Nikz At The Top

This has been resolved;  Mr. [redacted]'s order for the replacement bin was placed 3/31 and delivery was confirmed on 4/3/17.

Republic Services will be issuing a credit for $380.78 for the error in billing. We apologize for any inconveniences.

Republic Services did not need to explain to me that picking up trash is not a "noise-less" business. I was already aware of that. I take issue with this comment. My complaint has nothing to do with the regular noise associated with trash pickup. I can't believe I have to say this again. My complaint is entirely directed at the excessive, unnecessary banging of the large metal trash bins against the back of the garbage truck. Nowhere in Republic's response do they mention this fact! Tim O[redacted], the Market Vice President of Republic was polite and professional. He has assured me that he has taken steps to notify the drivers to cease and desist the excessive banging. I will not be satisfied with Republic's response until this fact is noted. As it stands now, Republic's response includes nothing about this matter and makes me sound like my complaint is with the usual noise associated with trash removal. Once this fact is added to the company's response and documented that excessive noise was taking place at this specific location, I will click the, "I am satisfied" option. Thank you.

I exchanged voicemail messages with Mt. [redacted] three times.  Today, January 8, Mr. [redacted] called me to discuss further.  I explained that my action had been to immediately remove him from the collections list and to credit the entire balance.  When I spoke with Mr. [redacted] this morning, he expressed his frustration and that he wanted to pay the bill, not get a credit.  I explained to him that due to corporate and Revdex.com response requirements, I had to take action before we could wrap up voice mail messages. To best satisfy his frustration, I chose to write off the entire balance as a courtesy.  After I explained to Mr. [redacted] the reasoning for my decision, he was okay with that.  He asked what we could do to "repair his credit" and we are working with our collections group to see if we can communicate anything with them to document the resolution.

We were selected as the contracted hauler for the City of Pine Lawn through bidding process.  We began servicing Pine Lawn on March 1, 2017.  We do bill in advance and quarterly.  The pricing on the invoice is the same price reflected on the flyer sent to introduce Republic...

Services.  The flyer listed the monthly rate, but we do bill quarterly for three months in advance.  The flyer price shows $20.71 which is the monthly rate.  The customers invoice shows $62.13 for service March 1 through May 31, 2017.

The account in question has been closed.  The communication issue has been addressed with the appropriate parties to prevent this from happening in the future.

We do not dispute Mrs. M[redacted]'s claim that we missed her containers causing her to call in frequently to make sure that service occurred. We have spoken with Mrs. M[redacted] again and made a special service run today to pick up additional waste and recycling that she mentioned was piling up due to our error in missing her. We have corrected the error in our system and we are confident that we can provide the reliable service that Mrs. M[redacted] pays for and deserves moving forward.

Ms. [redacted] stopped service with us as of 11/30/16. One of her carts and her glass bin were not recovered upon account closure. Our franchise agreement allows for a $75 cart charge and a $15 glass bin charge for the unreturned property. Ms. [redacted] did tell us of the possible theft at...

the time of the account closure and we checked neighboring areas to attempt to locate the cart but were unsuccessful.Under the circumstances, we will credit the $90 in cart/bin fees for Ms. [redacted]. She also has a $4.55 balance due for services that remains unpaid. We will write these charges off as well. Her account will be noted as paid in full at this time. Thank you,Amie M[redacted]Republic ServicesCustomer Service

Left Voicemail for customer at 8:52AM on 12/12/17.Refunded has been sent for a total of 99.60 on a payment of only 57.19. Any additional charges including container removal have been removed from the account. Refund processing can take up to 4 weeks.

