NonstopDelivery, Inc.

We apologize for the delay in scheduling.  Our partner in this market did go out of business unexpectedly.  We have another service provider attempting to contact the customer to schedule delivery.  They left a message for the customer earlier today.  Please let me know if...

anything further is needed.Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partly exceptible. The damage was partly caused by poor wrapping but it was further damage by the guys dragging the furniture and saying it was too heavy for the to lift properly. Though I don't know how much damage was done by them they were absolutely aware of the problem as they told me the leg was broken off by them.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They did call me yesterday to apologize and did deliver on a Sunday evening.
Regards,
[redacted]

Our Claims team denied the claim because there was no proof that our team was at fault.  The POD was signed clear at the time of delivery. Please let me know if you need further info. PatNSD

We apologize for the delays in scheduling.  We are recovering this freight with another facility and have scheduled the delivery for 9/29.  Please let me know if you need any additional information.Thank you,[redacted]

We are working with the customers place of purchase to reorder another TV.  We apologize that there was damage to the TV.  The customer will need to contact his place of purchase as well to order another TV.

This order was located on 9/21 and scheduled for delivery with the customer for 9/28.  We sincerely apologize for the delay.  If you need further details, please let me know.
Thank you,
Dominique A[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
This is not true.  My door is still at it's last locaton and I spoke to someone who is working  on this today. It's been 1 lie after another with them.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[redacted],
Unfortunately, with the information provided by the customer, we are unable to reference [redacted]'s shipment information in our system.  I have emailed the customer directly to see if I can retrieve the necessary data to be able to look into the complaint...

and resolve the customer's reported service issues.  I will respond fully once I have that information or will let you know if I do not receive a response from the customer by tomorrow, April 22nd, 2015.
Thank you,

[To assist us in bringing this matter to a close, you must give us a reason why...

you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:--NSD had my correct name and address for two weeks but failed to contact me.  They somehow go an incorrect telephone number, but should have discovered that quickly and could have gotten the correct number either from [redacted] or by checking the telephone directory.--NSD promised delivery and had me wait at home, but did not follow through.  It was only after a second promised delivery time that they actually delivered.--At this point, my requested remedy is merely that you indicate in Revdex.com's database this company's lack of reasonable diligence in the performance of its tasks.
Regards,
[redacted]

Review: I scheduled delivery of my $2000 purchase for yesterday between 5p-9p, taking off time from my regularly scheduled activities. When I called during that time, inquiring about this, the company stated they had nothing scheduled for me. I then asked for delivery first thing this morning, only to get a call saying that they could only give me a time window between 10a-2p. Since I am taking extra time off for this unforeseen circumstance and need this product ASAP, I requested a more narrow time frame between 10-11a, which Karina refused. Previous employees I spoke to were courteous and apologetic, but Karina was extremely rude and uncooperative with no understanding of my situation.Desired Settlement: If a delivery cannot be made today and I have to take further time off, I would like compensation at the same rate as my hourly wage. If it's a 4 hour window I need to take off, that will equate to $115x4=$460. To take time off for 2 separate times has been extremely inconvenient, especially with my work schedule not being very flexible.

Business

Response:

Joshua H[redacted] <jh[redacted]@nonstopdelivery.com>

Oct 6 (10 days ago)

to me

Dear [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 10/06/2014.

NonstopDelivery sincerely apologizes for the delay of this delivery and we are currently looking to rectify the situation. Once we have additional information we shall notify you and the customer immediately.

Thank you,

Josh H[redacted]

Customer Care Manager

NonstopDelivery, Inc.

