NonstopDelivery, Inc.

I am a customer of Home Depot and ordered a portable generator online. The unit was scheduled for delivery to my residential address. I received the initial delivery date via email with a date range of 01/09/2020 to 01/16/2020. On Monday (01/06/2020) I received another email stating a delivery date of 01/20/2020.

But, then on 01/08/2020 I received a voice message from NSD for delivery 01/09/2020. The message clearly stated the delivery driver would call 30 minutes prior to delivery. I was at my residence on 01/09/2020 all day. No one called or sent a text or email. Around 10:30 am, I called NSD and spoke to a rep who said the package has already been delivered.

I advised that their rep called me and clearly stated the driver would call before arriving. This was a disappointment because it is a large package that I can not lift or carry. I was going to request that the delivery driver place the unit in the back of my house or in the garage (which is what most delivery companies will due). Everyone knows that people will still packages from a resident's home in broad daylight.

I am very disappointed in this service, because the package is on my front porch for anyone to claim. Here is the order tracking:

Carrier: NonStopDelivery
Tracking Number:
14127518

I would like a driver to come back and place the box in the back of my house or in the garage. It will be approximately two weeks before the unit will be installed. Thank you.

Terrible delivery service. They have a complete lack of respect for peoples homes and property. They were rude upon arrival to my home, they destroyed my carpet that I had rolled up and put aside and the boxes of my expensive dressers were utterly destroyed during transit, which in turn left my dresser to be completed destroyed. Just awful customer service and a complete lack of care in their jobs. Get a different job if you don't like moving furniture for a living. People pay good money for the items you are tossing around carelessly!

*** ***,
Upon further review, NSD has accepted the repair estimate of $as an act of good faith We have sent the customer acceptance of the property damage claim I have attached our email correspondence with the customer for reference Please let me know if you need any additional informationThank you,
Dominique A***

We apologize for the delay in this customer's shipmentUnfortunately, the customer's freight was consolidated with another order from the same vendor, so we did not locate it and check it in timely It is out for delivery to the customer this morning after confirming a scheduled appointment
with him yesterday Please contact us if you need further details.Thank you,Dominique A***SrManager, Client Services

See Attachment
From: Vincent P***
Sent: Wednesday, July 16, 4:PM
To: ***
Subject: Revdex.com Complaint ID: ***
Dear *** ***,
I am writing in reference to
Revdex.com Complaint ID: *** that was received by NonstopDelivery on 6/30/
NonstopDelivery sincerely apologizes for the delay of this deliveryUnfortunately there were extensive delays on the order as it moved from ***, GA to its final destination
Unfortunately these extensive delays were experienced because the freight was lost in transit NonstopDelivery has reported to *** *** that the freight was lost
NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experienceWe strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service
We have reviewed the causes of the issues and have actively addressed them
At this time we consider complaint ID: *** closed
Please confirm that you received this response and let me know if you need anything else
Thank you,
Vince P***
Logistics Manager
NonstopDelivery
###-###-#### (x***)
###-###-#### (fax)
***@nonstopdelivery.com
www.nonstopdelivery.com

*** ***,We apologize for the inconvenience you experienced with your order. Our local delivery terminal has notified us that your order has been lost. We have contacted your place of purchase to notify them of the loss. We suggest that you contact them as well.If you
decide to place another order pls contact us and we will do our best to get it to you as soon as possible.Again, I apologize for the issues you experienced with your order.Pat L***Vice President, Customer ServiceNosntopDelivery, Inc

I understand your frustration Unfortunately, the TV was lostWe have notified Puchasing PowerPat L***
NSD

Vincent P***
Jul (days ago)
to me
Dear *** ***,
I am writing in reference to Revdex.com Complaint ID: *** that was received by NonstopDelivery on 7/22/
NonstopDelivery sincerely apologizes
for the delay of this delivery and we are currently looking to rectify the situationOnce we have additional information we shall notify you and MsSheehy immediately
Thank you,
Vince P***
Logistics Manager
NonstopDelivery
###-###-#### (x***)
###-###-#### (fax)
***
www.nonstopdelivery.com
***NOTICE***