Their response is not factual at all.  We were NOT in a contract period as we signed on with them in 2006 it is now 2018. Their price increase was INFLATED at best ~ I mean we have gotten equal service from another company same dumpster size and same schedule of pick up for $60 a month.  Republic Services also stated that they would drop my rate to $60 a month ~ however they did not hold up anything else that they promised.  I am NOT the only person that has had issue with this company as MANY have.   My complaint is that their employee stated he would reduce our rate to $60 per month and that he would issue us credit for December, January and February and that we would not have any payment for approximately 6 months.  A week later we got a bill.  I then contacted Keith he stated do not pay it I will get it straight.  A week or two later I then got another bill stating it was past due ~ again Keith stated do not pay it he had it straight.  A week or two later we got a discontinuation of services notice ~ OBVIOUSLY Keith did not get this straight.  I have all of the documentation between myself and Keith supporting what he said and what he promised. Once I had had enough I just said forget it come and get your dumpster ~ then I am told that I still owe $284 bill and I asked why?  Keith then stated that the credit he issued us was not as much as he thought it was going to be, again ~ that is NOT what he said that he was going to do.  I have all of this in black and white to support what I am saying.  WE WERE NOT IN A CONTRACT so there was nothing for them to wave for us.  They are dishonest and not to be trusted.

Upon reviewing this account, no service issues were called in to our customer service department and all bills for the winter season are paid in full.  Republic Services will credit one month of service at $18.35 as a one time courtesy.

We spoke to Ronald yesterday and his main concern was the service interrupt fee he was charged for his request to go on vacant hold.  This is a new fee implemented by the C[redacted].  We agreed to give him a goodwill credit for the fee of $55.56.  The customer seems to be satisfied with this resolution. Thank you

We are going to credit the container removal fees. He can expect a refund within 30 days. Please let me know if you have any questions. Thank you, Shauna W[redacted]Corporate Customer Experience Specialist

[A [redacted]
Revdex.com:
I have Agree that my container was picked up this Monday morning. I have security cameras around my house. Upon review of those cameras, I was appalled with the lack of respect the employee had when returning my container. The employee decided to throw my container across my yard instead of placing it back down. I was unaware of the size requirement and will rectify my bin size to avoid further issues. I would like an apology from the business with how their employee treated my property. If they need a copy of the video incident, I will surely provide one. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

In reviewing this complaint, we have agreed that this account is worthy of a second review. I have determined that the monies paid for the lien charges will be credited to his residential account, as requested. The lien has been released and cleared. However, we cannot remove the records from the...

county. We appreciate the opportunity to serve this customer in the future.

Enclose attachments:   Republic Services did three reversal payments totaling $160.53 on [redacted] ‘s credit card ([redacted]) on 6/30/17 and she should have received her three refunds on the 2nd  or 3rd  of July 2017.   Theresa called the Call Center on 7/5/17 and said that...

she had received one refund so far and was waiting on the other two refund payments to arrive. I called Theresa on 7/12/17 and left a message on her voicemail with my contact information, to call me if she had not received the rest of her refunds.   Jo B[redacted]

no one has contacted me .still having trouble getting my garbage picked up.

To whom it may concern: We spoke with [redacted] twice on 11/14/2017 and the customer was very upset about a letter stating that if he didn’t pay $9.94 his account would go into collections.  This letter is generated if your account is anything over $5.00 past due. We gave...

him a $9.94 credit.  There is nothing in any service recordings that say anything about a missed pickup, or not out. I spoke with Glen and he doesn’t have record that Russell’s garbage was missed.  He may have called after his garbage was missed on 7/13 and spoke to someone, but there is no note of the conversation in our system.   We can suffice that the customer service representative was supposed to give him the $9.94 credit but it was never done, so [redacted] subtracted that amount off of his bill the last few months so it was showing a past due amount and therefore went to collections.   Let me know if you have any other questions. Glenda B[redacted]

Our operations team has spoken to each driver that services this property and informed them of the alleged issue.  We will require our drivers to document any excessive trash that they may encounter upon arrival to this location.  We do have a history of overloaded containers at this...

property which could lead to the spreading of MSW.  Drivers will be instructed to clean any spillage from service.