Nikz At The Top

We have reviewed the account and discussed the process breakdown with the individuals involved.  We have recalled the account from collections and will issue a credit equal to the disputed amount of $34.61.  Thank You

The customer was given the credit for the additional month he was charged.

Customer was removed from any collection activities and account balance is zero.  There was some confusion as to where the customer had sent in his email as there was an incorrect email address was used.  I have communicated to the customer that all balances have been reduced and provided...

him with my correct email address and personal phone #s should he need further assistance.  Thank you [redacted] General Manager

Reviewed account, have removed the charges of the $88.66. There is now a zero balance on the account, nothing owed.

I reached out to customer to inform him that we are crediting all outstanding balances on account and we will be on site tomorrow to remove containers.  We apologize for the poor customer experience and will use this feedback to drive improvement. Best Regards,Angela C[redacted]General...

ManagerCell [redacted]

Good morning, We have spoken with the customer regarding their concerns. We were able to resolve the service issue. The container is being relocated for easier and consistent access. As a loyal and long term customer we will be reducing their monthly service rate as well.  thank...

you for choosing Republic Services as your service provider. Marty

They send you a bunch of paperwork, after you talk to the representative and the paperwork is a lot mumbo...

jumbo legal bull.  They do not explain that your bill will be two to three times as large as you deposit.  Nor do they show any proof of the actual charges.  Therefore, I do no accept their reply it is just as non informational as all their paperwork and procedures.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I did not get responses to pickup responses multiple times. I did give them a 10 out of 10 with answers asked in their survey when they pick up as their agreement it is good service. I got tired of having full bins that they forgot to pick up.
Regards,
[redacted]

I received a call from the business today, and the business is willing to resolve the matter.  However, there is an error in the accounting in the email I received from the business; the refund amount is understated.  I replied to let the business know about the error and am currently awaiting further communication from the business.

Call was placed to [redacted]s on 10/26/17 to discuss an adjustment/credit regarding the container refresh program by Bill Bridges.  Invoicing from Republic communicates change occurrences coming on future invoices.  Republic has issued a goodwill credit towards the account for the amount of 198.00 dollars.  This amount is driven from the 22 months [redacted] has paid into the container refresh program.

We have attempted to resolve any issues and continue to do so through phone calls and E-mails. We have provided the copy of existing contract and have also E-mailed new contract paperwork to resolve. We are continuing our efforts to provide service and satisfy customer request.

Mr. [redacted] was contacted by office, today, October 12,2015 around 8am to discuss the NSF fees in detail with him. It wasexplained to Mr. [redacted] that he inadvertently selected old payment methodswhen attempting to make payment on his account that were no longer active. Mr.[redacted]...

authorized Republic Services to delete the previous old payment methods thathe setup and update his payment options with new banking information.  Mr.[redacted]’s account was credited for the two NSF fees charged to his account due theselecting old payment methods he never intended to use.invoice.  Tell us why here...

Hello - This account has been credited and now has a zero balance.  Thanks.

Republic Services, [redacted], ** is experiencing an unusually high number of truck break downs at this time.  With that said, Republic Services communicated with all customers on that particiular route via a "Phone Blast" that we were running behind schedule.  In addition, on Monday 7/13/15...

the Operations Supervisor spoke to the customer filing the Revdex.com complaint and informed him of our situation.  Moreover, on Tuesday 7/14/15 after the customer's trash was picked up, our Dispatcher called the customer again to confirm he was serviced.  The customer confirmed his trash was picked up on Tuesday 7/14/15.  We apologize for the inconvenience and truly appreicate our loyal customers.

Dear Sir/Madam,As I told you on phone, I was charged for 21.15 dollars, so the account balance has been 0. What they should do is to refund me as I required to the republic.Thanks!David

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Arthur B[redacted]

Our customer service representatives are trained to ask customers questions to help determine the root cause of the missed service. This will be a training opportunity to ensure we are effectively communicating with our customers. Our commitment is to return for any missed service...

regardless of the reason by the end of the next business day and that should have been communicated to Mr. [redacted].We would be happy to credit his account for the missed service at this time. A $4.08 credit will appear on his next invoice.Sincerely,Amie M[redacted]Republic Services Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,

We reviewed this customer’s case and decided to waive the removal fee. We are also in a process of creating the requested refund of $26.34. It will be send to the customer shortly. Thank you for bringing it to our attention.

As of todays date Dec 27, 2017...

my garbage has not been picked up  by back door service.  I have had to have my cousin to come over to put trash on curb so I could clear my trash cans.  They were suppose to pick up trash today but has not.  I will not pay them a dime untill this matter is resolved.  I have not heard a word from this company regarding my trash.  What more can I do? Mrs [redacted]