Nikz At The Top

Thank you for contacting Republic Services, Account [redacted] was given credit in June 2016 INV  [redacted]       ...

5/16/16                         43.32                                    6/23/16      C/M      43.32-There is know balance due on this account. I will call our third party and let them know. If you should have any more questions please feel free to call [redacted]. Thank you, Republic Services of Ohio

The customer has been contacted and informed of the courtesy $60 credit in service interruption fees, and a credit card refund has been processed.

We will credit the balance off per Felton Division Manager; She was not billed for March and it was not written off so there is no way it will affect her customers credit score.She can disregard letter.

I will talk with the driver who is running this route. Please feel free to give this resident my direct line for any future issues so she doe s not feel like she is getting the run around [redacted] - Doug R[redacted] General Manager

The issue is that they keep saying that we will be getting the refund check.  This has been going on since January.Resolution will be when I know that the check has been processed and is on its way.

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms. [redacted] and her husband were currently in a contract with us for trash service at their business.  Originally when they called, they tried to cancel service in the middle of their contract.  My sales rep simply explained the terms of the contract and the cancellation policy which includes...

a liquidated damages payment option.  I'm sorry that Ms. [redacted] found this to be pushy or threatening but the truth is that she didn't like the answer and wanted us to cancel her contract with no penalty.  However, her husband contacted our office again on Nov 9th (before I received this Revdex.com complaint) and resolved the issue.  Come to find out a family member was taking over the business and wanted to take over the trash contract and service.  My rep was happy to help with this.  In the end, Mr. [redacted] said he is ok that the container is staying on the property as long as all obligation had been put under the new owners name which it was.  Please see email below showing this:

Investigation has been completed.  A refund check was processed on 09/29/16. I have followed-up with Laura via email, provided details and asked her to follow-up if the check is not in her hands within 7-10 days.

Customer are usually informed of any delivery or removal fees when they sign up for services.  I do apologize this customer was not informed. The fees have been waived and the account has been closed as of 01/31/2016. Both carts have been removed from the property address with the removal fee...

credited.

A refund for the $62.67 is being mailed today from Phoenix.  It should arrive mid week next week.  My apologies for the inconvenience and we will use this as a training topic to improve our processes in the future.  Thank you for your previous business.

Republic Services management did contact me a week after I called in reference to my customer service issues and assured me that going forward these issues will not occur again. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good afternoon,The customer’s concerns were escalated to the General Manager following her mention of a lawsuit.  The customer spoke with myself and the General Manager and indicated she wanted to come into the office to discuss this matter in person on 9/14/16.   The General Manager...

made a decision to send a truck back at no charge and collect her trash.  He called the customer and left a detailed message confirming that her trash had been collected, that there was no charge for this service and included his contact information. We understand that the customer expected her trash to be collected without an additional cost according to this complaint and we have confirmed service complete earlier today.  Please contact me if there is anything else that we can do to resolve the customer’s concern. Sincerely,Mona R[redacted]Customer Service ManagerRepublic Services

I left a message with the customer letting him know that we will be refunding the 37.33 to him

The customer has been contacted and informed that the disputed amount was credited to his account on 01/27/16.  A balance of $4.99 remained on his account.  This was credited today, 02/05/16 as a good will courtesy.  The customer was satisfied with the outcome.   Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Andy B[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I left a voicemail on the number listed for [redacted] agreeing to credit off the remaining balance.  I was unable to find his account in our system and need his account number to get the balance credited.  Asked [redacted] to call/text my cell phone or to email me at...

[redacted].

Spoke with [redacted] on 2/27/17, explained the confusion on the prorated amount. I have made him aware that we are crediting the difference he paid plus late charges totaling in the amount of $35.30. Refund will be mailed to [redacted]'s address within 4 weeks...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. They stated that I will receive a $50 credit this month & they are removing the container rental fees FOREVER (currently $21 per month).
Regards,
[redacted]

Revdex.com:
This is much more reasonable and I accept that I owe for January.  If you send me the invoice or let me know where to make payment to I will do so right away. Thanks