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Noom Inc Reviews (2263)

I find Noom's antiquated 14 day policy of not refunding the customer's money very poor indeed. I have lost £119 but will make a further complaint to Noom until I get my money back. What they are doing is theft, plain and simple. I certainly wouldn't recommend them to family and friends.

+4

Absolutely a scam. I tried to cancel during my trial and wasn't able. I deleted the app from my phone and now I am charged $99 on the card set up with my Apple ID. (YOU CAN NOT HIT UNSUBSCRIBE ON YOUR PHONE LIKE ALL OTHER APPS I HAD A TRIAL WITH). Now, I can't redownload it to follow their instructions and I can not reach a human. I did have to stay on the phone with Apple for an hour, only to both of our surprise to find out that Noom does not bill through Apple (thus, not being able to cancel by hitting unsubscribe.)

+2

I signed up for the 14 day free trial. The $159 charge appeared on my bank statement today and I have not yet received the item I signed up for. Therefore I want the whole thing cancelled--charging a customer without them having the merchandise is fraudulent. I need my money refunded immediately. Hannah S. Nunn 614-360-2338 ([email protected]). I could not reach you by any of the phone numbers you published--I can see why.

+7

This happened to me with 2 of the services I applied for.
502-533-5758 ([email protected]

App is SLOW and frustrating to use. Trying to cancel now. From all the responses above, this may be a long and painful process

+3

I just installed the app and casually filled the information.I dont know how they confirmed any subscription whilei never opened this app and they withdrew 500aed from my account today...it sucks its a scem I need a refund.

+3

This site will not allow me access to my account. So it is impossible to cancel this subscrption which I have not been able to use. The phone number can't get me to any representive to help me. Any suggestions as to what to do, please.

+5

Exact same thing with me, I can't GET TO THE BUBBLE to unsubscribe

I joined Noom on to try it out. I was advised that the plan would be EUR 20 a month which I was happy to and able to deal with if I liked the program. The day after my 14 day trial period ended they took EUR119 from my PayPal account. As I didn't have enough in my bank accou the payment bounced but my PayPal account is now in negative and I owe them that money. I have tried to contact them but they are ignoring me. Here is the email address I have
[email protected]. I am sharing this so everyone who has an issue can try to get some sort of an answer. I have lodged a complaint with PayPal and hopefully they can assist me. Hope everyone can get a resolution to their refund problem.

+4

I signed up for a 14 day free trial. Today was the 14th day...we had a death in the family and I completely forgot to cancel before but thought I still could today since it’s still technically the 14th day...woke up this morning to see they changed my account $129 at 5:00 this morning! I should still have been able to cancel today. I have tried contacting them all morning with no response. I want my money refunded to my account. I haven’t even logged in to the app for 10 days because of our family emergency. Someone please needs to contact me and fix this.

+6

I have had the free trial for one day and realised its not for me as the app freezes every time I open it.

Guess what, you need to be in the app to cancel. I cannot for love nor money find a contact email or number to get hold of anyone.

If your refund/cancellation process is as quibble free as you say there should be a easy method of contact outside of the App.

+5

Today is my last day of free trial subsciption I applied cancellation but didnt get my money back please refund ASAP without intimation how you deduct so much amount without our knowledge need reply asap

+3

If I could give you a zero I would. I have not been on Noom in the past few days because it sucks. I needed this paycheck inorder to pay my bills and I see that you have deducted $149 drom my account. Thats total bulls[redacted]. I want my money back. The program sucks and there was no confirmation saying that I will be charged $149. What the hell is $149 for anyway. This app is trash. GIVE ME MY MONEY BACK!

+7

Hi, Did you manage to get your money back? I had the same problem. I am a student in a foreign country and need that money to pay for school. :(

Hi,

I signed up for the free trail after seeing an ad on Instagram, they asked for some account details and according to Indian payment norms a two-factor authentication is necessary for any online transaction. I entered the details thinking that they will need authetication before actually charging me. However, on 12th July ( today ) an amount of 7,102.11 INR was deducted from my account without any intimation. This is a large amount and I'd like a full refund processed ASAP. I've tried contacting my coach, emailed them and have been trying to contact support.
Please treat this as SUPER URGENT.

