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Noom Inc

EXERCISE & PHYSICAL FITNESS PROGRAMS

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Noom Inc Reviews (177)

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User Egoodman

Completely false and deceptive business practices. They don't tell you it's a subscription and they don't let you cancel. I've been filing complaints and contacting them regularly and have gotten no response. Beyond upset and sickened to see so many other people having the same problem. Talking to my lawyer.


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User Roger Vest

My wife Bonnie Vest (Access Code - KZNI1JAG) asked her consultant to cancel her subscription and they said they would - We were charged $129 anyhow. We have emailed support again, but have been unable to get anyone to respond. Please respond appropriately by removing the charge.


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User sbgregory45

I am having a heck of a time getting this trial cancelled. It gives you directions to do it on my iPhone and the damn "subscriptions" button doesn't exist! This is a racquet. Don't fall for it.
I do not want this. They have my credit card. And there is no way to get in touch with ANYONE. I have tried to remove it from my phone. Cancel the subscription. It doesn't work.


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User Jessie412

I've sent emails, asked my coach, and my goal specialist to help me through the cancellation process and have been met with silence. The link to email the company to cancel was not valid, and I received a message from google stating that it was not a valid address...it's a link! I've now been charged and want a refund!


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User Reviewer1455647

Review: I cancelled my subscription to Noom.com/pro in April and I received a cancellation notice from [redacted] stopped charging me for the subscription, but then Noom started charging me monthly using my debit card for an automatic payment. I emailed them and they assured me that the subscription had been cancelled and yet they still keep billing me. I have emailed them every month explaining my situation, including a copy of my cancellation notice from [redacted].They have taken $9.99 a month for 7 months now and I would like a refund and make them stop taking money out of my checking account.Desired Settlement: I want all the money back that was taken out of my checking account since the cancellation of the subscription, and stop them from taking any more money from the account as well.

Business

Response:

We are committed to resolving customer queries and complaints quickly and professionally. To this end, we provide self-service tools to our users for managing their accounts, and provide direct email support. This customer initially used our self-service support tools to cancel her subscription in May 2014. This action successfully cancelled the account according to our records. She states that she has been charged monthly since then, and has been in contact with us via email 3 times in total. In response to each email query we have requested certain required details (account information, order information, etc.), which she has not provided. We have received no response from her to any of our emails. Prior to this complaint, we had no alternate contact info for this customer. Now that we have a phone number, we have followed up with her by phone to resolve the issue directly.As a point of clarification, all Noom billing is done through secure, third-parties, such as [redacted]. Because of this, we are unable to access any information about customers' orders or accounts without the details given to them directly by the third-party biller.


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User Reviewer1455651

Review: I bought a year subscription of Noom Coach Pro 7/*/14 when I had an Andriod phone. I upgraded my phone on Friday 1/*/2015 and gor an Iphone. Noom said that transitions my Pro Account would be no problem but there are problems and I haven't received fast responses. My husband sent emails to the Noom support team over the weekend about transitioning my account onto my Iphone they responded Monday 1/** but hadn't resolved the issue. Today they responded but I still didn't get my Pro Account back and on top of that they linked my account to my husbands email which I have no access to. I want them to restore my account using my email: [redacted]Desired Settlement: Either transition my Pro Account using my email to my Iphone or give me a refund of half the cost of the app which would be $17.50.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,


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Noom Inc rating

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Category: EXERCISE & PHYSICAL FITNESS PROGRAMS

Address: 229 W 28th St Fl 9, New York, NY, 10001-5915

Website: https://www.noom.com/

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