Noom Inc Reviews (2251)
It is extremely frustrating
At first it would not let renew for 12 months using my email account because it says someone else was using it
Then I signed up with another email account, filled out the online info, then tried to log in, then it tells me my email address does not exist!
I am having a poor experience with your system. Is there an actual person I can talk to on this?
If I cannot get a live person I dont want to deal with NOOM ever again and will call my bank to block charges.
I AM TRYING TO IMPROVE MY LIFE AND HEALTH AND YOU ARE WASTING MY TIME AND MONEY!
Charlene, we are so sorry for any frustration you have had! Our Support Team would love to make this right for you. May you reach out to us at [email protected] so we can help right away?
So sorry that you did not have the best experience with Noom, Lynda! We would love to know what went wrong here. Do you mind reaching out to us with your Noom account email at [email protected] regarding this? Thanks!
I tried to contact noom but I could not get hold of somebody to talk to. This appears to be a scam.
Anybody with the same experience?
So sorry that you did not have the best experience with Noom! We would love to know what went wrong here. Do you mind reaching out to us with your Noom account email at [email protected] regarding this? Thanks!
I got a charge on my master card of 129.00 plan47p9928005952981 ny I did not order any thing and have not received any thing please refund the above amount to my master card there is not a phone number to contact you
0 stars. I would give them negative if I could. I had same experience as so many others. I could NOT use any of the service because it is all via cell phone. I am taking care of my parents (96 and 93) during the COVID outbreak and they have no cell service where they live. Couldn't figure out how to cancel without a phone and illnesses got in the way. The next I heard was at 3:00 a.m. this morning that $99 was being charged. I never used it and never heard from Noom via any emails about an upcoming charge. I will be challenging this charge through PayPal, where the money was taken,.
DON'T join this plan. They ripped me off for $99! Impossible to contact anyone to speak to. This is obviously on purpose. I'm disputing the charges, but they are standing firm on their charge. I signed up for the trial ($10). I never used it not knowing that at the end of the trial they would automatically charge my account the $99. AND they still think they deserve that full amount even though I used zero of their services!
Worst experience. I went online one day and discarded the whole thing as a scam. Low and behold they charged my credit card for $129 without any permissions. There must be some imbedded approval of ongoing charges. This is a SCAM. We must shut them down. Tell me where to sign up for a CLASS ACTION...
I am a lawyer and have never seen such a fraud on consumers.
Wish they had a Zero.I cancelled my subscription within the trial period by cancelling my subscription in my ITunes acct. I have tried to reach out by Facebook page, Facebook Messenger, Email, & no answer.They took money out of my credit card this morning of over $170.00. Noom sucks & is very unprofessional. I WANT MY MONEY BACK OR I WILL FILE A COMPLAINT WITH BBB & THE OHIO ATTORNEY GENERAL’S OFFICE!
Wish I could rate noom a 0. Big, fat, waste of money. I would rather pay someone to call me twice a day and nag me. Applied to the 10 days for $10.00 trial, after 10 days they would give you an opportunity to stay with them if you would choose too. From the start I knew it was not for me, but I decided to wait until they contacted me to see if I would like to continue the program. Guess what no contact, they just take your money and run. Watch out everyone, they are a slippery company!
The special offer for January must have gone into spam. I never saw it until I was charged $99 for the first two months. So I was NOT aware that I had even purchased something. Now, trying to cancel has been equally difficult. I wish that they would answer the phone.
It wasn't for me, but they gave me a refund when I asked. Sounds like a lot of people on here aren't too bright and probably wonder why everything in life is so hard to figure out...
Dear [redacted] ***, Thank you for notifying us of thisWe've reviewed your correspondence with our Support Team and confirmed a refund was issued to your account on June ***, Is there anything else we can help you with? Let us knowVery best, The Noom Team
I thought I was paying $1 to see what a trial diet plan would look like, NOT signing up for this app. I was shocked when I saw a charge for $159 on my credit card! I actually had to download the app and go into it to send a message to a "concierge" to cancel my account. I cannot find an email or a phone number to contact the business in person, which my credit card company has asked me to do so that I may refute this charge. I have seen many complaints on the BBB against the company for this exact thing. This type of scam is unacceptable and below-the-belt. I will be disputing the charge with my credit card company and lodging a complaint with BBB. If your "weight loss program" works so well you would not have to resort to such underhanded measures to scam potential clientele.
I hate to even give them one star, that's how bad this company is, but this review MAKES you give them at least a one! SCAM, SCAM, SCAM! BEWARE! NO CANCEL tab, NO PHONE, NO LIVE HELP! Signs you up WITHOUT telling you, you're signed up! To make matters worse, they inform you it'll cost you $129. every 4 mths! And the ONLY way you can cancel is by downloading some app & telling 'your team leader' you want to cancel! I have NO cellphone to download any app to, nor does it tell you upfront that ALL info comes thru your phone! Thankfully I went thru Paypal, so I can trust they'll help me out of this scam mess!
They are disgusting. IO cancelled my service and just found out they want to deduct $129 from my debit card on 4/9/20. This is not going to happen as I am going to my bank and get them to help me put a stop to it now. Just terrible to get hooked into something. I cancelled during the trial period and they still deducted money from my account so I have scammed out of $129. I am thinking about reporting them to my state Consumer Protection Bureau. This should not be happening.
Dear [redacted] , Thank you for submitting your complaintWe're really sorry to hear that you had such a difficult time cancelling your subscriptionIt looks like you contacted us over the weekend which is why you experienced a response delayPlease note that our Support Team is available Monday through Friday, 9AM to 5PMWe see that one of our Support Agents has already been in touch -- it looks like she issued a refund and canceled the subscription, so you should be all set! Thanks so much for trying Noom and have a great rest of your week! The Noom Team