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Noom Inc

EXERCISE & PHYSICAL FITNESS PROGRAMS

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Noom Inc Reviews (177)

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User Alice Schlauder time Sep 25, 2018

This site will not allow me access to my account. So it is impossible to cancel this subscrption which I have not been able to use. The phone number can't get me to any representive to help me. Any suggestions as to what to do, please.


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User Phoenix256

I joined Noom on to try it out. I was advised that the plan would be EUR 20 a month which I was happy to and able to deal with if I liked the program. The day after my 14 day trial period ended they took EUR119 from my PayPal account. As I didn't have enough in my bank accou the payment bounced but my PayPal account is now in negative and I owe them that money. I have tried to contact them but they are ignoring me. Here is the email address I have
[email protected] I am sharing this so everyone who has an issue can try to get some sort of an answer. I have lodged a complaint with PayPal and hopefully they can assist me. Hope everyone can get a resolution to their refund problem.


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User Andie115

I signed up for a 14 day free trial. Today was the 14th day...we had a death in the family and I completely forgot to cancel before but thought I still could today since it’s still technically the 14th day...woke up this morning to see they changed my account $129 at 5:00 this morning! I should still have been able to cancel today. I have tried contacting them all morning with no response. I want my money refunded to my account. I haven’t even logged in to the app for 10 days because of our family emergency. Someone please needs to contact me and fix this.


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User tygermoth

I have had the free trial for one day and realised its not for me as the app freezes every time I open it.

Guess what, you need to be in the app to cancel. I cannot for love nor money find a contact email or number to get hold of anyone.

If your refund/cancellation process is as quibble free as you say there should be a easy method of contact outside of the App.


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User Priya Tony

Today is my last day of free trial subsciption I applied cancellation but didnt get my money back please refund ASAP without intimation how you deduct so much amount without our knowledge need reply asap


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User Kimberly Charter

If I could give you a zero I would. I have not been on Noom in the past few days because it sucks. I needed this paycheck inorder to pay my bills and I see that you have deducted $149 drom my account. Thats total bulls[redacted]. I want my money back. The program sucks and there was no confirmation saying that I will be charged $149. What the hell is $149 for anyway. This app is trash. GIVE ME MY MONEY BACK!


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User Ishani

Hi,

I signed up for the free trail after seeing an ad on Instagram, they asked for some account details and according to Indian payment norms a two-factor authentication is necessary for any online transaction. I entered the details thinking that they will need authetication before actually charging me. However, on 12th July ( today ) an amount of 7,102.11 INR was deducted from my account without any intimation. This is a large amount and I'd like a full refund processed ASAP. I've tried contacting my coach, emailed them and have been trying to contact support.
Please treat this as SUPER URGENT.

Regards,
Ishani


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User Mnhebner

Haven't used Noom in months, and subscription wasn't made clear or present when I signed up, so I was just charged $99. I feel stolen from, and support is no help! They obviously don't care about customers, and are only out for money. So disappointed and stressed from losing almost a hundred dollars. Dont fall for this scam.


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User Fatimah Abba Mukaddas

Dear Coach,
this is to let you know that I have not been able to start my programme as I unfortunately fractured my ankle and will be I a cast for the next eight weeks.
I will like to cancel and restart in future.
thanks a lot for your understanding. I hope that this will also stop my registration.
with best regards.
Fatimah.


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User Giselle Moser Mermejo

I've see that I'm one of many persons that feel stolen by Noom. I had used the application Just for 1 week and It didnt work for me, so I want a refund. There's no option for cancel the subscription, and you don't ask for a confirmation before charge us that amount of money!. Of course, this is a cheating, I have never accept to pay that amount of money, is you are really a honest company, you should have to change this kind of cheating. I can imagine, how much money you took like this, and that's not fair. So, I hope a refund will be done for me.


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User Marina Khismatullina

Dear Noom Team,

My name is Marina Khismatullina and just now an amount of 79.00 euros was just withdrawn from my account ([email protected]). I am writing to you about the possibility about refunding this money.

When I was paying for the trial week, there was absolutely no word about subscription for the plan! I issued my aggreement only to pay for the trial week, not for the whole subscription. Apparently, I am not the only one with this problem.

I tried a trial two weeks, it didn't really work for me. All the food measurements are in cups or ounces so it's not convenient for a person living in Europe. So I deleted the app from my phone and checked the Apple Store for the subscriptions. The subscription was not there but directly with Paypal.

Right now I am charged for the product that I don't want to use. I contacted support but have not heard anything. I will be very grateful if I can have this money back!

I am right now a student so this 79 euros means a lot to me. Please, understand the situation.

I am very much looking forward to your reply!
Thank you in advance.
Marina Khismatullina


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User Fatimah Abba Mukaddas

Dear noom team,
I had subscribed to this programme, for some days now but yet to receive any guide from you, what should I expect? 
this is the first email I am receiving from you today and it did not state what is required of me.
kindly get back.
many thanks and regards.
Fatimah.


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User dt90

Same problem as everyone else, which means they KNOW their business practice is predatory and they are doing it on purpose. I woke up to a charge this morning (Sunday), without warning, for a continued subscription even though I haven't used the service in weeks. And of course customer support is not available on the weekends. They could easily send out a reminder email 1 week before the charge so people can make an informed decision about their continued use of the app, but they don't. They want customers to forget and take our money anyway. I submitted a help request for cancelation and refund. Will see how they goes...


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User Ashley M

Noom, This satisfaction does not refect the app but the fact that I was given no notification that my account was being charged for $120. I was not told my trial was over and that the payment was to take place. When I called a support number all I was given was a voice recording. I am looking to cancel by subscription and recieve I refund. If not I will contact the Revdex.com. This is very frustrating.


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User Paola Lili

I've see that I'm one of many persons that feel stolen by Noom. I've never use the application, so I want a refund. I'm not familiar with the application. There's no option for cancel the subscription, and you don't ask for a confirmation before charge us that amount of money!. Of course, this is a cheating, I have never accept to pay that amount of money, is you are really a honest company, you should have to change this kind of cheating. I can imagine, how much money you took like this, and that's not fair. So, I hope a refund will be done for me.


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User DHDRUYFF

Like others, I was charged with no notice, no "blue bubble" tried going through app to [email protected] and got a server error. I WANT MY $$ back ASAP. Customer experience is among the worst I've ever seen.


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User Trishr815

Signed up for a 6 month membership and was only active on the app for about a month of it. I was unaware that it would auto renew itself after 6 months. 3 days ago got a notification from PayPal that I paid Noom an additional $149 (never received any kind of receipt or notification from Noom) so I cancelled which only keeps it from charging me again in another 6 months. I emailed support for a refund and have not heard anything back from them.


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User Reviewer9471198

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]


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User Serenau

Started well but when I got pregnant the coach said they could no longer work with me and that my subscription would be repaid to me. That was March and I am still waiting in May! Unable to find any way of contacting Noom and my coach just says it’s nothing to do with her. Sooo frustrating.


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User Abigham01

Trying to cancel my subscription before the deadline and shockingly the blue conversation bubble and the Consierage options are no where to be found. In my search to find an actual customer service number ... again shocker no actual customer service number. What a scam !


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Noom Inc rating

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Category: EXERCISE & PHYSICAL FITNESS PROGRAMS

Address: 229 W 28th St Fl 9, New York, NY, 10001-5915

Website: https://www.noom.com/

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