NonstopDelivery, Inc.

I had ordered two sets of patio furniture from Home Depot to be delivered. I checked the tracking number on it July 5th to find that it had been delivered Friday June 28th. No it hadn’t. So I called Home Depot. The gentleman on the phone for Home Depot looked up my order and called the delivery service, NSD. Apparently, they couldn’t find my street on their mapping system. Well…. It isn’t that hard. Regardless, they had my phone number and never called. They have had my patio furniture for over a week and hadn’t called! On top of that, they had marked it “delivered”. Why?
I called again on Tuesday, July 7th. The Home Depot associate did his best to make sense of this mess. He again called NSD. He was told that someone would call me that afternoon to arrange delivery. He also looked up my address and found it just fine. The call from NSD, again, never came.
I called again on Wednesday July 8th. Still nothing. What kind of company keeps someone’s order for almost two weeks and never calls? Despite several calls from the customer? I have now cancelled my order as I have no faith they will ever give me my order.

Review: I ordered a fire pit patio set from [redacted]. The item was due to be delivered in June per the Non stop delivery web site. The item has not been delivered. Called the company, long call wait, then disconnects. I fear its stolen set for 800.00Desired Settlement: I want my fire pit set or money back

Business

Response:

Vincent P[redacted] <vp[redacted]@nonstopdelivery.com>

Jul 22 (2 days ago)

to me

Dear [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 7/22/2014.

NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], GA to its final destination.

Unfortunately these extensive delays were experienced because the freight was lost in transit. NonstopDelivery has reported to [redacted] that the freight was lost.

NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.

We have reviewed the causes of the issues and have actively addressed them.

At this time we consider complaint ID: [redacted] closed.

Please confirm that you received this response and let me know if you need anything else.

Thank you,

Vince P[redacted]

Logistics Manager

NonstopDelivery

###-###-#### (x[redacted])

###-###-#### (fax)

vp[redacted]@nonstopdelivery.com

www.nonstopdelivery.com

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: where is the shipment? Are they ever going to send it or is it lost forever??

Regards,

Business

Response:

[redacted]

Oct 23 (13 days ago)

to me, Garrett

Hi [redacted],

I am writing in reference to Revdex.com Complaint ID #[redacted] that was received by NonstopDelivery on 10/20/2014.

NonstopDelivery sincerely apologizes to [redacted] for the delay of this delivery. Unfortunately, these extensive delays were experienced because the freight was lost in transit on its way to our delivery terminal in [redacted], NH on 07/07/2014. NonstopDelivery reported to [redacted] on 07/11/2014 that the freight was lost. Based on our contract with our client, The [redacted], at this point it is up to them as opposed to NonstopDelivery to engage the customer to alert them to the issue and make arrangements for a replacement delivery.

If [redacted] has not heard from The [redacted] yet, she will need to contact them directly to arrange for another delivery, again due to our contract with our client, The [redacted], all re-orders must be organized through them.

We have reviewed the causes of the issues and have actively addressed them.

Regards,

Josh H[redacted]

Customer Care Manager

NonstopDelivery, Inc.

###-###-#### Ext. [redacted]

###-###-#### Fax

jh[redacted]@nonstopdelivery.com

www.nonstopdelivery.com

[redacted] NOTICE [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered an outdoor daybed on May 29, 2014 from [redacted]. They evidently use Nonstop Delivery for this. From Nonstop's own website, this daybed was left [redacted], MO on 6/16/2014 and arrived in [redacted], OH on 6/17. Via telephone, the customer service rep. ([redacted]) has told me that it was then to be delivered to [redacted], OH. Somehow in this transition it has been lost!! It is now considered "lost in transit". Here is a string of emails I have received from them and from [redacted]:

The first one was on 6/21:

There has been a delay and tracking issue with this order. This shipment is estimated to arrive at our local delivery terminal in [redacted] OH within 4-6 days. Our terminal will update your order with the actual delivery date and time upon receipt of this product. – Thanks

[redacted] Customer Care Representative

NonstopDelivery, Inc.

Phone ###-###-#### Ext. [redacted] Fax ###-###-####

[redacted]@nonstopdelivery.com

www.nonstopdelivery.com

After calling back in again to check on my delivery, this one was sent on 6/28/14 (sure looks familiar!!):

There has been a delay and tracking issue with this order. This shipment is estimated to arrive at our local delivery terminal in [redacted] OH within 4-8days. Our terminal will update your order with the actual delivery date and time upon receipt of this product.

Customer Care Representative

NonstopDelivery, Inc.

###-###-####

###-###-#### Fax

###-###-#### Cell [redacted]@nonstopdelivery.com

www.nonstopdelivery.com

After again calling to check up on my delivery, I received this email from [redacted] on 7/1 (I definitely see a pattern here, note the quote about "[redacted]" on this one as well):

Sir,

I apologize we were disconnected earlier. There has been a delay and tracking issue with this order. This shipment is estimated to arrive at our local delivery terminal in [redacted] OH within 4-8days. Our terminal will update your order with the actual delivery date and time upon receipt of this product.

Customer Service Representative | [redacted] Online Contact Center

[redacted].com

Phone: ###-###-####

[redacted]_v_[redacted].com

By the way, I've now been told that the paperwork made it to where it is supposed to go to, but NOT the product. I don't really give a flip about the paperwork, I want the bed! How can one not follow the other?

Yesterday, I was told by Nonstop Delivery ([redacted]) that I NEED TO CONTACT [redacted] and find out what is going on!! Are you kidding me??? I'm the customer and I need to contact them?? VERY VERY BAD CUSTOMER SERVICE!

After all of this, today I was notified that it was "lost in transit" AND that the daybed is no longer in stock and they don't plan on it being in stock either - so in other words, I've just lost out on it!!!! [redacted] has refunded my money but I am definitely STILL NOT HAPPY about this whole process and have taken a LOT of time (hours, they can both look on their records and see this!) to try to resolve this on the phone and via email to no avail. This was not handled correctly at all!

To resolve this, I would like NSD to track down where my daybed is and deliver it to my house! I am more than willing to pay the money back to [redacted] for it if this can be done. Otherwise, NSD has failed big time in this transaction!!

Please let me know if you need any more info and I will be glad to share it with you!Desired Settlement: Ultimately I would like my daybed delivered. Short of this, I would like a written apology from NSD, a better explanation other than "it was lost", and some type of refund for my time and efforts and hassle to go through all of this!

