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Noom Inc

EXERCISE & PHYSICAL FITNESS PROGRAMS

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Noom Inc Reviews (201)

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User Fatimah Abba Mukaddas

Dear Coach, this is to let you know that I have not been able to start my programme as I unfortunately fractured my ankle and will be I a cast for the next eight weeks. I will like to cancel and restart in future. thanks a lot for your understanding. I hope that this will also stop my registration. with best regards. Fatimah.

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User Giselle Moser Mermejo

I've see that I'm one of many persons that feel stolen by Noom. I had used the application Just for 1 week and It didnt work for me, so I want a refund. There's no option for cancel the subscription, and you don't ask for a confirmation before charge us that amount of money!. Of course, this is a cheating, I have never accept to pay that amount of money, is you are really a honest company, you should have to change this kind of cheating. I can imagine, how much money you took like this, and that's not fair. So, I hope a refund will be done for me.

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User Marina Khismatullina

Dear Noom Team, My name is Marina Khismatullina and just now an amount of 79.00 euros was just withdrawn from my account ([email protected]). I am writing to you about the possibility about refunding this money. When I was paying for the trial week, there was absolutely no word about subscription for the plan! I issued my aggreement only to pay for the trial week, not for the whole subscription. Apparently, I am not the only one with this problem. I tried a trial two weeks, it didn't really work for me. All the food measurements are in cups or ounces so it's not convenient for a person living in Europe. So I deleted the app from my phone and checked the Apple Store for the subscriptions. The subscription was not there but directly with Paypal. Right now I am charged for the product that I don't want to use. I contacted support but have not heard anything. I will be very grateful if I can have this money back! I am right now a student so this 79 euros means a lot to me. Please, understand the situation. I am very much looking forward to your reply! Thank you in advance. Marina Khismatullina

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User Fatimah Abba Mukaddas

Dear noom team, I had subscribed to this programme, for some days now but yet to receive any guide from you, what should I expect?  this is the first email I am receiving from you today and it did not state what is required of me. kindly get back. many thanks and regards. Fatimah.

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User dt90

Same problem as everyone else, which means they KNOW their business practice is predatory and they are doing it on purpose. I woke up to a charge this morning (Sunday), without warning, for a continued subscription even though I haven't used the service in weeks. And of course customer support is not available on the weekends. They could easily send out a reminder email 1 week before the charge so people can make an informed decision about their continued use of the app, but they don't. They want customers to forget and take our money anyway. I submitted a help request for cancelation and refund. Will see how they goes...

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User Ashley M

Noom, This satisfaction does not refect the app but the fact that I was given no notification that my account was being charged for $120. I was not told my trial was over and that the payment was to take place. When I called a support number all I was given was a voice recording. I am looking to cancel by subscription and recieve I refund. If not I will contact the Revdex.com. This is very frustrating.

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User Paola Lili

I've see that I'm one of many persons that feel stolen by Noom. I've never use the application, so I want a refund. I'm not familiar with the application. There's no option for cancel the subscription, and you don't ask for a confirmation before charge us that amount of money!. Of course, this is a cheating, I have never accept to pay that amount of money, is you are really a honest company, you should have to change this kind of cheating. I can imagine, how much money you took like this, and that's not fair. So, I hope a refund will be done for me.

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User DHDRUYFF

Like others, I was charged with no notice, no "blue bubble" tried going through app to [email protected] and got a server error. I WANT MY $$ back ASAP. Customer experience is among the worst I've ever seen.

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User Trishr815

Signed up for a 6 month membership and was only active on the app for about a month of it. I was unaware that it would auto renew itself after 6 months. 3 days ago got a notification from PayPal that I paid Noom an additional $149 (never received any kind of receipt or notification from Noom) so I cancelled which only keeps it from charging me again in another 6 months. I emailed support for a refund and have not heard anything back from them.

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User Reviewer9471198

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

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User Serenau

Started well but when I got pregnant the coach said they could no longer work with me and that my subscription would be repaid to me. That was March and I am still waiting in May! Unable to find any way of contacting Noom and my coach just says it’s nothing to do with her. Sooo frustrating.

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User Abigham01

Trying to cancel my subscription before the deadline and shockingly the blue conversation bubble and the Consierage options are no where to be found. In my search to find an actual customer service number ... again shocker no actual customer service number. What a scam !

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User Reviewer8765752

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

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User Reviewer8491721

Dear [redacted],First and foremost, we are deeply sorry that your support inquiries were handled so poorly. They were not dealt with the amount of care they should havebeen, and for that we sincerely apologize.Our Support Team is receiving rather unexpected high ticket volume at this time and, as a... result, support responses are becoming delayed.On behalf of Noom, this is not the support experience we strive to deliver, and we will do our best to make sure this doesn't occur in the future.We have contacted you directly with a special offer, if you wish to accept we will keep your subscription active, otherwise we will cancel your subscription asap. You were not charged at any time between signing up for the service and now.   Thank you, The Noom Team

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User Reviewer8232490

Dear [redacted], Thank you for notifying us of this. We've reviewed your correspondence with our Support Team and confirmed a refund was issued to your account on June [redacted], 2017. Is  there anything else we can help you with? Let us know. Very best, The Noom Team

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User Reviewer7671236

The first time we ever received an email from this customer was late March regarding issues she was experiencing signing in to the app. We have no record that this customer attempted to cancel her subscription, either through Support or through the coach she was assigned. The first email we got... referencing needing to cancel was received today, after she was charged. We have since issued a refund in full and have notified the customer.

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User Reviewer8547242

Hi [redacted], We're so sorry to hear about the trouble you experienced getting your subscription canceled. Your first request to cancel your subscription was submitted yesterday around midnight Eastern Time, and our Support Team was in touch with you the same day to help get this resolved. As... they mentioned, we are unable to locate a second charge made to the card we have on file for your account. The only charge we are able to locate is the initial charge that went through in June of this year. If you're sure you were charged a second time by Noom, it is possible you have two active subscriptions. Please respond to our Support Team's email at your earliest convenience, they will be happy to help issue a refund if you no longer wish to continue using your Noom subscription! We apologize it wasn't clear that your subscription would renew. Looking forward to getting this worked out! Very best,The Noom Team

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User Reviewer8031243

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

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User Reviewer7064438

Dear [redacted], Thank you for letting us know about this. We're so sorry for the trouble you experienced trying to locate our contact information.Integrity is important to us and we work hard to ensure that if a customer requests to cancel within their 14-day trial, that they get canceled... before their  charge date. Unfortunately, processing delays can cause an issue and sometimes users are charged even though they canceled before the end of their  trial. Please know that we always issue a full refund if there is a delay in processing a cancellation that was made before the end of a trial.  It looks like one of our Support Agents contacted you July [redacted] to let you know that you have been refunded in full. I apologize for the poor experience here.  Thanks for trying Noom and have a great rest of your week.  Very best, The Noom Team

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User Reviewer8140729

Dear [redacted], Thank you for submitting your complaint. We're really sorry to hear that you had such a difficult time cancelling your subscription. It looks like you contacted us over the weekend which is why you experienced a response delay. Please note that our Support Team is... available Monday through Friday, 9AM to 5PM. We see that one of our Support Agents has already been in touch -- it looks like she issued a refund and canceled the subscription, so you should be all set! Thanks so much for trying Noom and have a great rest of your week! The Noom Team

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Category: EXERCISE & PHYSICAL FITNESS PROGRAMS

Address: 229 W 28th St Fl 9, New York, NY, 10001-5915

Phone:

(347) 687-8522
3476878522

Website: https://www.noom.com/

49 people are currently seeking Noom Inc contact information.

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