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Noom Inc

EXERCISE & PHYSICAL FITNESS PROGRAMS

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Noom Inc Reviews (177)

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User Reviewer11598983 time Jan 08, 2019

Hi *** ***, Thank you for your responseWe deeply apologize that you felt as though the coach went silent when you requested a cancellationLooking at our records, it took the coach less than one business day to reply to your cancellation requestsUnfortunately we're unable to support quicker responses at this timeRe: "the coach did not pass on original complaints." - Rest assured that we have access to all customer complaints, and that assuring they are seen by our product teams is not dependent on the coachWe're so sorry you felt that your voice wasn't being heard and will try our best to make sure we don't make this same mistake going forward. Please know that integrity is important to us, and in no way do we intend to surprise-charge our customersMany customers that want to continue their Noom Program want to do so without interruption which is why we keep a subscription active unless we receive a request to cancelThat said, we are deeply sorry to hear that you and your group members were caught off guard by the recurring chargeWe went through your check out experience step-by-step to make sure you received the notification that you would be re-billed at the end of your week programWe've attached a screenshot of the auto-renew notification you received before beginning your subscription.We will be exploring ways we can be more explicit about subscriptions auto-renewing, and greatly appreciate your feedback and letting us know it wasn't clear. Very best,The Noom Team


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User Reviewer11219102 time Jan 05, 2019

Hey *** Thanks so much for letting us know about thisWe're so sorry that the charge caught you off guardIt looks like you had purchased a recurring week plan which is why you were charged again after the first weeksIt looks like one of our Support Agents issued a refund to your
account, you should've received confirmation around 11AM EST. Thanks for trying Noom! The Noom Team


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User MMCCUNE time Jan 02, 2019

I signed up for 14 day trial. After reviewing the web and app, I decided to cancel. Do you think there was a way to cancel!?!? No. The blue chat bubble and trying to correspond with the coach, and calling their number...….nothing worked. I reported them to BBB as a SCAM company. I also went to my bank and got a new card. They won't be able to charge me now. I recommend calling you credit card company or bank to make sure they can't charge you. Navy Federal Credit Union cancelled my card and issued me a new one. Hope this helps!


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User Stephani Lesh time Dec 17, 2018

I signed up for a 14 day trial period and decided to cancel before that period ended. They went ahead and billed me $149 and said I had to cancel with my coach. I did that, but was billed for $149 again! So far they have billed me for $278. I was able to dispute an additional $149 with my credit card company and got that back. I want my $278 back. Please be responsible, Noom. This business practice is simple robbery!


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User LM Allen time Dec 10, 2018

NOOM IS A SCAM! Don't even LOOK at it. I never completed my transaction and even sent a questioning email, and SURPRISE! - found a $149.00 charge on my statement. They have made it impossible to communicate with them, so I am disputing it through my bank. SHAME ON THEM!


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User jec1260 time Nov 30, 2018

Noom is a scam. I did not even authorize nor finalize an order with this company and my account was charged $149.00. To this day, I have not ever received any product. These people should be ashamed. I cannot believe I fell for this. I have sent multiple emails and got one response telling me I would not be refunded as my 14 day trial was expired. I emailed back explaining that I never even received any products. I asked for them to cancel and send me a refund and have never heard a word back from them.


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User LaurieA time Nov 02, 2018

I signed up for the $1 trial. Then realized I really was not interested. I never loaded the app or took any further action. 14 days later, there was a charge for $129 on my credit card. I sent an email to 'support' to ask for a refund and was told that I had missed the date for cancelling. Because I never loaded or used the app, and did not receive any notification about the charge, the company should issue a refund. I consider their actions to be fraudulent. I have emailed the support person back and forth a few times. Still waiting to see if I can get resolution.


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User Kris Gatto time Oct 31, 2018

Unlike everyone here I actually love the product. I use it everyday and it keeps me motivated and accountable. I was however shocked that they automatically charged me the $159 for 8 month program without asking me.


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User Vickie Butler time Oct 29, 2018

By the way this is only day three for me. Does anyone know if there is a class action suit going on against this company? If so please provide the name of the law firm/attorney handling the case. If it is put into the reviews I'm sure several people will find it useful.