Business

Response:

[redacted] <[redacted]>

Jul 16 (8 days ago)

to me

Dear [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 7/8/2014.

NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], GA to its final destination.

Unfortunately these extensive delays were experienced because the freight was lost in transit. NonstopDelivery has reported to [redacted] that the freight was lost.

NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.

We have reviewed the causes of the issues and have actively addressed them.

At this time we consider complaint ID: [redacted] closed.

Please confirm that you received this response and let me know if you need anything else.

Thank you,

Logistics Manager

NonstopDelivery

###-###-#### (x[redacted])

###-###-#### (fax)

www.nonstopdelivery.com

Review: Starting from the beginning, the first issue I ran into was the company sending me the incorrect package tracking number for vanities purchased from [redacted]. This was not a huge issue since I was able to call them and give them my address so they could pull up the correct tracking information.

The second issue, I was told over the phone and also viewed their tracking system that the package would be delivered two week from that date. Also, I would be receiving a call the day of their delivery prior to the freight being dropped off. I proceeded to schedule the day off of work so I could be there when the packages arrived.

To my surprise, a week ahead of schedule, the packages were left leaning against my house in a thunderstorm with nothing protecting them from the elements. I received no call ahead of time to notify me that they were being delivered and over $1600 worth of freight was left exposed, in my front yard. To add insult to injury the delivery men damaged the vinyl siding on my home and the plaster cement on foundation.

They packages were ruined and had to be returned. I scheduled the company to send out a replacement set and pick up the damaged freight forcing me to store the damaged items in my garage and delaying my project by a month. I was also force to use another day off of work. I filed a claim with the company to repair the damage and provided photographic evidence and now to add insult to injury, they are denying my claim.Desired Settlement: Repaired damage to home

Business

Response:

NonstopDelivery completed delivery to [redacted] on NSD# [redacted] on 4/18/2013. [redacted] asked NSD to perform a basic delivery so the freight was left unattended at [redacted]’s residence. [redacted] then called NSD to report that we had damaged his home during the delivery process. We conducted a thorough claims investigation and determined that NSD did not damage [redacted]’s home during the course of delivery. NSD offered [redacted] a $500.00 act of good faith settlement, which [redacted] accepted. I’ve attached the email chain and Release of All Claims document.

Review: Nonstop Delivery has demonstrated throughout our dealings with them how not to run a business and how not to deal with customers. From the beginning, they were well behind on deliveries. It see** like others had similar issues with patio furniture delivery after reading multiple online reviews.

More than half the times we called, we would be put in a queue with an automated response telling us how many people were in front of us. Repeatedly, once there was only one customer in the queue, it would transfer to a voicemail saying there was a high call volume and they couldn't respond to our request. During the times we actually were able to speak with representatives from Non-Stop, we were told the following in various calls:

"It's not our problem, contact the vendor ([redacted])"

"It's being shipped to the local warehouse and will be delivered tomorrow " (it wasn't)

"It's being shipped from the local warehouse to our distribution center to be unpacked" (moving the product from file miles to our house to 75 miles from our house)

"It's here...We're trying to find it on the loading dock but don't know where it went"

"We don't know where it is. We lost your package."

"We are working on it and will call you back in an hour" (they never did)

"We are working on it and will call you back tomorrow morning" (they never did)

"It's on a truck on the way to your house now" (it never showed up)

"I don't know why someone said it's on its way to your house. It's not even in the warehouse."

For the most part, call center workers were rude, clueless, and generally unhelpful. Escalating to managers did not improve the situation - they were just more polite but equally unhelpful. We were even hung up on when we said that we get different answers from people every time and are just looking for the right answer. When we tried to get access to the warehouse where the product was supposedly located, they refused to transfer us there and said no one was picking up the phone at the warehouse. We were also told that they didn't work weekends despite being supposedly backed up. Also, the website tracking our product was so inaccurate in ter** of product location that it did not make sense to check for updates online.

If I am going to order any bulk ite** online in the future, I will call the retailer to inquire who the delivery company is as I will do everything I can to avoid dealing with NonStop ever gain.Desired Settlement: Although I was given free shipping by [redacted], I spent over six hours on the phone various times dealing with NonStop, each time without any resolution. My time is worth something and I should be compensated for dealing with their ineptitude.

Business

Response:

[redacted] <[redacted]>

Jul 16 (8 days ago)

to me

Dear **. [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 6/30/2014.

NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], GA to its final destination.

NonstopDelivery has successful delivered the order to **. [redacted] on 6/27/2014.

NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.

We have reviewed the causes of the issues and have actively addressed them. The carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network.

At this time we consider complaint ID: [redacted] closed.

Please confirm that you received this response and let me know if you need anything else.

Thank you,

Logistics Manager

NonstopDelivery

###-###-#### (x[redacted])

###-###-#### (fax)

www.nonstopdelivery.com

Review: Non stop delivery can not locate a product that we ordered through [redacted]. We have been billed for the product and Non Stop and [redacted] have done nothing to resolve the issue. Non Stop says they are starting an investigation every time I call (4 times in the last week) but I never receive a call back with a resolution. The item was originally scheduled (though [redacted] website) 2 weeks ago.

Business

Response:

Vincent P[redacted] <[redacted]>

Aug 1 (6 days ago)

to me

Dear [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 8/1/2014.

NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], CA to its final destination.

NonstopDelivery has successful delivered the order to [redacted] on 7/26/2014.

NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.

We have reviewed the causes of the issues and have actively addressed them. We are addressing proper receiving procedures with our final mile terminal and disciplinary action is being taken against the parties responsible for the delay.

Please confirm that you received this response and let me know if you need anything else.

Thank you,

Vince P[redacted]

Logistics Manager

NonstopDelivery

###-###-#### (x[redacted])

###-###-#### (fax)

www.nonstopdelivery.com

Review: I ordered a refrigerator for my tenant back in June via The [redacted] website. I was told 7-10 business days for delivery and updates as to the status of the shipment. I contacted [redacted] multiple times to only learn that they did not understand why the carrier Non Stop Delivery had yet to pick the item up. I have emails confirming shipment was en route from Home Depot. After a frustrating wait and no response from Non Stop Delivery during a call attempt from [redacted] on my behalf, they cancelled the order and re ordered the item again on my behalf providing a discount and an apology for the lack of response from their carrier. This second order placed on July 4th was registered on July 9th and then I received another email from [redacted] indicating that the item was on the way. Again [redacted] just to be sure contacted the carrier who advised they might pick up the item either Tuesday or Wednesday of this current week. July 14th, 2014. I also contacted them on several occasions this week and as of this morning, July 17. 2014 was advised they (Non Stop Delivery) did not know when it will be picked up. There seems to be a lack of concern with this carrier and I am simply attempting to get an item delivered to my tenant that has been paid for fully to include shipping charges. Non Stop will not allow me to speak to a supervisor and says that they will check into it and get back to me. I have along with [redacted] have reached out to them with no explanation as to whether or not they intend to even deliver my product.Desired Settlement: Just deliver my item and as far as I am concerned it should be done at their expense.

