Noom Inc

Dear *** ***, Thank you for letting us know about thisWe completely understand how frustrating it is to try to reach Customer Service and not be able to locate a phone number, particularly when your issue is related to financesUnfortunately, we do not offer phone support at
this time -- all support inquiries are handled via email at ***. We apologize that the refund policy was not made clearWe include a link to the policy in an email that goes out to customers after they sign up for a trial to try to make them more awareWe will look into including it in more places going forward We've issued a full refund to the card we have on fileWe appreciate you trying Noom and hope you have a wonderful week! Very best, The Noom Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will clarify and indicate that my money was refunded BY MY BANK because I placed a FRAUD hold on my account This necessitated me having to get new debit/credit cards I also now have to go through all of the fraud alert paperwork hassle that comes with that Next, with regard to "where I got the phone number" *** Noom Their phone number and address in NY comes up Call the number You will get an automated response that tells you to emai* *** for assistance That email is a fake.To disingenuously claim that it was a processing delay is insulting I contacted every support venue I had (e.ggoal specialist Rachel E, Group Facilitator Araxie) pursuant to your guidelines All I got was no response from them, a "ghost" phone number and email, and an unauthorized charge on my account.You should NOT be charging accounts unless you know for a fact they are outside of the trial period and have not cancelled I have also now spent almost hours of my past two work days trying to deal with this situation Your reviews on *** (which I was a fool to have not read prior to trying your scam of a product) speak for themselves I am not the first person you have done this to, and I won't be the last which is why I went to Revdex.com I sincerely hope your company is sanctioned for its fraudulent conduct So yes, I'm still unhappy Time and money I won't get back But largely I want your company held responsible for its actions.Regards, *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi *** ***, Thanks so much for taking the time to submit your Revdex.com reviewWe're really sorry to hear about the confusion regarding the start date of your trial and subscriptionThe trial is activated the moment a customer submits payment information, regardless of whether or not they end up taking
the necessary steps to activate the trial within their Noom Coach account (since the trial is activated the moment you submit payment, and we don’t have access to your personal device, we have no way of knowing whether or not customers take the necessary steps to activate the trial within their account)I’m sorry it wasn’t more clear that you would need to cancel your trial within two weeks of purchasing (regardless of whether or not you're using thetrial) to ensure you’re not charged and your subscription is canceledWe were unable to find record that you contacted our Support Team for help on thisIf you ever have questions regarding your Noom subscription, or need help with your account, please reach out to us at *** Someone from our Support Team has gotten in touch with you to discuss next stepsThank you, The Noom Team

Hi *** ***, Thank you for your responseWe deeply apologize that you felt as though the coach went silent when you requested a cancellationLooking at our records, it took the coach less than one business day to reply to your cancellation requestsUnfortunately we're unable to support quicker responses at this timeRe: "the coach did not pass on original complaints." - Rest assured that we have access to all customer complaints, and that assuring they are seen by our product teams is not dependent on the coachWe're so sorry you felt that your voice wasn't being heard and will try our best to make sure we don't make this same mistake going forward. Please know that integrity is important to us, and in no way do we intend to surprise-charge our customersMany customers that want to continue their Noom Program want to do so without interruption which is why we keep a subscription active unless we receive a request to cancelThat said, we are deeply sorry to hear that you and your group members were caught off guard by the recurring chargeWe went through your check out experience step-by-step to make sure you received the notification that you would be re-billed at the end of your week programWe've attached a screenshot of the auto-renew notification you received before beginning your subscription.We will be exploring ways we can be more explicit about subscriptions auto-renewing, and greatly appreciate your feedback and letting us know it wasn't clear. Very best,The Noom Team

Hey *** Thanks so much for letting us know about thisWe're so sorry that the charge caught you off guardIt looks like you had purchased a recurring week plan which is why you were charged again after the first weeksIt looks like one of our Support Agents issued a refund to your
account, you should've received confirmation around 11AM EST. Thanks for trying Noom! The Noom Team

I signed up for 14 day trial. After reviewing the web and app, I decided to cancel. Do you think there was a way to cancel!?!? No. The blue chat bubble and trying to correspond with the coach, and calling their number...….nothing worked. I reported them to BBB as a SCAM company. I also went to my bank and got a new card. They won't be able to charge me now. I recommend calling you credit card company or bank to make sure they can't charge you. Navy Federal Credit Union cancelled my card and issued me a new one. Hope this helps!

