NonstopDelivery, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Hello,No, I am not happy or accept the response from the freight company.  I have been so livid and had some medical appointments come up that I havent responded.The TV arrived 2 Saturday's ago.  I opened the TV out of the box and the TV's LCD screen was completely shattered.  I called the company that I ordered it with.  They started the replacement policy.  3 days after that, I received notification that TV is no longer available.Merry Christmas to me.  No, I dont accept their response.[redacted]Regards,
[redacted]

We reached out to [redacted] explaining to her the reason NSD asked her  to obtain an estimate. The customer failed to send us an estimate.  We denied the claim becuase of this. Pat Lynch

[redacted] <[redacted]>
Jul 16 (7 days ago)
to me 
Dear **. [redacted],
 
I am writing in reference to Revdex.com Complaint ID:  [redacted] that was received by NonstopDelivery on 6/23/2014
 
NonstopDelivery sincerely...

apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], GA to its final destination.  
 
NonstopDelivery has successful delivered the order to **. [redacted] on 6/17/2014
NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.  
 
We have reviewed the causes of the issues and have actively addressed them. The carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network.
 
At this time we consider complaint ID: [redacted] closed.
 
Please confirm that you received this response and let me know if you need anything else.
Thank you,
 
[redacted]
Logistics Manager
NonstopDelivery
###-###-#### ([redacted])
###-###-#### (fax) 
[redacted]
www.nonstopdelivery.com

UPDATE, order # [redacted]
Initially I gave this company a bad review but...

ultimately I can  say that I was remarkably impressed how my case was quickly resolved after my complaint on [redacted].com. I spoke with Devin of Nonstop Delivery who was awesome at resolving whatever I need.  He reassured me that he would make sure that someone would give me a call and deliver the next day. Needless to say regardless of how much I wanted to be upset about everything, I could not had a better ending experience with anyone else. The delivery drivers were awesome and on time.  They set the fridge up including the water dispenser.  I wish I can remember their names so that I can give them the total praise of following through.  Please give Devin and the truck drivers a raise because they saved the day and have changed my complete outlook on Nonstop Delivery.
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Comment from Dominique A. of NonStopDelivery 
Business Manager
1/26/2016  We truly apologize that your order was scheduled without confirmation from you or another party in… Read more
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good Afternoon,We sincerely apologize for any issues the customer experienced with our delivery team or our services.  Originally, the customer's tracking number, [redacted], was booked as a white glove service by the place of purchase, but did not include assembly, so our delivery team was not...

prepared to provide the additional services at the customer's request.  The product was left in the packaging where the receiving party instructed us to leave it on 10/2 until we could return to complete the assembly.  We do apologize for running late on this original scheduled delivery window, but due to the rain that hit the east coast recently, the delivery team was delayed and communicated with the customer on their change in anticipated arrival time.Upon rescheduling for the assembly on a new tracking number, [redacted], our delivery team arrived during the window of 11AM-1PM on 10/6.  At that time, our drivers were unable to locate the hardware for the order.  They assumed that since the rain had damaged the cardboard boxes, the hardware may have fallen out at some point or may have never been shipped.  Unfortunately, because of this, the freight was left again unassembled.  The drivers were fully prepared to complete the assembly that day and had no interest in leaving the job without finishing this task.  We are unable to provide any details as to how or why the hardware may have ended up in the customer's toilet as our delivery team did not use the customer's bathroom at any time.We had been working with the customer's place of purchase this week and last to establish next steps in resolving the issue for the customer.  We were able to confirm today that new hardware was sent to the customer, and that assembly was still requested by our company.  Our local dispatcher has contacted the customer and rescheduled the assembly for Friday, 10/16.If anything further is needed, please do not hesitate to contact us.Thank you,Dominique A[redacted]

I ordered a bed set for my sons. The order was placed on June 1, 2016. It took NSD until the 6th to pick it up at the location in Louisville, KY. The package was going to Connecticut. I called on June 10th to see where the package was. I expected the package to be in the state. It wasn't. The customer service representative said it traveled to Indiana then to Illinois where it was currently sitting. They mentioned that the package was not supposed to reach the "linehaul Terminal" in Connecticut until the 14th. I checked their website and it mentions that the package is still "in transit" and that it has arrived at the "linehaul Terminal" in "Windsor, CT" since June 6th. (obvious false information). I have to say that this is the worst delivery service that I know of. I have had heavier packages delivered from Florida to Connecticut in less time. I have shipped items form Connecticut to the U.K. and go through customs in less time. I have also had items shipped to me from Connecticut to Afghanistan in less time. The name "NonstopDelivery" doesn't suit this company. :(

[redacted]
Revdex.com Complaint [redacted]Inboxx Dominique A[redacted]Dec 8 (1 day ago)to me, aobitz, goshea, laura Good Afternoon [redacted], In reference to Revdex.com Complaint # [redacted] we have received and acknowledged the complaint and we are...

looking into a resolution right away.   Thank you, Dominique A[redacted]Manager, Client ServicesNonstopDelivery, Inc.ph: ###-###-####fx:  ###-###-#### [redacted]@nonstopdelivery.comwww.nonstopdelivery.com

We have settled the claim with the customer.  A check is getting sent out to him.
 
Pat L[redacted]
Vice President, Customer Service
NSD

Revdex.com Complaint ID: [redacted]
Inbox
x 
[redacted] <[redacted]>
Jul 16 (8 days ago)
to me 
Dear [redacted],
               
I am writing in reference to Revdex.com Complaint...

ID:  [redacted] that was received by NonstopDelivery on 6/30/2014.
 
NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], GA to its final destination.  
 
Unfortunately these extensive delays were caused because the freight was lost in transit.  NonstopDelivery has reported to [redacted] that the freight was lost.
NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.  
 