Business

Response:

Vincent P[redacted] <[redacted]>

Jul 22 (2 days ago)

to me

Dear [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 7/22/2014

NonstopDelivery sincerely apologizes for the delay of this delivery and we are currently looking to rectify the situation. Once we have additional information we shall notify you and Ms. Sheehy immediately.

Thank you,

Vince P[redacted]

Logistics Manager

NonstopDelivery

###-###-#### (x[redacted])

###-###-#### (fax)

www.nonstopdelivery.com

[redacted]NOTICE[redacted]

Business

Response:

Vincent P[redacted] <[redacted]>

Jul 29 (7 days ago)

to me

Dear [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on7/22/2014.

NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], CA to its final destination.

Unfortunately due to the extended transit time, [redacted] cancelled her order.

NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.

We have reviewed the causes of the issues and have actively addressed them. The delay in [redacted]’s order was caused by [redacted] loading the order onto a trailer tendered to California. Instead of the freight traveling directly from Georgia to [redacted], VA, the freight was mistakenly shipped to California.

At this time we consider complaint ID: [redacted] closed.

Please confirm that you received this response and let me know if you need anything else.

Thank you,

Vince P[redacted]

Logistics Manager

NonstopDelivery

###-###-#### (x[redacted])

###-###-#### (fax)

www.nonstopdelivery.com

Review: We ordered a patio set from [redacted] on May 15, 2014, with an estimated delivery date of May 21-May 28. It was indicated approximately 3-8 business days were necessary after it was processed. Our order was processed on May 15. We received an email from [redacted] on May 21 stating our order had been shipped, providing a carrier (Nonstop Delivery, the company I am filing this complaint about) and carrier tracking number for delivery. The carrier tracking initially indicated an estimated delivery date of May 29. In the late afternoon of May 29, we contacted [redacted] to inquire. They reached out to Nonstop Delivery regarding the status. Nonstop stated the product was being shipped to a local terminal and would likely not reach that location until Friday, May 30, and push the delivery to Monday 6/2 or Tuesday 6/3. Over the weekend, the Nonstop tracking was updated stating our product would be delivered on Thursday, 6/5. On Tuesday, 6/3 at 10:05am, a delivery update was made indicating the product had arrived at the local terminal and that a delivery window was scheduled for 6/3 between 3:00pm-7:00pm. A delivery update was made at 6:02pm on 6/3 showing the item was just then placed on the truck for delivery. At 7:30pm on 6/3, we reached back out to [redacted]. They saw the updates to the tracking from Nonstop and attempted to call into Nonstop to get any information. After being on hold for approximately 15 minutes, the [redacted] agent let me know she left a message with my Nonstop tracking number and telephone number. She also gave me Nonstop’s number in the event I wanted to call today (6/4). I called at approximately 11:00am and after approximately 30 minutes on hold, I hung up. At approximately 2:00pm, my girlfriend attempted to call and was required to leave a voice message after being moved to the second person in the phone queue for assistance. I contacted [redacted] immediately after that. They have reached out again to Nonstop who indicated they would “try” to get the order to us today, but would likely not be able to. They have guaranteed us delivery by Friday, 6/6.

The customer service provided by Nonstop is not acceptable. Multiple representatives from [redacted] have indicated similar experiences and stated it is difficult for them to get information. If Nonstop is contracted by [redacted] for delivery within a specified timeframe, they are not fulfilling it. I am taking that issue up with [redacted] separately. However, I find it unacceptable that a company can post delivery estimations and issue timeframes that are continuously not met. The company has also not returned the two voice messages left for this matter.Desired Settlement: In addition to delivery of my product, I wish this information be submitted for Revdex.com information. Though the business is not accredited with Revdex.com, their poor service should be known to other consumers.

Business

Response:

See Attachment

[redacted] <[redacted]>

Jul 16 (8 days ago)

to me

Dear [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 6/25/2014.

NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], GA to its final destination.

NonstopDelivery has successful delivered the order to [redacted] on 6/3/2014.

NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.

We have reviewed the causes of the issues and have actively addressed them. The carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network.

At this time we consider complaint ID: [redacted] closed.

Please confirm that you received this response and let me know if you need anything else.

Thank you,

Logistics Manager

NonstopDelivery

###-###-#### (x[redacted])

###-###-#### (fax)

www.nonstopdelivery.com

[redacted]NOTICE[redacted]

Review: I ordered a patio set and it was supposed to be delivered 6/6/14 and was pushed back to 6/7/14 between the hours of 12-4. Still no patio set. In the mean time I was speaking with [redacted] who basically said there was nothing they could do other than refund my money. I had 3 events at my house this weekend and needed that extra seating. Finally on 6/8/14 I was told they forgot to put my package on the truck. I was told it would be delivered on 6/9/14..... Check the delivery date and now it says 6/10/14. Called NSD on 6/9/14 12:30pm and still no answers!!Desired Settlement: I expect them to do something to make up for thier mistake!!! Have seen other complaints about deliveries here and on [redacted].

Business

Response:

[redacted] <[redacted]>

Jul 16 (8 days ago)

to me

Dear [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 6/25/2014.

NonstopDelivery sincerely apologizes for the delay of this delivery.

Unfortunately our local delivery terminal in [redacted], GA failed to complete the delivery as scheduled. Delivery was finally completed on 6/10/2014.

Due to the service issues on this order corrective action has been taken in order to ensure this does not happen again. The order should have delivered during the original scheduled delivery date.

Once again, NonstopDelivery sincerely apologizes for the delivery issues on our behalf.

At this time we consider complaint ID: [redacted] closed.

Please confirm that you received this response and let me know if you need anything else.

