Nikz At The Top

No one ever mentioned that there was a charge for the...

removal of the trash cans. I was instructed to have them out by the curb and they were for at least a month or so. NO one came to pick them up for a long time.  the trash cans were eventually picked up.  But, as stated, when I closed account, I was told I was entitled to a full refund of all the months remaining which I hadprepaid.....so there should be no charge for removing the trash cans. I should get a refund of the amount stated in the initial complaint

I did not want trash pick up without being charged and I asked Mona several times for information to pay the $80 fee. I amrequesting a written apology from Mona for the wrong information about me not wanting to pay for my trash service and laughing at me disability over our phone conversation .

I sent the following email to Mr [redacted] today.  We have also contacted our 3rd party collections coompany to stop any and all collections attempts and to not send any report that might negatively impact their credit history.  All balances have already been credited off."Mr. [redacted],I would like...

to apologize for the inconvenience this matter has caused you.  Certainly not our intention. We are notifying our 3rd party collections company, Coast to Coast,  to stop all collections efforts and that you never should have been billed this in the first place.  If you get any further notices, let me know.  There was some communication issues with your prior company regarding who was billed for trash and yard waste and who shouldn’t be billed for trash service and yard waste service. That was our fault.   Again my apologies.  In an effort to try to rectify the situation, I can offer you free residential yard waste collection for the remainder of this season at no charge if you want it.  Just email me back if you do.In summary:     · Our apologies     · All balances were already credited off     · 3rd Party collections company notified to stop any and all collections attempts and ensure no negative credit report impact     · No charge for yard waste collection for the remainder of this season if you want the service     · You have my email address if you have any more issues I can help with     · Direct phone number to dispatch to bypass the Call Center:  ###-###-####     · I will also respond to your Revdex.com complaints with this information Thank you,    [redacted]   General Manager

Laura M. Spoke with Eran today and have resolved her issues. She now has the direct contact information for our sales supervisor.” Thank you,

Good Afternoon - Please contact our Customer Resource Center at 817.317.2000 to schedule a convenient time to remove our trash carts from your residence. Once the trash carts have been removed from the residence, we will credit the remaining balance of $120.39 off the account, bringing the account to a zero balance. Thank You.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are currently waiting on response from their insurance carrier, we have left a message with her on Wednesday referencing the claim for the gate damage.  We have not heard back from them.  Republic svc.s picked up the bin last week and sent me a bill for May so I will not be paying that since the bin was retrieved.

Mr. [redacted]My apologies for the confusion and erroneous double charges on your invoice.  We inadvertently billed to the account on the address since Maplewood is a contract city.  My colleague, Amy, left a voicemail with details on November 15th.  Please contact me at...

[redacted] or [redacted] should you have any questions or need anything at all.  Thanks for allowing us to serve you, Jeff M[redacted]General Manager, Republic Services

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We will review the account and reach out to the customer directly and resolve.

[redacted]  [redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our credits pend to the future because we bill in advance.  The credits process when the next billing cycle runs so until then the system still sees the amount due.  The customer should have been told to disregard those collection letters.  Nothing has been turned over to any outside...

collection agencies and credits have now processed.  There is no money due on this account.

We strive to have great customer service I will be investigating why we have not serviced the account. Will follow up with drivers to ensure service on a weekly basis. Thank you for your response.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Left message will process refund today if she doesn't receive in next week or two to please give us call.

We have reviewed the customer information and our Operations Department took care of removing the cart on June 22, 2016 at 10:25am.  The cart was successfully removed and I have left a message with the customer on the number given on her account.  I provided the customer with my contact...

information if she would like to contact back regarding her invoice.  Thank you,Dee Dee D[redacted]Customer Service Supervisor

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

As of today, 10/24/16, no refund check as been received.

I apologize again that this has occurred. I would like to offer the following solution.  I would be happy to lower the  base rate to $40.00 per quarter and remove the administration fee. This would keep his quarterly billing under the total of $60.00 that he was expecting. A payment was applied to this account 03/30/16 bring the balance to zero. I can make it effective for the first invoice so a credit would then be applied to the next quarterly statement. thank you.