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Noom Inc Reviews (2263)

Hi ***, My name is ***, I'm the Support Manager here at Noom. First and foremost, I am deeply sorry that your cancellation inquiries were handled so poorlyIt looks like your coach forgot to submit your cancellation request when you initially asked which is why you were charged
a couple of days agoWe're so sorry for the inconvenience here :(Your coach ended up submitting your request to cancel on April ***, and we responded a few hours laterYour subscription is canceled and your account is refunded in full.Please let me know if there's anything else I can do. Thanks! ***

Dear ***, Thank you for letting us know about the trouble hereWe're so sorry to hear that you had to change your credit card information for fear of being chargedIt looks like you signed up for the 14-day trial experience on May *** which means you would've been charged May ***We went
ahead and canceled your subscription so you will not incur any chargesWe apologize it was difficult to reach our Support TeamIf you ever Noom with us in the future, please know you can contact Support at ***. Thanks and have a great weekend

Hi ***, My name is ***, I'm the Support Manager at Noom.First and foremost, I am so sorry to hear about the poor support experienceOn behalf of the company, this is not how Noom wants to treat you or any of our customersThe delay in response was a major blunder on our part, and I will
see to it that you are never left hanging in the future. You have been refunded in fullPlease look out for a confirmation email from me.I truly wish to help mend your connection with Noom and look forward to the opportunity to provide a stellar support experience in the near future!

+1

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There is no attempt to address the fact that the coach was MIA, and did not pass on original complaints Additionally, the pretense that I merely did not realize the app was subscription based is insultingAll those in my group did not either, and this is a predatory business practiceIt is intentional, and insulting to pretend otherwise.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi *** ***, Thank you for letting us know about thisIntegrity is important to us and we work hard to ensure that if a customer requests to cancel within their 14-day trial, they get canceled before their charge dateUnfortunately, processing delays can cause an issue and sometimes
users are charged if they request a cancellation hours within the end of their trialPlease know that we always issue a full refund if a delay in processing a trial cancellation is the reason for the charge. It looks like one of our Support Agents responded to your July *** request and let you know that you have been refunded in fullI apologize for the poor experience here. Thanks for trying Noom and have a great rest of your week. Very best,The Noom Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Dear *** ***,Thank you for submitting your complaintWe're really sorry to hear that you had such a difficult time cancelling your subscriptionPlease note that our Support Team is available Monday through Friday, 9AM to 5PM to help with cancellations and issue refunds.We see that you have been
issued a refund and your subscription has been canceled, you should be all set! Thanks so much for trying Noom and have a great rest of your week! The Noom Team

Hi ***, We're so sorry to hear you were caught off guard by your subscription auto-renewingUnfortunately, we were unable to locate any request to cancel from your email address which is why your subscription auto-renewedPlease note this auto-renewal was not intended to surprise youMany
customers that want to continue their Noom Program want to do so without interruption which is why we keep it active unless we receive a request to cancel The charge processed on 9/*/has been refundedYour subscription has been canceled and you will not incur any further charges from Noom unless you purchase a new subscription.Thank you for trying Noom and have a great rest of your week!The Noom Team

Hi there, Thanks so much for letting us know about thisWe're so sorry for the trouble you experienced in receiving a refundIt looks like our Support Team issued a refund this afternoon, so you should be all set. Have a wonderful rest of your week and thanks for trying us out! The
Noom Team

When I signed up for the two week trial I didn’t think that Noom wasn’t going to work for me. I’ve tried every diet plan on this earth (a few worked but I could never keep the weight off) so I read up on Noom and I put in the two weeks, weighing in and logging all my foods.
The first couple days, of course, I lost the most, as is with most diet plans. But, when I explained my issues to the representative she could never really help. Mostly generic scripted replies. So I decided to not used the Noom app and I deleted it from my phone (not realizing the proper steps to cancel) before the two week trial period. Then today I see my credit card was charged. That very minute I told my support person to cancel my subscription immediately. Numerous memos to get a response for help.
I’m trying to speak with a person on the phone but cannot get an answer.
The biggest complaint that I have is with the support staff. They offered boxed answers to very simple needs. They advertise that knowledgeable people were on staff so I asked them to look at the foods I logged and advise me of where I could improve. They showed me a pie chart and offered an “encouragement statement “.
Save your money. Don’t expect to receive personal one on one conversations with a support staff. They can’t give you direct answers to your personal needs. Very generic.
I would give Noom “0” stars.