This order arrived at the local Chantilly facility today (06/13). The order is scheduled to deliver tomorrow (06/14). We understand that the customer is upset but the order within the transit compliance set by the retialer and it's not late.We will make sure the order is delivered
as scheduled and the customer can reach back out to us if there are further questions.PatNSD

Our local terminal had issues with their truck. The order is scheduled to deliver 1-4-17. PatNSD

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: Please provide a signed Proof Of Delivery by us on the date you have indicated - you can't do it because it does not exist - becuase your carrier diod not deliver the items - AGAIN- REFUND US FOR THE ENTIRE AMOUNT WE PAID FOR THE ITEMSThis has gone on long enoughMake itr right or we will be forced to consider legal action against NonStop DeliveryYou may consider this matter closed, however we are far from doing so.Regards,*** ***

We are reaching out to *** to confirm how much they have paid Ms***. Any refund will come directly from *** and not from NSD We have told the customer this in the past.Once we get the amount the account has paid the customer we will update Revdex.com. We will also update Revdex.com if ***
still owes the customer money

Unfortunately, we cannot find a record of this customer's order in our system If at all possible, please provide the customer's tracking information, so we can further research this matterThank you,

We are looking into this complaint and hope to have it resolved soon. Pat NSD

We are sorry that our scheduling requirements did not meet the customer's expectations Unfortunately, each time we had tried to schedule delivery, we were unable to confirm the delivery window with the customer prior to the route being loaded for delivery We were finally able to get
this scheduled with the customer on 12/for delivery on 12/ If anything else is needed, please feel free to contact us again.Thank you,Dominique A***SrManager, Client Services

Vincent P***
Jul (days ago)
to me
Dear *** ***,
I am writing in reference to Revdex.com Complaint ID: *** that was received by NonstopDelivery
on 7/22/
NonstopDelivery sincerely apologizes for the delay of this deliveryUnfortunately there were extensive delays on the order as it moved from ***, GA to its final destination
Unfortunately these extensive delays were experienced because the freight was lost in transit NonstopDelivery has reported to *** *** that the freight was lost
NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experienceWe strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service
We have reviewed the causes of the issues and have actively addressed them
At this time we consider complaint ID: *** closed
Please confirm that you received this response and let me know if you need anything else
Thank you,
Vince P***
Logistics Manager
NonstopDelivery
###-###-#### (x***)
###-###-#### (fax)
vp***@nonstopdelivery.com
www.nonstopdelivery.com

Unfortunately, any further follregarding replacement of any
damaged items will need to be addressed by the place of purchase as NSD cannot send replacement pieces without our client processing a replacement shipment We are very sorry for the service defects associated with this delivery and the inconvenience to the customer At this time however, NSD considers this matter closed as we cannot action any further resolutions for the customer.Thank you,Dominique A***

This is the most undependable service that I have ever dealt with Scheduled one appointment only for it to be cancelled hour later Scheduled 2nd appointment (1-5pm), which my husband sat around all day waiting on, for them to call at 501pm to say they would have to reschedule I cancelled my order They cost a customer business I went and bought my product somewhere else

Unfortunately, while our delivery team normally does not have many issues locating parking in the Brooklyn area, and our delivery team did drive for about minutes trying to locate appropriate parking, there was none available at the time of delivery The driver attempted to double park, but
a police officer had instructed them to move or they would receive a ticket For safety and legal reasons, the delivery team did have to leave the customer's location We were awaiting contact from the customer's place of purchase to authorize us to return to their location, but we had not received a response yet which is why we had been unable to reschedule However, in an effort to assist the customer, our Logistics Manager has called and rescheduled the delivery without going through the necessary procedures with the place of purchase for Friday between 11AM and 3PM Please let us know if we can be of further assistance.Thank you,Dominique A***SrManager, Client Services

We sincerely apologize for the inconveniences caused by our local delivery terminal We have been in touch with the customer and have confirmed that this delivered on 4/1/ If we can be of further assistance, please let us know.Thank you,Dominique A***Director, Client Solutions
& Implementation