Thank you,

Logistics Manager

NonstopDelivery

###-###-#### ([redacted])

###-###-#### (fax)

www.nonstopdelivery.com

Review: A bathroom vanity was ordered through [redacted] back on May 7th after waiting more than 2 weeks for delivery an email was sent stating that the product was being sent back as a return without a single phone call. I contacted [redacted] customer service who was helpful and they said the vanity was damaged by nonstop delivery during delivery. We were able to reorder the vanity on 5/20. We then got an email from nonstop delivery stating that the vanity was on its way as of 5/22. We got a phone call this past Wednesday June 4th stating that the vanity was to be delivered June 6th. I never received the vanity and when I look online and click on the tracking number is says that vanity was "sent from checkpoint terminal for delivery" on June 6th. I have tried calling multiple times and every time I get disconnected without speaking to anyone. This whole process has created a huge inconvenience as I have a plumber waiting to finish my bathroom and cannot do so until the vanity is in place.Desired Settlement: I would also like to be reimbursed for any shipping charges that I payed.

Business

Response:

Dear [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 6/25/2014.

In response to the complaint from [redacted], Nonstopdelivery was contracted by [redacted] to provide a Basic Service delivery to **. [redacted]’s residence. Basic Service delivery involves delivery of the package to the first available dry area. A signature on the delivery is not required. I’ve attached a copy of the proof of delivery paperwork.

Unfortunately NonstopDelivery is not able assist **. [redacted] further since our local delivery terminal confirmed the delivery took place. It is policy between NonstopDelivery and [redacted] that any basic service disputes take place between [redacted] and their customers. Since the original transaction took place between [redacted] and **. [redacted], NonstopDelivery does not have the ability to credit **. [redacted] for his purchase. [redacted]’s notes do show that they have discussed the situation with **. [redacted].

Please confirm that you received this response and let me know if you need anything else.

Thank you,

Logistics Manager

NonstopDelivery

###-###-#### (x[redacted])

###-###-#### (fax)

www.nonstopdelivery.com

Review: We ordered a patio furniture set from [redacted] on May 17th 2014 and our credit card was charged. [redacted] was offering free delivery on orders over $500.00 and this set qualified. [redacted]'s order confirmation indicated delivery with in 7 - 10 days. We then received an email indicating the item had been shipped via Non Stop Delivery with a tracking #. The delivery date was listed as May 29th. May 29th came and went without a delivery. When we checked the website, it indicated that the items had arrived at their [redacted] NY terminal which is their local terminal. When we checked the website again on Friday May 30th, it indicated that the delivery date was still set for the day before and that the items had arrived at the "Local NSD Terminal on the 29th (which would be the same as the [redacted] NY Terminal".

We then placed a call to Non Stop Delivery (NSD) asking where our items were. After waiting on hold for 20 minutes, we were told that the items would not be delivered until June 3rd because they had arrived at the local terminal after hours and they were booked up for May 30th and June 2nd. We expressed our dissatisfaction with this but received no resolution.

We then received a call from [redacted] at [redacted], indicating that Non Stop Delivery had delivered not only out set but someone else's set to our home. We told him that we had not received anything - not our set, not someone else's set - nothing...and that we had talked to NSD and they had told us the delivery wouldn't be here until June 3rd. to which he replied "oh.. they must have delivered your set to someone else" We then demanded that our set be delivered no later than May 31st, and that we needed a call back to find out exactly what was going on and where our set was and when it will be delivered.

[redacted] did call us back and said he had talked to the local Terminal of NSD and that they were "en route picking up our set from the other party" where they mistakenly delivered it to and that it would be delivered to us by 7pm on May 30th.

7pm May 30th came and went. We then checked NSD's website again only to find that the delivery date had been changed to June 5th! We called [redacted] back as no one answered our call to NSD. We spoke to Tennille at [redacted] and explained the situation, and that we had not set up any delivery appointment for the 5tjh of June, that we had expected it to be delivered on May 30th as per [redacted]' conversation w/ NSD. Tennille said that they would not give her any further resolution except to say that they only get out to [redacted], NY once a week!!

We have asked that [redacted] elevate this matter to a formal complaint and we have been given a case # of [redacted] and were instructed to call back in on Monday.

We have spent over 6 hours on this not to mention the loss of a weeks worth of use of something we paid for and hours of lost work time waiting for NSD.

Below is a copy of the text in their tracking page:

Job Details

Tracking Number [redacted] Service Basic2

Mincron# [redacted]

OMS# [redacted]

Estimated Delivery Date

Thu 6/5/2014 Delivery Appointment Set



Service Type Explanations



Basic Home Delivery: Delivery inside the Continental U.S. within 5-10 business

days (in addition to order processing time, which varies by product). Basic Home

Delivery service includes delivery to the closest dry area to your home (typically

your porch or driveway). This type of delivery is for larger and/or heavier freight

but similar to small parcel delivery.



Threshold Home Delivery: Delivery inside the Continental U.S. within 5-10 business

days (in addition to order processing time, which varies by product). Threshold Home

Delivery service includes delivery across your first doorway or threshold (e.g. garage,

backyard, first room of the home). Delivery appointments (four hour window) are required.



White Glove Home Delivery: Delivery inside the Continental U.S. within 5-10 business

days (in addition to order processing time, which varies by product). White Glove Home

Delivery service includes delivery to the room of your choice, unpacking, and debris

removal. Assembly and installation not included. Delivery appointments (four hour window)

are required.

Event Log

3:01 pm, 05/30 Delivery scheduled

Time window: 06/05, 12:00 pm - 4:00 pm

1:17 pm, 05/30 *Customer Called to check Stat

4:49 pm, 05/29 Arrived at local NSD terminal

9:05 am, 05/28 Arrived at Terminal Location;

[redacted], NY

9:35 am, 05/27 Arrived at Terminal Location;

[redacted], NC

11:09 am, 05/26 Arrived at Terminal Location;

[redacted], GA

0:01 am, 05/23 Carrier Departed Pick-up Location with Shipment;

[redacted], GA

3:11 pm, 05/22 Order registeredDesired Settlement: Non Stop Delivery's service to date has been atrocious. The non factual information provided is unacceptable. we request an appropriate amount to be refunded to us for the cost they would normally charge to deliver this item from [redacted], GA to [redacted], NY.

Business

Response:

Vincent P[redacted] <[redacted]>

Jul 16 (8 days ago)

to me

Dear [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 6/25/2014.

NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], GA to its final destination.

NonstopDelivery has successful delivered the order to [redacted] on 6/4/2014.

NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.

We have reviewed the causes of the issues and have actively addressed them. The carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network.

At this time we consider complaint ID: [redacted] closed.

Please confirm that you received this response and let me know if you need anything else.

Thank you,

Vince P[redacted]

Logistics Manager

NonstopDelivery

###-###-#### (x[redacted])

###-###-#### (fax)

www.nonstopdelivery.com

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: Please provide a signed Proof Of Delivery by us on the date you have indicated - you can't do it because it does not exist - becuase your carrier diod not deliver the items - AGAIN- REFUND US FOR THE ENTIRE AMOUNT WE PAID FOR THE ITEMS. This has gone on long enough. Make itr right or we will be forced to consider legal action against NonStop Delivery. You may consider this matter closed, however we are far from doing so.Regards,[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:

We have been at this since June - once again, it's a non answer and no resolutionRegards,[redacted]

Business

Response:

[redacted]

Oct 31 (7 days ago)

to me, [redacted]

Hi [redacted],

I am writing in response to Revdex.com Complaint #[redacted]. As we explained in earlier correspondence, if [redacted] feels he is owed a refund of any kind, our contract with our customer specifically requires the request to go directly to them. NonstopDelivery, per our contract with our client The [redacted], does not issue refunds.

Please let me know if there is any more information that I can provide.

Best Regards,

Josh H[redacted]

Customer Care Manager

NonstopDelivery, Inc.

###-###-#### Ext. [redacted]

###-###-#### Fax

jh[redacted]

www.nonstopdelivery.com

[redacted] NOTICE [redacted]

Review: I have called NSD three days in a row (on 8/15/14, 8/18/14, and 8/19/14) to set up delivery for items I purchased in July. On Friday, 8/15/14, the operator said that the person who sets up the delivery was gone for the day so she would put a note in the computer to have him give me a call on Monday, 8/18/14. The end of the day was nearing and I know that the scheduling tech leaves at 5pm so I called back on Monday (at approximately 4pm). The next tech stated that he would call me back because he was on another call; I still didn't receive a call back. I called for a third time on 8/19/14, and the tech said AGAIN that the scheduling tech was on another call and if he didn't return my call, he would "personally" call me back. I didn't get a return phone call.

My items arrived at the local NSD terminal at 2:04pm on 8/15/14. As of 4:08am on 8/20/14, no one has called me to schedule an appointment for the delivery of my furniture. I wanted it for today, 8/20/14, because I am off of work. This is unacceptable customer service.Desired Settlement: I wished to be contacted by a supervisor/manager to have this resolved immediately. I wanted my items delivered to me on 8/20/14.

Business

Response:

Vincent P[redacted] <vp[redacted]@nonstopdelivery.com>

Sep 11

to me

Dear [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery.

NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], TX to its final destination.

Upon arrival to [redacted]s residence, the product was discovered to be damaged.

NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.

We have reviewed the causes of the issues and have actively addressed them. The carrier responsible for the delayed transit time and NonstopDelivery has taken formal disciplinary action against the parties Upon arrival to [redacted]s residence, the product was discovered to be damaged.NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.

We have reviewed the causes of the issues and have actively addressed them. The carrier responsible for the delayed transit time and NonstopDelivery has taken formal disciplinary action against the parties responsible.

Please confirm that you received this response and let me know if you need anything else.

Thank you,

Vince P[redacted]

Logistics Manager

NonstopDelivery

###-###-#### (x[redacted])

###-###-#### (fax)

vp[redacted]@nonstopdelivery.com

www.nonstopdelivery.com

[redacted]NOTICE[redacted]

This electronic message transmission contains information from NonstopDelivery Inc. which may be confidential or privileged. The information is intended for the use of the individual or entity whose electronic mail address is named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify us by telephone ###-###-#### or by electronic mail vp[redacted]@nonstopdelivery.com immediately. Thank you.

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Review: FIRST, the receipt of a complaint of this nature should already be a negative mark on this business.I was in the hospital when the [redacted] order arrived via [redacted] (follow up communications by Nonstop Delivery). The items were heavy and one of the movers was a smaller woman. They had no moving straps etc. Once in the house they set the boxes on the new wood floor and scooted them to the bedroom. My wife was exhausted from taking care of me and was anxious to get back to the hospital. They handed her the invoice and told her to sign it indicating the product was delivered in good condition. Who could possibly know this without having used the equipment or having time to examine it. Anyway, the equipment appears to be okay. They didn't tell us to check the house! After they were gone and I returned the next day, we began to see scratches on the floor and a bent porch light they purposely did not mention hitting. I called twice and was told Ken would call me. Of course Ken was not a communicator and instead hid behind his phone line. I called [redacted] who contacted the manufacturer who contacted the movers. A week later I got a call and was told they would "research" this problem Today I got a letter with the invoice, a copy of which was not left with us, They say we signed the delivery slip so they are not doing anything. We are not finished. In any event, this is not the path taken by a reputable vendor. I passed my thoughts to [redacted] and the manufacturer.Desired Settlement: I have submitted estimates and will be looking into other solutions.

Business

Response:

Dominique A[redacted] <[redacted]@nonstopdelivery.com>2:01 PM (2 hours ago)to me, [redacted], [redacted] Dear [redacted]:NonstopDelivery’s subcontracts the delivery of [redacted] goods and services in the [redacted] region to [redacted], and they delivered [redacted]’s items to his home on Oct. 16, 2014 at 9:30 a.m. The bed was fully assembled per the selected service level. [redacted] signed the delivery receipt upon delivery, without indicating any issue with the product or the surrounding areas of the home. NonstopDelivery was first contacted regarding the reported property damage claim a week after the delivery, Oct. 23, 2014. The NonstopDelivery Claims Department spoke with [redacted] on October 24, 2014 and requested further detail and an estimate for the repair. As a result of the investigation by the NonstopDelivery claims department in coordination with [redacted], we denied the claim due to the fact that the customer, [redacted], did not indicate that there was any damage to the home or product in the delivery comments section of the paperwork. As there is no evidence of fault on behalf of NonstopDelivery or [redacted], the claim was denied. [redacted] was notified via email on Nov. 3, 2014 of the denied claim.Please let me know if I may provide additional information.Thank you, Dominique A[redacted]Manager, Client ServicesNonstopDelivery, Inc.ph: ###-###-####fx: ###-###-#### [redacted]@nonstopdelivery.comwww.nonstopdelivery.com

