Nikz At The Top

We regret that your carts were not removed in a timely manner and have processed credits in the amount of $135.26, the remaining balance on your closed account with us, which will leave a balance owed of zero.  Our intent is not to mislead or upset our customers in any way, and do apologize for...

this matter.

Tell us why here... We spoke with [redacted], owner of Sunridge Properties,today. We reviewed the account and the fact that his automatic payment rule wasnot set up until 4/23/15; therefore the balance that was billed March 1, 2015for $45.51 was past due and would not come out of the...

automatic payments. Weagreed it was a misunderstanding of his interpretation of the email that wassent confirming the set-up of the automatic payments and that since the balancewas included in all subsequent billing, he felt it should have been included inthe automatic payments made. He was gone for the month of July so missed thenotice of delinquency and intent to lien that was mailed to him. We agreed tosplit the balance of the lien fees that are outside of the actual costs forrecording and releasing the lien, an amount of $133.98. I took payment from himfor the amount of $100.99 to clear the lien fees and have credited the otherhalf, $66.99.

I called and left Mr. [redacted] a voice mail regarding his concern. I apologized for his experience and agreed to waive the remaining balance on his account for the month of January as well as the cart removal fee. Once the credit has posted I will send Mr. [redacted] an account reconciliation with a zero...

balance.

The removal fee has been removed from the customer's account and the balance on the account is zero.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Due to this customer residing within the boundaries of a Municipal Contract, the information provided below stands. We encourage the consumer to reach out to our local General Manager, Doug R[redacted], if additional conversation is required. Thank you.  The town contract calls for delivery of one cart for trash and one cart for recycle. This is a municipal contract and negotiated with the town itself. If a resident wants an additional cart their is a rental charge for the cart. Again, this was negotiated through the town on behalf of their residents. If this particular customer knows of some one who is an additional cart that is not being charged it would be some one who had slipped through the system an is inadvertently not being charged for that service. We will due a visual on the address and check this customers neighbors to see fi they are being charged for any additional carts. If not we will had them to the billing per the town contract. The customer can get access of the town contract through the town to verify the contract, or reach out to me directly at [redacted]

The account was closed out 8/31/16. Due to operational oversight, the remove order was deleted. These containers have been rescheduled for removal on 9/20/16. The customer will be called once removal has been confirmed.

Dear Mr. [redacted]I apologize that Republic Services didn’t meet your service expectations.  We take our customers’ feedback seriously and have made adjustments with our operations team to ensure this doesn’t happen again.  Per your request, we have cancelled your service with Republic...

Services and your account will be credited to reflect a zero balance. Please let us know if you need further assistance.  Sincerely,Marsha S[redacted] Tell us why here...

Republic Services will issue credit of $45.00 to customer for failed services. Supervisor will follow up on route to ensure timely services.

Spoke with [redacted] 9/30/15. Explained to customer that I was unable to change his invoicing date . Entire county is set up on the same invoicing quarter and date. He just wants  his bill to  gets to him on time so he can pay it . I offered to send him the link for MY Resource but...

customer declined. I advised customer that he has 30 days from the invoice date to pay the bill without any late fee's or si fee's. I did agree to waive the SI fee for him and explained to him that he will have a invoice generate on today . I told Mr. Goodman I would follow up with him on the 15th to make sure he received our bill. Mr. Goodman seemed pleased with my resolution. Will contact [redacted] for follow up on 10/15/15.

Mr[redacted] called to sign up for garbage service with Republic Services on 6/3/14, the first correspondence with Mr[redacted] was 11/5/14 when he called to state that his trash was missed this is the note on the account: SCTM RETURN FOR TRASH--This note indicates that Mr[redacted] did call in and...

