $81.18 today (reference ID [redacted]). She should see the credit applied to her credit card within the processing time of her credit card company. Typically this appears within 3 days.

This complaint go's back to October 26, 2017. I looked at the notes for this account and there hasn't been any other complaints since 10/27/2017. I called the customer on 11/15/2017 and left a voice mail for customer to call me.

Our Customer Service Supervisor, Brian had already resolved this billing issue and spoken to [redacted] several times. We regret that there was an error on our end and that it caused so much confusion. This was a very rare instance. It has been resolved. Felicia's account is corrected and her...

information was promptly removed from all collection related activity. Thank you.

The removal fees have been credited to the customer as a courtesy.  There may be a small balance owing for the services dates before the closure of the account. Once the adjustment is completed we can give Mr. [redacted] the exact amount owed.  The customer can contact us at [redacted]

Customer satisfaction is important to us.  As a gesture of goodwill and sincere appreciation, we will credit all charges and issue a refund in the amount of your original deposit.

They did pick up after we complained to the Revdex.com, but only after we complained to the Revdex.com. They had missed numerous pickups...

previously, and despite many calls regarding the missed pickups, they still did not come to the office to make up for the missed pickups. This resulted in trash overflowing the dumpster requiring messy cleanups by office employees on several occasions.A locking container does not address their failure to pickup as scheduled or to make up for missed pickups. Given their lack of response to numerous previous phone calls, I no longer want to use their services.  I want them to waive/refund our fees for September and October, to schedule a date with our office to pick up their dumpster in the next two weeks, and to pick up every Wednesday until they remove their dumpster without billing us anything further.

Republic Services will be closing the account and will not pursue in Liquidated Damages. No further action or activity will be proceeded.  If you have any further questions or concerns, please reach out to our office so that we may further assist you.  Thank you

To whom this may concern:I apologize for the poor service that this customer has experienced. The exchange fee was billed to him incorrectly and was removed on 9/30/15. This customer currently resides in the city of Toledo and they are billed for trash services through their water department therefore I can not credit him anything further. Due this I have notated his account that we will grant him one additional free bulk pick up to use by the end of the year. In addition, I have taken the proper corrective action with the customer service agents that were involved. I have attempted to reach out to the customer to discuss this but have received no call back. Thanks,[redacted]Customer Service Supervisor

I have authorized this account for cancellation by end of month.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We arrived at the customer location and found no debris. contact efforts were not successful. We have discussed the issue with the route personnel. One note that needs to be communicated to the customer, is that we are not allowed on private property without the owner's position. However, the crew...

has been instructed that the debris that may be from their collection efforts needs to be recovered.

Good afternoon,The company does off an on-line payment service, however; this service request required the assist[redacted] of a representative over the phone to both accept a pre-payment and schedule the service request.  That would not have been possible to process via the website for this request.The company made a decision to return and re-service the customer at no additional cost.  We thank the customer for offering to pay for the service but there is no charge for the return service.   Thank you, Mona R[redacted]Customer Service ManagerRepublic Services

We will refund the money as requested.

Customer's trash was recovered and collected. The Customer and Customer Service Supervisor reviewed all concerns and their feedback was recorded to share with all parties involved to work through a permanent plan for consistent service without fail.  This stop will be monitored in the...

weeks to come to ensure consistent collection.  Customer was satisfied with resolution.