Consumer

Response:

esponse to Revdex.com Complaint #[redacted]Inboxx Dominique A[redacted] <[redacted]@nonstopdelivery.com>Nov 25 (7 days ago)to me, [redacted], [redacted], laura Dear [redacted]:NonstopDelivery’s subcontracts the delivery of [redacted] goods and services in the [redacted] region to [redacted], and they delivered [redacted]’s items to his home on Oct. 16, 2014 at 9:30 a.m. The bed was fully assembled per the selected service level. [redacted] signed the delivery receipt upon delivery, without indicating any issue with the product or the surrounding areas of the home. NonstopDelivery was first contacted regarding the reported property damage claim a week after the delivery, Oct. 23, 2014. The NonstopDelivery Claims Department spoke with [redacted] on October 24, 2014 and requested further detail and an estimate for the repair. As a result of the investigation by the NonstopDelivery claims department in coordination with [redacted], we denied the claim due to the fact that the customer, [redacted], did not indicate that there was any damage to the home or product in the delivery comments section of the paperwork. As there is no evidence of fault on behalf of NonstopDelivery or [redacted], the claim was denied. [redacted] was notified via email on Nov. 3, 2014 of the denied claim.Please let me know if I may provide additional information.Thank you, Dominique A[redacted]Manager, Client ServicesNonstopDelivery, Inc.ph: ###-###-####fx: ###-###-#### [redacted]@nonstopdelivery.comwww.nonstopdelivery.com [redacted]NOTICE[redacted]This electronic message transmission contains information from NonstopDelivery Inc. which may be confidential or privileged. The information is intended for the use of the individual or entity whose electronic mail address is named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify us by telephone ###-###-#### or by electronic mail [redacted]@nonstopdelivery.com immediately. Thank you. Dominique A[redacted] <[redacted]@nonstopdelivery.com>6:00 PM (22 hours ago)to me, [redacted], [redacted], [redacted]

Review: On May 31, 2014, I ordered a [redacted] Grill online from [redacted]. I noticed the tracking information was updated on June 9th showing the ordered was registered. On June 11, 2014, the site reflected that the grill left the carrier pick up location from [redacted], GA. It was showing an ETA of June 18th. When I didn't hear from Non-Stop regarding the scheduling of delivery, I started calling customer service at [redacted]. No one could provide me any information on the grill. I then left voice messages and emails the week of June 16th. I didn't hear back until late June 19th saying there was a tracking issue and to expect another 4-6 days for the grill to arrive at their warehouse. Late afternoon on June 20th, I received a call from the resolution department of [redacted]. The rep told me she had to drill Non-Stop for further info on the grill and found out Non-Stop lost the grill. No one from Non-Stop had the courtesy to let me know a 190 pound grill got lost. I have to idea how long they knew this, however, I spent many hours on the phone trying to get an answer from Non-Stop with no response until the 19th. [redacted] gave me an ecard to purchase a grill at their local store and to rent a truck to get the grill home. It was a major inconvenience. Non-Stop used very poor business practices in this situation.Desired Settlement: I feel that the owner/CEO of this company deserves me and my husband an apology and to reprimand the parties involved who lost the grill. No one there want to take responsibility or accountability. Personally, I think this company should be marked a demerit on the Revdex.com site to forewarn other consumers. I refuse to order any large item online through [redacted] knowing they use Non-Stop delivery.

Business

Response:

Revdex.com Complaint ID: [redacted]

Inbox

x

[redacted] <[redacted]>

Jul 16 (8 days ago)

to me

Dear [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 6/30/2014.

NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], GA to its final destination.

Unfortunately these extensive delays were caused because the freight was lost in transit. NonstopDelivery has reported to [redacted] that the freight was lost.

NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.

We have reviewed the causes of the issues and have actively addressed them.

At this time we consider complaint ID: [redacted] closed.

Please confirm that you received this response and let me know if you need anything else.

Thank you,

Vince P[redacted]

Logistics Manager

NonstopDelivery

###-###-#### (x[redacted])

###-###-#### (fax)

www.nonstopdelivery.com

Consumer

Response:

Please inform Non-Stop Delivery that I have contacted the home office of [redacted] and informed them that I will no longer be ordering from their website due to the unsatisfactory service I received from Non-Stop Delivery. They will be losing a valued customer and will be taking our business elsewhere. I also suggested to [redacted] that they find another transportation company to ship their merchandise who are reliable. It is mind boggling that they lost a 200 pound box with a [redacted] Grill contained inside. They caused me a lot of stress and anxiety in trying to get a straight response on the status of the grill. I have a chronic illness and this situation worsened it.

Review: I have been trying to set up a delivery of my television and have had to call several times. The two women that work at the [redacted], TX location (at the phone number ###-###-#### and [redacted]) are very rude. I was trying to explain to them that my work schedule doesn't fit with an afternoon delivery and that I don’t have family or friends in Texas seeing that I recently moved here and don’t know anyone outside of work. All they kept saying was well we can’t help you we don’t make the delivery schedule and that I will need to reschedule. They then told me that they don’t deliver in the mornings but that doesn't make any sense. But every time they call with a time it’s always for a time when I am at work. One woman kept trying to over talk me not even caring or trying to hear anything that I was trying to say to her. I even offered to come to their warehouse and pick up my package (television) as long as they are willing to let me plug it in and make sure it’s working before I take it since they weren't willing to work with my schedule. She told me they don’t have time for me to pick up my item and inspect it for damage and if I wanted to pick up my package then I will need to take that chance that the item may be damaged but if I pick it up it will relieve them of any damage claims. After that idea was shot down by them they then went on and told me I should call the person I ordered my package from and tell them because they weren't going to bring it in the morning. There have been so many problems with this office particularly the two women that works at the above mentioned phone number. I had to call the company I purchased my package from and it got escalated up to their corporate office just to have them call NON STOP just for them to call me an hour ago and give me the time frame that I have been requesting for the past two weeks. I purchase a lot of heavy items online or that may need to be shipped and I have stated that if they are going to continue to use NON STOP Delivery then they will lose my business, it’s not the company it’s the people that is working in the warehouse and shipping department at this location that is horrible, I hope that you guys do something with these women at this location their names are Wendy and Tiffany,they should not be in customer service.Desired Settlement: take consideration that people work different shifts and that there should be more time frames provided. Also train the office staff on how to work in customer service.