that we sent out another truck to pickup his trash (this is a general procedure whenever a customer states that they are missed) unfortunately I am unable to address any other issues regarding miss pickups because this is the only miss that was reported. For that reason we do not feel that any credits for miss pickups are justified.I do see where Mr[redacted] went in on line and paid for his service  on 9/20/14 which covered the June 2014  thru Nov 2014,however there was no payment thereafter. Mr[redacted] did not signup for automatic billing he just went in on line and made a one time payment, he would have had to set up bank account information for the payment to be withdrawn from his account each quarter. A delinquency notice was sent as Mr[redacted] stated  he did receive one, this would have been the intent to lien notice, however per our history on the account 6 collection letters were also sent from August of 2014 to 10/2015. Please note when we mail the intent to lien notices we always send notice to the tenant at the mailing address on the account and to the Owner on file at the Clark County Recorders office as per the lien statue NRS 444.520.As I stated above we only had one call from Mr[redacted] regarding his garbage service and he  only made two payments on line 9/20/14 and he called in to setup the service 6/3/14 so I am not sure why he stopped paying his bill but we feel that the lien is justified.

My name is Ty K[redacted], I am the Division Sales Manager at Republic Services. On this particular day I was conducting a Field Ride with my Sales Rep Porscha G[redacted]. I witnessed Porscha conversing with the Property Manager and his son about extending our Service Agreement. After explaining the...

extension of the agreement the Property Manager instructed us that his son had the authorization to sign the agreement extension. At that moment we explained the type of service will stay the same unless the Manager wanted to make any changes. I witnessed the customer sign the extension.

Hello, I called on July 26th in regards to this complaint as I did not received said check that the business was saying was going to be issued to me.  I was told that someone was going to follow up and get back to me.  It's been 2 weeks and I haven't heard back from anyone or have seen a check.  Can you please look into this for me? Thanks![redacted]

[redacted] on behalf of Republic Services     [redacted]   Corporate Customer Experience Specialist   [redacted]    [redacted]  From:...

[redacted], [redacted] Sent: Tuesday, June 09, 2015 10:39 AMTo: Corporate Customer Experience TeamSubject: FW: Revdex.com complaint #[redacted] - Due Back EOD Friday June 12 See below, issue resolved.  Thanks.  [redacted]Area Customer Service Sr. Manager Republic Services Arlington Call Center | [redacted] * [redacted] * [redacted]  [redacted] on behalf of Republic Services reached out to [redacted] and adjusted his bill with the $17.00as he requested. Customer is satisfied with resolution no further action isrequired. Thank you   [redacted]   Corporate Customer Experience Specialist   [redacted]    [redacted]  From: [redacted], [redacted] Sent: Tuesday, June 09, 2015 10:39 AMTo: Corporate Customer Experience TeamSubject: FW: Revdex.com complaint #[redacted] - Due Back EOD Friday June 12 See below, issue resolved.  Thanks.  [redacted]Area Customer Service Sr. Manager Republic Services Arlington Call Center | [redacted] * [redacted] * [redacted] Sent: Tuesday, June 09, 2015 9:54 AMTo: [redacted], [redacted]Subject: RE: Revdex.com complaint #[redacted] - Due Back EOD Friday June 12 Team, I reached out to [redacted] and adjusted his bill with the $17.00as he requested. Customer is satisfied with resolution no further action isrequired.

Customer was credited $9.07. Supervisor will contact customer.

This has been submitted to our insurance company. They will be contacting [redacted]

The customer's complaint has been resolved. The customer had the wrong account number attached to her bill pay through her bank. We reached out to her and explained this and she has updated her bill pay account information for Republic Services. The late fees that were accrued due to this...

issue have been reversed and an updated invoice was emailed to the customer explaining current charges. She understands new balance and is satisfied with the service provided.thank you

Spoke to customer directly and advised that her account would be credited for the duration of time communicating with the sales person.  Agreed on the balance owed.  Customer agreed and resolution complete.

Spoke to [redacted] and her problem was that she had never received  a Recycle cart that our subcontractor Teddy A[redacted] had promised to deliver. We had [redacted] go out and deliver a new cart and she was satisfied with the quick response. [redacted] has the Supervisor's direct number in the event that...

she encounter any more service issues.

We have reviewed this account further and do not show that [redacted]s name is on the account at all. We have followed our company policy in sending the refund check to the Estate of [redacted].   We are not able to reissue the check without legal proof that [redacted] is the power of attorney for the account.   If this information can be provided to our office we can send this to our legal department for review and can follow up after that review to see if we are able to change who the check is refunded too.  This information can be faxed to our office at [redacted] attn:  Collections Department.