Nikz At The Top

Hi, Mr. and Mrs. [redacted],Thanks for the feedback and for the opportunity to serve you.  I sincerely apologize for the difficulty and frustration we have caused with the spill on your property and the delays in responding to your requests for assistance.  Our operations team in Inver Grove...

Heights is actively working on a plan to clean the area as effectively as possible and we be providing you a significant account credit.   Please do not hesitate to reach out anytime for anything - by phone or email.  Thanks very much, Jeff [redacted]General Manager, Republic Services[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and am relieved that the assigned task was done as asked. If there is any further issues with my invoice, I will contact the Manager directly.
Regards,
[redacted]

I reached out to customer to inform him that we are crediting all outstanding balances on account and we will be on site tomorrow to remove containers.  We apologize for the poor customer experience and will use this feedback to drive improvement. Best Regards,Angela C[redacted]General...

ManagerCell [redacted]

The customer was given the credit for the additional month he was charged.

This account has been passed on to the Sales Department and will be closed back to November 2016; all charges after November 2016 will be zeroed out per the Salesperson on this account.  The container will be scheduled for removal before the end of February 2017.

Good morning, We have spoken with the customer regarding their concerns. We were able to resolve the service issue. The container is being relocated for easier and consistent access. As a loyal and long term customer we will be reducing their monthly service rate as well.  thank...

you for choosing Republic Services as your service provider. Marty

Supervisor will contact customer to resolve issue. Driver will be coached to ensure services are rendered as scheduled. Customer will be issued on month credit for missed services.

Hello - This account has been credited and now has a zero balance.  Thanks.

Customer are usually informed of any delivery or removal fees when they sign up for services.  I do apologize this customer was not informed. The fees have been waived and the account has been closed as of 01/31/2016. Both carts have been removed from the property address with the removal fee...

credited.

Ms. [redacted] and her husband were currently in a contract with us for trash service at their business.  Originally when they called, they tried to cancel service in the middle of their contract.  My sales rep simply explained the terms of the contract and the cancellation policy which includes...

a liquidated damages payment option.  I'm sorry that Ms. [redacted] found this to be pushy or threatening but the truth is that she didn't like the answer and wanted us to cancel her contract with no penalty.  However, her husband contacted our office again on Nov 9th (before I received this Revdex.com complaint) and resolved the issue.  Come to find out a family member was taking over the business and wanted to take over the trash contract and service.  My rep was happy to help with this.  In the end, Mr. [redacted] said he is ok that the container is staying on the property as long as all obligation had been put under the new owners name which it was.  Please see email below showing this:

A refund for the $62.67 is being mailed today from Phoenix.  It should arrive mid week next week.  My apologies for the inconvenience and we will use this as a training topic to improve our processes in the future.  Thank you for your previous business.

Republic Services management did contact me a week after I called in reference to my customer service issues and assured me that going forward these issues will not occur again. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The issue is that they keep saying that we will be getting the refund check.  This has been going on since January.Resolution will be when I know that the check has been processed and is on its way.

We will credit the balance off per Felton Division Manager; She was not billed for March and it was not written off so there is no way it will affect her customers credit score.She can disregard letter.

The customer has been contacted and informed of the courtesy $60 credit in service interruption fees, and a credit card refund has been processed.

Republic Services, [redacted], ** is experiencing an unusually high number of truck break downs at this time.  With that said, Republic Services communicated with all customers on that particiular route via a "Phone Blast" that we were running behind schedule.  In addition, on Monday 7/13/15...

the Operations Supervisor spoke to the customer filing the Revdex.com complaint and informed him of our situation.  Moreover, on Tuesday 7/14/15 after the customer's trash was picked up, our Dispatcher called the customer again to confirm he was serviced.  The customer confirmed his trash was picked up on Tuesday 7/14/15.  We apologize for the inconvenience and truly appreicate our loyal customers.

Good afternoon,The customer’s concerns were escalated to the General Manager following her mention of a lawsuit.  The customer spoke with myself and the General Manager and indicated she wanted to come into the office to discuss this matter in person on 9/14/16.   The General Manager...

made a decision to send a truck back at no charge and collect her trash.  He called the customer and left a detailed message confirming that her trash had been collected, that there was no charge for this service and included his contact information. We understand that the customer expected her trash to be collected without an additional cost according to this complaint and we have confirmed service complete earlier today.  Please contact me if there is anything else that we can do to resolve the customer’s concern. Sincerely,Mona R[redacted]Customer Service ManagerRepublic Services

We reviewed this customer’s case and decided to waive the removal fee. We are also in a process of creating the requested refund of $26.34. It will be send to the customer shortly. Thank you for bringing it to our attention.

I will talk with the driver who is running this route. Please feel free to give this resident my direct line for any future issues so she doe s not feel like she is getting the run around [redacted] - Doug R[redacted] General Manager

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]