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Noom Inc

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Noom Inc Reviews (202)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Don't offer a free trial if you aren't properly equipped to implement the system it requires to manage. Regards, *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Jennifer Koockogey

Hi ***, Thank you for letting us know about thisWe have informed our Support Team of the problem and they are on it, you should've received an email from them in the last hourWe are so sorry to hear the group and coaching aspects of the program were lackingYou definitely shouldn't have
been deemed inactive, we're so sorry to hear that this was the caseA full refund will be issued to your account to help make up for the trouble. Thank you for the useful feedback. Very best,The Noom Team

Hi ***, Thank you so much for sending a screenshot of the Noom transaction you need reversedThe screenshot is helpful, but the information provided there doesn't help us locate the chargeOne of our Support Agents has contacted you via email to help locate the charge and issue a refundPlease look out for an email from ***! Once this is resolved, please let the Revdex.com know so we can close this outThanks so much for your help and patience throughout this process! The Noom Team

Hi *** Thank you for your messageWe're really sorry to see that the in-app messages you sent to your coach went unansweredThere is a bug we're working to solve at the moment, we're hoping there is far less confusion once it is fixedPlease know our Support Team is always around to
answer customer requests and help cancel subscriptions Monday - Sunday 9AM to 1AMWe see you reached out to them this afternoon and it looks like your inquiry has been responded to, so you should be all set.As our Support Agent mentioned, you haven't incurred any charges since the initial went through 6/**/You will not be charged again in the future unless you purchase another Noom program. Thanks for Noomin' with us and have a great rest of the week! The Noom Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI remain concerned that the business operates such practices and have been in contact with at least a dozen other customers who similarly a) are not told this is a subscription-based product and b) cannot cancelThis is a deceptive business practiceWhile I am glad that I will be getting a refund and my issue is resolved, I worry about all the other unsuspecting customers out there being taken advantage of
Sincerely,
*** ***

Hi *** ***Thanks for taking the time to file your complaint to the Revdex.comWe're sorry to hear about the confusion around these charges made to your accountPlease note that you had signed up for a 4-month recurring subscription, which is why you were charged again four months after the initial
charge. We have no record of an attempt to reach out to our Support or Coaching team to cancel before today, which further explains the charge.Can you please let us know where you've attempted to reach out before today to cancel? We want to make sure we're receiving all cancellation requests. We have issued a full refund to your account for the latest charge. Thanks for trying Noom.-The Noom Team

Dear *** ***,We're so sorry to hear you're feeling scammed and want to do everything we can to turn your experience around for the betterWe have a dedicated Customer Support team here at Noom that monitors all refund and cancellation requests at *** (the email address we
give in the payment confirmation email) Monday - Sunday, between the hours of 9AM and 1AM ESTWe were unable to locate an email to us from your email address (***)Please note, we also have various FAQ pages in addition to our Support Team where customers can find instructions on how to cancel (***) We deeply apologize for the confusion and that cancelling wasn't intuitiveWe've issued a full refund to the card we have on fileWe appreciate you trying Noom and hope you have a wonderful week! Very best, The Noom Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Noom issued a full refund of to my *** account on 8/*/
Sincerely,
***
***

Hi ***, My name is ***, I'm the Support Manager here at Noom. First and foremost, I am deeply sorry that your cancellation inquiries were handled so poorlyIt looks like your coach forgot to submit your cancellation request when you initially asked which is why you were charged
a couple of days agoWe're so sorry for the inconvenience here :(Your coach ended up submitting your request to cancel on April ***, and we responded a few hours laterYour subscription is canceled and your account is refunded in full.Please let me know if there's anything else I can do. Thanks! ***

Dear ***, Thank you for letting us know about the trouble hereWe're so sorry to hear that you had to change your credit card information for fear of being chargedIt looks like you signed up for the 14-day trial experience on May *** which means you would've been charged May ***We went
ahead and canceled your subscription so you will not incur any chargesWe apologize it was difficult to reach our Support TeamIf you ever Noom with us in the future, please know you can contact Support at ***. Thanks and have a great weekend

