Nikz At The Top

Republic Services responded to the bid process put in place by the City of Pine Lawn and was awarded the contract.  We will continue to provide services based on the contractual agreement between Republic Services and the City of Pine Lawn.

They did pick up after we complained to the Revdex.com, but only after we complained to the Revdex.com. They had missed numerous pickups...

previously, and despite many calls regarding the missed pickups, they still did not come to the office to make up for the missed pickups. This resulted in trash overflowing the dumpster requiring messy cleanups by office employees on several occasions.A locking container does not address their failure to pickup as scheduled or to make up for missed pickups. Given their lack of response to numerous previous phone calls, I no longer want to use their services.  I want them to waive/refund our fees for September and October, to schedule a date with our office to pick up their dumpster in the next two weeks, and to pick up every Wednesday until they remove their dumpster without billing us anything further.

I will be reaching out to Mr. [redacted] via email, committing us to a reasonable credit in good faith for having missed his residential services.  In addition, I have tasked the local operations team to resolve the missed pick up issues going forward as well.  Thanks.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Not only did the business contact me in less than a day after submitting my complaint, but they even went out of their way to deliver the recycling bins I had been requesting for several months.  I appreciate the Revdex.com and the role you played in resolving this quickly.Thank you very much for your help!
Regards,
[redacted]

We will refund the money as requested.

Customer satisfaction is important to us.  As a gesture of goodwill and sincere appreciation, we will credit all charges and issue a refund in the amount of your original deposit.

The removal fees have been credited to the customer as a courtesy.  There may be a small balance owing for the services dates before the closure of the account. Once the adjustment is completed we can give Mr. [redacted] the exact amount owed.  The customer can contact us at [redacted]

Customer's trash was recovered and collected. The Customer and Customer Service Supervisor reviewed all concerns and their feedback was recorded to share with all parties involved to work through a permanent plan for consistent service without fail.  This stop will be monitored in the...

weeks to come to ensure consistent collection.  Customer was satisfied with resolution.

September 28, 2017Revdex.com complaint ID# [redacted]Our team has investigated this situation concerning ID# [redacted] and the client’s complaint on Customer Service Issues.Republic Services takes any client complaints very seriously and wants to try to resolve and do what’s right for the client. A follow up...

call has been made to the given phone number of [redacted]. Vicki answered the phone while a message was being left. After investigating with the City of Toledo and the Operations Manager at Republic Services, it was confirmed that at one time the City of Toledo did allow customers to visit the city landfill and pay for an extra cart. Customers were then able to take the carts to their residence to be serviced. At the time of this process, Republic Services was not contracted by the municipality to service the Solid Waste and Recycle. The city had a team in place for this service. Once we came to a contracted agreement with city officials, a list of addresses was given to RS. This list stated how many carts each residence had. Unfortunately, at that time, the address [redacted] only showed as having one Solid Waste cart and one Recycle cart. Republic Services finds it important to audit routes to ensure the correct service is being given to each resident with our service. Therefore, when the driver of this route advised of the extra cart, we researched and did not find any information about a second Solid Waste cart ever being given to this residence to use. Because we value our customers and pride ourselves on the service that we provide, we agree to the desired settlement of servicing both Solid Waste carts without a Rental fee of $75. The account for this residence has been updated to reflect two Solid waste carts to be serviced weekly.Thank you,Lindsey P[redacted]Republic Services[redacted]

We cannot locate any form of communication from the Republic Service...

Rep. from Craig Sparks.  Our phone systems are recorded lines via Shortel IVR and we are not able to locate any contact made by Craig in the last 2 months.  In addition, Please provide documented dates and times so we can validate the attempted contact.  In addition, we are requesting a copy of the binding contract hence the on-going complaint.   Please submit the contract and options for buy-out as the initial requests were made with no response.

Thank you for closing our account and removing all charges for services that were not rendered. However, we are still owed a refund of $159.34.  We paid this amount for the roll out trash container to be delivered and it never was.  We will not accept any response or remove our complaint until we are issued a full refund.  We paid with check number [redacted] on February 8, 2017.

After reviewing the account.  The customer has since closed their account and all fees have been credited back to them.  There is a credit balance on the account for $181.39 that we have requested a refund be processed immediately to have returned to the customer.

[redacted] cancelled service with us effective 8/31.  We did charge him a $45 removal fee along with taxes and fees.  Per CSA, removal should be $35.00, so we will credit $13.21 of his outstanding balance of $29.74.  He will then owe $16.53.

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like a copy of all charges and credits as it relates to her statement that I am not owed the return of my deposit.
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In response to Revdex.com complaint #[redacted].Researched account and found that although request had been routed, the instruction (delivery note) did not appear on the delivery driver's route sheet. Spoke with bin yard to confirm delivery would be made today 7/24/17. Once driver reported request complete,...

I left a voicemail for the customer. Spoke with the customer at 5:30pm on 7/24, and she confirmed new container had been delivered. Agreed to "goodwill adjustment" credit for customer account, to be reflected on next invoice. Customer (Ms. [redacted]) mentioned that she received another courtesy call from one of our Routes Supervisors as well checking the status of her request. Was satisfied with the credit and happy that we called back to confirm service complete.

Check is being processed and should be received within 30 days.

To Whom It May Concern,I apologize for the longer than normal hold times experienced.  I have reviewed the recorded calls from Clear Path Recovery and credited the balance on the account of $177.18, as agreed on 12/4/17.   Please let me know if there is anything else I can assist with. Thank you,Skye W[redacted]Billing Supervisor###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]