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Noom Inc

EXERCISE & PHYSICAL FITNESS PROGRAMS

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Noom Inc Reviews (177)

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User Reviewer7259571

Dear [redacted],We're really sorry to hear you were caught off guard by the $99.00 charge. We do offer 14-day free trials and we state how much we will charge you at the end of the trial on the sign up page ([redacted]). We advertise the 14-day free...

trial by displaying the amount customers will be billed at the end of the trial if it isn't canceled before the 14 days is up. That is why your credit card information is required in order to sign up for the free trial. That said, if you request to cancel before the end of the free trial, we happily process the cancellation request. We deeply apologize this wasn't clear at the time of sign up.We have no record that you reached out to your Coach or our Support Team at any point formally requesting a refund or a cancellation. What we can see is that you asked what the charge was for, and your coach responded. If you did send our Support Team a cancellation, please let us know at [redacted] so we can investigate why we didn't receive your cancellation request.We have issued a refund to the card we have on file. Please allow 2-3 business days to see the credit in your bank statements.-The Noom Team


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User Reviewer8748792

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]


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User Reviewer5914629

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]


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User Reviewer7372668

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]


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User Reviewer8454891

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]


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User Reviewer7599522

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]


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User Reviewer7778059

Hi [redacted], We deeply apologize for the trouble you've been experiencing getting your subscription canceled. It looks like you've been in touch with a couple of our Support Agents -- one was in touch August [redacted] the other was in touch August [redacted]. As stated in their messages to you, we are unable...

to locate any subscriptions associated with the email address you provided to us. We're really, really sorry this process has dragged out for so long.Can you please send us any possible email addresses (other than the one you're using to reach out [[redacted]]) you may have used to purchase? You mentioned your daughter accidentally signed up on your behalf, could you ask her which email address she used to sign up? Rest assured we will issue a refund and cancel the subscription promptly once we locate it.Thanks in advance, The Noom Team


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User Reviewer6402018

Hi [redacted],Thanks so much for contacting us about this. I'm really sorry for the confusion here. It looks like your subscription was already canceled. You should've received an automatic cancellation confirmation from [redacted] but it sounds like you never received confirmation. When...

you get a chance, could you please check your email inbox to see whether or not you received the confirmation? We suggest checking your Spam folder as well. Please do let us know if you are able to confirm that you didn't receive the cancellation confirmation so we can solve this problem asap. Apologies that you felt left in the dark here! Looking forward to solving this asap. Very best,The Noom Team


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User Reviewer7082523

Dear [redacted], Thank you for making us aware of this. We deeply apologize for the inconvenience caused by the charge you recently incurred for a Noom program. After investigating, we discovered that two trials were purchased with your email address. When you received cancel confirmation from...

us, it was in regards to one of your subscriptions, the one associated with your Noom account with Coach M[redacted] and J[redacted], but the other remained active which is why it ran through the trial period and your card was charged.We’re really sorry to hear the charge caused you financial trouble. We’ve issued the refund in full and made sure the subscription was canceled. Thanks for giving us a try. We wish you a pleasant day!


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User Reviewer7618914

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have replied to the email sent to my personal email account as well. 
Sincerely,
[redacted]


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User Reviewer5900360

We are committed to resolving customer queries and complaints quickly and professionally. To this end, we provide self-service tools to our users for managing their accounts, and provide direct email support. This customer initially used our self-service support tools to cancel her...

subscription in May 2014. This action successfully cancelled the account according to our records. She states that she has been charged monthly since then, and has been in contact with us via email 3 times in total. In response to each email query we have requested certain required details (account information, order information, etc.), which she has not provided. We have received no response from her to any of our emails. Prior to this complaint, we had no alternate contact info for this customer. Now that we have a phone number, we have followed up with her by phone to resolve the issue directly.As a point of clarification, all Noom billing is done through secure, third-parties, such as [redacted]. Because of this, we are unable to access any information about customers' orders or accounts without the details given to them directly by the third-party biller.


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User Reviewer6681007

Dear [redacted], We're so sorry to hear that you never received a cancellation confirmation email from us. Please note that your subscription was canceled a few hours after you requested a cancellation on July [redacted], 2017. As one of our coaches mentioned to you earlier today, you will not incur...

any further charges from Noom unless you purchase a new subscription. Please know we're working hard to ensure cancellation confirmation emails are properly sent to all customers going forward. Thanks for trying Noom. The Noom Team


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User Reviewer7210476

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]


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User Reviewer7112971

Dear [redacted],Thanks so much for letting us know about this, we're so sorry for the trouble you experienced in receiving a refund.Please know that our Tier 1 Support Team is here to help all customers with their cancellation requests Monday-Sunday from 9AM to 5PM.  Integrity is important to...

us and we work hard to ensure that, if a customer requests a cancellation within their 14-day trial, that they get canceled before their charge date. If there is a delay in processing a cancellation that was requested within the 14-days, we always issue a full refund.  It looks like our Support Team issued a refund to the card we have on file this afternoon, so you should be all set.Have a wonderful rest of your week and thanks for trying us out!The Noom Team


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User Reviewer5865343

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Email received from Noom Inc:Thank you so much for reaching out again. I'm so sorry for the...

inconvenience. It turns out, I canceled your subscription AFTER the funds were already being processed to be deducted on the [redacted] of February (the end of your two week trial). I just refunded your purchase. Please allow 3-5 days to see the refund credited to your account.Again, I apologize for the inconvenience. Hope you have a great day!
Sincerely,
[redacted]


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User Catherine Eisch Beeman

If I could give 0 stars I would do so. I signed up for a free trial earlier this week. When I downloaded the app I was asked to log in with my email, but the app does not recognize my email. There is no phone number listed for support and neither of my emails has been responded to. I will be reporting this company to the New York Revdex.com and, if needed, will get my attorney involved if this is not resolved.


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User jkk

I cannot contact these people. I have tried to cancel my subscription too. they make it impossible. NEVER click on anything noom. very dangerous scam.


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User Bernadett

I have not accepted the terms and conditions, have no user and have been charged with an amount of $99, which I didn't even get sn invoice for or any information what it represents. I want my data deleted from the data base of this strange company and I want refund.


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User Heather D

My satisfaction rating is zero. I tried signing up for services and kept getting an error message. Two weeks later I am getting charges from the company, but have never received anything. Ie being signed up for a coach. Articles promised. Etc. Tried calling their corporate number listed on the web and all you get is a message sending you back to their website. I am disputing their charges with my bank. Appalling service.


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User Wanda L Akorede

They did not tell me it was subscription. They have no contact phone number. I do not have a compatible device for their program. I need to cancel and get a refund. Have notified pay pal.


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Noom Inc rating

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Category: EXERCISE & PHYSICAL FITNESS PROGRAMS

Address: 229 W 28th St Fl 9, New York, NY, 10001-5915

Website: https://www.noom.com/

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