Nikz At The Top

I received a call from the business today, and the business is willing to resolve the matter.  However, there is an error in the accounting in the email I received from the business; the refund amount is understated.  I replied to let the business know about the error and am currently awaiting further communication from the business.

Thank you for contacting Republic Services, Account [redacted] was given credit in June 2016 INV  [redacted]       ...

5/16/16                         43.32                                    6/23/16      C/M      43.32-There is know balance due on this account. I will call our third party and let them know. If you should have any more questions please feel free to call [redacted]. Thank you, Republic Services of Ohio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,

Our customer service representatives are trained to ask customers questions to help determine the root cause of the missed service. This will be a training opportunity to ensure we are effectively communicating with our customers. Our commitment is to return for any missed service...

regardless of the reason by the end of the next business day and that should have been communicated to Mr. [redacted].We would be happy to credit his account for the missed service at this time. A $4.08 credit will appear on his next invoice.Sincerely,Amie M[redacted]Republic Services Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Arthur B[redacted]

Mr. [redacted] was contacted by office, today, October 12,2015 around 8am to discuss the NSF fees in detail with him. It wasexplained to Mr. [redacted] that he inadvertently selected old payment methodswhen attempting to make payment on his account that were no longer active. Mr.[redacted]...

authorized Republic Services to delete the previous old payment methods thathe setup and update his payment options with new banking information.  Mr.[redacted]’s account was credited for the two NSF fees charged to his account due theselecting old payment methods he never intended to use.invoice.  Tell us why here...

Dear Sir/Madam,As I told you on phone, I was charged for 21.15 dollars, so the account balance has been 0. What they should do is to refund me as I required to the republic.Thanks!David

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I did not get responses to pickup responses multiple times. I did give them a 10 out of 10 with answers asked in their survey when they pick up as their agreement it is good service. I got tired of having full bins that they forgot to pick up.
Regards,
[redacted]

We have attempted to resolve any issues and continue to do so through phone calls and E-mails. We have provided the copy of existing contract and have also E-mailed new contract paperwork to resolve. We are continuing our efforts to provide service and satisfy customer request.

Call was placed to [redacted]s on 10/26/17 to discuss an adjustment/credit regarding the container refresh program by Bill Bridges.  Invoicing from Republic communicates change occurrences coming on future invoices.  Republic has issued a goodwill credit towards the account for the amount of 198.00 dollars.  This amount is driven from the 22 months [redacted] has paid into the container refresh program.

As of todays date Dec 27, 2017...

my garbage has not been picked up  by back door service.  I have had to have my cousin to come over to put trash on curb so I could clear my trash cans.  They were suppose to pick up trash today but has not.  I will not pay them a dime untill this matter is resolved.  I have not heard a word from this company regarding my trash.  What more can I do? Mrs [redacted]

Investigation has been completed.  A refund check was processed on 09/29/16. I have followed-up with Laura via email, provided details and asked her to follow-up if the check is not in her hands within 7-10 days.

[redacted]  [redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Laura M. Spoke with Eran today and have resolved her issues. She now has the direct contact information for our sales supervisor.” Thank you,

We are currently waiting on response from their insurance carrier, we have left a message with her on Wednesday referencing the claim for the gate damage.  We have not heard back from them.  Republic svc.s picked up the bin last week and sent me a bill for May so I will not be paying that since the bin was retrieved.

Revdex.com:
This is much more reasonable and I accept that I owe for January.  If you send me the invoice or let me know where to make payment to I will do so right away. Thanks

No one ever mentioned that there was a charge for the...

removal of the trash cans. I was instructed to have them out by the curb and they were for at least a month or so. NO one came to pick them up for a long time.  the trash cans were eventually picked up.  But, as stated, when I closed account, I was told I was entitled to a full refund of all the months remaining which I hadprepaid.....so there should be no charge for removing the trash cans. I should get a refund of the amount stated in the initial complaint

Mr. [redacted]My apologies for the confusion and erroneous double charges on your invoice.  We inadvertently billed to the account on the address since Maplewood is a contract city.  My colleague, Amy, left a voicemail with details on November 15th.  Please contact me at...

[redacted] or [redacted] should you have any questions or need anything at all.  Thanks for allowing us to serve you, Jeff M[redacted]General Manager, Republic Services

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The customer has been contacted and informed that the disputed amount was credited to his account on 01/27/16.  A balance of $4.99 remained on his account.  This was credited today, 02/05/16 as a good will courtesy.  The customer was satisfied with the outcome.   Thank you.