Regards,
Ishani

+3

Hi ishani,
did you manage to get your money back? I'm losing it here. I wasn't notified about this and I'm terrified I won't be able to get my money, which I need to pay for school.

Haven't used Noom in months, and subscription wasn't made clear or present when I signed up, so I was just charged $99. I feel stolen from, and support is no help! They obviously don't care about customers, and are only out for money. So disappointed and stressed from losing almost a hundred dollars. Dont fall for this scam.

Dear Coach,
this is to let you know that I have not been able to start my programme as I unfortunately fractured my ankle and will be I a cast for the next eight weeks.
I will like to cancel and restart in future.
thanks a lot for your understanding. I hope that this will also stop my registration.
with best regards.
Fatimah.

I've see that I'm one of many persons that feel stolen by Noom. I had used the application Just for 1 week and It didnt work for me, so I want a refund. There's no option for cancel the subscription, and you don't ask for a confirmation before charge us that amount of money!. Of course, this is a cheating, I have never accept to pay that amount of money, is you are really a honest company, you should have to change this kind of cheating. I can imagine, how much money you took like this, and that's not fair. So, I hope a refund will be done for me.

Dear Noom Team,

My name is Marina Khismatullina and just now an amount of 79.00 euros was just withdrawn from my account ([email protected]). I am writing to you about the possibility about refunding this money.

When I was paying for the trial week, there was absolutely no word about subscription for the plan! I issued my aggreement only to pay for the trial week, not for the whole subscription. Apparently, I am not the only one with this problem.

I tried a trial two weeks, it didn't really work for me. All the food measurements are in cups or ounces so it's not convenient for a person living in Europe. So I deleted the app from my phone and checked the Apple Store for the subscriptions. The subscription was not there but directly with Paypal.

Right now I am charged for the product that I don't want to use. I contacted support but have not heard anything. I will be very grateful if I can have this money back!

I am right now a student so this 79 euros means a lot to me. Please, understand the situation.

I am very much looking forward to your reply!
Thank you in advance.
Marina Khismatullina

I only did a stupid survey with noom. I wasn't even aware I had somehow managed to sign up for a free trial that I was completely unaware of and now they charged my paypal $99 which came out of my bank account, and no return support emails either on canceling or refund issues. I went to their regular web page so it was computer format to see if I'm missing something. Apparently, They have no refunds. But I never even agreed to a trial and don't' have the app downloaded either. Also that $99 is TWO month subscription! I didn't sign up for ANYTHING!

did you get a refund?

Dear noom team,
I had subscribed to this programme, for some days now but yet to receive any guide from you, what should I expect? 
this is the first email I am receiving from you today and it did not state what is required of me.
kindly get back.
many thanks and regards.
Fatimah.

Same problem as everyone else, which means they KNOW their business practice is predatory and they are doing it on purpose. I woke up to a charge this morning (Sunday), without warning, for a continued subscription even though I haven't used the service in weeks. And of course customer support is not available on the weekends. They could easily send out a reminder email 1 week before the charge so people can make an informed decision about their continued use of the app, but they don't. They want customers to forget and take our money anyway. I submitted a help request for cancelation and refund. Will see how they goes...

I've tried contacting Noom through my Noom Specialist and through their support desk and have recieved absolutely no response. I am not usually one to get angry, but I've lost all patience as my Noom Specialist had no problem writing me or getting back to me in a timely manner not even half an hour before I sent her the message asking about my subscription.

One of the reasons I signed up for Noom was the ad that said it was $29 a month, which I found was a decent price and realistic in order to track if I actually am losing weight. 14 days is really nothing to go by, so I thought that okay, I get 14 days free and I'll pay the month to really see if there are results. However, now I see that I was charged $129 for 4 months which is not what I wanted and something I NEVER agreed to.

+2

Noom, This satisfaction does not refect the app but the fact that I was given no notification that my account was being charged for $120. I was not told my trial was over and that the payment was to take place. When I called a support number all I was given was a voice recording. I am looking to cancel by subscription and recieve I refund. If not I will contact the Revdex.com. This is very frustrating.

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Description: EXERCISE & PHYSICAL FITNESS PROGRAMS

Address: 229 W 28th St Fl 9, New York, New York, United States, 10001-5915

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