Nikz At The Top

Per the sales manager, this customer has an existing service agreement with Republic but has Groot containers on site. Maria tried working with him but the customer did not want to negotiate. We did everything that we could do on our end to try negotiate but the customer refused to work with us...

and stopped making payments on his account. Due to his service agreement we were forced to close his account for nonpayment and bill liquidated damages.

The response from Republic was from a person with no knowledge of my personal claim and avers such. I request that an individual at their headquarters respond to my complaint and look into the matter further.

Ana,I want to apologize that you have contacted our company several times with no answers or resolution to your call.  I would love the opportunity to speak with you and work to address and resolve the issue you have experienced with Republic Services.  I tired contacting you via phone at...

the number you provided and also at the number we had in our system but both were wrong numbers.  I also sent you an email with all my contact information for you to feel free to contact me at anytime to discuss this further.  I look forward to speaking with you. Bob H[redacted]

We have looked into the customer's account and credited the appropriate amount. Customer was pleased with the resolution.

Good afternoon.  The customer was contacted directly on 7/28/17 and all concerns have been resolved.  Thank you.

The franchise municipal agreement between Covington County, Alabama and Republic Services states that customers are to remit payment by the 15th day of the month following quarterly bill cycles.  The customer was billed for July 2017 - Sep 2017 on 6/20/2017 - invoice...

[redacted] (attached).  Per the contract, payment needed to be made by 7/15/2017 where customer received two collection letters (both attached) and did not pay account until 8/3/2017.  Customer's account was closed for non payment and container removal generated by the system where customer's container was removed - the account was in fact not paid in full and past due per contract when container removal was keyed.  There will be no adjustments made to the account and a $50 reinstatement fee, per contract, will be added to the customers next invoice.  If the customer needs further clarity on the contract between RSG & Covington County, Alabama he may reach out to the county enforcement officer Karen L[redacted] at [redacted] or  [redacted]

Our operations team has spoken to each driver that services this property and informed them of the alleged issue.  We will require our drivers to document any excessive trash that they may encounter upon arrival to this location.  We do have a history of overloaded containers at this...

property which could lead to the spreading of MSW.  Drivers will be instructed to clean any spillage from service.

[redacted]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted], I hope my message and the day finds you well.  I verified with Damian that he sent you via certified letter mailed out on Thursday Feb 9th explaining the terms and conditions of the contract that was rolled over.  The letter should also contain when the contract date will end as well as the information regarding the early termination which is also outlined in the original contract that was signed.  I am sorry that you feel that the contract in which you read and signed is/was misleading for you and the current roll over agreement is being enforced regarding the liquidation clause that you would like to avoid.  This clause and term is common with waste and recycling providers as it is with various other service providers.  Damian tried to reach out to you via email and phone to set a time to meet and discuss this issue for resolution.  Per our records Damian sent an email on 2/1/17 and left two voice mail messages with you on 2/2/17 and again on 2/7/17.  As of last week after several attempts to contact you and leaving messages we still have not been able to have you return Damian’s calls or email.   Republic Services remains open and willing to discuss your current agreement and answer any questions you may have moving forward or on this current roll over contract.  Sincerely, Jeff F[redacted], DSM Republic Services Brian A[redacted], GM Republic Services

I received this on Monday 9/19/2016. I immediately called the customer and left her a very detailed voice mail. I have not gotten a phone call back. However, I totally understand her frustration. The invoice should have reflected only the amount owed after it was deducted from the deposit, plus or...

minus. I would be very happy to make sure that this is taken care of if the customer would call me back.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

spoke to [redacted] to inform him the check would be sent out on 4/20/16.  He should receive it on or about 4/27

Ths subject complaint has been resolved with the replacement of the customers waste container. Tom B[redacted]Sales ManagerRepublic Services, Orlando, Fl.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] T

As the company noted, I was under no contract at any time with Republic Services.  I regularly paid in advance for three months of trash collection service, and at the time I cancelled their service my account was paid in full.  The trash containers were returned in fully operational condition. I am under no obligation to pay for the cleaning of their trash bins as I never agreed to those terms and my service was cancelled at the time they issued the bill. The company should not threaten collection notices to the consumer for their own cost of doing business.

We
sincerely apologize for failing to pick up the trash on the scheduled pickup
day and subsequently failing to return when notified by Mr. [redacted]. The trash
has been removed from Mr. [redacted]’s residence on 12/14/15 and we have implemented
steps to ensure these issues get taken care of in a...

timelier manner in the
future.

[redacted]  [redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

we have found a routing mistake and problem has been resolved. Communicated to the HOA and several customers with similar concerns.

this is a customer that we are servicing due to the new [redacted] franchise. the amounts billed are set via the rates established in the contract. this customer has been contacted by our zero waste rep and wants services but refuses to sign new contract . they are disputing the franchise rates that...

all haulers are required to give. this customer established their original trash service with a commercial bin. they must change their service to residential carts and then they would be serviced by the [redacted] not republic services. we have advised the customer of this option several times.   thx Sophia [redacted] operations manager

Account balance will be cleared out and balance will not be sent to collections.