Business

Response:

Dominique A[redacted] <[redacted]@nonstopdelivery.com>6:02 PM (22 hours ago)to [redacted], me, [redacted], [redacted] Good Evening, Can you please confirm this email was received and provide an update on the current status of this complaint? Thank you, From: Dominique A[redacted] Sent: Monday, November 24, 2014 10:24 AMTo: [redacted]@myRevdex.com.orgCc: [redacted] ([redacted]@amotionresponse.com); [redacted] ([redacted]@pockitship.com)Subject: Response to Revdex.com Complaint # [redacted] NonstopDelivery works with carefully selected delivery contractors across the country that are responsible for delivering goods and services for our clients. In this instance, our subcontractor, [redacted], worked with [redacted] to set up a delivery time, suggesting an afternoon delivery due to the geographic location of the customer and its normal routing schedule. Once the concern about scheduled times from [redacted] was elevated and reached NonstopDelivery, we contacted [redacted] to ensure a morning delivery; the delivery from [redacted] occurred November 14, 2014 at 10:20AM. NonstopDelivery is discussing the situation with the CEO of [redacted] to ensure customer service staff are properly trained to accommodate similar issues in the future. Thank you, Dominique A[redacted]Manager, Client ServicesNonstopDelivery, Inc.ph: ###-###-####fx: ###-###-#### [redacted]@nonstopdelivery.comwww.nonstopdelivery.com [redacted]NOTICE[redacted]This electronic message transmission contains information from NonstopDelivery Inc. which may be confidential or privileged. The information is intended for the use of the individual or entity whose electronic mail address is named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify us by telephone ###-###-#### or by electronic mail da[redacted]@nonstopdelivery.com immediately. Thank you. Click here to Reply, Reply to all, or Forward3.97 GB (13%) of 30 GB usedManage©2014 [redacted] - Terms of Service - Privacy Policy - Program PoliciesPowered by Last account activity: 1 hour agoDetails2 moreDominique A[redacted]Add to circlesShow details

Review: On May 1 I placed an order with [redacted] for some patio furniture. I

was told it would be delivered around May 15th that the shipping

company would contact me the day before the delivery that I would

be able to reschedule up to 7 days after. On May 14th the credit card

bill arrived from [redacted] my husband asked when it was supposed

to be delivered. I checked my tracking number saw that it was

scheduled for the next day between 2 & 6 pm. I called NSD to ask why

I hadn't been contacted [redacted] told me that they would call me 30

minutes before delivery. I asked him how I was suppose to even know they

were coming he said they would call me 30 minutes before. I have

never had a residential delivery that was not scheduled, this is the

first time I have ever heard of a delivery company just showing up. I

explained that we don't live there that there wouldn't be anyone

there to accept the shipment. He said he would call the terminal

someone would get back to me. While I was on the phone with him my

husband was attempting to find a neighbor that would be home to accept

the shipment for us. When one of our neighbors said they would be home I

called back (no one had called me back) & spoke to [redacted] & told

him a neighbor would be there & gave him her cell phone number. When

I got home from work Wednesday night there was a message from my

neighbor saying they never called & never showed.

The next morning I called [redacted] explained the situation to

them. [redacted] from [redacted] called NSD & then called me back. She

said they would deliver it when I wanted & that I had been upgraded

to Threshold Delivery. [redacted] from NSD called & even though

[redacted] had told me we were all set for the 24th she said they would

deliver on Monday the 20th. I explained to her that we could only accept

it between May 24th & 27th. She said she would call me back. She

called back & said they would deliver on the 24th between 3 & 7.

I called on the 23rd to confirm & was told they had tried to deliver

it on the 22nd, but that it was refused. 1. That was not our agreed upon

delivery date 2. No one called me 3. No one was there to refuse

delivery.

On the 24th I received a call at 12:30 from the driver asking if I was

going to be home all day. I told him no one would be there until 3:00

& he said that we would have to reschedule because there was no way

he was going to make it there. I told him that we were not going to

reschedule, that my scheduled time was 3 - 7 & someone needed to

deliver it then. He said he'd probably be able to make it, but if I

didn't hear back from him I should call him. I called him at about 5pm

to find out what his ETA was & he said he was just leaving

[redacted].

My husband was waiting at the house for him, but one of our neighbors

needed help picking up something he had bought so my husband ran out

& left another neighbor in charge of receiving the delivery. When

the driver came she asked him to put it in the back yard & he

laughed, dumping it on the sidewalk & taking off. I was told we were

receiving Threshold Delivery which would include our backyard. Our house

is in a fork so both our front & back yards are on a street. Even

basic delivery does not say delivering it to the sidewalk.

On Wednesday May 29th I received a voicemail from [redacted] saying they

were missing a box & if I had received an extra carton to call her

back. I didn't have anything extra, as a matter of fact I was missing a

piece, so I did not call her back. Then on Thursday May 30th I started

to received calls from [redacted] (claimed he was the owner) on my cell phone.

He called so often that I was literally unable to check my messages

without him beeping in. His messages were harassing, accusatory &

threatening. I called him back when I was able to (I was in work) &

left him a message stating that I had no idea what he was talking about.

He also left a message on my house phone about calling the cops that

both of my children heard (they were home with the sitter) & were

very frightened of. He then had the driver, an ex-cop he told me, drive

up to [redacted] & harass my neighbors.

I wish NSD had showed this kind of interest in me when they were suppose

to deliver my furniture. I saved 9 of the dozen or so messages he left

on my cell phone & would be happy to share them with you.Desired Settlement: I believe they owe me money for not providing the level of service promised. I was told I would receive Threshold Deivery which according to them is "delivery across your first doorway or threshold (e.g. garage, backyard, first room of the home)." No where does it mention sidewalk, which isn't even mentioned in their basic home delivery description. I sent the above letter to them on June 5th. A represnetative called me to get additional information. I told her the same story & have not heard back from her or anyone else in the company.

Business

Response:

NonstopDelivery was contracted to perform delivery to **. [redacted]. NSD recognizes that there were serious service issues with **. [redacted]’s order and sincerely apologizes for all inconveniences that were experienced. NSD has taken full disciplinary action against the local delivery terminal and we are currently in the process of firing them. Customer service is extremely import to NSD and **. [redacted] unfortunately did not receive this.

Regarding the compensation for delivery, **. [redacted] directly paid [redacted] for delivery of her product. NSD cannot issue credit on behalf of [redacted], as NonstopDelivery does not have any of **. [redacted]’s credit card information. Once again, NSD sincerely apologizes for all issues on this delivery.

