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Noom Inc

EXERCISE & PHYSICAL FITNESS PROGRAMS

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Noom Inc Reviews (177)

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User Reviewer11897824 time Jan 23, 2019

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***


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User Reviewer12803137 time Jan 21, 2019

Dear *** ***,Thank you for submitting your complaintWe're really sorry to hear that you had such a difficult time cancelling your subscriptionPlease note that our Support Team is available Monday through Friday, 9AM to 5PM to help with cancellations and issue refunds.We see that you have been
issued a refund and your subscription has been canceled, you should be all set! Thanks so much for trying Noom and have a great rest of your week! The Noom Team


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User Reviewer11471607 time Jan 21, 2019

Hi ***, We're so sorry to hear you were caught off guard by your subscription auto-renewingUnfortunately, we were unable to locate any request to cancel from your email address which is why your subscription auto-renewedPlease note this auto-renewal was not intended to surprise youMany
customers that want to continue their Noom Program want to do so without interruption which is why we keep it active unless we receive a request to cancel The charge processed on 9/*/has been refundedYour subscription has been canceled and you will not incur any further charges from Noom unless you purchase a new subscription.Thank you for trying Noom and have a great rest of your week!The Noom Team


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User Reviewer13322918 time Jan 20, 2019

Hi there, Thanks so much for letting us know about thisWe're so sorry for the trouble you experienced in receiving a refundIt looks like our Support Team issued a refund this afternoon, so you should be all set. Have a wonderful rest of your week and thanks for trying us out! The
Noom Team


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User barbygal time Jan 18, 2019

When I signed up for the two week trial I didn’t think that Noom wasn’t going to work for me. I’ve tried every diet plan on this earth (a few worked but I could never keep the weight off) so I read up on Noom and I put in the two weeks, weighing in and logging all my foods.
The first couple days, of course, I lost the most, as is with most diet plans. But, when I explained my issues to the representative she could never really help. Mostly generic scripted replies. So I decided to not used the Noom app and I deleted it from my phone (not realizing the proper steps to cancel) before the two week trial period. Then today I see my credit card was charged. That very minute I told my support person to cancel my subscription immediately. Numerous memos to get a response for help.
I’m trying to speak with a person on the phone but cannot get an answer.
The biggest complaint that I have is with the support staff. They offered boxed answers to very simple needs. They advertise that knowledgeable people were on staff so I asked them to look at the foods I logged and advise me of where I could improve. They showed me a pie chart and offered an “encouragement statement “.
Save your money. Don’t expect to receive personal one on one conversations with a support staff. They can’t give you direct answers to your personal needs. Very generic.
I would give Noom “0” stars.


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User [email protected] time Jan 18, 2019

I am in the same situation... I am tired of being told to contact support! This is a rip off in my opinion. We need to be called to see if you had time to even use the stupid program. I did not even look at it and and was charged 99 then told, go to support. Give me a phone number and a real voice. I work to hard to be ripped off.


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User Reviewer12285069 time Jan 18, 2019

Hi *** ***,Thank you for letting us know about thisWe're so sorry to hear that you had such a negative experience with the Noom program :(We looked into your account to better understand what went wrong hereIt seems you were matched with a coach a little after two days from the day you
signed up for Noom, not fourteen (you signed up the night of May ***, you were assigned the afternoon of the ***)Please know that all Noom customers have the option to cancel their trial or subscription at any timeWe really appreciate your detailed feedback regarding the coaching experienceI've notified our Coaching Team of the issues you raised around coach quality and responsivenessLastly, we're so sorry the cancellation process was so difficult and will be sure to avoid the same thing from happening to any one in the future! A full refund has been issued to your account. Thanks for trying Noom and have a great rest of your week! -The Noom Team


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User Reviewer11565685 time Jan 16, 2019

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***


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User tp46 time Jan 15, 2019

I never downloaded any app or ever logged on. I don't even know how to log on. I never received any emails saying I subscribed or telling me how to log on to the account yet you charged me 99.00 and now apparently refuse to answer my emails. I have never had such awful customer service. EVER! I gave 1 star because it wouldn't allow me to give zero.


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User Carol hrvatin time Jan 15, 2019

I have looked everywhere to cancel my subscription with noom. I was charged on my card and I do not want to do this after I just had surgery. The end of my free trial was January 12 and I deleted the app. I can't download it again to cancel it. I was charged and my visa said to contact you first to make sure you take the charge of $138.35 for Noom Plan ID -3T3ST2 subscription.