(703) 964-9500 Ext. 3027

(703) 964-9111 Fax

jh[redacted]@nonstopdelivery.com

www.nonstopdelivery.com

[redacted] NOTICE [redacted]

Business

Response:

Response to Revdex.com Complaint [redacted]

Inbox

Joshua H[redacted] <jh[redacted]@nonstopdelivery.com>

Oct 13 (10 days ago)

to me, [redacted]

Hi [redacted],

I am writing in response to Revdex.com Complaint #[redacted]. [redacted] was left messages to schedule his delivery each day for three consecutive days; he then requested the item be stored until 10/1. Our dispatcher communicated on the message that we could deliver on 10/1 between the hours of 5-9pm, but that he would need to call before 10/1 to confirm that he will be home during that time to receive his delivery. According to our records, [redacted] did not call to confirm. [redacted] called and spoke to the Customer Service team at 5:51pm on 10/1 expressing his need to have the order delivered that day, but the delivery trucks were already out performing other deliveries as we never heard back from him to confirm. Our dispatcher did contact him the following morning to schedule the delivery for that day and [redacted] expressed he needed it between 10-11am, which is not NSD’s policy; all deliveries are scheduled in four hour windows to account for unforeseen delivery and assembly. Finally, after confirming with [redacted], NonstopDelivery scheduled his delivery for 10/2 between 5-9pm; his items were delivered within this window as promised as according to our records he received and signed for his product on 10/2 at 7:40pm.

[redacted] requested to be compensated if his order was not delivered on 10/2; we were able to deliver in that timeframe so his request for a refund is not relevant.

Please let me know if there is any more information that I can provide.

Regards,

Josh H[redacted]

Customer Care Manager

NonstopDelivery, Inc.

###-###-#### Ext. 3027

###-###-#### Fax

jh[redacted]@nonstopdelivery.com

www.nonstopdelivery.com

[redacted] NOTICE [redacted]

This electronic message transmission contains information from NonstopDelivery Inc. which may be confidential or privileged. The information is intended for the use of the individual or entity whose electronic mail address is named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify the sender by telephone at ###-###-#### or by electronic mail jh[redacted]@nonstopdelivery.com immediately. Thank you.

Review: Ordered furniture set online through [redacted]. NSD was supposed to deliver furniture to my home by June 26th. They did not deliver the furniture to my home at all. Called the company on June 27th, the day before a party scheduled at my home where we needed furniture for our guests to sit on. Company informed me they could not deliver furniture until Monday June 30 th. They also told me the only way we were to get our furniture is if I could drive out that night to pick it up from their [redacted], pa warehouse. My husband drove out there and back and some man helped him load it into his SUV.Desired Settlement: Hire more people for your company, so that you can accommodate orders. Don't make the customers come and get their stuff when in writing you lie and give a date online.

Business

Response:

[redacted] <[redacted]>

Jul 16 (8 days ago)

to me

Dear **. [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 7/7/2014.

NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], GA to its final destination.

Due to customer frustration, **. [redacted] recovered his product from our local delivery terminal on 6/27/2014.

NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.

We have reviewed the causes of the issues and have actively addressed them. The carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network.

At this time we consider complaint ID: [redacted] closed.

Please confirm that you received this response and let me know if you need anything else.

Thank you,

Logistics Manager

NonstopDelivery

###-###-#### (x[redacted])

###-###-#### (fax)

www.nonstopdelivery.com

Wow, terrible service. I have never had an item literally sitting miles away from me for 3 days, waiting to come to my door. That's just ridiculous, but we all learn. I have never heard of this company, but, if I ever purchase something in the future and this is the delivery company they offer, I will definitely decline the purchase and/or shipping w/o a doubt. Interestingly, customer service isn't bad, and I'm always able to get a hold of someone. The issue is, " I'm sorry mam, its sitting on their trailer, it hasn't made it to the right terminal yet", is all they can offer me. Its not their fault. They can only offer the information they were given. I would have gladly paid for shipping via FedEx or anyone else had I looked at the ratings of this company. I'm quite surprised they are still in business?