Review: Order a TV. The TV arrived at their warehouse on Aug 28,2014. They gave me a date of delivery on Sep 6,2014 ,which I think is unacceptable. The company is aprox 15-20 miles from me. I know it was a Holiday

weekend. A week later for a delivery is unheard of. I really feel is the area I live in that they don't want to deliver my package in a timely manner. This I will not accept. I will go above and beyond to make sure this is not the issue. I am very upset with this company. Working for a delivery company in my past for over 13years this is not customer service friendly company. Tracking #[redacted]. I hope to hear from someone ASAP. I feel I deserve my delivery in a timely manner or a refund on my delivery.

Amos NicksDesired Settlement: A delivery sooner or a refund on my delivery charges for my merchandise sitting in a warehouse for over a week.

Business

Response:

Vincent P[redacted] <[redacted]@nonstopdelivery.com>

Sep 12

to me

Dear [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 9/12/2014.

NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays from our terminal in Roswell, GA to its final destination.

NonstopDelivery has successful delivered the order to [redacted] on 9/4/2014.

NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.

We have reviewed the causes of the issues and have actively addressed them. Formal disciplinary action has been taken against the parties responsible for the delay.

Please confirm that you received this response and let me know if you need anything else.

Thank you,

Vince P[redacted]

Logistics Manager

NonstopDelivery

###-###-#### (x[redacted])

###-###-#### (fax)

[redacted]@nonstopdelivery.com

www.nonstopdelivery.com

Review: Nonstopdelivery was hired by [redacted] for white glove delivery of a product I purchased online 5/24. Since then I have been trying to determine a delivery date and have received incorrect information and perceived lies at every turn. First the problem was at [redacted] (confirmed). NSD seems to have gained possession of the product (per their service rep) 6/5 at which time I was told to expect deliver 6/6 or 6/9. When no call was received I called back again and was then told that the package was going to their hub and once received they would verify quality of the product and then call for delivery. It was confirmed that the package was received in [redacted] Indiana hub 6/11. No phone calls yet. I tried their chat feature and again received no definitive answer but was promised they would get back to me. Never happened. I called yesterday and was told that now it is being shipped to [redacted] IL, and is expected to arrive there 6/18. Why it takes a week to travel 120ish miles no one has been able to answer. Then I was told again about the QC process but now it takes 24 hours and that I would receive a call after that to set up delivery. I asked to speak to a supervisor and was given the name [redacted] but was told he was at lunch and I would receive a call back. 24 hours later, no such call. Called again and asked to speak to him, now I am told he is out of the office and all other supervisors are in a meeting. Again same story with the package being delivered to [redacted] tomorrow but now I am told that they failed to get it on the original truck. One truck per week? Again, I am promised a return phone call. Called back and tried to use the company directory to search for the elusive [redacted] and low and behold, no such person works there. They all claim that there is no way they can expedite. Noone they can call in [redacted] or [redacted] and no way to speed up the product.Desired Settlement: It's up to [redacted] to make financial restitution but this company has got to get it together, stop stonewalling their customers and be upfront and honest with answers and solutions. Certainly seems as if they are lying at every turn especially when asked about a supervisor.

Business

Response:

See Attachment

[redacted] <[redacted]>

Jul 16 (7 days ago)

to me

Dear [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 6/23/2014.

NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], GA to its final destination.

Unfortunately due to the frustration caused by the delay in transit, [redacted] cancelled the delivery.

NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in the cancellation. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.

We have reviewed the causes of the issues and have actively addressed them. The carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network.

At this time we consider complaint ID: [redacted] closed.

Please confirm that you received this response and let me know if you need anything else.

Thank you,

Logistics Manager

NonstopDelivery

###-###-#### ([redacted])

###-###-#### (fax)

www.nonstopdelivery.com

Review: I was shipping 3 loveseats to a customer in florida using non stop deliveries white glove service. before they arrived at the customers house, while items were at their warehouse, they called me saying they damaged the loveseats and asked me what I wanted to do. Option 1) deliver the damaged goods to customer 2) bring the goods back to me or 3) file a damage claim and they will dispose of the product. I chose to file a claim since I cant send a customer damaged items and shipping them to me would involve additional costs to the trucking company and being in business I dont want anyone losing money on it, so I went with the option best for everyone. one I filed the claim I was told it can take upto 30 days to process (i have all this in writing from their reps in emails). after 30 days I called up and asked whats happening with the claim. they then responded by saying it can take upto 90 days to file the claim (one again I have it in writing). now as 90 days fast approaches, I got another email that it can take upto 150 days!! This is outragous! I am out a lot of money because I needed to rebuy stuff for customer to satisfy him and im getting messed around with so they dont wanna pay me back for their mistake. Not only am I out the cost of the merchandise, but also the money I paid them to ship it.Desired Settlement: I would like to receive the money back from the invoiced price of the merchandice in addition to the shipping price that I have paid and did not have completed due to a mistake by NonStop Delivery.

Business

Response:

Revdex.com complaint ID: [redacted]

Review: NSD was to deliver a door I purchased through [redacted]. The estimated delivery date was June 17, which was four weeks after I initially ordered and paid for the product. It is June 28 and NSD has failed to respond to email, phone calls regarding where the product is. [redacted] also tried to contact them numerous times for a status update and NSD is not responding to their calls/emails either. I have already been charged for the product and have tried dozens of times to contact this company in regards to where my shipment is with no answer.Desired Settlement: After waiting now 6 weeks for a product that has simply vanished with no explanation I feel I should receive a full refund for the shipping charge of nearly $400. I would also like the product to either be reordered and delivered express at their cost. An apology for the time, frustration and halt to construction is simply unacceptable.

Business

Response:

[redacted] <[redacted]>

Jul 16 (8 days ago)

to me

Dear **. [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 7/7/2014.

NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], AZ to its final destination in Hawaii.

NonstopDelivery has successful delivered the order to **. [redacted] on 7/8/2014.

NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.

We have reviewed the causes of the issues and have actively addressed them. NonstopDelivery experienced delays due to the transit time on the multiple barges used to complete the delivery.

At this time we consider complaint ID: [redacted] closed.

Please confirm that you received this response and let me know if you need anything else.

Thank you,

Logistics Manager

NonstopDelivery

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www.nonstopdelivery.com