NonstopDelivery, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: where is the shipment?  Are they ever going to send it or is it lost forever??
Regards,
[redacted]

Vincent P[redacted] <[redacted]>
Jul 16 (8 days ago)
to me 
Dear [redacted],
               
I am writing in reference to Revdex.com Complaint ID:  [redacted] that was received by NonstopDelivery on...

6/25/2014.
 
NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], GA to its final destination.  
 
NonstopDelivery has successful delivered the order to [redacted] on 6/4/2014.
NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.  
 
We have reviewed the causes of the issues and have actively addressed them. The carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network.
 
At this time we consider complaint ID: [redacted] closed.
 
Please confirm that you received this response and let me know if you need anything else.
Thank you,
 
Vince P[redacted]
Logistics Manager
NonstopDelivery
###-###-#### (x[redacted])
###-###-#### (fax) 
[redacted]
www.nonstopdelivery.com

Revdex.com:Please inform Non-Stop Delivery that I have contacted the home office of [redacted] and informed them that I will no longer be ordering from their website due to the unsatisfactory service I received from Non-Stop Delivery.  They will be losing a valued customer and will be taking our business elsewhere.  I also suggested to [redacted] that they find another transportation company to ship their merchandise who are reliable.  It is mind boggling that they lost a 200 pound box with a [redacted] Grill contained inside.  They caused me a lot of stress and anxiety in trying to get a straight response on the status of the grill.  I have a chronic illness and this situation worsened it.
[redacted]

We apologize for the delay that the customer is experiencing.  We have contacted the local terminal and they will be delivering the order out this week.Our team will follow up to make sure the order gets delivered. PatNSD

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response....

If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: [redacted] furniture has tried to get the money back and been told no by your company  Claiming they did deliver items.  but they did not and did not assemble the furniture either. 
Regards,
[redacted]

Good Morning [redacted],
[redacted]’s bed was delivered and assembled as scheduled
on Mon., Dec. 29 and signed for my [redacted]. We connected with him the week
prior to arrange a delivery...

date and time, following our check in and
inspection process of the freight to make sure it was ready to be delivered to
the customer. This matter is resolved to the customer’s desired outcome /
settlement.
Thank you,
Dominique A[redacted]

[redacted],I apologize for the issues you are experiencing with your order.  We are contacting the local terminal to see if we can get this rectified quickly.Please let me know if we can help you going further. Pat L[redacted]Vice President, Customer ServiceNSD

[redacted]I apologize for issues you have been experiencing with your TV delivery.  Our local delivery terminal never recieved your TV.  We have had our transportation partners performing dock sweeps for sometime without luck.We are contacting your place of puchase to inform them that the...

TV was lost.  We are requesting that they ship out a repalcement TV as soon as possible.Please let me know if I can assist you further.  Again, I apologize fopr the issues your are experiencing.Pat L[redacted]Vice President, Customer Service[redacted]@nonstopdelivery.comNSD

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I find it very interesting that my merchandise which had been missing since 9/1/15 was found the day after my complaint was delivered to Nonstop delivery by the Revdex.com. I do appreciate that a special trip was made to deliver my merchandise on 9/23/15 instead of the 9/28/15 date promised in their response. I regret that the matter could not be resolved until a complaint was filed. Thank you Revdex.com for your help in this matter.
Regards,
[redacted]

It was my mistake about the order being lost.  The order has been delivered to the customer. Please let me know if I can assist further. PatNSD

Unfortunately, we did have some delivery team issues in this customer's market that caused a less than favorable experience.  We sincerely apologize for the customer's experience, and our Network Operations Manager has reached out to the customer to address her concerns.  The particular...

drivers that caused the service defects for this customer have since been terminated.  The delivery of the customer's treadmill was made on January 31st.  If we can be of further assistance, please let us know.
Thank you,
Dominique A[redacted]
Sr. Manager, Client Services

[redacted]
[redacted]
*
[redacted]
 
[redacted]
[redacted]
[redacted]
 
I received the customer’s information and reviewed the shipment information.  We were contracted through another company to provide pick up and packaging services in [redacted] for [redacted].  However, our client hired another carrier to transport the goods from our dock in [redacted] to the final destination in [redacted] where the shipment arrived damaged.  Because the BOL was signed for by this carrier with no damage or insufficient packaging notes, the carrier would be liable for damage.
 