Review: I placed an order with [redacted] on May 31st for a $patio setI was emailed an estimated delivery date range of june9th-16thOn June 21st I contacted [redacted] and they assured me that my set would be delivered the following week and that they were sending an email to NonStop DeliveryOn June 22nd, my tracking information on the internet said that my purchase would be delivered that day between 8am-4pmAt 5:pm, I contacted [redacted] once again to say that my delivery was not madeThey again said they would email companyOn June 23rd I looked once again at tracking infoIt now said it was "out for delivery." That evening I contacted [redacted] and explained that I still did not have my merchandiseThey said they were sorry and that they had no way of contacting the delivery company directlySo I searched online to find a phone number for NSDOn June 24, I called and spoke with someone who said that my delivery was not as important as signed deliveries and that it probably got pushed to the back of the ordersThey promised that mine would be priority the next dayOn June 25th, I called NSD and I was told that "the truck broke down today, you will receive your delivery tomorrow." I contacted [redacted] to report this information since they don't have any direct contact with each other[redacted] issued me a 10% credit to my account for the hassle and delayOn June 26, I again did not receive my shipmentI tried calling NSD multiple times, but the line was busy every timeOn June 27th, I contacted NSD in the morningI asked about my delivery and this time the female said that 'the drivers had reached their maximum hours on the road for the week' and that I would not receive my shipment until sometime next weekI asked if I could have the address where my merchandise is sitting so that I could physically drive myself to pick it up, but she said that was impossibleI asked to speak with a manager and she stated that he was currently assisting another customer, but that he would return my call immediatelyShe also gave me his extensionSince I did not get a call back from this manager, I have since left unreturned messages with himI contacted [redacted] to ask for a full refund and to stop delivery and they informed that I could not get a refund unless I return my merchandise to the storeI have no merchandise to return, because I NEVER received any merchandise.Desired Settlement: If they are unable to deliver merchandise, I want a full refund from [redacted]!
Business
Response:
See Attachment
From: Vincent P[redacted]
Sent: Wednesday, July 16, 4:PM
To: [redacted]
Subject: Revdex.com Complaint ID: [redacted]
Dear [redacted],
I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 6/30/
NonstopDelivery sincerely apologizes for the delay of this deliveryUnfortunately there were extensive delays on the order as it moved from [redacted], GA to its final destination
Unfortunately these extensive delays were experienced because the freight was lost in transitNonstopDelivery has reported to [redacted] that the freight was lost
NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experienceWe strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service
We have reviewed the causes of the issues and have actively addressed them
At this time we consider complaint ID: [redacted] closed
Please confirm that you received this response and let me know if you need anything else
Thank you,
Vince P[redacted]
Logistics Manager
NonstopDelivery
###-###-#### (x[redacted])
###-###-#### (fax)
[redacted]@nonstopdelivery.com
www.nonstopdelivery.com
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Since I never did receive the shipment from NonStop Delivery, [redacted] issued me a full refund plus an in store credit to use on a future purchase
Regards,

Review: Product did not arrive on established date Product was " re routed" and no time frame for delivery date established. Called their customer service multiple times and no one can tell me where it is or when it's going to be delivered. They do not answer emails. Customer service representatives are rude over the phone. Have had multiple answered to where product is and when it's going to arrive. Their website has never updated their delivery dateDesired Settlement: For item to be delivered as soon as possible.

Business

Response:

Revdex.com Complaint ID: [redacted]

Inbox

x

[redacted] <[redacted]>

Jul 16 (8 days ago)

to me

Dear **. [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 6/25/2014.

NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], GA to its final destination.

NonstopDelivery has successful delivered the order to Mr. Stewart on 6/18/2014.

NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.

We have reviewed the causes of the issues and have actively addressed them. The carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network.

At this time we consider complaint ID: [redacted] closed.

Please confirm that you received this response and let me know if you need anything else.

Thank you,

Logistics Manager

NonstopDelivery

###-###-#### (x[redacted])

###-###-#### (fax)

www.nonstopdelivery.com

Review: My wife and I, along with [redacted], have had to repeadely call and complain to this company on the whereabouts of our purchase. The customer service reps on the phone have been very unhelpful and we're just tired of having to get on this company's case to do its job properly.Desired Settlement: We want money off our order which we have already received from [redacted] and for this company to show some remorse to us for how badly they have mishandled this situation.

