NonstopDelivery, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are...

rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I was told that my product would be delivered by the end of the week last week. August 26th. But yes, the product was delivered at exactly 11:09 AM. HOWEVER, my wife stated she was given a 10 minute call ahead of time to meet the driver instead of their so-called 30 minute courtesy call. Bad experience all around from NSD. 
Regards,
[redacted]

See Attachment
[redacted] <[redacted]>
Jul 16 (7 days ago)
to me 
Dear [redacted],
 
I am writing in reference to Revdex.com Complaint ID:  [redacted] that was received by NonstopDelivery on...

6/23/2014.
 
NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], GA to its final destination.  
 
Unfortunately due to the frustration caused by the delay in transit, [redacted] cancelled the delivery.
NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in the cancellation. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.  
 
We have reviewed the causes of the issues and have actively addressed them. The carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network.
 
At this time we consider complaint ID: [redacted] closed.
 
Please confirm that you received this response and let me know if you need anything else.
Thank you,
 
[redacted]
Logistics Manager
NonstopDelivery
###-###-#### ([redacted])
###-###-#### (fax) 
[redacted]
www.nonstopdelivery.com

[redacted],
We apologize for the inconvenience you experienced with your order.  Our local delivery terminal has notified us that your order has been lost. 
We have contacted your place of purchase to notify them of the loss.  We suggest that you contact them...

as well.If you decide to place another order pls contact us and we will do our best to get it to you as soon as possible.
Again, I apologize for the issues you experienced with your order.
Pat L[redacted]
Vice President, Customer Service
NosntopDelivery, Inc.

See Attachment
Reponse to Complaint [redacted]Inboxx Dominique A[redacted]Jan 8 (6 days ago)to me, [redacted], goshea Good Afternoon In reference to Revdex.com Complaint # [redacted], we have received and acknowledged the complaint and we are looking into...

a resolution right away.   Thank you, Dominique A[redacted]Manager, Client ServicesNonstopDelivery, Inc.ph: ###-###-####fx:  ###-###-#### da[redacted].comwww.nonstopdelivery.com

#[redacted].Inboxx [redacted]Jan 27 (8 days ago)to me Thanks so much for updating this so quickly! From: [email protected] [mailto:[email protected]] Sent: Tuesday, January 27, 2015 1:01 PMTo: betterbusiness

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have scheduled for them to come to my home on Friday to finally assemble the bed. My husband and I plan to be there the entire time.  However, a member of the delivery team did use my bathroom as confirmed by my niece before I contacted anyone. How would the hardware end up in my toilets tank. For the company not to own what there delivery team had done, more than likely in retaliation  for me contacting their corporate office, is appalling. I have been waiting for more than a week for the service to be completed and my son has been sleeping on the floor since throwing out his prior bed in preparation for the delivery.  Who else would put(attempt to hide) the hardware needed to assemble the bed in the tank of the toilet. Come on be real. At this point I just want the bed assembled and my son not to be sleeping on the floor.  Thanks again Revdex.com. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
NO REFUND yet
Regards,
[redacted]









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[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
The business contacted me quite rapidly after the complaint.  They were able to locate my item.  And set up delivery for the next day.  Everything arrived this morning and was placed and set up.  Thank you to NSD for such a prompt response.  Please close this complaint.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I understand your frustration.  Unfortunately, the TV was lost.We have notified Puchasing Power.Pat L[redacted]NSD

This order is scheduled to deliver 09/23/2016.

We apologize for any confusion with this delivery.  The address in New York was the address provided to NSD for shipping purposes by the place of purchase.  We had to get approval from the retailer to change the delivery address.  The new tracking number is [redacted], and it is in...

transit to IL now with an estimated delivery to our local terminal in Hillside, IL on 9/17.  Once received, our local dispatcher will call the customer within 24-48 hours to schedule the delivery to the revised customer address.  We will follow this through to ensure the delivery is scheduled promptly after it arrives in IL.  Please let us know if you have any additional questions or need further information.Thank you,Dominique A[redacted]

This order was located on 9/21 and scheduled for delivery with the customer for 9/28.  We sincerely apologize for the delay.  If you need further details, please let me know.Thank you,Dominique A[redacted]

[To assist us in bringing this matter...

to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I contacted the business on several occassiions to check the status of the order and was constantly told that they were trying to find a route for delivery, after 10 days they discovered my freight was lost. That was a replacement order for a freight previously damaged by NSD. My order has since been replaced and NSD will now have a third opportunity to deliver my freight
Regards,
[redacted]

Unfortunately,  we lost this order in transit.  We will communicate with the customer.  We aplogize for the inconveinance this caused the customer. PatNSD

We show this order is delivered complete.  What is the customer missing? PatNSD[redacted]@nonstopdelivery.com

