Nikz At The Top

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I spoke with [redacted]. She was very appreciative of the phone call. She is completely taken care of, address changed and her on line accounts are all updated. She occurred a late fee on her account, which I advised I am crediting for her. Also went over her rates and she is at the same rate as...

before. I advised her if she has any future problems than she can call me anytime.  Adria K[redacted] Tell us why here...

Hi, Mr. [redacted],   Great to connect this morning by phone.  I appreciate your feedback on how my customer service team and I have treated you and apologize for how my Revdex.com response came across.  We are here to serve customers and our goal is to lead the way in customer satisfaction.  Thanks again and please do not hesitate to contact me if I can help with anything at all.  Have a great day,   Jeff     From: M[redacted], Jeffrey Sent: Friday, February 03, 2017 4:18 PM To: [redacted] Subject: feedback on Republic Services   Hi, Mr. [redacted],   Thanks for the feedback through the Revdex.com recently.  I apologize for the gap in service and communication.  I want to insure we are meeting and exceeding all our customer expectations!   I understand from my team that we have collected your trash, so please let me know if that helped the short-term problem.  We also have reinforced with the supervisor and regular route driver to make sure we don’t miss you in the future.    We are striving for perfect customer satisfaction and I realize we have work to do to get there.  You have many choices for service providers and our goal is to lead the way in consistent, professional service at a fair price.  Please let me know if I can help with anything else.  As I mentioned in the voice message I left earlier, feel free to call me anytime day or night, weekday or weekend (cell phone # below).  Email works fine as well – whatever is most convenient for you.   Thanks for allowing us to serve you and enjoy your weekend if we don’t speak.  Thanks,   Jeff   Jeff M[redacted] General Manager   [redacted]
*  [redacted]
*  [redacted]  *  [redacted] w  www.republicservices.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Not only did the business contact me in less than a day after submitting my complaint, but they even went out of their way to deliver the recycling bins I had been requesting for several months.  I appreciate the Revdex.com and the role you played in resolving this quickly.Thank you very much for your help!
Regards,
[redacted]

In speaking with Mr. [redacted] earlier today, Wednesday December 21st, we discussed that a credit was previously requested by the customer service representative he spoke with during the cancellation of his account.  The credits are approved and are waiting for the credits to process via our...

billing cycle, which will leave Mr. [redacted] with a $0 balance.  Mr. [redacted] does not owe Republic Services any funds at this time.

Republic Services responded to the bid process put in place by the City of Pine Lawn and was awarded the contract.  We will continue to provide services based on the contractual agreement between Republic Services and the City of Pine Lawn.

Customer is scheduled for an exchange. We will be getting new 96 gallon carts next week and Bill is at the top of the list. I have reached out to [redacted] and HOA board member to ensure their concerns are being addressed by our local team.

I will be reaching out to Mr. [redacted] via email, committing us to a reasonable credit in good faith for having missed his residential services.  In addition, I have tasked the local operations team to resolve the missed pick up issues going forward as well.  Thanks.

We cannot locate any form of communication from the Republic Service...

Rep. from Craig Sparks.  Our phone systems are recorded lines via Shortel IVR and we are not able to locate any contact made by Craig in the last 2 months.  In addition, Please provide documented dates and times so we can validate the attempted contact.  In addition, we are requesting a copy of the binding contract hence the on-going complaint.   Please submit the contract and options for buy-out as the initial requests were made with no response.

In response to Revdex.com complaint #[redacted].Researched account and found that although request had been routed, the instruction (delivery note) did not appear on the delivery driver's route sheet. Spoke with bin yard to confirm delivery would be made today 7/24/17. Once driver reported request complete,...

I left a voicemail for the customer. Spoke with the customer at 5:30pm on 7/24, and she confirmed new container had been delivered. Agreed to "goodwill adjustment" credit for customer account, to be reflected on next invoice. Customer (Ms. [redacted]) mentioned that she received another courtesy call from one of our Routes Supervisors as well checking the status of her request. Was satisfied with the credit and happy that we called back to confirm service complete.

Thank you for closing our account and removing all charges for services that were not rendered. However, we are still owed a refund of $159.34.  We paid this amount for the roll out trash container to be delivered and it never was.  We will not accept any response or remove our complaint until we are issued a full refund.  We paid with check number [redacted] on February 8, 2017.

After reviewing the account.  The customer has since closed their account and all fees have been credited back to them.  There is a credit balance on the account for $181.39 that we have requested a refund be processed immediately to have returned to the customer.

Check is being processed and should be received within 30 days.

This issue has been turned over to our insurance company, [redacted] for investigation and resolution. Moving forward [redacted] will be communicating with the customer regarding this issue. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] cancelled service with us effective 8/31.  We did charge him a $45 removal fee along with taxes and fees.  Per CSA, removal should be $35.00, so we will credit $13.21 of his outstanding balance of $29.74.  He will then owe $16.53.

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like a copy of all charges and credits as it relates to her statement that I am not owed the return of my deposit.
Regards,
[redacted]

To Whom It May Concern,I apologize for the longer than normal hold times experienced.  I have reviewed the recorded calls from Clear Path Recovery and credited the balance on the account of $177.18, as agreed on 12/4/17.   Please let me know if there is anything else I can assist with. Thank you,Skye W[redacted]Billing Supervisor###-###-####