Nikz At The Top

I spoke with Ms. T[redacted] and Keesha on Monday June 6 and the agreement was a credit of $16.50 for...

unsatisfactory service for May as well as $49.50 for discontinued service with Republic Trash. The email I received was credit for $49.50.  Again this company tells you one thing to apease you, when in reality they do not have customer service.  [redacted]

[redacted]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] T

Ana,I want to apologize that you have contacted our company several times with no answers or resolution to your call.  I would love the opportunity to speak with you and work to address and resolve the issue you have experienced with Republic Services.  I tired contacting you via phone at...

the number you provided and also at the number we had in our system but both were wrong numbers.  I also sent you an email with all my contact information for you to feel free to contact me at anytime to discuss this further.  I look forward to speaking with you. Bob H[redacted]

The franchise municipal agreement between Covington County, Alabama and Republic Services states that customers are to remit payment by the 15th day of the month following quarterly bill cycles.  The customer was billed for July 2017 - Sep 2017 on 6/20/2017 - invoice...

[redacted] (attached).  Per the contract, payment needed to be made by 7/15/2017 where customer received two collection letters (both attached) and did not pay account until 8/3/2017.  Customer's account was closed for non payment and container removal generated by the system where customer's container was removed - the account was in fact not paid in full and past due per contract when container removal was keyed.  There will be no adjustments made to the account and a $50 reinstatement fee, per contract, will be added to the customers next invoice.  If the customer needs further clarity on the contract between RSG & Covington County, Alabama he may reach out to the county enforcement officer Karen L[redacted] at [redacted] or  [redacted]

Hi [redacted], I hope my message and the day finds you well.  I verified with Damian that he sent you via certified letter mailed out on Thursday Feb 9th explaining the terms and conditions of the contract that was rolled over.  The letter should also contain when the contract date will end as well as the information regarding the early termination which is also outlined in the original contract that was signed.  I am sorry that you feel that the contract in which you read and signed is/was misleading for you and the current roll over agreement is being enforced regarding the liquidation clause that you would like to avoid.  This clause and term is common with waste and recycling providers as it is with various other service providers.  Damian tried to reach out to you via email and phone to set a time to meet and discuss this issue for resolution.  Per our records Damian sent an email on 2/1/17 and left two voice mail messages with you on 2/2/17 and again on 2/7/17.  As of last week after several attempts to contact you and leaving messages we still have not been able to have you return Damian’s calls or email.   Republic Services remains open and willing to discuss your current agreement and answer any questions you may have moving forward or on this current roll over contract.  Sincerely, Jeff F[redacted], DSM Republic Services Brian A[redacted], GM Republic Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The response from Republic was from a person with no knowledge of my personal claim and avers such. I request that an individual at their headquarters respond to my complaint and look into the matter further.

We have looked into the customer's account and credited the appropriate amount. Customer was pleased with the resolution.

spoke to [redacted] to inform him the check would be sent out on 4/20/16.  He should receive it on or about 4/27

I received this on Monday 9/19/2016. I immediately called the customer and left her a very detailed voice mail. I have not gotten a phone call back. However, I totally understand her frustration. The invoice should have reflected only the amount owed after it was deducted from the deposit, plus or...

minus. I would be very happy to make sure that this is taken care of if the customer would call me back.

Ths subject complaint has been resolved with the replacement of the customers waste container. Tom B[redacted]Sales ManagerRepublic Services, Orlando, Fl.

Good afternoon.  The customer was contacted directly on 7/28/17 and all concerns have been resolved.  Thank you.

Per the sales manager, this customer has an existing service agreement with Republic but has Groot containers on site. Maria tried working with him but the customer did not want to negotiate. We did everything that we could do on our end to try negotiate but the customer refused to work with us...

and stopped making payments on his account. Due to his service agreement we were forced to close his account for nonpayment and bill liquidated damages.

we have found a routing mistake and problem has been resolved. Communicated to the HOA and several customers with similar concerns.

[redacted]  [redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Account balance will be cleared out and balance will not be sent to collections.

Tell us why here... We spoke with [redacted], owner of Sunridge Properties,today. We reviewed the account and the fact that his automatic payment rule wasnot set up until 4/23/15; therefore the balance that was billed March 1, 2015for $45.51 was past due and would not come out of the...

automatic payments. Weagreed it was a misunderstanding of his interpretation of the email that wassent confirming the set-up of the automatic payments and that since the balancewas included in all subsequent billing, he felt it should have been included inthe automatic payments made. He was gone for the month of July so missed thenotice of delinquency and intent to lien that was mailed to him. We agreed tosplit the balance of the lien fees that are outside of the actual costs forrecording and releasing the lien, an amount of $133.98. I took payment from himfor the amount of $100.99 to clear the lien fees and have credited the otherhalf, $66.99.

Due to this customer residing within the boundaries of a Municipal Contract, the information provided below stands. We encourage the consumer to reach out to our local General Manager, Doug R[redacted], if additional conversation is required. Thank you.  The town contract calls for delivery of one cart for trash and one cart for recycle. This is a municipal contract and negotiated with the town itself. If a resident wants an additional cart their is a rental charge for the cart. Again, this was negotiated through the town on behalf of their residents. If this particular customer knows of some one who is an additional cart that is not being charged it would be some one who had slipped through the system an is inadvertently not being charged for that service. We will due a visual on the address and check this customers neighbors to see fi they are being charged for any additional carts. If not we will had them to the billing per the town contract. The customer can get access of the town contract through the town to verify the contract, or reach out to me directly at [redacted]

The removal fee has been removed from the customer's account and the balance on the account is zero.