NonstopDelivery, Inc.

I ordered Kitchen Cabinets from H D[redacted] and it was shipped through NSD I have to tell you its the WORST delivery company out there . First they give me a tracking # so I was tracking it for about a week. come to find out it wasn't even my package it was somebody else tracking # WOW. So I call again and this time gave them my name and they found my info. lady I spoke too said you should receive your package on APRIL 6th .So on that day I checked on my package and its still says on transit? Come to find out when I called them one more time as well as H[redacted] they cant find my package that I ordered about a month ago. Please save the aggravation and do not use this company . Also I have no idea why the H[redacted] uses this company that going to hurt there business some day. its only a matter of time. I don't see NSD in business for to long. POOR SERVISE

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Joshua H[redacted] <jh[redacted]@nonstopdelivery.com>
Oct 6 (10 days ago)
to me 
Dear [redacted],
 
I am writing in reference to Revdex.com Complaint ID: [redacted] that was received by NonstopDelivery on 10/06/2014.
 
NonstopDelivery sincerely...

apologizes for the delay of this delivery and we are currently looking to rectify the situation. Once we have additional information we shall notify you and the customer immediately.
 
 
Thank you,
 
Josh H[redacted]
Customer Care Manager
NonstopDelivery, Inc.
(703) 964-9500 Ext. 3027
(703) 964-9111 Fax
jh[redacted]@nonstopdelivery.com  
www.nonstopdelivery.com
[redacted] NOTICE [redacted]

I apologize for the inconveinance that the customer experienced.  We have contacted our delivery terminal to get more details. Pat L[redacted]NSD

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
As noted in the original complaint, the service paid for, selected, and detailed on NSD's tracking website was "white glove", not "basic" as described in NSD's latest response. This service specifies "delivery to room of choice" NOT "closest dry area" which is part of the "basic" delivery description. It seems as if the logistics from NSD were wrong from the start if you're quoting "basic" installation when "white glove" was the paid for delivery type.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
C R

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted]I am rejecting this response because:
I worked with [redacted] mart on a refund due to the damages on the dresser and chest.  I was promised a refund of my delivery fee from NSD and will not settle for less than that.Regards,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]
I am rejecting this response because:  the delivery drivers in fact caused damage to my hardwood floors and evidence was provided to the merchant [redacted] Industries who contracted with NonStop delivery the very same day it occurred. The delivery confirmation sheet has nothing listed for property damage caused by negligent drivers the sheet only requires notating if the delivered product was in the proper condition or not and was duly noted as such. [redacted] was made aware of the damaged bookcases which they replaced plus the scratches to the floor on the same day for the first attempt as well as the second attempt.  I have email correspondence to [redacted] as evidence and proof of the communication. [redacted] then subsequently after finalizing the replacement of the bookcases that was improperly installed connected me to the contractor NonStop Delivery who hired [redacted] the company who made the two local deliveries.  I believe the NonStop should accept full responsibility for the property damage caused by the two deliveries. There were no mitigating procedures put in place after the first incident was reported and I had to insist the second install be done offsite to minimize further floor damage.  The carelessness of the first driver is partly why the bookcases had to be replaced by [redacted] in the first place installing the two sets incorrectly.  I've provided pictures, estimates, and a statement which cannot be refuted.  The fact that one of the estimates incorrectly used a boiler plate invoice referencing water is a deflection from the facts.  On yesterday I sent the business a counter offer of $625 the lowest estimate to resurface, refinish the scratches on the floor made on two separate occasions.  Attached is the email sent to the business last evening.  
Regards,[redacted]

The customer service is sharp, but the shipping and handling department is the worst. From receiving two broken toilets, no scheduled calls, to changing hours, to receiving attitude from the driver, do yourself a favor and order from another company or pick up an item from a local store. Waste of my time.