Hi ***, My name is ***, I'm the Support Manager at Noom.First and foremost, I am so sorry to hear about the poor support experienceOn behalf of the company, this is not how Noom wants to treat you or any of our customersThe delay in response was a major blunder on our part, and I will
see to it that you are never left hanging in the future. You have been refunded in fullPlease look out for a confirmation email from me.I truly wish to help mend your connection with Noom and look forward to the opportunity to provide a stellar support experience in the near future!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There is no attempt to address the fact that the coach was MIA, and did not pass on original complaints Additionally, the pretense that I merely did not realize the app was subscription based is insultingAll those in my group did not either, and this is a predatory business practiceIt is intentional, and insulting to pretend otherwise.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi *** ***, Thank you for letting us know about thisIntegrity is important to us and we work hard to ensure that if a customer requests to cancel within their 14-day trial, they get canceled before their charge dateUnfortunately, processing delays can cause an issue and sometimes
users are charged if they request a cancellation hours within the end of their trialPlease know that we always issue a full refund if a delay in processing a trial cancellation is the reason for the charge. It looks like one of our Support Agents responded to your July *** request and let you know that you have been refunded in fullI apologize for the poor experience here. Thanks for trying Noom and have a great rest of your week. Very best,The Noom Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Dear *** ***,Thank you for submitting your complaintWe're really sorry to hear that you had such a difficult time cancelling your subscriptionPlease note that our Support Team is available Monday through Friday, 9AM to 5PM to help with cancellations and issue refunds.We see that you have been
issued a refund and your subscription has been canceled, you should be all set! Thanks so much for trying Noom and have a great rest of your week! The Noom Team

Hi ***, We're so sorry to hear you were caught off guard by your subscription auto-renewingUnfortunately, we were unable to locate any request to cancel from your email address which is why your subscription auto-renewedPlease note this auto-renewal was not intended to surprise youMany
customers that want to continue their Noom Program want to do so without interruption which is why we keep it active unless we receive a request to cancel The charge processed on 9/*/has been refundedYour subscription has been canceled and you will not incur any further charges from Noom unless you purchase a new subscription.Thank you for trying Noom and have a great rest of your week!The Noom Team

Hi there, Thanks so much for letting us know about thisWe're so sorry for the trouble you experienced in receiving a refundIt looks like our Support Team issued a refund this afternoon, so you should be all set. Have a wonderful rest of your week and thanks for trying us out! The
Noom Team

When I signed up for the two week trial I didn’t think that Noom wasn’t going to work for me. I’ve tried every diet plan on this earth (a few worked but I could never keep the weight off) so I read up on Noom and I put in the two weeks, weighing in and logging all my foods.
The first couple days, of course, I lost the most, as is with most diet plans. But, when I explained my issues to the representative she could never really help. Mostly generic scripted replies. So I decided to not used the Noom app and I deleted it from my phone (not realizing the proper steps to cancel) before the two week trial period. Then today I see my credit card was charged. That very minute I told my support person to cancel my subscription immediately. Numerous memos to get a response for help.
I’m trying to speak with a person on the phone but cannot get an answer.
The biggest complaint that I have is with the support staff. They offered boxed answers to very simple needs. They advertise that knowledgeable people were on staff so I asked them to look at the foods I logged and advise me of where I could improve. They showed me a pie chart and offered an “encouragement statement “.
Save your money. Don’t expect to receive personal one on one conversations with a support staff. They can’t give you direct answers to your personal needs. Very generic.
I would give Noom “0” stars.

I am in the same situation... I am tired of being told to contact support! This is a rip off in my opinion. We need to be called to see if you had time to even use the stupid program. I did not even look at it and and was charged 99 then told, go to support. Give me a phone number and a real voice. I work to hard to be ripped off.

Hi *** ***,Thank you for letting us know about thisWe're so sorry to hear that you had such a negative experience with the Noom program :(We looked into your account to better understand what went wrong hereIt seems you were matched with a coach a little after two days from the day you
signed up for Noom, not fourteen (you signed up the night of May ***, you were assigned the afternoon of the ***)Please know that all Noom customers have the option to cancel their trial or subscription at any timeWe really appreciate your detailed feedback regarding the coaching experienceI've notified our Coaching Team of the issues you raised around coach quality and responsivenessLastly, we're so sorry the cancellation process was so difficult and will be sure to avoid the same thing from happening to any one in the future! A full refund has been issued to your account. Thanks for trying Noom and have a great rest of your week! -The Noom Team

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Description: EXERCISE & PHYSICAL FITNESS PROGRAMS

Address: United States, New York, New York, 229 W 28th St Fl 9, 10001-5915

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+1 (347) 687-8522
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Website:

www.noom.com


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