Noom Inc

I have been charged £109 by noom even when they told me I haven't completed registration for the trial AND after clickig unsubscribe. No phone number, app didn't work, no real person in the facebook chat... no reply.. nothing. Horrible horrible experience Refund my £109 my email is [email protected]

I was on a 14 Day trial period. I was not notified in anyway if I wanted to continue and my Credit Card was charged! To date their Customer Service on the issue has been ABSOLUTELY HORRIBLE! They literally have been ignoring me. I put the charge on hold via PayPay. They sent a request for resolution 10day ago and still have had no response. Buyer beware of this Company they are the worst. If your product is so good than ask if a customer wants to continue DO NOT just charge a credit card...that is Fraud!

I was billed without consent. When I saw the charge, I got on the Noom app for the first time and could not get it to load (so I could cancel) for the longest time. When I used the chat feature to discuss refund, responses were automated rather than answering my questions. Would not recommend.

Horrible service. Charged $149 even after cancelling trial. What a rip-off

Noom Bad company RIP OFF LIARS STOLE 159.00 I did not sign up for auto!
Trial only ! I will not pay for BS company that just lies and isn’t up front! Sorry way make money!
Turned in to BBB AND STATE ATTORNEY GENERAL!
Time consumers STOPPED LET COMPANYS RIP US OFF ! Fact is if you did not stain up for AUTO AND A COMPANY SHOULD NOTIFY YOU BEFORE JUST DRAINING YOUR ACCOUNT! Bull

absolute crap - just another victim

Mike from Madison, WI

I tried to give them zero starts I couldn't. They don't deserve the one star

you people are thieves. You accept a question as an request to become a member. You need to refund the monies of the people you have taken monies from. I for one will make sure to put your name on the news as people who are thieves with false information. this is no joke for 129.00. Are you serious even when they cancel the subscription. You do not even deserve a star. You don't have even a service that actually answers a call. If you are business person then you should practice business with ethics. This is why the internet is not a wood place to purchase anything or trust anyone. You not only ruining it for yourself but for everyone to do business in social media.

I have tried to cancel this order because I am in no way going to pay $149.00 for this product and I hope going this way will cancel this order for this product and I am not even at the end of my 14 days free trial but I am not going to take the chance for this company to get money out of my bank account I have talked with my bank and have changed information so that there will be no way that this can be done because there is no phone number to contact to cancel cannot cancel by web site or e-mail and I hope that someone shuts this company down so that they can not do this to people and I have also contacted my pay-pal account to let them know about this company. And I plan on telling people that I know not to fall for this company because they will try anything to get money and I have not even got any information or product from this company for my 14 days trial when proves to me that this company is a SCAM!

I have had a plethora of difficulties with this app. It never loaded properly and I have had a difficult time finding a way to cancel the subscription. I was shocked at the $149 dollar fee after the 14 day trial. I was never able to use the product and I am frustrated by the lack of customer support when trying to cancel the service. Please reimburse me and do not bill me without my consent.
Thank you

I was at my bank today and informed of an amount of 159.00 dollars taken from my account by this company. I never even heard of this group prior to today. I never signed up for this. And there is no way to speak to anybody at this company. I have filed fraud charges within my banking institution. It states I must get the app and download it in order to speak to a specialist team member. Yeah like that's going to happen! I want this resolved. A company that does not allow you to speak to a representative shouts scam!

This avenue might be a way to get Noom's support team to respond. I tried the 14 day trial program and it was not for me. I had signed up for the diet and exercise plan and understood that was a separate charge. However - I never received the plan and my credit card was charged. Originally I wanted the plan - but after not receiving any responses I really just want my money back at this time. I am sure it will not be designed for me in mind.

Noom, Inc: This company deceptively charged my PayPal acct for a 6 month subscription I never agreed to, as I see is the case with many. I have filed a dispute with PayPal and sent a demand for a full refund every way I see possible to Noom. There appears to be no way to contact a person directly by phone. FYI-the company states once a subscription is cancelled you will not be billed for the NEXT billing cycle, however you can continue to use your benefits until the end of your paid term, whether authorized or not. I've never heard of a company being so deceptive, with so many complaints, yet still running strong. Beware.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Don't offer a free trial if you aren't properly equipped to implement the system it requires to manage. Regards, *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Jennifer Koockogey

Hi ***, Thank you for letting us know about thisWe have informed our Support Team of the problem and they are on it, you should've received an email from them in the last hourWe are so sorry to hear the group and coaching aspects of the program were lackingYou definitely shouldn't have
been deemed inactive, we're so sorry to hear that this was the caseA full refund will be issued to your account to help make up for the trouble. Thank you for the useful feedback. Very best,The Noom Team

Hi ***, Thank you so much for sending a screenshot of the Noom transaction you need reversedThe screenshot is helpful, but the information provided there doesn't help us locate the chargeOne of our Support Agents has contacted you via email to help locate the charge and issue a refundPlease look out for an email from ***! Once this is resolved, please let the Revdex.com know so we can close this outThanks so much for your help and patience throughout this process! The Noom Team

Hi *** Thank you for your messageWe're really sorry to see that the in-app messages you sent to your coach went unansweredThere is a bug we're working to solve at the moment, we're hoping there is far less confusion once it is fixedPlease know our Support Team is always around to
answer customer requests and help cancel subscriptions Monday - Sunday 9AM to 1AMWe see you reached out to them this afternoon and it looks like your inquiry has been responded to, so you should be all set.As our Support Agent mentioned, you haven't incurred any charges since the initial went through 6/**/You will not be charged again in the future unless you purchase another Noom program. Thanks for Noomin' with us and have a great rest of the week! The Noom Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI remain concerned that the business operates such practices and have been in contact with at least a dozen other customers who similarly a) are not told this is a subscription-based product and b) cannot cancelThis is a deceptive business practiceWhile I am glad that I will be getting a refund and my issue is resolved, I worry about all the other unsuspecting customers out there being taken advantage of
Sincerely,
*** ***

Hi *** ***Thanks for taking the time to file your complaint to the Revdex.comWe're sorry to hear about the confusion around these charges made to your accountPlease note that you had signed up for a 4-month recurring subscription, which is why you were charged again four months after the initial
charge. We have no record of an attempt to reach out to our Support or Coaching team to cancel before today, which further explains the charge.Can you please let us know where you've attempted to reach out before today to cancel? We want to make sure we're receiving all cancellation requests. We have issued a full refund to your account for the latest charge. Thanks for trying Noom.-The Noom Team

Dear *** ***,We're so sorry to hear you're feeling scammed and want to do everything we can to turn your experience around for the betterWe have a dedicated Customer Support team here at Noom that monitors all refund and cancellation requests at *** (the email address we
give in the payment confirmation email) Monday - Sunday, between the hours of 9AM and 1AM ESTWe were unable to locate an email to us from your email address (***)Please note, we also have various FAQ pages in addition to our Support Team where customers can find instructions on how to cancel (***) We deeply apologize for the confusion and that cancelling wasn't intuitiveWe've issued a full refund to the card we have on fileWe appreciate you trying Noom and hope you have a wonderful week! Very best, The Noom Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Noom issued a full refund of to my *** account on 8/*/
Sincerely,
***
***