With regards to the service level upgrade, there are different requirements that our delivery partners can meet in this area.  The service level that one of our terminals is to provide for the retailer that this customer used to purchase their product is basic service which is a delivery to the closest dry place by the customer's home.  No stairs are included.  The other facility that this was transferred to is able to accommodate this with two men arriving in our delivery vehicle to complete the service.  While we understand that our contractual and service arrangements with a retailer are something communicated with the customer on a regular basis, we do have to take certain steps within our business processes when the needs of the customer differ from what we have set up with our client.  Unfortunately, in this circumstance, it did cause some delays while we made the necessary adjustments.
We have spoken with our Customer Service team on this order, and they admitted fault in not contacting the customer.  Even though they did not have an update while we were working on reconsigning the freight, they absolutely should have called back as promised.  We apologize for that inconvenience and are taking steps to ensure we have transparency with our customers when there will be delays such as what occurred with Mr. Riter's order.
Thank you,

Unfortunately, we did have some delivery team issues in this customer's market that caused a less than favorable experience.  We sincerely apologize for the customer's experience, and our Network Operations Manager has reached out to the customer to address her concerns.  The particular...

drivers that caused the service defects for this customer have since been terminated.  The delivery of the customer's treadmill was made on January 31st.  If we can be of further assistance, please let us know.Thank you,Dominique A[redacted]Sr. Manager, Client Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The tractor is scheduled to pickup on 10-13. PatNSD

We have already been in touch with the customer on this order. We are delivering the love seat on Friday May 6th.  The shipper is reshipping the sofa.
 
We hope to have this resolved quickly.
 
Pat [redacted]
Vice President, Customer Service
NSD

Vincent P[redacted] <[redacted]>
Jul 29 (7 days ago)
to me 
Dear [redacted],
 
I am writing in reference to Revdex.com Complaint ID:  [redacted] that was received by NonstopDelivery on7/22/2014.
 
NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], CA to its final destination.  
 
Unfortunately due to the extended transit time, [redacted] cancelled her order.
NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.  
 
We have reviewed the causes of the issues and have actively addressed them.  The delay in [redacted]’s order was caused by [redacted] loading the order onto a trailer tendered to California.  Instead of the freight traveling directly from Georgia to [redacted], VA, the freight was mistakenly shipped to California.
At this time we consider complaint ID: [redacted] closed.
 
Please confirm that you received this response and let me know if you need anything else.
Thank you,
 
Vince P[redacted]
Logistics Manager
NonstopDelivery
###-###-#### (x[redacted])
###-###-#### (fax) 
[redacted]
www.nonstopdelivery.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because although my order was eventually delivered, there was significant damage done to both items in the delivery. Another company, [redacted], wound up delivering the order. I was told that they were delivering the boxes in the condition that they received them. There was visible damage done to the outside of both packages that looks like it was done by some sort of machinery. Both dressers are broken. Both are visibly scratched in the front, the dresser has broken piece of wood that was supporting a drawer, so two drawers don't open properly, and the chest has a knob that was snapped off. A request was put in at [redacted] to ship replacement dressers, and they will probably have to be sent through Nonstop Delivery again. I certainly hope they take more care of my order the second time around. This is unacceptable.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have no idea who [redacted] is or what [redacted] has to do with anything, that is not a response to me.
Regards,
[redacted]

[redacted],Unfortunately, with the information provided by the customer, we are unable to reference [redacted]'s shipment information in our system.  I have emailed the customer directly to see if I can retrieve the necessary data to be able to look into the complaint and resolve the...

customer's reported service issues.  I will respond fully once I have that information or will let you know if I do not receive a response from the customer by tomorrow, April 22nd, 2015.Thank you,