I have explained this to [redacted] via email as well as our client (both emails attached for your reference – please do not include them on our online response as they do reference the specific client we have been working with on this) and asked that our client reach out to the customer to discuss her options for a claim through them instead of NSD.  I will follow up with our client until they have confirmed that they are addressing the claim with [redacted] directly.
 
While I understand the customer’s resolution request has not been met, NSD has taken all possible steps that we can to help the customer in solving her issue.
 
Please let me know if you need anything further.
 
Thank you,

[To assist us in bringing this matter to a close, you must...

give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:im still waiting on a call for a pickup time.  So far, I have not received a firm date or time.
Regards,
[redacted]

Worst company I have dealt with. Total lack of customer service. I purchased a mattress from US Mattress Co., It took 9 days fro the mattress to cross the US from Michigan to northern California. The mattress sat 50 miles from my home. I never received a call for delivery. When I made several calls to Non Stop Delivery and US Mattress, the mattress moved 25 miles closer. That's 9 days across the US and 9 days for another 25 miles. Total of 18 days. Still no call from NSD. The estimated delivery date changed to a later date though. Still no mattress or delivery, or call from NSD. My next step is to contact US Mattress for a refund and my bank for the charge to my credit card.

The worst company ever!!! I bought a table from Houzz, they used Non Stop Delivery services. NSD called me on 2/2/17 to scheduled a delivery for 2/6/17. I asked for a day off since they have a four hours window to deliver. They never came never called. I called them back to find out why they never came and scheduled it for 2/7/17, another day off, and they never came never called. Third time, I asked for a day off, called them scheduled it for 2/8/17 from 1 to 5pm. It's 5:20, they never came never called. I don't know what to do anymore to get my table delivered. DON'T EVER USE THIS COMPANY!!!

Vincent P[redacted] <[redacted]@nonstopdelivery.com>
Sep 12
to me 
Dear [redacted],
 
I am writing in reference to Revdex.com Complaint ID:  [redacted] that was received by NonstopDelivery on 9/12/2014.
 
NonstopDelivery sincerely apologizes...

for the delay of this delivery. Unfortunately there were extensive delays from our terminal in Roswell, GA to its final destination.  
NonstopDelivery has successful delivered the order to [redacted] on 9/4/2014.
NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.  
 
We have reviewed the causes of the issues and have actively addressed them. Formal disciplinary action has been taken against the parties responsible for the delay.
Please confirm that you received this response and let me know if you need anything else.
Thank you,
 
Vince P[redacted]
Logistics Manager
NonstopDelivery
###-###-#### (x[redacted])
###-###-#### (fax) 
[redacted]@nonstopdelivery.com
www.nonstopdelivery.com

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I spoke with Embrey with NSD 4/26/2017 at 1101 and she assured me I would receive the delivery on 4/27/2017. So will it arrive today or this week? Carleen with the [redacted] customer service was in the line during Thur conversation with Embrey 4/26/2017.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] <[redacted]>
Jul 16 (8 days ago)
to me 
Dear **. [redacted],
               
I am writing in reference to Revdex.com Complaint ID:  [redacted] that was received by NonstopDelivery on...

7/7/2014.
 
NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], AZ to its final destination in Hawaii.  
 
NonstopDelivery has successful delivered the order to **. [redacted] on 7/8/2014.
NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.  
 
We have reviewed the causes of the issues and have actively addressed them. NonstopDelivery experienced delays due to the transit time on the multiple barges used to complete the delivery.
At this time we consider complaint ID: [redacted] closed.
 
Please confirm that you received this response and let me know if you need anything else.
Thank you,
 
[redacted]
Logistics Manager
NonstopDelivery
###-###-#### (x[redacted])
###-###-#### (fax) 
[redacted]
www.nonstopdelivery.com

We apologize for any perceived delays in scheduling this order.  We use two separate companies in order to transport freight from an origin to the final customer.  The first part of this is via an LTL carrier that uses large trailer equipment to make the longer transit between the origin...

and the local NSD partner that is assigned to make the final delivery to the customer in a smaller box truck or van.  Sometimes, with that transit and the LTL hub locations, it does come closer to the final destination than the actual last mile, NSD terminal location, but unfortunately, that type of carrier is not equipped to make residential deliveries.  In addition to this, while we try to place NSD terminals strategically to accommodate delivery volume to certain areas, this particular customer location is 229 miles away from our location in Billings, MT, so it did take longer to build a route to the area.  This has been scheduled with the customer for delivery on 7/23 between 10AM and 2PM.  Please let me know if any further information is needed.Thank you,