Nikz At The Top

I called and left Mr. [redacted] a voice mail regarding his concern. I apologized for his experience and agreed to waive the remaining balance on his account for the month of January as well as the cart removal fee. Once the credit has posted I will send Mr. [redacted] an account reconciliation with a zero...

balance.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

As the company noted, I was under no contract at any time with Republic Services.  I regularly paid in advance for three months of trash collection service, and at the time I cancelled their service my account was paid in full.  The trash containers were returned in fully operational condition. I am under no obligation to pay for the cleaning of their trash bins as I never agreed to those terms and my service was cancelled at the time they issued the bill. The company should not threaten collection notices to the consumer for their own cost of doing business.

this is a customer that we are servicing due to the new [redacted] franchise. the amounts billed are set via the rates established in the contract. this customer has been contacted by our zero waste rep and wants services but refuses to sign new contract . they are disputing the franchise rates that...

all haulers are required to give. this customer established their original trash service with a commercial bin. they must change their service to residential carts and then they would be serviced by the [redacted] not republic services. we have advised the customer of this option several times.   thx Sophia [redacted] operations manager

We
sincerely apologize for failing to pick up the trash on the scheduled pickup
day and subsequently failing to return when notified by Mr. [redacted]. The trash
has been removed from Mr. [redacted]’s residence on 12/14/15 and we have implemented
steps to ensure these issues get taken care of in a...

timelier manner in the
future.

We regret that your carts were not removed in a timely manner and have processed credits in the amount of $135.26, the remaining balance on your closed account with us, which will leave a balance owed of zero.  Our intent is not to mislead or upset our customers in any way, and do apologize for...

this matter.

This has been submitted to our insurance company. They will be contacting [redacted]

[redacted] on behalf of Republic Services     [redacted]   Corporate Customer Experience Specialist   [redacted]    [redacted]  From:...

[redacted], [redacted] Sent: Tuesday, June 09, 2015 10:39 AMTo: Corporate Customer Experience TeamSubject: FW: Revdex.com complaint #[redacted] - Due Back EOD Friday June 12 See below, issue resolved.  Thanks.  [redacted]Area Customer Service Sr. Manager Republic Services Arlington Call Center | [redacted] * [redacted] * [redacted]  [redacted] on behalf of Republic Services reached out to [redacted] and adjusted his bill with the $17.00as he requested. Customer is satisfied with resolution no further action isrequired. Thank you   [redacted]   Corporate Customer Experience Specialist   [redacted]    [redacted]  From: [redacted], [redacted] Sent: Tuesday, June 09, 2015 10:39 AMTo: Corporate Customer Experience TeamSubject: FW: Revdex.com complaint #[redacted] - Due Back EOD Friday June 12 See below, issue resolved.  Thanks.  [redacted]Area Customer Service Sr. Manager Republic Services Arlington Call Center | [redacted] * [redacted] * [redacted] Sent: Tuesday, June 09, 2015 9:54 AMTo: [redacted], [redacted]Subject: RE: Revdex.com complaint #[redacted] - Due Back EOD Friday June 12 Team, I reached out to [redacted] and adjusted his bill with the $17.00as he requested. Customer is satisfied with resolution no further action isrequired.

Customer was credited $9.07. Supervisor will contact customer.

We have reviewed this account further and do not show that [redacted]s name is on the account at all. We have followed our company policy in sending the refund check to the Estate of [redacted].   We are not able to reissue the check without legal proof that [redacted] is the power of attorney for the account.   If this information can be provided to our office we can send this to our legal department for review and can follow up after that review to see if we are able to change who the check is refunded too.  This information can be faxed to our office at [redacted] attn:  Collections Department.

The account was closed out 8/31/16. Due to operational oversight, the remove order was deleted. These containers have been rescheduled for removal on 9/20/16. The customer will be called once removal has been confirmed.