We have reviewed the causes of the issues and have actively addressed them.
 
At this time we consider complaint ID: [redacted] closed.
 
Please confirm that you received this response and let me know if you need anything else.
Thank you,
 
Vince P[redacted]
Logistics Manager
NonstopDelivery
###-###-#### (x[redacted])
###-###-#### (fax) 
[redacted]
www.nonstopdelivery.com

[redacted],
We apologize for the delay.  Josh H[redacted] is no longer with NonstopDelivery, and it appears that this notification may have been missed in his absence.  We have requested that [redacted] update our email address to [redacted][email protected]....

 We have now received Revdex.com Complaint #[redacted] and are researching.

[redacted]I do show that we did deliver your order last June.  However, [redacted] Furniture would have to handle any claim for compensation.Thanks,Pat L[redacted]Vice President, Customer ServiceNSD

Sharon,I apologize for the delay in shipping your order out of GA.  Your order has been picked up and it's on it's way to the destination terminal.  When the terminal receives your order they will contact you to schedule delivery.Please let mePat L[redacted]Vice President, Customer ServiceNSD

This order is being refunded by the retailer.  They are processing this on their end.  It may take a few days for them to go through their necessary procedures.  Please see below for the email we received from the place of purchase.  We consider this issue closed on NSD's end.


 Subject




Tracking [redacted]




 




 Discussion Thread




 Response Via Email 


07/16/2015 08:37 AM




Dear NSD,

Upon review of the customer's order, I am showing that a full return has been
processed on our end for the customer. At this time, we are simply waiting
for the return in [redacted].

Thank you.

[redacted] <[redacted]>
Jul 16 (8 days ago)
to me 
Dear **. [redacted],
               
I am writing in reference to Revdex.com Complaint ID:  [redacted] that was received by NonstopDelivery on...

6/30/2014.
 
NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], GA to its final destination.  
 
NonstopDelivery has successful delivered the order to **. [redacted] on 6/27/2014.
NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.  
 
We have reviewed the causes of the issues and have actively addressed them. The carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network.
 
At this time we consider complaint ID: [redacted] closed.
 
Please confirm that you received this response and let me know if you need anything else.
Thank you,
 
[redacted]
Logistics Manager
NonstopDelivery
###-###-#### (x[redacted])
###-###-#### (fax) 
[redacted]
www.nonstopdelivery.com

[redacted]
Jun 27 (13 days ago)
[redacted],
NonstopDelivery received the attached Revdex.com ID:  [redacted]) via USPS.  I have also attached a copy of the complaint.
 
In response to the attached complaint,...

NonstopDelivery sincerely apologizes to **. [redacted] for the delay on his shipment.  As **. [redacted] stated, our local delivery terminal in [redacted] failed to complete the delivery as scheduled multiple times.  The mower was finally delivered to **. [redacted] on 6/24. 
 
Due to the multiple service issues on this order, disciplinary action is being taken against the responsible parties.  The order should have delivered during the original scheduled delivery date.
 
Regarding the pay dispute of $1581.46, NonstopDelivery is not able to credit **. [redacted] for the cost of the mower because the product did deliver after this complaint was filed.  Once again, NonstopDelivery sincerely apologizes for the multiple delivery issues on NonstopDelivery behalf.
 
Please confirm that you received this response and let me know if you need anything else.
 
Thank you,
 
[redacted]
Logistics Manager 
NonstopDelivery ###-###-#### ([redacted])
###-###-#### (fax) 
[redacted]
www.nonstopdelivery.com
 
[redacted]NOTICE[redacted]

We apologize for the delay in delivering this order.  Originally there was damage to the order.  The shipper took longer than expected to ship out a replacement.  On May 5th the truck had mechanical issues.
 
The delivery is set for today (May...

6th). 
Pat L[redacted]
Vice President, Customer Services
NSD

We have been in close communication with the receiver of this product and attempted to deliver the replacement refrigerator to her today.  However, upon delivery today, there was concealed damage, and the order was refused.  This has been reported back to the customer's place of purchase...

for a new shipment to be placed as soon as possible.Also, in regards to the property damage, our Claims Department will be reaching out to the customer today to work through the process of fixing the customer's screen door.If we can be of any further assistance to the customer, we would be more than happy to work with them on this.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are looking into the issues that caused the delay.  We hope to have this resolved quickly and we apologize for the inconveinance this has caused the customer. PatNSD

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]
I am rejecting this response because:  the delivery drivers in fact caused damage to my hardwood floors and evidence was provided to the merchant [redacted] Industries who contracted with NonStop delivery the very same day it occurred. The delivery confirmation sheet has nothing listed for property damage caused by negligent drivers the sheet only requires notating if the delivered product was in the proper condition or not and was duly noted as such. [redacted] was made aware of the damaged bookcases which they replaced plus the scratches to the floor on the same day for the first attempt as well as the second attempt.  I have email correspondence to [redacted] as evidence and proof of the communication. [redacted] then subsequently after finalizing the replacement of the bookcases that was improperly installed connected me to the contractor NonStop Delivery who hired [redacted] the company who made the two local deliveries.  I believe the NonStop should accept full responsibility for the property damage caused by the two deliveries. There were no mitigating procedures put in place after the first incident was reported and I had to insist the second install be done offsite to minimize further floor damage.  The carelessness of the first driver is partly why the bookcases had to be replaced by [redacted] in the first place installing the two sets incorrectly.  I've provided pictures, estimates, and a statement which cannot be refuted.  The fact that one of the estimates incorrectly used a boiler plate invoice referencing water is a deflection from the facts.  On yesterday I sent the business a counter offer of $625 the lowest estimate to resurface, refinish the scratches on the floor made on two separate occasions.  Attached is the email sent to the business last evening.  Regards,[redacted]