Nikz At The Top

Mr. [redacted],Thank you for contacting us in regards to the delay in receiving your refund. We have contacted our cash and refund department and asked that they expedite your request. We have also asked that we are given an expected delivery date of the check to you and will work diligently to ensure...

you do not have to wait for several more weeks. I cannot apologize enough for this delay. The process does not normally take this long and we are reviewing our internal processes further to be sure that that going forward our customers are not waiting an excessive amount of time for refunds. I will contact you directly as soon as I receive the final check release date.Thank you for your patience and understanding in this matter Jenny F[redacted]Customer Service ManagerRepublic Services[redacted]

The credits have been placed on the account, and the account is currently at a zero balance. The credits posted on 6.6.16. The rates on the account are correct, and there will be no further billing issues going forward. I did leave a message for Allison Fuentes to return my call so I can assure her...

this has been taken care of.

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[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mr. [redacted].  On behalf of the local team here at Republic Services, please accept my apologies for the delay in delivering your carts.  I have looped in my local division manager who will ensure you receive your cart delivery within the next business day.  In the meantime, should you...

have any question, please reach out directly to me at [redacted].  I will also investigate the root cause as to the customer service failureSincerely,Marco G[redacted]-General ManagerRepublic Services-San Diego, CA

Spoke with Mr. [redacted] about removal fee, CSR's are told to document every call and notate when delivery/removal fees will be applied and that they discussed with customer. Not 100% sure this was communicated properly with customer. We have credited the removal fee which will leave Mr. [redacted] at a $0...

balance. Mr. [redacted] is aware per our conversation.Thank you, Patty A[redacted]

I researched Ms. [redacted] account with Republic Services (account #26185) and determined that all monies for payments made in duplicate has been refunded to her by the original method of payment.Payments were made on the following dates:  5/3/16 $47.00; 6/1/16 $47.00; 7/1/16 $47.00; 8/1/16 $47.00; 9/1/16 $47.00; 9/30/16 $47.00; 11/1/16 $47.00; 12/1/16 $47.00; 12/30/16 $47.00; 2/1/17 $47.00; 3/1/17 $47.00 and 3/31/17 $47.00.  These 12 payments total $564.00As the method of payment was in the form of a credit card.  The amounts were all credited back to that card.  4/25/17 ($47.00); 4/25/17 ($47.00); 4/25/17 ($47.00); 4/25/17 ($47.00); 4/25/17 ($47.00); 4/26/17 ($47.00); 4/26/17 ($47.00); 4/26/17 ($47.00); 4/26/17 ($47.00); 4/26/17 ($47.00); 4/26/17 ($47.00) and 4/26/17 ($47.00).  5 transactions were processed on 4/25/17 and 7 transactions were processed on 4/26/17.  The 12 credit transactions total $564.00.  I advise Ms. Cawthorne to review her statements from her financial institute as all transactions processed successfully from our side.There will be no further refunds issued as relating to this matter.  Ms. [redacted] account is active, with a balance due of $32.44 for the billing period October 1st through December 31, 2017.   If you have any questions, please contact me at 304-368-7712.Thank you,[redacted], ADC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I...

will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer is scheduled for an exchange. We will be getting new 96 gallon carts next week and Bill is at the top of the list. I have reached out to [redacted] and HOA board member to ensure their concerns are being addressed by our local team.

To whom this may concern:I apologize for the poor service that this customer has experienced. The exchange fee was billed to him incorrectly and was removed on 9/30/15. This customer currently resides in the city of Toledo and they are billed for trash services through their water department therefore I can not credit him anything further. Due this I have notated his account that we will grant him one additional free bulk pick up to use by the end of the year. In addition, I have taken the proper corrective action with the customer service agents that were involved. I have attempted to reach out to the customer to discuss this but have received no call back. Thanks,[redacted]Customer Service Supervisor

I spoke with [redacted]. She was very appreciative of the phone call. She is completely taken care of, address changed and her on line accounts are all updated. She occurred a late fee on her account, which I advised I am crediting for her. Also went over her rates and she is at the same rate as...

before. I advised her if she has any future problems than she can call me anytime.  Adria K[redacted] Tell us why here...

Hi, Mr. [redacted],   Great to connect this morning by phone.  I appreciate your feedback on how my customer service team and I have treated you and apologize for how my Revdex.com response came across.  We are here to serve customers and our goal is to lead the way in customer satisfaction.  Thanks again and please do not hesitate to contact me if I can help with anything at all.  Have a great day,   Jeff     From: M[redacted], Jeffrey Sent: Friday, February 03, 2017 4:18 PM To: [redacted] Subject: feedback on Republic Services   Hi, Mr. [redacted],   Thanks for the feedback through the Revdex.com recently.  I apologize for the gap in service and communication.  I want to insure we are meeting and exceeding all our customer expectations!   I understand from my team that we have collected your trash, so please let me know if that helped the short-term problem.  We also have reinforced with the supervisor and regular route driver to make sure we don’t miss you in the future.    We are striving for perfect customer satisfaction and I realize we have work to do to get there.  You have many choices for service providers and our goal is to lead the way in consistent, professional service at a fair price.  Please let me know if I can help with anything else.  As I mentioned in the voice message I left earlier, feel free to call me anytime day or night, weekday or weekend (cell phone # below).  Email works fine as well – whatever is most convenient for you.   Thanks for allowing us to serve you and enjoy your weekend if we don’t speak.  Thanks,   Jeff   Jeff M[redacted] General Manager   [redacted]
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*  [redacted]  *  [redacted] w  www.republicservices.com

In speaking with Mr. [redacted] earlier today, Wednesday December 21st, we discussed that a credit was previously requested by the customer service representative he spoke with during the cancellation of his account.  The credits are approved and are waiting for the credits to process via our...

billing cycle, which will leave Mr. [redacted] with a $0 balance.  Mr. [redacted] does not owe Republic Services any funds at this time.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have authorized this account for cancellation by end of month.

We arrived at the customer location and found no debris. contact efforts were not successful. We have discussed the issue with the route personnel. One note that needs to be communicated to the customer, is that we are not allowed on private property without the owner's position. However, the crew...

has been instructed that the debris that may be from their collection efforts needs to be recovered.

Republic Services will be closing the account and will not pursue in Liquidated Damages. No further action or activity will be proceeded.  If you have any further questions or concerns, please reach out to our office so that we may further assist you.  Thank you

Good afternoon,The company does off an on-line payment service, however; this service request required the assist[redacted] of a representative over the phone to both accept a pre-payment and schedule the service request.  That would not have been possible to process via the website for this request.The company made a decision to return and re-service the customer at no additional cost.  We thank the customer for offering to pay for the service but there is no charge for the return service.   Thank you, Mona R[redacted]Customer Service ManagerRepublic Services

Our Customer Service Supervisor, Brian had already resolved this billing issue and spoken to [redacted] several times. We regret that there was an error on our end and that it caused so much confusion. This was a very rare instance. It has been resolved. Felicia's account is corrected and her...

information was promptly removed from all collection related activity. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]