I ordered my product through Nordictrack and apparently they use Nonstop Delivery as a third-party shipping company. I ordered my product on July 19, 2016 and as to yet have not received my product. I have called Nonstop Delivery and Nordictrack several times, only to get the run around. I even spoke to Pat Lynch the vice president of customer service for Nonstop Deliver on August 25, 2016, which he guaranteed me my product would be here by 8/29 or 8/30, which it is 8/31 today and my product has still not arrived. I have been told that the elliptical would be here August 16, August 24, and August 30. August 16 is almost a month from when I ordered it, and now it has been six weeks and I still have no idea when the product will be here. I have never in my life left a negative review but enough is enough. I would never recommend this company or Nordictrack to anyone. It has been a nightmare with horrible customer service, especially from the supervisors at Nonstop. I am the one who keeps having to call the company instead of them calling me to inform me of what is going on, except for Pat calling me on August 25 to ensure my delivery which was a lie and a delivery person who called August 26 who said he would be delivering on August 29 or 30, which has also been a lie. I have copied and pasted the order details so the chaos can be seen by everyone. I would absolutely never recommend this company and I wish Nordictrack would discontinue their use with them.
Date:August 30, 2016
Time:6:00 AM
Activity:Out for Delivery
Location:STATESBORO, GA
Date:August 26, 2016
Time:9:27 AM
Activity:Delivery Scheduled
Location:STATESBORO, GA
Date:August 26, 2016
Time:9:27 AM
Activity:Delivery Scheduled
Location:STATESBORO, GA
Date:August 26, 2016
Time:9:04 AM
!Unable to reach customer; Please email us at [email protected]
Location:STATESBORO, GA
Date:August 25, 2016
Time:4:01 PM
Activity:Customer Called to Check Stat
Location:STATESBORO, GA
Date:August 25, 2016
Time:3:40 PM
Activity:Customer Called to Check Stat
Location:STATESBORO, GA
Date:August 24, 2016
Time:7:56 PM
Activity:Customer Called to Check Stat
Location:STATESBORO, GA
Date:August 13, 2016
Time:6:22 PM
Activity:Delivery Scheduled
Location:STATESBORO, GA
Date:August 13, 2016
Time:6:22 PM
Activity:Delivery Scheduled
Location:STATESBORO, GA
Date:August 11, 2016
Time:4:46 PM
Activity:Arrived at local NSD terminal
Location:STATESBORO, GA
Date:August 10, 2016
Time:11:07 AM
Activity:Customer Called to Check Stat
Location:SAVANNAH, GA
Date:July 20, 2016
Time:3:20 PM
Activity:Departed Pick-up Location
Location:SAVANNAH, GA
Date:July 20, 2016
Time:9:11 AM
Activity:Departed Pick-up Location
Location:SAVANNAH, GA
Date:July 20, 2016
Time:9:01 AM
Activity:Departed Pick-up Location
Location:BEAUMONT, CA
Date:July 19, 2016
Time:8:06 AM
Activity:Departed Pick-up Location
Location:RANCHO CUCAMONGA, CA
Date:July 19, 2016
Time:6:11 AM
Activity:Order registered
Location:SAVANNAH, GA
Date:June 21, 2016
Time:8:26 AM
Activity:Departed Pick-up Location
Location:SAVANNAH, GA

Ms. [redacted],
I apologize for the inconvenience you are experiencing with your order.  I have my team looking into delivering your washer and dryer tomorrow if you are available.  I understand you are a nurse and you have to work.  My mother is nurse so I know it's a very...

hard job.  We are also speaking with our customer service team to make sure they are delivering top notch service.
I will follow up to make sure the order is delivered promptly.
Please let me know if I can assist your further.
 
Pat L[redacted]
Vice President, Customer Service
[redacted]
NSD

Vincent P[redacted] <vp[redacted]@nonstopdelivery.com>
Sep 11
to me 
Dear [redacted],
 
I am writing in reference to Revdex.com Complaint ID:  [redacted] that was received by NonstopDelivery.
 
NonstopDelivery sincerely apologizes for the...

delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], TX to its final destination.  
Upon arrival to [redacted]s residence, the product was discovered to be damaged.
NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.  
 
We have reviewed the causes of the issues and have actively addressed them. The carrier responsible for the delayed transit time and NonstopDelivery has taken formal disciplinary action against the parties Upon arrival to [redacted]s residence, the product was discovered to be damaged.NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.  
 
We have reviewed the causes of the issues and have actively addressed them. The carrier responsible for the delayed transit time and NonstopDelivery has taken formal disciplinary action against the parties responsible.
 
Please confirm that you received this response and let me know if you need anything else.
Thank you,
 
Vince P[redacted]
Logistics Manager
NonstopDelivery
###-###-#### (x[redacted])
###-###-#### (fax) 
vp[redacted]@nonstopdelivery.com
www.nonstopdelivery.com
 
[redacted]NOTICE[redacted]
This electronic message transmission contains information from NonstopDelivery Inc. which may be confidential or privileged. The information is intended for the use of the individual or entity whose electronic mail address is named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify us by telephone ###-###-#### or by electronic mail vp[redacted]@nonstopdelivery.com immediately.  Thank you.
 Click here to Reply or Forward
3.73 GB (12%) of 30 GB used
Manage
©2014 [redacted] - Terms of Service - Privacy Policy - Program Policies
Powered by 
Last account activity: 1 hour ago
Details
Vincent P[redacted]
Add to circles
Show details