Business

Response:

[redacted] <[redacted]>

Jul 16 (7 days ago)

to me

Dear **. [redacted],

I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 6/23/2014

NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], GA to its final destination.

NonstopDelivery has successful delivered the order to **. [redacted] on 6/17/2014

NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.

We have reviewed the causes of the issues and have actively addressed them. The carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network.

At this time we consider complaint ID: [redacted] closed.

Please confirm that you received this response and let me know if you need anything else.

Thank you,

Logistics Manager

NonstopDelivery

###-###-#### ([redacted])

###-###-#### (fax)

www.nonstopdelivery.com

Review: I received a delivery from NSD on March 27, 2013. The delivery driver was seen striking my fence with his vehicle when leaving. The fence was broken in half. Peoiple tried to stop the driver and he sped away. I immediatly called NSD and was told to take photos and email them to a particular email address. I have yet to have anyone address this claim!

NSD has a driver that tries to sneak off after damaging property and yet, that doesn't seem to be much of a concern for them.Desired Settlement: I want someone to email me with how they plan on paying me to have my fence repaired and to know what they are doing about the driver.

Horrible service. I recieved item broken and then it took over 3wks for them to come back and pick the item up. Took me 45 min on the phone just to talk to someone.

Review: I have ordered 2 items at different times from [redacted] Inc. and they used Nonstopdelivery as the shipping and delivering service. Both times I was misinformed on delivery times from Nonstop delivery and waited numerous 4 hour windows for product to be received. They had claimed that they called but my phone did not receive any calls from them. I have waited on 5 occasions which totals 20 hrs. on delivery. I have paid a total of $450 on shipping and delivery cost and I feel that the services of this company is very unreliable and they lack trustworthiness.Desired Settlement: I am also considering seeking compensation for cost of shipping and cost of time wasted.

Business

Response:

See AttachmentReponse to Complaint [redacted]Inboxx Dominique A[redacted]Jan 8 (6 days ago)to me, [redacted], goshea Good Afternoon In reference to Revdex.com Complaint # [redacted], we have received and acknowledged the complaint and we are looking into a resolution right away. Thank you, Dominique A[redacted]Manager, Client ServicesNonstopDelivery, Inc.ph: ###-###-####fx: ###-###-#### da[redacted].comwww.nonstopdelivery.com

Business

Response:

See AttachmentResponse to Complaint [redacted]Inboxx Dominique A[redacted]Jan 14 (7 days ago)to me, [redacted], [redacted] Dear Ms. [redacted]:NonstopDelivery received notification from [redacted], Inc. of Mr. [redacted]’s delivery on December 8, 2014. His merchandise arrived in our warehouse delivery terminal on December 29, 2014 and we contacted him on that date to schedule the delivery. We originally scheduled a delivery to Mr. [redacted] for December 30, 2014, but were unfortunately unable to fulfill the delivery due to our delivery agent, [redacted] LLC, misrouting the freight. NonstopDelivery followed up with Mr. [redacted] to reschedule, and the delivery was completed on Friday, Jan. 9 at 11:18 a.m. Mr. [redacted] therefore received his desired settlement of “delivery of order”.Please let me know if there is any additional information I can provide.Thanks, Dominique A[redacted]Manager, Client ServicesNonstopDelivery, Inc.ph: ###-###-####fx: ###-###-#### da[redacted].comwww.nonstopdelivery.com

Review: I ordered a bath tub from [redacted] who alerted me once it shipped via Non Stop Delivery Service. It was to be delivered in 5-10 days, then it changed to delivery for Sept. 23rd, 12 days after shipment. Since then each day they update the delivery to be that day and I still have no answers to the real status of delivery and can get no answers from Non Stop delivery. They continue to tell me, via my 2-3 calls per day, they are working on getting it processed but I am at the point I think it has been damaged or it is just a joke of them not wanting to deliver. I just cant get any real answers from them on a real delivery.Desired Settlement: Deliver the items immediately or confirm that something has went wrong and they will get it resolved ASAP

Business

Response:

[redacted],