+3

I am in the same situation... I am tired of being told to contact support! This is a rip off in my opinion. We need to be called to see if you had time to even use the stupid program. I did not even look at it and and was charged 99 then told, go to support. Give me a phone number and a real voice. I work to hard to be ripped off.

+3

I can help all of you. [email protected]

Hi *** ***,Thank you for letting us know about thisWe're so sorry to hear that you had such a negative experience with the Noom program :(We looked into your account to better understand what went wrong hereIt seems you were matched with a coach a little after two days from the day you
signed up for Noom, not fourteen (you signed up the night of May ***, you were assigned the afternoon of the ***)Please know that all Noom customers have the option to cancel their trial or subscription at any timeWe really appreciate your detailed feedback regarding the coaching experienceI've notified our Coaching Team of the issues you raised around coach quality and responsivenessLastly, we're so sorry the cancellation process was so difficult and will be sure to avoid the same thing from happening to any one in the future! A full refund has been issued to your account. Thanks for trying Noom and have a great rest of your week! -The Noom Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I never downloaded any app or ever logged on. I don't even know how to log on. I never received any emails saying I subscribed or telling me how to log on to the account yet you charged me 99.00 and now apparently refuse to answer my emails. I have never had such awful customer service. EVER! I gave 1 star because it wouldn't allow me to give zero.

+3

I have looked everywhere to cancel my subscription with noom. I was charged on my card and I do not want to do this after I just had surgery. The end of my free trial was January 12 and I deleted the app. I can't download it again to cancel it. I was charged and my visa said to contact you first to make sure you take the charge of $138.35 for Noom Plan ID -3T3ST2 subscription.

+3

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. NOOM, Incissued me a full refundThank you for your help!
Sincerely,
***
***

I to have been a victim of the $149.00 charge when all I wanted was to try the service for $1.00 as a trial, I requested a full refund and my req. fell of def. ears. They claim they could not refund my money. No my credit care company is hounding me for payment, I explained the unauthorized charge and they claim they cannot reverse the charges.I have to contact Noom, what a crock im pist they cannot just take my money... The commercials are still running on TV, I think I'm going to (9 OnYourSide) and suggest you all do to... This is organized theft...

+7

I can help. Contact me right away. [email protected]

I completely agree and am doing something about it. Contact me at [email protected]. I hope to hear from you. Best wishes. Geri

same thing is happening to me- trying to cancel-

Dear ***, We are so sorry for the confusion hereYou signed up for three subscriptions with the same credit card which is why you were charged multiple timesSometimes customers like to buy subscriptions for their family/friends which is why we keep the option to purchase more than one
subscription availableWe promise we will do our best to make it more apparent that payment has been processed, as it seems it was unclear at the time you purchasedAgain, we're deeply sorry for the poor experience here:(It looks like our Support Team contacted you yesterday and resolved the issueCan you please confirm with the Revdex.com that your issue has been resolved? If there is anything else we can do, please let us know.Our Support Team operates via email at this time, and unfortunately we are not able to support a phone lineIt looks like you experienced a response delay because you wrote in over the weekendPlease note for the future that our Support Team is unable to provide Support over our various social media channels. We deeply apologize for this mess! We hope everything has been resolved and look forward to helping in any way we can if notHave a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Noom isn't loaded on my phone and I haven't received an e-mail - I want to cancel my membership. Please let me know what I need to do or who to call. I need help.

+4
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Description: EXERCISE & PHYSICAL FITNESS PROGRAMS

Address: 229 W 28th St Fl 9, New York, New York, United States, 10001-5915

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