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User Reviewer12122595 time Jan 15, 2019

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. NOOM, Incissued me a full refundThank you for your help!
Sincerely,
***
***


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User tcadet time Jan 14, 2019

I to have been a victim of the $149.00 charge when all I wanted was to try the service for $1.00 as a trial, I requested a full refund and my req. fell of def. ears. They claim they could not refund my money. No my credit care company is hounding me for payment, I explained the unauthorized charge and they claim they cannot reverse the charges.I have to contact Noom, what a crock im pist they cannot just take my money... The commercials are still running on TV, I think I'm going to (9 OnYourSide) and suggest you all do to... This is organized theft...


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User Reviewer11254905 time Jan 14, 2019

Dear ***, We are so sorry for the confusion hereYou signed up for three subscriptions with the same credit card which is why you were charged multiple timesSometimes customers like to buy subscriptions for their family/friends which is why we keep the option to purchase more than one
subscription availableWe promise we will do our best to make it more apparent that payment has been processed, as it seems it was unclear at the time you purchasedAgain, we're deeply sorry for the poor experience here:(It looks like our Support Team contacted you yesterday and resolved the issueCan you please confirm with the Revdex.com that your issue has been resolved? If there is anything else we can do, please let us know.Our Support Team operates via email at this time, and unfortunately we are not able to support a phone lineIt looks like you experienced a response delay because you wrote in over the weekendPlease note for the future that our Support Team is unable to provide Support over our various social media channels. We deeply apologize for this mess! We hope everything has been resolved and look forward to helping in any way we can if notHave a great day!


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User Reviewer12202111 time Jan 14, 2019

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***


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User Christine Marie Perez time Jan 13, 2019

Noom isn't loaded on my phone and I haven't received an e-mail - I want to cancel my membership. Please let me know what I need to do or who to call. I need help.


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User Reviewer11988679 time Jan 13, 2019

Dear *** ***, Thank you for letting us know about thisWe completely understand how frustrating it is to try to reach Customer Service and not be able to locate a phone number, particularly when your issue is related to financesUnfortunately, we do not offer phone support at
this time -- all support inquiries are handled via email at ***. We apologize that the refund policy was not made clearWe include a link to the policy in an email that goes out to customers after they sign up for a trial to try to make them more awareWe will look into including it in more places going forward We've issued a full refund to the card we have on fileWe appreciate you trying Noom and hope you have a wonderful week! Very best, The Noom Team


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User Reviewer12522432 time Jan 11, 2019

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will clarify and indicate that my money was refunded BY MY BANK because I placed a FRAUD hold on my account This necessitated me having to get new debit/credit cards I also now have to go through all of the fraud alert paperwork hassle that comes with that Next, with regard to "where I got the phone number" *** Noom Their phone number and address in NY comes up Call the number You will get an automated response that tells you to emai* *** for assistance That email is a fake.To disingenuously claim that it was a processing delay is insulting I contacted every support venue I had (e.ggoal specialist Rachel E, Group Facilitator Araxie) pursuant to your guidelines All I got was no response from them, a "ghost" phone number and email, and an unauthorized charge on my account.You should NOT be charging accounts unless you know for a fact they are outside of the trial period and have not cancelled I have also now spent almost hours of my past two work days trying to deal with this situation Your reviews on *** (which I was a fool to have not read prior to trying your scam of a product) speak for themselves I am not the first person you have done this to, and I won't be the last which is why I went to Revdex.com I sincerely hope your company is sanctioned for its fraudulent conduct So yes, I'm still unhappy Time and money I won't get back But largely I want your company held responsible for its actions.Regards, *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***


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User Reviewer12343784 time Jan 11, 2019

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***


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User Reviewer11390231 time Jan 10, 2019

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***


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User Reviewer11787354 time Jan 10, 2019

Hi *** ***, Thanks so much for taking the time to submit your Revdex.com reviewWe're really sorry to hear about the confusion regarding the start date of your trial and subscriptionThe trial is activated the moment a customer submits payment information, regardless of whether or not they end up taking
the necessary steps to activate the trial within their Noom Coach account (since the trial is activated the moment you submit payment, and we don’t have access to your personal device, we have no way of knowing whether or not customers take the necessary steps to activate the trial within their account)I’m sorry it wasn’t more clear that you would need to cancel your trial within two weeks of purchasing (regardless of whether or not you're using thetrial) to ensure you’re not charged and your subscription is canceledWe were unable to find record that you contacted our Support Team for help on thisIf you ever have questions regarding your Noom subscription, or need help with your account, please reach out to us at *** Someone from our Support Team has gotten in touch with you to discuss next stepsThank you, The Noom Team


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Category: EXERCISE & PHYSICAL FITNESS PROGRAMS

Address: 229 W 28th St Fl 9, New York, NY, 10001-5915

Website: https://www.noom.com/

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