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User Vickie Butler time Oct 29, 2018

The phone number to Noom is (347)687-8522 it is a New York number and a waste of time because it is a answering machine that directs you to cancel through a coach and gives you this web address www.noom.com/contact:support. Their address is 229 W. 28th Street, floor 9 Ne York, NY 10001.


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User Vickie Butler time Oct 29, 2018

I signed up for the 14 days trial for $1 which stated I could cancel at any time before the trial period ended, but must cancel through a coach. I decided to cancel on the first day; only to find that 1. I could cancel through a coach but first I had to enroll in one of the programs at a cost. 2. Can only get a coach after the 14 day trial period ended. If you do not cancel before the trial ends they charge you for 2 months of the program adding up to over $100.00. What a racket! One star should be minus one


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User Peggy Peterson time Oct 28, 2018

My Granddaughter signed up with Noom without my knowledge on my computer. I
saw the initial charge of $1.00 to my account. I have tried to contact Noom but there seems to be no way to contact them. I have followed the directions on their support page but nothing happens. I would like the charge refunded and my Granddaughters account with Noom canceled. The account would be under Mary Verbeke.


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User KGravina time Oct 25, 2018

Hello, I signed up for the 14 day trial of Noom. However, I had a problem with my phone and couldn't down load the app. The website says the only way to cancel is through the downloaded app. Now a charge of $150 was taken from my bank account by Noom and I have never even tried the product. I really want to get a refund for the amount but I can't find a phone number or any way of contacting anyone at Noom. Please help!


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User kerea_ryan time Oct 20, 2018

I signed up for the 14 day trial and was charged $149.00 for something I didn't get to use. I was out of town and unable to find out how to cancel before trial end and its not easy to find. I can see why now because of all the complaints showing. none of the numbers I could find would work. when I clicked on links to cancel my card it takes you back to the same page on how to cancel by texting someone that takes forever to answer. I want a complete refund because I can not use a product that is very sneaky and hides things making it almost impossible to cancel in time. I'm still waiting to hear from the little bubble I finally found to get this canceled. Great job at the SCAM!


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User rubyred70 time Oct 18, 2018

Good news, if you complain to Noom, they do actually respond and said they will refund my money within 2-3 working days. Will wait and see if they do :-)


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User rubyred70 time Oct 18, 2018

I find Noom's antiquated 14 day policy of not refunding the customer's money very poor indeed. I have lost £119 but will make a further complaint to Noom until I get my money back. What they are doing is theft, plain and simple. I certainly wouldn't recommend them to family and friends.


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User bccwoods time Oct 15, 2018

Absolutely a scam. I tried to cancel during my trial and wasn't able. I deleted the app from my phone and now I am charged $99 on the card set up with my Apple ID. (YOU CAN NOT HIT UNSUBSCRIBE ON YOUR PHONE LIKE ALL OTHER APPS I HAD A TRIAL WITH). Now, I can't redownload it to follow their instructions and I can not reach a human. I did have to stay on the phone with Apple for an hour, only to both of our surprise to find out that Noom does not bill through Apple (thus, not being able to cancel by hitting unsubscribe.)


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User Hannah Nunn time Oct 03, 2018

I signed up for the 14 day free trial. The $159 charge appeared on my bank statement today and I have not yet received the item I signed up for. Therefore I want the whole thing cancelled--charging a customer without them having the merchandise is fraudulent. I need my money refunded immediately. Hannah S. Nunn 614-360-2338 ([email protected]). I could not reach you by any of the phone numbers you published--I can see why.


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User DM8874 time Oct 03, 2018

App is SLOW and frustrating to use. Trying to cancel now. From all the responses above, this may be a long and painful process


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User Tehrim Sani time Sep 26, 2018

I just installed the app and casually filled the information.I dont know how they confirmed any subscription whilei never opened this app and they withdrew 500aed from my account today...it sucks its a scem I need a refund.


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Noom Inc rating

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Category: EXERCISE & PHYSICAL FITNESS PROGRAMS

Address: 229 W 28th St Fl 9, New York, NY, 10001-5915

Website: https://www.noom.com/

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