I signed up for a 14 day trial period and decided to cancel before that period ended. They went ahead and billed me $149 and said I had to cancel with my coach. I did that, but was billed for $149 again! So far they have billed me for $278. I was able to dispute an additional $149 with my credit card company and got that back. I want my $278 back. Please be responsible, Noom. This business practice is simple robbery!

NOOM IS A SCAM! Don't even LOOK at it. I never completed my transaction and even sent a questioning email, and SURPRISE! - found a $149.00 charge on my statement. They have made it impossible to communicate with them, so I am disputing it through my bank. SHAME ON THEM!

Noom is a scam. I did not even authorize nor finalize an order with this company and my account was charged $149.00. To this day, I have not ever received any product. These people should be ashamed. I cannot believe I fell for this. I have sent multiple emails and got one response telling me I would not be refunded as my 14 day trial was expired. I emailed back explaining that I never even received any products. I asked for them to cancel and send me a refund and have never heard a word back from them.

I signed up for the $1 trial. Then realized I really was not interested. I never loaded the app or took any further action. 14 days later, there was a charge for $129 on my credit card. I sent an email to 'support' to ask for a refund and was told that I had missed the date for cancelling. Because I never loaded or used the app, and did not receive any notification about the charge, the company should issue a refund. I consider their actions to be fraudulent. I have emailed the support person back and forth a few times. Still waiting to see if I can get resolution.

Unlike everyone here I actually love the product. I use it everyday and it keeps me motivated and accountable. I was however shocked that they automatically charged me the $159 for 8 month program without asking me.

By the way this is only day three for me. Does anyone know if there is a class action suit going on against this company? If so please provide the name of the law firm/attorney handling the case. If it is put into the reviews I'm sure several people will find it useful.

The phone number to Noom is (347)687-8522 it is a New York number and a waste of time because it is a answering machine that directs you to cancel through a coach and gives you this web address www.noom.com/contact:support. Their address is 229 W. 28th Street, floor 9 Ne York, NY 10001.

I signed up for the 14 days trial for $1 which stated I could cancel at any time before the trial period ended, but must cancel through a coach. I decided to cancel on the first day; only to find that 1. I could cancel through a coach but first I had to enroll in one of the programs at a cost. 2. Can only get a coach after the 14 day trial period ended. If you do not cancel before the trial ends they charge you for 2 months of the program adding up to over $100.00. What a racket! One star should be minus one

My Granddaughter signed up with Noom without my knowledge on my computer. I
saw the initial charge of $1.00 to my account. I have tried to contact Noom but there seems to be no way to contact them. I have followed the directions on their support page but nothing happens. I would like the charge refunded and my Granddaughters account with Noom canceled. The account would be under Mary Verbeke.

Hello, I signed up for the 14 day trial of Noom. However, I had a problem with my phone and couldn't down load the app. The website says the only way to cancel is through the downloaded app. Now a charge of $150 was taken from my bank account by Noom and I have never even tried the product. I really want to get a refund for the amount but I can't find a phone number or any way of contacting anyone at Noom. Please help!

I signed up for the 14 day trial and was charged $149.00 for something I didn't get to use. I was out of town and unable to find out how to cancel before trial end and its not easy to find. I can see why now because of all the complaints showing. none of the numbers I could find would work. when I clicked on links to cancel my card it takes you back to the same page on how to cancel by texting someone that takes forever to answer. I want a complete refund because I can not use a product that is very sneaky and hides things making it almost impossible to cancel in time. I'm still waiting to hear from the little bubble I finally found to get this canceled. Great job at the SCAM!

Good news, if you complain to Noom, they do actually respond and said they will refund my money within 2-3 working days. Will wait and see if they do :-)