My name is Ty K[redacted], I am the Division Sales Manager at Republic Services. On this particular day I was conducting a Field Ride with my Sales Rep Porscha G[redacted]. I witnessed Porscha conversing with the Property Manager and his son about extending our Service Agreement. After explaining the...

extension of the agreement the Property Manager instructed us that his son had the authorization to sign the agreement extension. At that moment we explained the type of service will stay the same unless the Manager wanted to make any changes. I witnessed the customer sign the extension.

Dear Mr. [redacted]I apologize that Republic Services didn’t meet your service expectations.  We take our customers’ feedback seriously and have made adjustments with our operations team to ensure this doesn’t happen again.  Per your request, we have cancelled your service with Republic...

Services and your account will be credited to reflect a zero balance. Please let us know if you need further assistance.  Sincerely,Marsha S[redacted] Tell us why here...

Spoke to customer directly and advised that her account would be credited for the duration of time communicating with the sales person.  Agreed on the balance owed.  Customer agreed and resolution complete.

Spoke to [redacted] and her problem was that she had never received  a Recycle cart that our subcontractor Teddy A[redacted] had promised to deliver. We had [redacted] go out and deliver a new cart and she was satisfied with the quick response. [redacted] has the Supervisor's direct number in the event that...

she encounter any more service issues.

Spoke with [redacted] 9/30/15. Explained to customer that I was unable to change his invoicing date . Entire county is set up on the same invoicing quarter and date. He just wants  his bill to  gets to him on time so he can pay it . I offered to send him the link for MY Resource but...

customer declined. I advised customer that he has 30 days from the invoice date to pay the bill without any late fee's or si fee's. I did agree to waive the SI fee for him and explained to him that he will have a invoice generate on today . I told Mr. Goodman I would follow up with him on the 15th to make sure he received our bill. Mr. Goodman seemed pleased with my resolution. Will contact [redacted] for follow up on 10/15/15.

Hello, I called on July 26th in regards to this complaint as I did not received said check that the business was saying was going to be issued to me.  I was told that someone was going to follow up and get back to me.  It's been 2 weeks and I haven't heard back from anyone or have seen a check.  Can you please look into this for me? Thanks![redacted]

I received a Phone call from Matt. supposed Supervisor for Republic in the Laughlin region, who told me to wait another two weeks till the next regular Bulk Trash pickup, April 27th, and put out my Washer again. He said that this...

time it would be picked up because he, the Area Supervisor, and not a Company Service Representative  said so. He would ensure that this time I would get picked up. So I get to wait almost 6 weeks....move a washer out to the curb 4 times....move it back 3.....Make3 phone calls....write 2 E-mails.....fill out a complaint form with the Revdex.com.....and accept 3 broken promises of service....only to get to move it back out to the curb and get what I was suppose to 5+ weeks ago based on the assurance of Matt "The Supervisor". Probably, the same supervisor that assured "The Customer Service Representative" that they would come back out and get my washer on Friday, April 13th, when I called her and she talked with my "Area Supervisor". This is absolutely unsatisfactory and unprofessional. They do nothing in consideration for my lack of service and my efforts.! Nor their failure to fulfill their promises or customer service obligations other than to have me do my part all over again and this time "MAYBE" they will do theirs.

I called and left a message with the customer n 1/12/16 at 4:10pm. He was provided my direct phone number to call me to discuss his concerns and to gain full resolution. The message stated that operations has been notified and is working to address the issues. Once the customer calls me back we can...

work to gain an amicable resolution for the fees and other concerns he may have. I apologized for the lack of service and again left him my direct phone number to call me back to resolve all.

The customer's complaint has been resolved. The customer had the wrong account number attached to her bill pay through her bank. We reached out to her and explained this and she has updated her bill pay account information for Republic Services. The late fees that were accrued due to this...

issue have been reversed and an updated invoice was emailed to the customer explaining current charges. She understands new balance and is satisfied with the service provided.thank you