Noom Inc Reviews (2259)
I cancelled my subscription some time last year. Today I see that they have charged my bank account with over $100.00. I have been trying all day to get in touch with someone at the company to discuss this issue as I don't use there services and don't want my money taken out of my account. I have been sent to several sites to find someone to help resolve this issue. I even was given a phone number that no longer works. It is HELL trying to contact Saeju Jeong. I am still trying to cancel my subscription. I guess they will be RIPPING ME OFF. Stay away from these people.
There is no way to get ahold of anyone over the phone so you're on your own. DO NOT sign up for any free trial with this company.
So sorry that you did not have the best experience with Noom, Jeff! We would love to know what went wrong here. Do you mind reaching out to us with your Noom account email at [email protected] regarding this? Thanks!
I inadvertently signed up for a trial and then immediately canceled it through my PayPal account and have just received a notice saying I will be charged unless I cancel on a date that precedes the date I was sent the email nonetheless I’ve sent five emails requesting cancellation as I don’t have access to their stupid app no one responds I’m going to escalate to the Better Business Bureau soon!
It is extremely frustrating
At first it would not let renew for 12 months using my email account because it says someone else was using it
Then I signed up with another email account, filled out the online info, then tried to log in, then it tells me my email address does not exist!
I am having a poor experience with your system. Is there an actual person I can talk to on this?
If I cannot get a live person I dont want to deal with NOOM ever again and will call my bank to block charges.
I AM TRYING TO IMPROVE MY LIFE AND HEALTH AND YOU ARE WASTING MY TIME AND MONEY!
Charlene, we are so sorry for any frustration you have had! Our Support Team would love to make this right for you. May you reach out to us at [email protected] so we can help right away?
So sorry that you did not have the best experience with Noom, Lynda! We would love to know what went wrong here. Do you mind reaching out to us with your Noom account email at [email protected] regarding this? Thanks!
I tried to contact noom but I could not get hold of somebody to talk to. This appears to be a scam.
Anybody with the same experience?
So sorry that you did not have the best experience with Noom! We would love to know what went wrong here. Do you mind reaching out to us with your Noom account email at [email protected] regarding this? Thanks!
I got a charge on my master card of 129.00 plan47p9928005952981 ny I did not order any thing and have not received any thing please refund the above amount to my master card there is not a phone number to contact you
0 stars. I would give them negative if I could. I had same experience as so many others. I could NOT use any of the service because it is all via cell phone. I am taking care of my parents (96 and 93) during the COVID outbreak and they have no cell service where they live. Couldn't figure out how to cancel without a phone and illnesses got in the way. The next I heard was at 3:00 a.m. this morning that $99 was being charged. I never used it and never heard from Noom via any emails about an upcoming charge. I will be challenging this charge through PayPal, where the money was taken,.
DON'T join this plan. They ripped me off for $99! Impossible to contact anyone to speak to. This is obviously on purpose. I'm disputing the charges, but they are standing firm on their charge. I signed up for the trial ($10). I never used it not knowing that at the end of the trial they would automatically charge my account the $99. AND they still think they deserve that full amount even though I used zero of their services!
Worst experience. I went online one day and discarded the whole thing as a scam. Low and behold they charged my credit card for $129 without any permissions. There must be some imbedded approval of ongoing charges. This is a SCAM. We must shut them down. Tell me where to sign up for a CLASS ACTION...
I am a lawyer and have never seen such a fraud on consumers.
Wish they had a Zero.I cancelled my subscription within the trial period by cancelling my subscription in my ITunes acct. I have tried to reach out by Facebook page, Facebook Messenger, Email, & no answer.They took money out of my credit card this morning of over $170.00. Noom sucks & is very unprofessional. I WANT MY MONEY BACK OR I WILL FILE A COMPLAINT WITH BBB & THE OHIO ATTORNEY GENERAL’S OFFICE!
Wish I could rate noom a 0. Big, fat, waste of money. I would rather pay someone to call me twice a day and nag me. Applied to the 10 days for $10.00 trial, after 10 days they would give you an opportunity to stay with them if you would choose too. From the start I knew it was not for me, but I decided to wait until they contacted me to see if I would like to continue the program. Guess what no contact, they just take your money and run. Watch out everyone, they are a slippery company!