Dominique A[redacted] <[redacted]@nonstopdelivery.com>6:02 PM (22 hours ago)to [redacted], me, [redacted], [redacted] Good Evening, Can you please confirm this email was received and provide an update on the current status of this complaint? Thank you,  From: Dominique A[redacted] Sent: Monday, November 24, 2014 10:24 AMTo: [redacted]@myRevdex.com.orgCc: [redacted] ([redacted]); [redacted] ([redacted])Subject: Response to Revdex.com Complaint # [redacted] NonstopDelivery works with carefully selected delivery contractors across the country that are responsible for delivering goods and services for our clients. In this instance, our subcontractor, [redacted], worked with [redacted] to set up a delivery time, suggesting an afternoon delivery due to the geographic location of the customer and its normal routing schedule. Once the concern about scheduled times from [redacted] was elevated and reached NonstopDelivery, we contacted [redacted] to ensure a morning delivery; the delivery from [redacted] occurred November 14, 2014 at 10:20AM. NonstopDelivery is discussing the situation with the CEO of [redacted] to ensure customer service staff are properly trained to accommodate similar issues in the future. Thank you, Dominique A[redacted]Manager, Client ServicesNonstopDelivery, Inc.ph: ###-###-####fx:  ###-###-#### [redacted]@nonstopdelivery.comwww.nonstopdelivery.com  [redact...⇄ electronic message transmission contains information from NonstopDelivery Inc. which may be confidential or privileged. The information is intended for the use of the individual or entity whose electronic mail address is named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic transmission in error, please notify us by telephone ###-###-#### or by electronic mail [redacted]@nonstopdelivery.com immediately.  Thank you.  Click here to Reply, Reply to all, or Forward3.97 GB (13%) of 30 GB usedManage©2014 [redacted] - Terms of Service - Privacy Policy - Program PoliciesPowered by Last account activity: 1 hour agoDetails2 moreDominique A[redacted]Add to circlesShow details

Dominique A[redacted] <[redacted]@nonstopdelivery.com>2:01 PM (2 hours ago)to me, [redacted], [redacted] Dear [redacted]:NonstopDelivery’s subcontracts the delivery of [redacted] goods and services in the [redacted] region to [redacted], and they delivered [redacted]...

[redacted]’s items to his home on Oct. 16, 2014 at 9:30 a.m. The bed was fully assembled per the selected service level. [redacted] signed the delivery receipt upon delivery, without indicating any issue with the product or the surrounding areas of the home. NonstopDelivery was first contacted regarding the reported property damage claim a week after the delivery, Oct. 23, 2014.  The NonstopDelivery Claims Department spoke with [redacted] on October 24, 2014 and requested further detail and an estimate for the repair. As a result of the investigation by the NonstopDelivery claims department in coordination with [redacted], we denied the claim due to the fact that the customer, [redacted], did not indicate that there was any damage to the home or product in the delivery comments section of the paperwork. As there is no evidence of fault on behalf of NonstopDelivery or [redacted], the claim was denied.  [redacted] was notified via email on Nov. 3, 2014 of the denied claim.Please let me know if I may provide additional information.Thank you, Dominique A[redacted]Manager, Client ServicesNonstopDelivery, Inc.ph: ###-###-####fx:  ###-###-#### [redacted]@nonstopdelivery.comwww.nonstopdelivery.com

See Attachment
[redacted] <[redacted]>
Jul 16 (8 days ago)
to me 
Dear [redacted],
               
I am writing in reference to Revdex.com Complaint ID:  [redacted] that was...

received by NonstopDelivery on 6/25/2014.
 
NonstopDelivery sincerely apologizes for the delay of this delivery. Unfortunately there were extensive delays on the order as it moved from [redacted], GA to its final destination.  
 
NonstopDelivery has successful delivered the order to [redacted] on 6/3/2014.
NonstopDelivery would like to apologize for inconveniencing the customer with a delayed shipment as well as lack of communication that resulted in a poor delivery experience. We strive to achieve 100% customer satisfaction, and in this rare case, we provided less than satisfactory service.  
 
We have reviewed the causes of the issues and have actively addressed them. The carrier responsible for the delayed transit time has been removed from NonstopDelivery’s carrier network.
 
At this time we consider complaint ID: [redacted] closed.
 
Please confirm that you received this response and let me know if you need anything else.
Thank you,
 
[redacted]
Logistics Manager
NonstopDelivery
###-###-#### (x[redacted])
###-###-#### (fax) 
[redacted]
www.nonstopdelivery.com
 
[redacted]NOTICE[redacted]

We have received confirmation from the customer's place of purchase that she was refunded the delivery fee they charged to her plus some additional compensation for the difficulties she had.  This amount was $600.00.  Since NonstopDelivery never accepted any payment from the customer directly, we cannot provide any further refund outside of what was given to the customer by our client. Thank you,